January *, 2016New York Revdex.com complaint # [redacted] B&H Web No: [redacted] It would be in the customer's best interest to email [redacted] and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive a prepaid return shipping label like I was toldHowever, I will ship it myself tomorrowI expect a full refund once the product is returnedI can provide the tracking number tomorrow if needed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I argued before, it is not a warranty issue, rather the company sold me a fake productI attached pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status pageThe serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phoneThe serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the labelThis is another sign of fake phoneAnd this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error I was to send the quad in for a replacement There was no mention of having a third party (***) involved Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller? Perhaps the unit was under complete control of the remote but the remote was malfunctioning Regardless, my hands did not give the quad commands to fly directly into a tree at full speed I've included the original RMA that stated this was not user error In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While B&H would like to hide behind the "we are not really responsible for anything on our website" statement, the facts submitted are not correct This was not a promotion or "offer" - the software was part of a complete package/bundle/set of components The LRsoftware has been included with that camera since its introduction in September It is also included with almost all other higher end Leica cameras B&H claims the so-called "promotion" was ended in April However, they still promoted the item as included in the package, as did Leica B&H EVEN SPECIFICALLY CONFIRMED THAT THE SOFTWARE (LR6) WAS IN FACT BUNDLED WITH THE CAMERA IN A WRITTEN RESPONSE FROM B&H STAFF IN NOVEMBER If a consumer asks a specific question of B&H, and B&H responds in writing, a consumer should be able to count on the validity and honesty of that answer B&H had every opportunity to either correct its published information or fact-check its own answers to consumer questions Under no definition of fairness or equity should a company be able to make a statement of fact, in writing, that consumers rely on to make a purchasing decision and then simply say 'sorry, wrong, we didn't mean it' I think that is commonly referred to as deceptive advertising, or simply lying And if truly a mistake, then be staabout it, take responsibility, and do the right thing Apparently Mr P [redacted] does not believe in standing behind the words of his own employees Shameful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/statusThe IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the carI claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter[redacted] Sincerely, [redacted]
May *, [redacted] The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted] Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product: [redacted] After going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # [redacted] was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
November *** 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer ordered a FUX100TS = Fujifilm X100T Digital Camera (Silver) plus a memory card on Nov **, The camera's price was $The order was shipped Nov 20th and UPS reports it was delivered On Nov *** the customer informed us he did not receive the ordered cameraBecause of the prevalence of fraud and piracy we asked him to send photos supporting his allegationThe same day we emailed return authorization along with UPS pre-paid return label number [redacted] The customer stated, "It is my understanding that with any business, in this situation, the business needs to refund the customer first..." Unfortunately he is entirely and completely mistakenNormally we issue a refund when we have received and processed the returned merchandiseOn rare and singular occasions we will do so when UPS confirms the returned merchandise is en routeAccording to UPS, (screen capture attached) they have not yet received the return package from the customerWe will issue a refund when we have received and processed the returned merchandise.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his reply.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You really don't read You have all the [redacted] proof because you issued the tag, have the tracking number and your employee said you received the shipment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
October **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On October **, 2017, under B&H [redacted] , a refund in the amount was issued to the customer's [redacted] account.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his [redacted] account can confirm this to him.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint # [redacted] B&H [redacted] This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
[redacted] The customer purchased a Motorola Moto 360 Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), [redacted] . The purchase was made on Oct **, 2015. B&H has a thirty (30) day return policy time period.... That information is printe4d on the back of the invoice the customer received with this purchase. The first after-sale contact from the customer recorded in our customer service log is dated April *, 2016. That is an elapsed time span of more than four (4) months. It is impossible to know now why the watch broke, but owner error or mishandling must be considered. The watch is not eligible to return for refund or exchange or store credit. If the damage is eligible for repair under warranty, the customer should contact [redacted] -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not receive the product on October [redacted] as stated by the business In clarification, this was not a free product, it was free-with-purchaseAs part of my purchase of the other product, this product was to be included It is not optional for the company to deliver this product to me because it was free, I purchased the other product with the understanding that this product would be included The product I did not receive is valued at $as listed on their website [redacted] I am requesting that B&H either 1) Deliver the product I ordered, 2) Provide me with the amount for the value of the software $79.99, or 3) Provide me with a store credit in the amount of the value of the software $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is for everybody to see how B&H Customer Service worksHands offYou help yourself! They are not willing and nit going to help you if you buy a faulty thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I wrote the complaint but the same answer cameplz confirm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
January *, 2016New York Revdex.com complaint # [redacted] B&H Web No: [redacted] It would be in the customer's best interest to email [redacted] and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive a prepaid return shipping label like I was toldHowever, I will ship it myself tomorrowI expect a full refund once the product is returnedI can provide the tracking number tomorrow if needed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I argued before, it is not a warranty issue, rather the company sold me a fake productI attached pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status pageThe serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phoneThe serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the labelThis is another sign of fake phoneAnd this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error I was to send the quad in for a replacement There was no mention of having a third party (***) involved Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller? Perhaps the unit was under complete control of the remote but the remote was malfunctioning Regardless, my hands did not give the quad commands to fly directly into a tree at full speed I've included the original RMA that stated this was not user error In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While B&H would like to hide behind the "we are not really responsible for anything on our website" statement, the facts submitted are not correct This was not a promotion or "offer" - the software was part of a complete package/bundle/set of components The LRsoftware has been included with that camera since its introduction in September It is also included with almost all other higher end Leica cameras B&H claims the so-called "promotion" was ended in April However, they still promoted the item as included in the package, as did Leica B&H EVEN SPECIFICALLY CONFIRMED THAT THE SOFTWARE (LR6) WAS IN FACT BUNDLED WITH THE CAMERA IN A WRITTEN RESPONSE FROM B&H STAFF IN NOVEMBER If a consumer asks a specific question of B&H, and B&H responds in writing, a consumer should be able to count on the validity and honesty of that answer B&H had every opportunity to either correct its published information or fact-check its own answers to consumer questions Under no definition of fairness or equity should a company be able to make a statement of fact, in writing, that consumers rely on to make a purchasing decision and then simply say 'sorry, wrong, we didn't mean it' I think that is commonly referred to as deceptive advertising, or simply lying And if truly a mistake, then be staabout it, take responsibility, and do the right thing Apparently Mr P [redacted] does not believe in standing behind the words of his own employees Shameful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/statusThe IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the carI claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter[redacted] Sincerely, [redacted]
May *, [redacted] The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted] Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product: [redacted] After going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # [redacted] was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
November *** 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer ordered a FUX100TS = Fujifilm X100T Digital Camera (Silver) plus a memory card on Nov **, The camera's price was $The order was shipped Nov 20th and UPS reports it was delivered On Nov *** the customer informed us he did not receive the ordered cameraBecause of the prevalence of fraud and piracy we asked him to send photos supporting his allegationThe same day we emailed return authorization along with UPS pre-paid return label number [redacted] The customer stated, "It is my understanding that with any business, in this situation, the business needs to refund the customer first..." Unfortunately he is entirely and completely mistakenNormally we issue a refund when we have received and processed the returned merchandiseOn rare and singular occasions we will do so when UPS confirms the returned merchandise is en routeAccording to UPS, (screen capture attached) they have not yet received the return package from the customerWe will issue a refund when we have received and processed the returned merchandise.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his reply.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You really don't read You have all the [redacted] proof because you issued the tag, have the tracking number and your employee said you received the shipment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
October **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On October **, 2017, under B&H [redacted] , a refund in the amount was issued to the customer's [redacted] account.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his [redacted] account can confirm this to him.-- Henry P***B&H Photo-Video
[redacted] We continue to regret the customer's dissatisfaction but our reply is unchanged.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint # [redacted] B&H [redacted] This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
[redacted] The customer purchased a Motorola Moto 360 Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), [redacted] . The purchase was made on Oct **, 2015. B&H has a thirty (30) day return policy time period.... That information is printe4d on the back of the invoice the customer received with this purchase. The first after-sale contact from the customer recorded in our customer service log is dated April *, 2016. That is an elapsed time span of more than four (4) months. It is impossible to know now why the watch broke, but owner error or mishandling must be considered. The watch is not eligible to return for refund or exchange or store credit. If the damage is eligible for repair under warranty, the customer should contact [redacted] -- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not receive the product on October [redacted] as stated by the business In clarification, this was not a free product, it was free-with-purchaseAs part of my purchase of the other product, this product was to be included It is not optional for the company to deliver this product to me because it was free, I purchased the other product with the understanding that this product would be included The product I did not receive is valued at $as listed on their website [redacted] I am requesting that B&H either 1) Deliver the product I ordered, 2) Provide me with the amount for the value of the software $79.99, or 3) Provide me with a store credit in the amount of the value of the software $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is for everybody to see how B&H Customer Service worksHands offYou help yourself! They are not willing and nit going to help you if you buy a faulty thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I wrote the complaint but the same answer cameplz confirm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **