Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the company indicates the I am lying ("of dubious merit") Also, I only sent one photo, which indicates that the respondent did not even review the file correctly It is untenable in how they could determine that the TV was damaged by misue or during installation from one picture and a narrative that indicates the opposite Upon receipt, the TV was inspected and found to be in acceptable condition at the time - there was no damage to the exterior of the TV It was when it was plugged in that the crack in the screen became apparent Nothing in the paperwork indicated that the recipient of the product should also power on the device ALSO, B & H *WAS [redacted] notified of damage within their day requirement when [redacted] delivered the box and made note that the package was damaged upon receipt In contact with ***, shipping the product in the original manufacturer's box without any additional reinforcement would not qualify as acceptable packaging I have re-ordered this product from Amazon and it arrived with significant foam reinforcements shrink wrapped to the TV to protect it It is clearly plausible that [redacted] may have dropped the box during shipping which would have caused the screen to crack but not cause any external damage to the TV.I have reviewed some of the New York State consumer protection laws which indicate that the return policy must be made significantly clear to the customer A single note on the packing list would not qualify It indicates that the best way is to affix the return policy directly to the product itself, which B&H did not do Again, none of the return policy notifications include instructions that the TV should be powered on as well I did follow instructions on checking for damage New York State law is going to come down to a standard of what is reasonable It is reasonable that I notified [redacted] that package seemed damaged upon receipt and that should be sufficient indication to B&H that there was a problem Immediately the TV was inspected for damage and was found to have none externally It was not powered on given that I was on vacation for the duration of the time before I notified them of the damage The return policy was not indicated directly on the product as the NY Department of Consumer Protection advisesNothing in this narrative indicates anything of "dubious merit" or that the TV was somehow damaged otherwise This issue should be resolved between B&H and [redacted] and not forced on the customer I am pursing this claim also through the NY State Department of Consumer Protection and my credit card company If those don't suffice, I will be taking further action to resolve this claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
[redacted] On [redacted] *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h [redacted] Our description there includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H Photo has not filed a claim with *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Match **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] In his complaint the customer referenced B&H Web No: [redacted] That transaction, dated was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn we created and emailed return authorization [redacted] We received his return for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- [redacted] B&H Photo-Video
April *, [redacted] The customer purchased a [redacted] Action Camera on The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
[redacted] The customer placed this order at approximately *:30pm ET on **/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
[redacted] This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web [redacted] dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The requested refund has been issued and transmitted to the bank which issued the customer's [redacted] account earlier this afternoon.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I understand that, for some, money is more important than ethical business practiceAs a result, I will not do business with this company again, and I will urge others to do the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to see this resolved shortly-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer Please issue RMA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] We appreciate the customer's order and this feedback. We regret his inconvenience. The customer's most recent chargeback has been decided in his favor and we have decided not to contest it further. The bank which issued the customer's... Visa account should be able to confirm this to him shortly. -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
August *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- [redacted] B&H Photo-Video
[redacted] The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted] ) on August **, It was shipped to him August [redacted] and delivered August ***The same day we received a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email [redacted] with additional specific information-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely, [redacted] ***
April *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Oct **, the customer purchased a Microsoft Lumia DS RM-1118, a phone which has since been discontinuedHe paid $With the phone the customer received a Limited 1-Year B&H WarrantyOn Mar **, at the customer's request we emailed return authorization for repair (our [redacted] ) and a pre-paid [redacted] return label ( [redacted] )We have no yet received the customer's shipment to us and [redacted] reports their return label has not yet been entered into their systemWe will have the phone repaired when we receive itThe customer's warranty does not include replacing his phone with a brand new one, nor does it include upgrading him to a newer model phone-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the company indicates the I am lying ("of dubious merit") Also, I only sent one photo, which indicates that the respondent did not even review the file correctly It is untenable in how they could determine that the TV was damaged by misue or during installation from one picture and a narrative that indicates the opposite Upon receipt, the TV was inspected and found to be in acceptable condition at the time - there was no damage to the exterior of the TV It was when it was plugged in that the crack in the screen became apparent Nothing in the paperwork indicated that the recipient of the product should also power on the device ALSO, B & H *WAS [redacted] notified of damage within their day requirement when [redacted] delivered the box and made note that the package was damaged upon receipt In contact with ***, shipping