Hudson Auto Group

Review: I bought a car here and it had a broken bumper. I was told the bumper would be repaired before I picked up my car and,it was Not repaired. I have called,every day 5 times a day for a week straight and all of my calls have been ignored although they know why I am calling. I am paying $15,000 for a car that immediately needs $1000 dollars of work that they refuse to fix or return my phone calls. I was sold a broken car and now recieve horrible treatment in returnDesired Settlement: I want my bumper fixed and I want a rental car while my car is in the shop since this was suppose to ber resolved before I took the car

Business

Response:

I spoke with the salesperson and confirmed that he did not respond in an acceptable amount of time, which I do apologize for. I did set up a meeting for Amanda and the sales manager, [redacted] on April 6. I did confirm that the meeting went well. The bumper was fixed and Amanda is now satisfied. If there are any other issues I am happy to assist. Thank you,[redacted]Customer RelationsHudson Auto Group

Review: I purchased a Vehicle on April 20th 2013 and also purchased a service contract for 60 months with a price of $2000. A few weeks later I received a letter from the company that services the contract that I was only signed up for 48 months on my service contract. I contacted the dealer multiple times explaining that I paid for 60 months NOT 48 months. They refuse to rectify the problem.Desired Settlement: They must honor the contract or refund a partial amount for the 12 months of service that I am not getting.

Business

Response:

Good Afternoon.

The customer can contact me directly and I will look into his issue. My direct number is listed below.

Best Regards,

Customer Relationship Manager

Hudson Auto Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My calls were Never returned. I have spoken to the manager on several occasions and have stopped by the dealer. I have received promises but it has never been resolved. I will have to option but to consult an attorney and charge them for the expenses. They are not doing me a favor I paid for a 60th month contract and expect nothing less.

Regards,

Business

Response:

Good Afternoon.

Our manager, [redacted], is working on a resolution for the customer. He has been in touch with the customer. Should he need any further assistance, he can call me at [redacted] ext. [redacted].

Regards,

Customer Relationship Manager

Hudson Auto Group

Review: I purchased a 2012 VW Jetta from Hudson Auto Group on December 12, 2014. I was given 20 days of temporary registration in expecation of receiving my plates and registration within that timeframe. I called the day the plates expired and was told they were not in yet and were being processed. Over two weeks later, I am still waiting for plates and registration. I called the DMV to ask about why my plates and registration are taking so long and they said they haven't received anything from that dealer to processThe dealer has refused to give me a loaner car in the meantime. . The dealer keeps telling me they have no loaner cars available, and that my plates/registration are still being processed. Meanwhile, I am unable to drive my car to get to work and everytime I get on the phone with the manager "[redacted]" he claims he will call me back and never does.Desired Settlement: I would like a loaner car provided to me immediately so I can get back and forth to work until my plates and registration arrive at the dealer.

Business

Response:

I do apologize for the inconvenience that you experienced with us. As I have stated in a previous complaint response we did give you a loaner car. We did not have one immediately available at the time because we have a limited fleet, but as soon as one was available it was provided. Also, as previously stated, the car was returned and the money was refunded.

Consumer

Response:

Review: 1[redacted]

I am rejecting this response because:the car was returned and I was refunded over three months laters. For three months I was lied to and given false information as to what was going on with the car. Now I have no car and I have to go through the process of trying to buy another car all because I was sold a car by this dealership that never should have been sold in the first place.

Review: I went in Hudson Hyundai wanted to buy the car that was advertised on their website with the internet sales price. I brought the print out with the car info and the price on it. Right after the test drive, before I even had a chance to ask more question, I was told by the salesperson [redacted] that ALL THE CAR LISTED ON THEIR WEBSITE HAVE A HEFTY $1250.00 INTERNET FEE. That means, whatever price you see on the website is simply a bait, add $1250.00 to that price will be your real purchase price! I thought I misunderstood him, but [redacted] took out a pen and a piece of paper and added $1250.00 to the internet sales price and pointed the sum to me and told me this is the real price I have to pay to buy the car.

After giving me the surprising news, [redacted] got up to get me the key for my second test drive and never came back! I waited by his desk for 15 minutes then walked all over the dealership to find him. In the end, I just gave up and walked out that deceitful and dishonest place.

P.S. The car I test drove has dents and scratches all over the car and they were not mentioned on the website.Desired Settlement: Be able to buy the car for the advertised internet sales price, not the jacked up price with internet fee.

Business

Response:

Good Morning.

My name is [redacted] and I am the Customer Relationship Manager at Hudson Auto Group.

I’m sorry your experience did not meet your expectations when you visited us at Hudson Hyundai. In regards to our cars listed on the internet, all listings clearly state our pricing:

"Advertised price includes $1250 Hudson Auto Group Loyalty Discount (customer must have purchased a vehicle from Hudson Auto Group within the past 36 months and serviced that vehicle with us six times in the last 36 months)."

This is clearly not an internet fee. It is prominently displayed and defined as a loyalty discount.

That being said, I’m sorry we were not able to make a deal with you and that it took a while for [redacted] to find the key for your 2nd test drive. It is not our intention to make the car buying experience frustrating for our customers.

Should you care to go into further detail with me, my contact information is listed below.

Regards,

Review: I sold my car to Hudson Auto Group on 6/1/2013. I dealt with salesperson [redacted]. Hudson Auto Group was supposed to send payment (the car is financed) to the finance company that currently holds the title to the car. The salesperson told me they would send the payment to payoff the auto loan before my next monthly car payment. My finance company has yet to receive payment and I have just had to make a payment on a car that is no longer in my possession. I've called and left 3 messages for the manager and thee salesperson I dealt with and I have not received a response from anyone.

Currently, I'm paying back a loan for a car that I no longer own.Desired Settlement: Hudson Auto Group must finish their job and send payment to the finance company, Capital One Auto Finance.

Business

Response:

I'm sorry you feel we took a long time to process the payoff. We sent the payoff to your bank on June 11th. Typically 10 days is reasonable to process a payoff. If you were under the impression it would have been sooner, we are sorry for the inconvenience. If what you said is true about you making another payment, your bank should refund the amount to you. Please contact us if that hasn't occurred yet.

Review: Hi,

I leased Subaru Forester’14 at Hudson Hyundai LLC, 977 Communipaw Ave, Jersey City NJ 07304 on 05/13/2013.

My temporary license plates and temporary registration had expired 8 days ago and I still have not received a permanent ones (which I paid for).It’s impossible to actually communicate with anyone there – they just transfer you to the voice mails. I called and e-mailed my sales person ([redacted]) many times, but never got a response and only after I mentioned that I will write to Revdex.com, some “big boss” named [redacted] finally answered my call. He said that they are going (!!!) to send my paperwork to Motor Vehicle Dept to get plates and registration for me and when I asked why they did not do it on time, he started making up some stupid stories and blame me! Did not even apologize! Sounded very rude, like – “when it will be ready, you will get it by mail, that’s it”. .Desired Settlement: Delivery of order and apology.

Business

Response:

I have been in touch with the customer directly via phone and we are working on a resolution for her. Should she need any additional help, she can reach me at [redacted]

Review: I purchased a 2014 4Runner on 11-11-2015. My temp tags have expired. The temp tag expired on 11-30-2015. It is 12-11-2015 and I still do not have my tags. Most of the time I call I am put on hold or sent to a voice mail box I leave a message with no return phone calls. When I do get a person I get two standard messages. The first we will call our guy and get right back to you.. they haven't gotten back to me yet. Second is they say it will be here Friday.. then it will be here next Monday.. then it will be here this Friday.Desired Settlement: I want my CT license plates. I want them delivered to as soon as possible. I also expect to the dealership to return my calls when I call and ask if the plates are in. Not to be handed off to a voice mail or be put on hold for extended periods then the call suddenly ended.

Business

Response:

I apologize for the lack of communication. Unfortunately, when processing out of state plates each state has there own processing time. My motor vehicle clerk informed me that Connecticut is experiencing delays right now that has effected getting the plates and registration. While we should have received them, due to the delays, the estimated delivery time is December 17th. I can have them overnighted to the customer. I would just need to confirm the address where he would like them sent and whether he would like a signature when delivered. [redacted]Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The address is [redacted] Please tell the delivery person to leave it on the back stair case. No signature required. Please email the tracking number once you have sent it

