May **, 2016New York Revdex.com complaint # [redacted] Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to your door, shipping via Purolator, [redacted] ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $more dollars, which is unprofessional, unethical, and illegal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
May **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and this feedbackWe regret her dissatisfactionWe require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud and identity theftThis is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracyThis verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expenseIt also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this securityThis is particularly true for so-called card-absent transactions including mail/phone/web purchasesUntil some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of thisStores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, We have not received any replyThe customer may contact us via [redacted] or ###-###-####.-- [redacted] B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf [redacted] is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf [redacted] is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of [redacted] in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that [redacted] would have it changedThat still does not explain why the request was not fulfilled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
September [redacted] 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] , [redacted] I have nothing further to add to this.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I asked before my package was shipped and was told that the item would be sent with a required signature before I ordered the item When any company claims to provide a service it should keep their promises made to the customer instead of laying the blame on the shipping carrier I have sent, requested items that required a signature that wasn't up into the thousands of dollars as you claim So I do not accept your passage of blame to the [redacted] carrier as I know if an item is shipped with a required signature then [redacted] would not leave a package without a signature, [redacted] would return it to the nearest [redacted] collection center and leave a notification on where the item is and where it could be signed for if the person isn't at home to sign for the package B&H can attempt to pass the blame but B&H should make sure to follow through with their promises or stop claiming that all of their packages are shipped with a required signature Maybe your company should inform their customer service and on-line chat employees that their packages are not shipped out with a required signature as they claim they are Since you can not verify that the item was accepted by the person it was sent to, I will have to continue to file a claim with [redacted] as an item not received Any chance I have to let people know of your claims I will provide the information of information on shipping You have lost my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear MrHenry P***,Thank you for your most recent response to my complaintUnfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIODSo MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaintI don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP [redacted] I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey are still rude in their response, as I did not list an address from years agoLast time they blamed PayPal, this time they blamed meThey also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report Sincerely, [redacted]
[redacted] It should be apparent that free shipping does not mean that every possible charge or fee is also freeShipping is free, i.ethere is no charge for the Purolator or [redacted] service to bring the purchased merchandise from our warehouse to the customerTax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offerI feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item I will included my copy of the invoice on which was represented on their website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
June *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] dated 515B&H [redacted] dated 515On we created and emailed return authorization [redacted] for the merchandise he receivedOn we created replacement order [redacted] with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization [redacted] for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact [redacted] when he's decided.-- [redacted] B&H Photo-Video
May **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] This order was placed on May *, It was shipped May *, The [redacted] package tracking number was [redacted] [redacted] reports:Delivered On: Friday, at 10:A.MWhen the customer reported the package was missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the [redacted] , whose name had been in the header for the document we receivedThey informed us they do not cover [redacted] **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told on the phone that there would be a refund and was provided a confirmation number The representative even checked with a supervisor The issue is not the business's policy, it's what was promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
August **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid [redacted] return labelB&H paid for his shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code [redacted] , we found the following: - Orders $- Returns $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H [redacted] , dated the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:I have checked [redacted] and yes they DID the right thing!! thank you for you help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All they just did was have me wait business days for them to copy, paste, and add words to their previous responseHow are big name companies allowed to just shrug off complaints such as this? What is even the point of complaining when nothing gets fixed or is done about the situationCompanies won't even pay attention to complaints like this because their only penalty would be one bad review therefore making them feel like it's not even worth the effort to fix the problemThis is clearly shown by the companies copy and paste, thoughtless responseIf these companies aren't kept in check, they will continue to commit underhanded business practices such as this and create more victims like myselfAll I want is for them to fix the problem that THEY createdThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America Sincerely, [redacted]
May **, 2016New York Revdex.com complaint # [redacted] Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to your door, shipping via Purolator, [redacted] ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $more dollars, which is unprofessional, unethical, and illegal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
May **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] We appreciate this customer's order and this feedbackWe regret her dissatisfactionWe require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud and identity theftThis is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracyThis verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expenseIt also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this securityThis is particularly true for so-called card-absent transactions including mail/phone/web purchasesUntil some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of thisStores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, We have not received any replyThe customer may contact us via [redacted] or ###-###-####.-- [redacted] B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf [redacted] is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf [redacted] is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of [redacted] in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that [redacted] would have it changedThat still does not explain why the request was not fulfilled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
September [redacted] 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] , [redacted] I have nothing further to add to this.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I asked before my package was shipped and was told that the item would be sent with a required signature before I ordered the item When any company claims to provide a service it should keep their promises made to the customer instead of laying the blame on the shipping carrier I have sent, requested items that required a signature that wasn't up into the thousands of dollars as you claim So I do not accept your passage of blame to the [redacted] carrier as I know if an item is shipped with a required signature then [redacted] would not leave a package without a signature, [redacted] would return it to the nearest [redacted] collection center and leave a notification on where the item is and where it could be signed for if the person isn't at home to sign for the package B&H can attempt to pass the blame but B&H should make sure to follow through with their promises or stop claiming that all of their packages are shipped with a required signature Maybe your company should inform their customer service and on-line chat employees that their packages are not shipped out with a required signature as they claim they are Since you can not verify that the item was accepted by the person it was sent to, I will have to continue to file a claim with [redacted] as an item not received Any chance I have to let people know of your claims I will provide the information of information on shipping You have lost my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear MrHenry P***,Thank you for your most recent response to my complaintUnfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIODSo MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaintI don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP [redacted] I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey are still rude in their response, as I did not list an address from years agoLast time they blamed PayPal, this time they blamed meThey also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report Sincerely, [redacted]
[redacted] It should be apparent that free shipping does not mean that every possible charge or fee is also freeShipping is free, i.ethere is no charge for the Purolator or [redacted] service to bring the purchased merchandise from our warehouse to the customerTax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offerI feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P***B&H Photo-Video
May *, [redacted] We have nothing further to add to our previous comments.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item I will included my copy of the invoice on which was represented on their website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
June *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] dated 515B&H [redacted] dated 515On we created and emailed return authorization [redacted] for the merchandise he receivedOn we created replacement order [redacted] with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization [redacted] for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact [redacted] when he's decided.-- [redacted] B&H Photo-Video
May **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] This order was placed on May *, It was shipped May *, The [redacted] package tracking number was [redacted] [redacted] reports:Delivered On: Friday, at 10:A.MWhen the customer reported the package was missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the [redacted] , whose name had been in the header for the document we receivedThey informed us they do not cover [redacted] **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told on the phone that there would be a refund and was provided a confirmation number The representative even checked with a supervisor The issue is not the business's policy, it's what was promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
August **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid [redacted] return labelB&H paid for his shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code [redacted] , we found the following: - Orders $- Returns $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H [redacted] , dated the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:I have checked [redacted] and yes they DID the right thing!! thank you for you help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All they just did was have me wait business days for them to copy, paste, and add words to their previous responseHow are big name companies allowed to just shrug off complaints such as this? What is even the point of complaining when nothing gets fixed or is done about the situationCompanies won't even pay attention to complaints like this because their only penalty would be one bad review therefore making them feel like it's not even worth the effort to fix the problemThis is clearly shown by the companies copy and paste, thoughtless responseIf these companies aren't kept in check, they will continue to commit underhanded business practices such as this and create more victims like myselfAll I want is for them to fix the problem that THEY createdThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America Sincerely, [redacted]