Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATETHERE IS NOW NO PROBLEM
[redacted] We appreciate this customer's order and regret his confusionWe record phone conversations between customers and our employees, particularly our sales associatesAccording to our recordings we first informed the customer that the Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouseWe placed our order with themNormally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USAThe printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customerConsidering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his orderTo do so, the customer should contact [redacted] .-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H [redacted] placed 0712Seven years have elapsed since this purchase was madeThe customer wrote, "...the reason why you removed the printer from your items listed in your website is because I did complain about it." The product was discontinued by the manufacturer which did so without taking the customer's opinion into accountThe reason this now ancient product is no longer among current inventory is that by today's standards it is outdated.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com Complaint # [redacted] B&H customer code [redacted] I am posting this because the Revdex.com requires I do so-- Henry P***B&H Photo-Video
[redacted] We received the customer's order via our website at 2:23pm on Aug **, It was delivered to [redacted] later the same dayThe [redacted] package tracking site confirms this, reporting, "7:P.M(ET)Order Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service optionsIt is not a [redacted] or [redacted] termIt means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-business days, depending on your location."-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The company is using their company policy to keep from replacing the damaged TV In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
July **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] Now that we are able to confirm the customer's return package has been delivered to [redacted] I have asked our customer service department to process his refund ASAPOne we have processed the refund federal [redacted] rules permit his bank to delay confirming the refund for hours or moreWe have no control over this and include the information as an advisory.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] When we receive and have processed the return, a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can I downgrade B&H customer services ? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] There were three items in this orderWhen the order was created we created an estimate of what the package should weigh when it was ready to be shippedWhen the package was ready to be shipped we weighed it and compared the actual to the estimated weightsThey matchedThe shipper, ***, weighs the package at every stop and at each the weight they reported also closely matched, far too closely for any item to be missing.This clearly indicates there was no missing item from inception to delivery.When a customer reports an item is missing, in addition to checking weights we check inventory to see if we have more of an item than we shouldIf we did it would indicate we'd left an item outFor this item, our inventory is exactly as it should beWe also view videotapes of our packing areas to see if every item was actually placed in the shipping box and remained in the shipping box when it was sealed and labeledEverything was as it should be.Every bit of evidence we have demonstrates every ordered item was packed and shippedUnless we are presented with irrefutable evidence otherwise, the customer's claim is denied.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their last response was very disrespectful I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest They say I am ignoring a fact - I am aware of when I purchased it and their policy They seem comfortable ignoring the reality of what we received and became rude I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time We regret you received an unsatisfactory product and will investigate as to what may have happened with this item Thank you for letting us know." Certainly, they must not want their products to fail that quickly Sincerely, [redacted]
[redacted] ***Revdex.com complaint # [redacted] B&H [redacted] and [redacted] The customer ordered the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSDA the time this item was offered we were not aware the manufacturer intended to discontinue productionWe are sorry they made this decision and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MXSATA III 2.5" Internal SSD B&H # CR1050MX300S for or the Crucial 525GB MXSATA III 2.5" Internal SSD B&H # CR525MX300Sfor -- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint # [redacted] This customer spent more than half-an-hour on the phone this morning relating every nuance of this convoluted story at the end of which he informed me he'd been in the midst of resolving this with one of our senior sales associatesAs soon as the phone call ended I reached out to that sales manager who agreed this matter should be resolved, one way or another and said he in turn would reopen his communication with others here more directly positioned to address thisThe matter is pendingWe understand the customer's frustration and impatience.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer wrote, "...I clicked the option for them to handle all of that stuff and it wasn't." Because it wasn't, for whatever reason, it has to be handled now and at this point we are unable to do soThe circumstances today dictate the customer has to handle thisThe cross-border import fees and brokerage are due and the customer, who for whatever reason, did not pay them when the order was submitted must now do so.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why are you ignoring the conversation on May [redacted] where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4% In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
March *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Jan **, the customer purchased a APMBPTMLH= Apple 15.4" MacBook Pro with Touch Bar (Late 2016, Space Gray)The price paid was $There was not then and is not now a lower student discount priceThe attached screenshot shows the product on our "EDU" website and shows the priceThe customer's EDU status is not the issueThe issue is there is no lower price available for EDU participants for this product-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] However, the business has actually made good on the original offer following submission of their response to the Revdex.com I have accepted their original offer and consider the matter settled satisfactorily Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATETHERE IS NOW NO PROBLEM
November **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] I have nothing to add to my earlier comment.-- Henry P***B&H Photo-Video
