December **, 2019Revdex.com Complaint # [redacted] B&H Web No: [redacted] As I said earlier, once [redacted] has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in [redacted] because my bank blocked it as fraud activity.According to text message from Citibank: [redacted] ***It is very bad management In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
January *, 2017BBB complaint # [redacted] B&H [redacted] and [redacted] The customer wrote, "I ordered 2 Nikon Xt-2 bodies..." He did not. he ordered Fuji XT-2 bodies. Should my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error.... Our site specifies, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit ... Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedTHe business has adjusted the cost accordingly to refund me the cost for shipping Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement Sincerely, [redacted] ***
July *** 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] As a courtesy I emailed Squaretrade on this customer's behalfSquaretrade has agreed to ship the Olympus Fisheye Tough Lens Pack back to the customer-- Henry P***B&H Photo-Video
[redacted] The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refundHe has apparently chosen to accept or decline this opportunity-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel? I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
June [redacted] 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact that my order was cancelled and the item is no longer "discontinued" (and not "on backorder") and is in stock now because my order was cancelled?! Hmmand now if I want it, that I will.need to place an order again at a higher price?? The dispute was for not receiving item yet, and was a place holder for my $that I had already paid to the companyBut the company decides to cancel my order instead of fulfilling it because it obviously in stock now, but at $849.99?? Yes, I would still like the item at the original ordered price of $549.99, and not $I did NOT request a cancellation of my order at all, the company made that decision; therefore I want the item at the $price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B & H denies that the computer I received was refurbished and not new After the failure of this computer, upon taking it to the computer specialist, it was evident to him that the insides were not as originally manufactured Prior to our purchase, someone had opened into the computer The outside screws were always loose Then when our computer tech found the inside screws not up to manufacturing tightness, as well as the outer piece between the screen and keyboard not installed properly - he knew the truth The computer's motherboard and board to the hard drive have failed This computer was sold under the guise that is was straight from a manufacturer, and it was not The money we gave this company, may as well have been thrown in the trash.B & H needs to be held accountable for what has happened, even thought they are currently showing no intentions of giving us any reparations in this matter The truth is that they need to figure out why this happened and get to the bottom of it in their own company Their problem should not be our problem or any customer's in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mr P***'s is lying by omission when quoting [redacted] notifications, and he provides outright falsehoods elsewhere, such as when he states the package "shipped" later that same dayAs proof, the actual tracking information from [redacted] is included in my comments below[My comments in brackets] MrP [redacted] writes:7:P.M(ET) Order Processed: Ready for ***[True, the order was processed at 7:PM, meaning, per the [redacted] website:"Order Processed: Ready for [redacted] - [redacted] has received the electronic transmission of the shipment details and billing information for this shipment from the senderOnce the shipment is moving within the [redacted] network, the tracking status will be updated."][So it was ready for pick up, not shippedThe "ready for ***" does not confirm shipment by any means, only the readiness to be picked upMrP [redacted] omits the next bit of tracking info: "Edison, NJ 5:P.MOrigin Scan" (notice 10/**, not 10/**)Again, per ***:"Origin Scan - This scan is the initial electronic record indicating [redacted] has possession of the shipment."][That is a pick up one day lateSo my point is proven, but MrP [redacted] continues to obfuscate, which I feel needs addressing.][MrP [redacted] continues...]Then they advised:We were unable to load the package on the plane as scheduledYour shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.[Two actual statements from [redacted] on 10/ [redacted] at 5:AM about problems with flights, and two more falsehoods by omission by MrP***These statements came on 10/ [redacted] at 5:AM, not on 10/ [redacted] as MrP [redacted] seemingly infers by his ommission of factsMrP [redacted] tries to use [redacted] for cover, but not giving full disclosure to the time and place of the notice makes his statement an egregious falsehood, and I feel he is besmirching [redacted] in the process.][So, again, it left B&H in Edison, NJ a day late on 10/ [redacted] at 5:PMHere is more of the actual [redacted] tracking info (notice the 10/ [redacted] dates - no mention of planes until 10/**, and regardless of late planes, it still made it to my address before 11:AM - props to ***): [redacted] [redacted] *** [redacted] *** [redacted] [Note, it was on the plane leaving Louisville minutes after the "unable to load" notice.][MrP [redacted] continues...]Then they reported:Customer not in on 1st attemptDelivery will be made to a [redacted] Access Point™ next business day for customer pickup.