[redacted] We received this order May *, It was shipped the same dayThe [redacted] tracking number was [redacted] [redacted] subsequently misplaced the packageWe regret they did so.On May [redacted] we created replacement order [redacted] The *** tracking number for this transaction is [redacted] and the ETA is May ***In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video
[redacted] The customer does not need to copy & paste the B&H return policy for my benefitI know what it saysOur position is unchangedWe will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe customer service manager is awaiting her reply-- Henry P***B&H Photo-Video
June ** 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate the customer's order and regret his dissatisfactionThe requested refund has been issued in the amount of Due to federal UCC rules it may take several business days before the customer's bank can confirm this.-- Henry P***B&H Photo-Video
[redacted] This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via [redacted] on March **, The [redacted] package tracking number was [redacted] A copy of the relevant page from the [redacted] package tracking site is attached [redacted] made a delivery attempt on March **, Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directlyIf [redacted] reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
June *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January [redacted] the customer advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video
May **, 2016Revdex.com complaint [redacted] B&H Web No: [redacted] We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** [redacted] confirms the shipping date on their website saying: [redacted] [redacted] [redacted] [redacted] The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: [redacted] -- Henry P***B&H Photo-Video
December **, [redacted] When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P***B&H Photo-Video
[redacted] The customer purchased a NEFPNE= Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from FilmpowerOur return policy is thirty (30) days from the date of purchaseThe first after-sale contact from the customer to our customer service department is dated 1115, three (3) months after the purchase and long after our return policy had expiredThe manufacturer's website is is [redacted] where they advise customers that if warranty service or support is needed, the customer should contact [redacted] or [redacted] or use Address: [redacted] *** [redacted] [redacted] They further say, "Base on San Francisco, the hottest tech zone of U.S.AFilmpower Incis growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P***B&H Photo-Video
June **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] dated 515B&H [redacted] dated 515The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact [redacted] when he's decided.-- [redacted] B&H Photo-Video
[redacted] ***New York Revdex.com complaint # [redacted] B&H Web No: [redacted] We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unitby the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
March *, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer purchased this:Samsung Galaxy SSM-G920I 32GB Smartphone (Region Specific Unlocked, White Pearl) B&H # [redacted] MFR # [redacted] It is described on our website at [redacted] as follows: This device is region-locked to North & South America, but is still carrier-unlocked and may be used with any GSM carrier within North or South America that uses a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links belowWe regret the customer's confusion and dissatisfactionReturn authorization [redacted] was created and emailed earlier todayA pre-paid [redacted] return label will also be emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] This order was placed, shipped and delivered during AugustIt is now the end of December [redacted] will not entertain a claim from us on this matter after this much time has elapsedCuriously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P***B&H Photo-Video
[redacted] This order was placed on March **, B&H has a thirty-day return policy time periodWe were closed April [redacted] **, which means we were open throughout the entire time the return policy was in effectThat return policy has now expired and there is no reason, legal or ethical, why we should extend itThis complaint was filed after his return request was denied not once but twiceThis is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refundIf the customer wants to pursue this he can email [redacted] .-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Saturday, September we received a call from Mark K [redacted] saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK [redacted] look at the work himself to determine if he thinks our complaints are warranted Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
September **, [redacted] The customer has emailed details of this complaint to me and I am reviewing it with our customer service directorWe will reply to the customer directly, via email, when the review is complete.-- Henry P***B&H Photo-Video
[redacted] This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via [redacted] on March **, The [redacted] package tracking number was [redacted] [redacted] made a delivery attempt on March **, Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directlyIf [redacted] reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
[redacted] We received this order May *, It was shipped the same dayThe [redacted] tracking number was [redacted] [redacted] subsequently misplaced the packageWe regret they did so.On May [redacted] we created replacement order [redacted] The *** tracking number for this transaction is [redacted] and the ETA is May ***In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video
[redacted] The customer does not need to copy & paste the B&H return policy for my benefitI know what it saysOur position is unchangedWe will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe customer service manager is awaiting her reply-- Henry P***B&H Photo-Video
June ** 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate the customer's order and regret his dissatisfactionThe requested refund has been issued in the amount of Due to federal UCC rules it may take several business days before the customer's bank can confirm this.-- Henry P***B&H Photo-Video
[redacted] This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via [redacted] on March **, The [redacted] package tracking number was [redacted] A copy of the relevant page from the [redacted] package tracking site is attached [redacted] made a delivery attempt on March **, Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directlyIf [redacted] reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
June *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January [redacted] the customer advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video
May **, 2016Revdex.com complaint [redacted] B&H Web No: [redacted] We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** [redacted] confirms the shipping date on their website saying: [redacted] [redacted] [redacted] [redacted] The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] Thank you for your order and this feedbackWe regret your dissatisfactionThe Samsung you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free Garmin were, like most similar rebates, subsidized by Samsung USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected Samsung to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the TV in questionThis order has been cancelledThe 50” 4k TVs we now have in stock are here: [redacted] -- Henry P***B&H Photo-Video
December **, [redacted] When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P***B&H Photo-Video
[redacted] The customer purchased a NEFPNE= Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from FilmpowerOur return policy is thirty (30) days from the date of purchaseThe first after-sale contact from the customer to our customer service department is dated 1115, three (3) months after the purchase and long after our return policy had expiredThe manufacturer's website is is [redacted] where they advise customers that if warranty service or support is needed, the customer should contact [redacted] or [redacted] or use Address: [redacted] *** [redacted] [redacted] They further say, "Base on San Francisco, the hottest tech zone of U.S.AFilmpower Incis growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P***B&H Photo-Video
June **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] dated 515B&H [redacted] dated 515The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact [redacted] when he's decided.-- [redacted] B&H Photo-Video
[redacted] ***New York Revdex.com complaint # [redacted] B&H Web No: [redacted] We have not yet received the product the customer says has been returned to usWe cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transitWe will process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customerABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customerIt is not here.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unitby the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
March *, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer purchased this:Samsung Galaxy SSM-G920I 32GB Smartphone (Region Specific Unlocked, White Pearl) B&H # [redacted] MFR # [redacted] It is described on our website at [redacted] as follows: This device is region-locked to North & South America, but is still carrier-unlocked and may be used with any GSM carrier within North or South America that uses a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links belowWe regret the customer's confusion and dissatisfactionReturn authorization [redacted] was created and emailed earlier todayA pre-paid [redacted] return label will also be emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] This order was placed, shipped and delivered during AugustIt is now the end of December [redacted] will not entertain a claim from us on this matter after this much time has elapsedCuriously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P***B&H Photo-Video
[redacted] This order was placed on March **, B&H has a thirty-day return policy time periodWe were closed April [redacted] **, which means we were open throughout the entire time the return policy was in effectThat return policy has now expired and there is no reason, legal or ethical, why we should extend itThis complaint was filed after his return request was denied not once but twiceThis is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refundIf the customer wants to pursue this he can email [redacted] .-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Saturday, September we received a call from Mark K [redacted] saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK [redacted] look at the work himself to determine if he thinks our complaints are warranted Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
September **, [redacted] The customer has emailed details of this complaint to me and I am reviewing it with our customer service directorWe will reply to the customer directly, via email, when the review is complete.-- Henry P***B&H Photo-Video
[redacted] This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via [redacted] on March **, The [redacted] package tracking number was [redacted] [redacted] made a delivery attempt on March **, Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directlyIf [redacted] reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video