October **, 2017Revdex.com complaint # [redacted] B&H [redacted] This purchase was made on July **, FedEx reports it was delivered July ***Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within days of the purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF RCamcorder included a Limited 1-Year WarrantyUnder the circumstances the recourse for the customer is via this warrantyCanon USA's warranty information for this product is online at [redacted] .The customer can initiate service from [redacted] -- Henry P***B&H Photo-Video
[redacted] ***Revdex.com Complaint # [redacted] B&H [redacted] This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at [redacted] where we now offer 4% Rewards points, a program described in [redacted] A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase[redacted] B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown [redacted] , they said that is how they how the type of claimthat I called aboutSo that was what I did and I copyied and pasted what I got at the end of the police report that had the police numberI got email from B&H telling the Hagerstown [redacted] didn't work with CascadeSo I called them and verify that and them moved on to [redacted] **told me he also couldn't help and I should try [redacted] or ***, and he also told to file a complaint with [redacted] (which I did), [redacted] (which I did) and Revdex.com (which I did).I spoke with both the [redacted] ( [redacted] ***) and [redacted] ( [redacted] ) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for thisI forward this information to B&H photoand and they still said per there email "no police report then no help from them" [redacted] was out to my house and tracking is update (must click on shipping details to see all) [redacted] Last update on package is as follows: 1:13pm We're attempting to verify the package location/Claim issued [redacted] can't find the package either, so is B&H not wanting to give me a refund! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H claims to have said it was out of stock when I made the purchase. If it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over 7 weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amount. Please explain to me again why it's taking over 7 weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $549.99 from me with no product. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
[redacted] We appreciate the customer's patienceB&H was closed from Oct * through Oct **Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so-- Henry P***B&H Photo-Video
March **, 2017BBB complaint # [redacted] B&H Web No: [redacted] The accessories the customer wants are being shipped to him today under our transaction [redacted] .-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bMy position has not n will not change either In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
December *, [redacted] Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software." However, in consideration of the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # [redacted] and a pre-addressed [redacted] return label have been emailed already-- Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] I believe this customer provided the wrong B&H order number with his complaintBased on his description, the correct order number is above.The customer's order of a JBL Charge Portable Bluetooth Stereo Speaker, B&H # JBCHARGE3TL, was received May **, It was shipped the same day via ***The package tracking number is [redacted] According to ***, delivery was Friday, at 11:A.MThis was not delivered via [redacted] and no post office was involvedThe relevant page from ***'s package tracking system is attached-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved Sincerely, [redacted]
January **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Dec *, under B&H [redacted] a gift card was issuedOn Jan *, under B&H [redacted] a second gift card was issuedOn Jan *, under B&H [redacted] an additional refund for was issued.The customer has been made whole and the matter is now concluded.-- Henry P***B&H Photo-Video
March [redacted] 2016New York Revdex.com complaint # [redacted] B&H Web No: [redacted] Your allegations are specious and unfoundedYou were charged ONE TIME for the merchandise you purchasedWhen the order was placed we applied a ONE TIME $lien, as is standard practiceIt has by now expired.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Business simply wrote the same copy/paste nonsense responseThey scammed me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact is that [redacted] said that I am not the shipper, B&H has to take the responsability for thatIn fact B&H should have [redacted] paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] This purchase was placed On 5/ [redacted] the customer requested return authorization stating he was going to purchase a different productThat return authorization was issued and subsequently cancelledIt was only later, after the expiration of our 30-day return policy the customer alleged the product was defectiveOur return policy is on our website and printed o the back of the receipt the customer received with the ordered merchandiseIt says:Please read conditions belowIf all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking feeAll returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessoriesB&H can only refund the original purchase priceShipping and handling fees are nonrefundable.There is no exemption for an allegedly defective item.The customer wrote, "...if you buy a defective product from B&H Photo that your return will be treated like a return..." In fact if you buy any product from B&H Photo your return will be treated like a return.The product was returned without the original manufacturer's packagingThat is the reason for the restocking fee, which will not be rescinded-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint # [redacted] B&H [redacted] This purchase was made on July **, FedEx reports it was delivered July ***Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within days of the purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF RCamcorder included a Limited 1-Year WarrantyUnder the circumstances the recourse for the customer is via this warrantyCanon USA's warranty information for this product is online at [redacted] .The customer can initiate service from [redacted] -- Henry P***B&H Photo-Video