[Yes, as I told the customer service repI was on location on 10/ [redacted] and not available to accept the late shipmentI get the feeling MrP [redacted] is trying to transfer blame to his customer here.][MrP [redacted] continues...]After that they acknowledged our request they return the package to us, based on your instruction to us.[The phone call to give this instruction was an unnecessary intrusion on my shoot dayIf the shipment was simply cancelled as I requested the morning of 10/ [redacted] some hours before [redacted] actually picked up the package, (and ironically about the same time I expected the package at my door) I would not have needed to make an excuse to my client for disappearing from the set for minutes on 10/**.][MrP [redacted] continues...]On 10/ [redacted] we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.[Absoulutely not true! I received the Gift Card via email on 10/**, and the shipping charges were not refunded, so the "full purchase price" statement is misleadingAlso, I did not make the request for store credit on 10/**, I made it on 10/ [redacted] when my B&H shopping cart was full of $7,worth of audio gear and I was still a fan of B&HI did receive notice of the credit being issued on 11/*, but it has not made it to (or through) my credit card company yet.][MrP [redacted] continues...]We remain committed to your satisfaction and await any further modification instruction you wish to send us.-- Henry P [redacted] / B&H Photo-Video[One wonders how committed to your satisfaction MrP [redacted] is when he uses falsehoods to cover for his company's mistake instead of just admitting fault and trying to make things betterI mean, jimminy crickets, it just makes one more ***et, not satisfied.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wow this is quite unbelievableI am surprised you are still in businessI am not "now saying" that the laptop is not workingThis is a fact, the laptop which I purchased from YOU is not working only months after purchaseYour customer service is awful and blaming the client and trying to imply that this is somehow my fault is very horrible customer serviceIt is very simple, I purchased something from you that not only is malfunctioning but it is not working altogetherIt won't go past the login screenI am happy to share photos or videos of the issue so you can stop trying to imply that I am lyingShame on you for trying to imply that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] Thank you for your order and this feedbackWe regret your dissatisfactionThe [redacted] you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $The lower price and the free Garmin were, like most similar rebates, subsidized by [redacted] USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributorWhen we made this offer we expected [redacted] to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelledThe 50” 4k TVs we now have in stock are here: [redacted] -- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint # [redacted] B&H Web No: [redacted] There are two issues hereone is that matter of a signature-on-deliveryWe ship most orders with a signature-required code but once [redacted] has the package for many it's at the discretion of the individual delivery driverWe cannot make the driver wait for a signature unless the order's value is thousands of dollarsAt the customer's request we made several attempts to speak by telephone with the addressee but on every occasion our call was unansweredI tried again, moments ago and received an automated message that the mailbox was full so I could not leave a voice messageI sympathize with the customer but I do not know how many more attempts are reasonableI also do not believe this falls under the purview of the Revdex.com in any way at all.-- Henry P***B&H Photo-Video
[redacted] ***Revdex.com complaint # [redacted] B&H [redacted] and [redacted] The customer's most recent comment does not alter the factsThe item he originally wished to purchase is no longer availableAlternate options were presented which it seems he has chosen not to purchase-- Henry P***B&H Photo-Video
[redacted] On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer WarrantyOn Jan **, we issued return authorization [redacted] at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under [redacted] an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization [redacted] We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio [redacted] SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
[redacted] ***Revdex.com Complaint # [redacted] B&H Web No: [redacted] placed 515B&H Web No: [redacted] placed 615The customer placed two ordersEach order was for one DJQCGPMV= DJI Phantom Quadcopter with GoPro MountThe first order was shipped It is being returned to us and [redacted] reports they expect to deliver it to us today.The second order was shipped 6/*/It has been recalled and is also being returned to us.For both transactions we have processed refunds this morningWe regret the confusion and the customer's inconvenience.-- [redacted] B&H Photo-Video
December **, 2019Revdex.com Complaint # [redacted] B&H Web No: [redacted] As I said earlier, once [redacted] has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in [redacted] because my bank blocked it as fraud activity.According to text message from Citibank: [redacted] ***It is very bad management In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
January *, 2017BBB complaint # [redacted] B&H [redacted] and [redacted] The customer wrote, "I ordered 2 Nikon Xt-2 bodies..." He did not. he ordered Fuji XT-2 bodies. Should my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error.... Our site specifies, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit ... Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedTHe business has adjusted the cost accordingly to refund me the cost for shipping Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement Sincerely, [redacted] ***
July *** 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] As a courtesy I emailed Squaretrade on this customer's behalfSquaretrade has agreed to ship the Olympus Fisheye Tough Lens Pack back to the customer-- Henry P***B&H Photo-Video
[redacted] The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refundHe has apparently chosen to accept or decline this opportunity-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel? I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
June [redacted] 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact that my order was cancelled and the item is no longer "discontinued" (and not "on backorder") and is in stock now because my order was cancelled?! Hmmand now if I want it, that I will.need to place an order again at a higher price?? The dispute was for not receiving item yet, and was a place holder for my $that I had already paid to the companyBut the company decides to cancel my order instead of fulfilling it because it obviously in stock now, but at $849.99?? Yes, I would still like the item at the original ordered price of $549.99, and not $I did NOT request a cancellation of my order at all, the company made that decision; therefore I want the item at the $price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B & H denies that the computer I received was refurbished and not new After the failure of this computer, upon taking it to the computer specialist, it was evident to him that the insides were not as originally manufactured Prior to our purchase, someone had opened into the computer The outside screws were always loose Then when our computer tech found the inside screws not up to manufacturing tightness, as well as the outer piece between the screen and keyboard not installed properly - he knew the truth The computer's motherboard and board to the hard drive have failed This computer was sold under the guise that is was straight from a manufacturer, and it was not The money we gave this company, may as well have been thrown in the trash.B & H needs to be held accountable for what has happened, even thought they are currently showing no intentions of giving us any reparations in this matter The truth is that they need to figure out why this happened and get to the bottom of it in their own company Their problem should not be our problem or any customer's in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mr P***'s is lying by omission when quoting [redacted] notifications, and he provides outright falsehoods elsewhere, such as when he states the package "shipped" later that same dayAs proof, the actual tracking information from [redacted] is included in my comments below[My comments in brackets] MrP [redacted] writes:7:P.M(ET) Order Processed: Ready for ***[True, the order was processed at 7:PM, meaning, per the [redacted] website:"Order Processed: Ready for [redacted] - [redacted] has received the electronic transmission of the shipment details and billing information for this shipment from the senderOnce the shipment is moving within the [redacted] network, the tracking status will be updated."][So it was ready for pick up, not shippedThe "ready for ***" does not confirm shipment by any means, only the readiness to be picked upMrP [redacted] omits the next bit of tracking info: "Edison, NJ 5:P.MOrigin Scan" (notice 10/**, not 10/**)Again, per ***:"Origin Scan - This scan is the initial electronic record indicating [redacted] has possession of the shipment."][That is a pick up one day lateSo my point is proven, but MrP [redacted] continues to obfuscate, which I feel needs addressing.][MrP [redacted] continues...]Then they advised:We were unable to load the package on the plane as scheduledYour shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.[Two actual statements from [redacted] on 10/ [redacted] at 5:AM about problems with flights, and two more falsehoods by omission by MrP***These statements came on 10/ [redacted] at 5:AM, not on 10/ [redacted] as MrP [redacted] seemingly infers by his ommission of factsMrP [redacted] tries to use [redacted] for cover, but not giving full disclosure to the time and place of the notice makes his statement an egregious falsehood, and I feel he is besmirching [redacted] in the process.][So, again, it left B&H in Edison, NJ a day late on 10/ [redacted] at 5:PMHere is more of the actual [redacted] tracking info (notice the 10/ [redacted] dates - no mention of planes until 10/**, and regardless of late planes, it still made it to my address before 11:AM - props to ***): [redacted] [redacted] *** [redacted] *** [redacted] [Note, it was on the plane leaving Louisville minutes after the "unable to load" notice.][MrP [redacted] continues...]Then they reported:Customer not in on 1st attemptDelivery will be made to a [redacted] Access Point™ next business day for customer pickup.[Yes, as I told the customer service repI was on location on 10/ [redacted] and not available to accept the late shipmentI get the feeling MrP [redacted] is trying to transfer blame to his customer here.][MrP [redacted] continues...]After that they acknowledged our request they return the package to us, based on your instruction to us.[The phone call to give this instruction was an unnecessary intrusion on my shoot dayIf the shipment was simply cancelled as I requested the morning of 10/ [redacted] some hours before [redacted] actually picked up the package, (and ironically about the same time I expected the package at my door) I would not have needed to make an excuse to my client for disappearing from the set for minutes on 10/**.][MrP [redacted] continues...]On 10/ [redacted] we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.[Absoulutely not true! I received the Gift Card via email on 10/**, and the shipping charges were not refunded, so the "full purchase price" statement is misleadingAlso, I did not make the request for store credit on 10/**, I made it on 10/ [redacted] when my B&H shopping cart was full of $7,worth of audio gear and I was still a fan of B&HI did receive notice of the credit being issued on 11/*, but it has not made it to (or through) my credit card company yet.][MrP [redacted] continues...]We remain committed to your satisfaction and await any further modification instruction you wish to send us.-- Henry P [redacted] / B&H Photo-Video[One wonders how committed to your satisfaction MrP [redacted] is when he uses falsehoods to cover for his company's mistake instead of just admitting fault and trying to make things betterI mean, jimminy crickets, it just makes one more ***et, not satisfied.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
June **, 2017The Nikon Dcamera is protected by Nikon USA's unilateral price programThat program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon USA as a limited time promotion or instant rebates.The Nikon Dwas, for a period of time, available with several free accessories including the Nikon MB-DaccessoryNikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering thisNikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the Dfor below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-Das a free accessory-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wow this is quite unbelievableI am surprised you are still in businessI am not "now saying" that the laptop is not workingThis is a fact, the laptop which I purchased from YOU is not working only months after purchaseYour customer service is awful and blaming the client and trying to imply that this is somehow my fault is very horrible customer serviceIt is very simple, I purchased something from you that not only is malfunctioning but it is not working altogetherIt won't go past the login screenI am happy to share photos or videos of the issue so you can stop trying to imply that I am lyingShame on you for trying to imply that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] Thank you for your order and this feedbackWe regret your dissatisfactionThe [redacted] you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $The lower price and the free Garmin were, like most similar rebates, subsidized by [redacted] USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributorWhen we made this offer we expected [redacted] to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelledThe 50” 4k TVs we now have in stock are here: [redacted] -- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint # [redacted] B&H Web No: [redacted] There are two issues hereone is that matter of a signature-on-deliveryWe ship most orders with a signature-required code but once [redacted] has the package for many it's at the discretion of the individual delivery driverWe cannot make the driver wait for a signature unless the order's value is thousands of dollarsAt the customer's request we made several attempts to speak by telephone with the addressee but on every occasion our call was unansweredI tried again, moments ago and received an automated message that the mailbox was full so I could not leave a voice messageI sympathize with the customer but I do not know how many more attempts are reasonableI also do not believe this falls under the purview of the Revdex.com in any way at all.-- Henry P***B&H Photo-Video
[redacted] ***Revdex.com complaint # [redacted] B&H [redacted] and [redacted] The customer's most recent comment does not alter the factsThe item he originally wished to purchase is no longer availableAlternate options were presented which it seems he has chosen not to purchase-- Henry P***B&H Photo-Video
[redacted] On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer WarrantyOn Jan **, we issued return authorization [redacted] at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under [redacted] an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization [redacted] We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio [redacted] SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
[redacted] ***Revdex.com Complaint # [redacted] B&H Web No: [redacted] placed 515B&H Web No: [redacted] placed 615The customer placed two ordersEach order was for one DJQCGPMV= DJI Phantom Quadcopter with GoPro MountThe first order was shipped It is being returned to us and [redacted] reports they expect to deliver it to us today.The second order was shipped 6/*/It has been recalled and is also being returned to us.For both transactions we have processed refunds this morningWe regret the confusion and the customer's inconvenience.-- [redacted] B&H Photo-Video