the product in the original manufacturer's box without any additional reinforcement would not qualify as acceptable packaging I have re-ordered this product from Amazon and it arrived with significant foam reinforcements shrink wrapped to the TV to protect it It is clearly plausible that [redacted] may have dropped the box during shipping which would have caused the screen to crack but not cause any external damage to the TV.I have reviewed some of the New York State consumer protection laws which indicate that the return policy must be made significantly clear to the customer A single note on the packing list would not qualify It indicates that the best way is to affix the return policy directly to the product itself, which B&H did not do Again, none of the return policy notifications include instructions that the TV should be powered on as well I did follow instructions on checking for damage New York State law is going to come down to a standard of what is reasonable It is reasonable that I notified [redacted] that package seemed damaged upon receipt and that should be sufficient indication to B&H that there was a problem Immediately the TV was inspected for damage and was found to have none externally It was not powered on given that I was on vacation for the duration of the time before I notified them of the damage The return policy was not indicated directly on the product as the NY Department of Consumer Protection advisesNothing in this narrative indicates anything of "dubious merit" or that the TV was somehow damaged otherwise This issue should be resolved between B&H and [redacted] and not forced on the customer I am pursing this claim also through the NY State Department of Consumer Protection and my credit card company If those don't suffice, I will be taking further action to resolve this claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
[redacted] On [redacted] *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h [redacted] Our description there includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: B&H Photo has not filed a claim with *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Match **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] In his complaint the customer referenced B&H Web No: [redacted] That transaction, dated was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn we created and emailed return authorization [redacted] We received his return for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted] With it we included a complimentary $store gift cardOn the customer asked for return authorizationHis request was denied and his account has been frozenIn a review of his customer account going back to we have discovered he has returned just about every item he has purchased from usHe has placed ten orders with a merchandise total of $and made eleven returns for merchandise totaling $This is the most excessive and abusive pattern of return behavior I can recall having encountered hereIt is statistically impossible for any customer to have received the per centage of defective items this customer claims to have receivedThe customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retailIf I am wrong I would be surprised and I am sorry." He is wrong and should be sorryWe will not issue return authorizationWe will not issue a refundHis account is, and will remain, frozen-- [redacted] B&H Photo-Video
April *, [redacted] The customer purchased a [redacted] Action Camera on The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on at which time we offered to create and email return authorization for any of the accessories he did not wish to keepThe customer gave us no indication a return authorization was desired, so none was issuedIf the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself-- Henry P***B&H Photo-Video
[redacted] The customer placed this order at approximately *:30pm ET on **/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
[redacted] This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web [redacted] dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint # [redacted] B&H Web No: [redacted] The requested refund has been issued and transmitted to the bank which issued the customer's [redacted] account earlier this afternoon.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I understand that, for some, money is more important than ethical business practiceAs a result, I will not do business with this company again, and I will urge others to do the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to see this resolved shortly-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer Please issue RMA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] We appreciate the customer's order and this feedback. We regret his inconvenience. The customer's most recent chargeback has been decided in his favor and we have decided not to contest it further. The bank which issued the customer's... Visa account should be able to confirm this to him shortly. -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
August *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] We regret the customer's dissatisfactionWe record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturerOur records show the camera we sent to this customer was brand new and shipped as we received it from Panasonic USAit was not previously sold and returned or used or a store demoWe had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacingWe have compliedThe refund has been submitted our bankDue to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customerWe have o way to speed this process-- [redacted] B&H Photo-Video
[redacted] The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted] ) on August **, It was shipped to him August [redacted] and delivered August ***The same day we received a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email [redacted] with additional specific information-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely, [redacted] ***
April *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Oct **, the customer purchased a Microsoft Lumia DS RM-1118, a phone which has since been discontinuedHe paid $With the phone the customer received a Limited 1-Year B&H WarrantyOn Mar **, at the customer's request we emailed return authorization for repair (our [redacted] ) and a pre-paid [redacted] return label ( [redacted] )We have no yet received the customer's shipment to us and [redacted] reports their return label has not yet been entered into their systemWe will have the phone repaired when we receive itThe customer's warranty does not include replacing his phone with a brand new one, nor does it include upgrading him to a newer model phone-- Henry P***B&H Photo-Video