Regards,

Review: I spent over a week speaking with Hudson Hyundai about purchasing a 2012 [redacted] with 22k miles with a list price of $22,999. Online, the price is listed as that with a disclaimer that if you bought a vehicle within the past 36 months an additional $1250 will not be charged to the total price. Since the vehicle was priced so well I had no issue with paying the additional $1250 on top of the $22,999. I explained to the manager named Joe and Ulises/S[redacted] that I had 2 months left on a current lease. They told me that they would give me a check for the remainder of my lease no problem. I expressed my interest in financing through their financial services and was given a 2.9% APR which to me was a good offer since my credit is in good standing. On Friday, February 27, 2015 I looked at Hudson Hyundai's website to view the vehicle one last time and noticed the price had been reduced by $1350 to $21,649. I sent an email which I have documentation stating I would be in Saturday morning to buy the vehicle now that the price had dropped they enticed my business. I came in Saturday morning ready to purchase the vehicle and am told the internet price had been taken away. I showed them the online price which still stated a reduced price of $21,649 but they stated the offer had expired. The salesman and manager both issued the offer expired at 8am on Saturday, February 28, 2015 which doesn't add up since the dealership does not open until 9am. At the same time, my APR went from 2.9% to 3.9%. In a matter of 2-3 the APR jumps a whole percentage point? The kicker, the agreement we had about the dealership paying for the remainder of my lease (2 months) was no longer on the table. All of this: my 2.9% APR, the price of $21,649 and a payment for my lease (2 months) was discussed and agreed upon on Friday, February 27, 2015. On Saturday, February 28, 2015 that agreement was no longer available. The dealership and workers mislead me and had misleading advertisement.Desired Settlement: I want the public to know that Hudson Hyundai does not care about potential customers. Dealerships are based off of reviews and this is by far the worst experience I have ever had. They wasted my time with misleading information and at the last second changed the agreement. Makes me never want to trust a dealership again.

Review: I purchased my 2012 Veloster in April 2012. I bought an extended warranty for the electronics in my vehicle. I cancelled my warranty in December 2012. The finance manager I spoke with said I would receive a FULL REFUND. After I noticed my bill had not gone done significantly, I contacted them in June 2013. I did this on my own. I spoke with someone and they said I would only receive a partial refund. They said the warranty started when I bought the car and not after the 30,000 mile mark which I had NOT passed. I was not told this when I cancelled it. They did not refund me fully. I was owed approx $1250 in refunds and was only given around $550 based upon their estimate. My original contract was around $1750 They said it was a mistake and I would receive a check in the mail for the final amount. I proceeded to do this in July and August as well. Every time I called I was lied to and was told a check was being mailed to the finance company. Finally in September my issue was finally resolved.

I orignally received 40% of my refund and than received the final amount in September. This is only the amount they told me I would get and I thought it was better than nothing until I filed a complaint. The person I spoke with on the phone said it was better late than never for receiving payment. They would not share and told me they could not find out who cancelled my contract and make him accountable. Hudson Hyundai kept my money and told me I should be grateful I was receiving anything.Desired Settlement: The remaining money for the full amount of my contract. If I do not get the amount, I am glad to just file a complaint against this shady business.

Business

Response:

The customer was given a refund back to the lienholder of $1302.11. This was a prorated refund because the customer requested the cancellation in December of 2012 and the customer bought the car in April of 2012. We do not determine how much is given back to the customer. The Vehicle Service Agreement company prorates the refund based on mileage and date of cancellation.

Consumer

Response:

I am rejecting this response because:

When I spoke with the finance manager in December 2012 he said I would be receiving a full refund since I was under 30,000 miles. The warranty package covers anything over 30,000 miles. I still have not received the name of the person I dealt with and was told Hudson Hyundai is not able to find who cancalled the contract which I find hard to believe. I would like the name of the finance manager so I can file a complaint personally for him. Why is Hudson Hyundai not responsible for the information shared with me by one of their representatives? If I had known I would have not been fully refunded I would have thought about not cancelling the contract. Also I was refunded the $1300 after multiple attempts. Someone clearly did not submit this with the hope I would forget.

Business

Response:

Good Afternoon,

The customer can contact me at [redacted] ext. [redacted]. I would like to discuss resolution with him over the phone. I will be in on Monday after 11.

Review: I have been in the market to buy a certified pre-owned vehicle with good miles for a good price. Using [redacted] I found a listing for a 2014 Huyndai Sonata with about 2700 miles on it. Seemed like a really good deal so I contacted the dealer for an appointment to come in and take a look at the car. On 1/05/15, the next day I received an email back from Luchia S[redacted] confirming my appointment. I called her back to make sure the car is in stock and to let them know that I will be coming Wednesday 1/07/15, she confirmed the car is in stock. On Wednesday as I was on my way to the dealers I received a call from them to confirm that I will be coming, I told them yes and that I am on my way. The place is about half an hour away without traffic but that day it took me about an hour to get there. Once I got there I sat down with the sales man Kene and he took some information from me, after which he told me he is going to get the car so I can have a look at it. It took him a while to return and once he did there was no car. He told me that the car was stolen and he didn't know when because no body told him. After that Kene tried to offer me other more expensive deals. He went to go speak with a manager and returned back with an overpriced deal for a lease of a brand new vehicle. Today is 1/08/15 and the vehicle that I originally contacted them about, that they assured me was stolen is still advertised online on their website with the same deal. This place is either a huge scam that lures people with good deals that they advertise but don't really exist, no ethics whatsoever, or just don't know how to keep track of their inventory. When I was there it reeked of a scam.Desired Settlement: Would like Hudson Hyundai to deliver the deal they advertise, or stop the false advertisements

