To B&H: I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because"two weeks have been lostas a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods"Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., [redacted] has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as newit ain't new~!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Because the customer interrupted the delivery of the package by initiating a [redacted] My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if [redacted] issues a refund to us for the merchandise value we will in turn refund the customer [redacted] has not done so.-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint # [redacted] B&H [redacted] The customer placed this order on 8/ [redacted] It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # [redacted] , priced $They were shipped 8/ [redacted] and [redacted] reports they were delivered Monday, at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order [redacted] on 8/ [redacted] for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # [redacted] These were shipped with no charge to the customerThey were shipped the same day and [redacted] reports they were delivered Saturday, at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com: The item returned was defectiveTheir technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed outThey forgot to mention other $worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a returnNonetheless, since they agreed to refund the amount, I'd like to close the complaint ID [redacted] and never do business with them again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information [redacted] responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with [redacted] to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
January **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
[redacted] On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid [redacted] return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The letter from the [redacted] does not show the returned product was delivered to B&H PhotoThere is no warehouse address, the signature is illegible and the name does not match that of any B&H employee-- Henry P***B&H Photo-Video
April **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] A $adjustment was made on the customer's behalf on Apr *** It will be credited to the customer's [redacted] account.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to return it for a refund, I already told you thatThe computer is new, there is no reason for you to refuse the returnPlus the most recent email from your customer service department is stating that I will be receiving a refundPlease see a opy belowYou mention that you sent a prepaid return shipping label, but I have not received it yetPlease provide the time when you sent itThe only thing I received today is this email (text only, no label) at 9:AM, but I don't need the label, I can send it myself, please confirm I will be getting a refundCopy of today's email is below:Hello ***, my name is Nick W: I am so sorry to hear of your dissatisfaction.Our website does note that we do not accept computers back once they have been openedI am sorry if you are not pleased with this policy, but as a retailer we do reserve the right to make our own policies for returns.However, we also have the right to make exceptions to those policies every now and again, which is why I have just sent you a Return Authorization (RMA) for a refund.Happy Holidays,Nick WB&H Photo Video and Pro AudioThe Professional's Source.E-Mail Customer Service Department [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it How can I find out the software is defective if I did not open it? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to our site at [redacted] and order any phone he wishes to own.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Would like to upgrade shipping on this orderAs of today, the previous customer service representative informed me that it would ship todayIt has not been done and would like to ask for a more constructive resolution to this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer I assumed it was working so I discarded the original package This is very natural B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business I need $of my packing cost by [redacted] and I do not need $of charity from B&H I will keep on exposing B&H ‘s way of doing business and will never buy anything from them I ask Revdex.com to assist me to get my $from B&H It is B&H fault to sell me defect product in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR # BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I stated in my complaint I do not believe that issues between your company and [redacted] are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not [redacted] Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To B&H: I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because"two weeks have been lostas a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods"Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., [redacted] has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as newit ain't new~!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Because the customer interrupted the delivery of the package by initiating a [redacted] My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if [redacted] issues a refund to us for the merchandise value we will in turn refund the customer [redacted] has not done so.-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint # [redacted] B&H [redacted] The customer placed this order on 8/ [redacted] It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # [redacted] , priced $They were shipped 8/ [redacted] and [redacted] reports they were delivered Monday, at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order [redacted] on 8/ [redacted] for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # [redacted] These were shipped with no charge to the customerThey were shipped the same day and [redacted] reports they were delivered Saturday, at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com: The item returned was defectiveTheir technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed outThey forgot to mention other $worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a returnNonetheless, since they agreed to refund the amount, I'd like to close the complaint ID [redacted] and never do business with them again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information [redacted] responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with [redacted] to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
January **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
[redacted] On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid [redacted] return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The letter from the [redacted] does not show the returned product was delivered to B&H PhotoThere is no warehouse address, the signature is illegible and the name does not match that of any B&H employee-- Henry P***B&H Photo-Video
April **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] A $adjustment was made on the customer's behalf on Apr *** It will be credited to the customer's [redacted] account.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to return it for a refund, I already told you thatThe computer is new, there is no reason for you to refuse the returnPlus the most recent email from your customer service department is stating that I will be receiving a refundPlease see a opy belowYou mention that you sent a prepaid return shipping label, but I have not received it yetPlease provide the time when you sent itThe only thing I received today is this email (text only, no label) at 9:AM, but I don't need the label, I can send it myself, please confirm I will be getting a refundCopy of today's email is below:Hello ***, my name is Nick W: I am so sorry to hear of your dissatisfaction.Our website does note that we do not accept computers back once they have been openedI am sorry if you are not pleased with this policy, but as a retailer we do reserve the right to make our own policies for returns.However, we also have the right to make exceptions to those policies every now and again, which is why I have just sent you a Return Authorization (RMA) for a refund.Happy Holidays,Nick WB&H Photo Video and Pro AudioThe Professional's Source.E-Mail Customer Service Department [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it How can I find out the software is defective if I did not open it? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to our site at [redacted] and order any phone he wishes to own.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Would like to upgrade shipping on this orderAs of today, the previous customer service representative informed me that it would ship todayIt has not been done and would like to ask for a more constructive resolution to this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer I assumed it was working so I discarded the original package This is very natural B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business I need $of my packing cost by [redacted] and I do not need $of charity from B&H I will keep on exposing B&H ‘s way of doing business and will never buy anything from them I ask Revdex.com to assist me to get my $from B&H It is B&H fault to sell me defect product in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced He apparently wanted to buy a Intel NUC6I5SYK CORE II5-6260U GHZ B&H # INBOXNUC6I5K MFR # BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issuedHe is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I stated in my complaint I do not believe that issues between your company and [redacted] are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not [redacted] Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]