[redacted] We have nothing to add to our previous responses.-- Henry P***B&H Photo-Video
[redacted] ***Revdex.com Complaint # [redacted] B&H [redacted] This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USDLens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at [redacted] where we now offer 4% Rewards points, a program described in [redacted] A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase[redacted] B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown [redacted] , they said that is how they how the type of claimthat I called aboutSo that was what I did and I copyied and pasted what I got at the end of the police report that had the police numberI got email from B&H telling the Hagerstown [redacted] didn't work with CascadeSo I called them and verify that and them moved on to [redacted] **told me he also couldn't help and I should try [redacted] or ***, and he also told to file a complaint with [redacted] (which I did), [redacted] (which I did) and Revdex.com (which I did).I spoke with both the [redacted] ( [redacted] ***) and [redacted] ( [redacted] ) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for thisI forward this information to B&H photoand and they still said per there email "no police report then no help from them" [redacted] was out to my house and tracking is update (must click on shipping details to see all) [redacted] Last update on package is as follows: 1:13pm We're attempting to verify the package location/Claim issued [redacted] can't find the package either, so is B&H not wanting to give me a refund! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H claims to have said it was out of stock when I made the purchase. If it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over 7 weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amount. Please explain to me again why it's taking over 7 weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $549.99 from me with no product. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
[redacted] We appreciate the customer's patienceB&H was closed from Oct * through Oct **Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so-- Henry P***B&H Photo-Video
March **, 2017BBB complaint # [redacted] B&H Web No: [redacted] The accessories the customer wants are being shipped to him today under our transaction [redacted] .-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bMy position has not n will not change either In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
December *, [redacted] Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software." However, in consideration of the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # [redacted] and a pre-addressed [redacted] return label have been emailed already-- Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] I believe this customer provided the wrong B&H order number with his complaintBased on his description, the correct order number is above.The customer's order of a JBL Charge Portable Bluetooth Stereo Speaker, B&H # JBCHARGE3TL, was received May **, It was shipped the same day via ***The package tracking number is [redacted] According to ***, delivery was Friday, at 11:A.MThis was not delivered via [redacted] and no post office was involvedThe relevant page from ***'s package tracking system is attached-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved Sincerely, [redacted]
January **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Dec *, under B&H [redacted] a gift card was issuedOn Jan *, under B&H [redacted] a second gift card was issuedOn Jan *, under B&H [redacted] an additional refund for was issued.The customer has been made whole and the matter is now concluded.-- Henry P***B&H Photo-Video
March [redacted] 2016New York Revdex.com complaint # [redacted] B&H Web No: [redacted] Your allegations are specious and unfoundedYou were charged ONE TIME for the merchandise you purchasedWhen the order was placed we applied a ONE TIME $lien, as is standard practiceIt has by now expired.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Business simply wrote the same copy/paste nonsense responseThey scammed me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact is that [redacted] said that I am not the shipper, B&H has to take the responsability for thatIn fact B&H should have [redacted] paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] This purchase was placed On 5/ [redacted] the customer requested return authorization stating he was going to purchase a different productThat return authorization was issued and subsequently cancelledIt was only later, after the expiration of our 30-day return policy the customer alleged the product was defectiveOur return policy is on our website and printed o the back of the receipt the customer received with the ordered merchandiseIt says:Please read conditions belowIf all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking feeAll returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessoriesB&H can only refund the original purchase priceShipping and handling fees are nonrefundable.There is no exemption for an allegedly defective item.The customer wrote, "...if you buy a defective product from B&H Photo that your return will be treated like a return..." In fact if you buy any product from B&H Photo your return will be treated like a return.The product was returned without the original manufacturer's packagingThat is the reason for the restocking fee, which will not be rescinded-- Henry P***B&H Photo-Video