Review: My wife and I were searching online to purchase a particular make/model vehicle and found one we were interested at this dealership. The vehicle listing included all the features we were interested in having on this particular vehicle make/model. However, we spoke with the salesperson not once but two times, asking them to go and eyeball the vehicle to confirm that the features that were listed online were actually the features on the vehicle. Both times the salesperson confirmed that the features listed online were in fact on the vehicle because they went and looked at the car. Since we were coming from Boston, MA all the way to Jersey City, we wanted to be 100% sure that the vehicle advertised was what they had which is why we spoke with them twice. I took a train to Newark and was picked up at the train station in the actual vehicle they were going to sell us. The mileage was just about what was advertised, give or take a few miles of course, but while I was driving the vehicle back to the dealership I started to realized that it did not have a majority of the features they advertised, such as a sun/moon roof (there was no opening period in the roof), back up camera (nor was there any display) and the list goes on and on. They then tried to sell me other vehicles to which I said "no" as I went down there specifically to purchase a specific vehicle that they advertised. I demanded my money for my roundtrip train fare to which one of the managers said flat out "no". And if I didn't need a ride back to the station I would have taken it much further. I guilted the salesperson who drove me back to the train station (who originally spoke to my wife and confirmed the features on the car) so much so that he purchased my train ticket home. Totally deceptive advertising but I shouldn't have expected anything less. This is why car dealerships have such a crappy reputation; because of sm like this.Desired Settlement: While I would love my $105 back for my train ticket to Jersey City (never see that, nor the entire day I lost), what I want most is to have this complaint showing for eternity to everyone to see who looks up this company through the Revdex.com. There's nothing that will solve this so the complain should never go away.

Review: On May 7, 2014 I purchased a 2008 Chrysler 300. The same day I took the car home the check engine light came on. I took it back that same day. They claimed it was the oxygen sensor. I picked the car back up within a day or two & after a day of driving it the light came on again. I waited almost 3weeks for a loaner vehicle. The car is now in Chryslers possession & has not been worked on yet. This is now going on the a month without the car & ive made one car pymt already. Today I went there to get another vehicle with the same monthly pymt but that deal fell through. I want another vehicle with the same monthly pymt no more than $250 or I want my deposit refunded, my first car pymt reimbersed & my insurance that I paid on the vehicle. I can provide receipts for every out of pocket expense incurred. Not to say who but a rep from that dealer told me that car was deemed not retailable, so why was it sold in the beginning. I have no other form of transportation, I have children & I need to get back & forth to work. This entire ordeal has been a nightmare & I want Hudson Auto Group to own up to there mistake & rectify the problem.Desired Settlement: Another vehicle with the price matched to what I originally paid, or a refund of down pymt, first car pymt & additional auto insurance incurred

Consumer

Response:

I am rejecting this response because:

The dealership agreed to return my down payment, my first car payment & the insurance paid for June & July. As of yet, I have not heard anything yet. They agreed to this On Wednesday. The check was to be cut & issued the next day. I have heard nothing since. In regards to the outstanding car loan, they are reversing the deal, so they say, so that I am not held liable for the bill. Ive called Ally Financial & they haven't rec'd any paperwork from the dealer thus far. Another car pymt is due 7/22/14, that I will be resp0nsible for if the proper steps are not taken to resolve this issue. I am a single mother, I have another car lined up but I need my down pymt from Hudson to close the deal. I am beyond frustrated with [redacted] in accounting, [redacted] the sales mgr & the entire team at Hudson. [redacted] in service has been my only source of help. I thank him for all his efforts.

Business

Response:

After speaking with Ms. [redacted] we have taken the vehicle back and are willing to refund Ms. [redacted] her first car payment, first month insurance payment, and refund her the deposit she put down for the vehicle.

Business

Response:

Hudson Hyundai never agreed to pay Ms. [redacted]'s second insurance payment. Hudson Hyundai and Ms. [redacted] agreed on the total of 1577.00 and she was told we would work on the second insurance payment. Ms.[redacted] agreed on the $1577.00 and the check was cut. The day Ms. [redacted] was scheduled to pick up her check she refused to take it and said she was owed more money. Prior to arriving at the dealership [redacted] was told the amount of the check over the phone and she agreed to the price, then the check was cut. As of now the check is still at the dealership.

Consumer

Response:

I am rejecting this response because: