Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I wrote the complaint but the same answer cameplz confirm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
[redacted] On [redacted] *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h [redacted] Our description there includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
April *, [redacted] The customer purchased a [redacted] Action Camera on The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H Photo has not filed a claim with *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Match **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] In his complaint the customer referenced B&H Web No: [redacted] That transaction, dated was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn we created and emailed return authorization [redacted] We received his return for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- [redacted] B&H Photo-Video
[redacted] The customer placed this order at approximately *:30pm ET on **/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
[redacted] This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web [redacted] dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The requested refund has been issued and transmitted to the bank which issued the customer's [redacted] account earlier this afternoon.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I understand that, for some, money is more important than ethical business practiceAs a result, I will not do business with this company again, and I will urge others to do the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to see this resolved shortly-- Henry P***B&H Photo-Video
[redacted] We appreciate the customer's order and this feedback. We regret his inconvenience. The customer's most recent chargeback has been decided in his favor and we have decided not to contest it further. The bank which issued the customer's... Visa account should be able to confirm this to him shortly. -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer Please issue RMA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted] ) on August **, It was shipped to him August [redacted] and delivered August ***The same day we received a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email [redacted] with additional specific information-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely, [redacted] ***
August *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- [redacted] B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I wrote the complaint but the same answer cameplz confirm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
[redacted] On [redacted] *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h [redacted] Our description there includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
April *, [redacted] The customer purchased a [redacted] Action Camera on The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H Photo has not filed a claim with *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Match **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] In his complaint the customer referenced B&H Web No: [redacted] That transaction, dated was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn we created and emailed return authorization [redacted] We received his return for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- [redacted] B&H Photo-Video
[redacted] The customer placed this order at approximately *:30pm ET on **/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
[redacted] This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web [redacted] dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The requested refund has been issued and transmitted to the bank which issued the customer's [redacted] account earlier this afternoon.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I understand that, for some, money is more important than ethical business practiceAs a result, I will not do business with this company again, and I will urge others to do the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to see this resolved shortly-- Henry P***B&H Photo-Video
[redacted] We appreciate the customer's order and this feedback. We regret his inconvenience. The customer's most recent chargeback has been decided in his favor and we have decided not to contest it further. The bank which issued the customer's... Visa account should be able to confirm this to him shortly. -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer Please issue RMA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted] ) on August **, It was shipped to him August [redacted] and delivered August ***The same day we received a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email [redacted] with additional specific information-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely, [redacted] ***
August *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- [redacted] B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaintit still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift cardI already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anywayI want my money back because I never received the power supply in adequate timeI still haven't received it, and it's been over a weekTo clarify once more, I only want my money back, and that is all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]