[redacted] We appreciate this customer's order and regret his confusionWe record phone conversations between customers and our employees, particularly our sales associatesAccording to our recordings we first informed the customer that the Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouseWe placed our order with themNormally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USAThe printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customerConsidering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his orderTo do so, the customer should contact [redacted] .-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H [redacted] placed 0712Seven years have elapsed since this purchase was madeThe customer wrote, "...the reason why you removed the printer from your items listed in your website is because I did complain about it." The product was discontinued by the manufacturer which did so without taking the customer's opinion into accountThe reason this now ancient product is no longer among current inventory is that by today's standards it is outdated.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com Complaint # [redacted] B&H customer code [redacted] I am posting this because the Revdex.com requires I do so-- Henry P***B&H Photo-Video
[redacted] We received the customer's order via our website at 2:23pm on Aug **, It was delivered to [redacted] later the same dayThe [redacted] package tracking site confirms this, reporting, "7:P.M(ET)Order Processed: Ready for ***." We regret ***'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service optionsIt is not a [redacted] or [redacted] termIt means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-business days, depending on your location."-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The company is using their company policy to keep from replacing the damaged TV In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
July **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] Now that we are able to confirm the customer's return package has been delivered to [redacted] I have asked our customer service department to process his refund ASAPOne we have processed the refund federal [redacted] rules permit his bank to delay confirming the refund for hours or moreWe have no control over this and include the information as an advisory.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] When we receive and have processed the return, a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can I downgrade B&H customer services ? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] There were three items in this orderWhen the order was created we created an estimate of what the package should weigh when it was ready to be shippedWhen the package was ready to be shipped we weighed it and compared the actual to the estimated weightsThey matchedThe shipper, ***, weighs the package at every stop and at each the weight they reported also closely matched, far too closely for any item to be missing.This clearly indicates there was no missing item from inception to delivery.When a customer reports an item is missing, in addition to checking weights we check inventory to see if we have more of an item than we shouldIf we did it would indicate we'd left an item outFor this item, our inventory is exactly as it should beWe also view videotapes of our packing areas to see if every item was actually placed in the shipping box and remained in the shipping box when it was sealed and labeledEverything was as it should be.Every bit of evidence we have demonstrates every ordered item was packed and shippedUnless we are presented with irrefutable evidence otherwise, the customer's claim is denied.-- Henry P***B&H Photo-Video
December **, [redacted] I have nothing to add to my reply of December **, The situation is unchanged.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their last response was very disrespectful I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest They say I am ignoring a fact - I am aware of when I purchased it and their policy They seem comfortable ignoring the reality of what we received and became rude I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time We regret you received an unsatisfactory product and will investigate as to what may have happened with this item Thank you for letting us know." Certainly, they must not want their products to fail that quickly Sincerely, [redacted]
[redacted] ***Revdex.com complaint # [redacted] B&H [redacted] and [redacted] The customer ordered the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSDA the time this item was offered we were not aware the manufacturer intended to discontinue productionWe are sorry they made this decision and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MXSATA III 2.5" Internal SSD B&H # CR1050MX300S for or the Crucial 525GB MXSATA III 2.5" Internal SSD B&H # CR525MX300Sfor -- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint # [redacted] This customer spent more than half-an-hour on the phone this morning relating every nuance of this convoluted story at the end of which he informed me he'd been in the midst of resolving this with one of our senior sales associatesAs soon as the phone call ended I reached out to that sales manager who agreed this matter should be resolved, one way or another and said he in turn would reopen his communication with others here more directly positioned to address thisThe matter is pendingWe understand the customer's frustration and impatience.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer wrote, "...I clicked the option for them to handle all of that stuff and it wasn't." Because it wasn't, for whatever reason, it has to be handled now and at this point we are unable to do soThe circumstances today dictate the customer has to handle thisThe cross-border import fees and brokerage are due and the customer, who for whatever reason, did not pay them when the order was submitted must now do so.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why are you ignoring the conversation on May [redacted] where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4% In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
March *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] On Jan **, the customer purchased a APMBPTMLH= Apple 15.4" MacBook Pro with Touch Bar (Late 2016, Space Gray)The price paid was $There was not then and is not now a lower student discount priceThe attached screenshot shows the product on our "EDU" website and shows the priceThe customer's EDU status is not the issueThe issue is there is no lower price available for EDU participants for this product-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] However, the business has actually made good on the original offer following submission of their response to the Revdex.com I have accepted their original offer and consider the matter settled satisfactorily Sincerely, [redacted]