Hudson Auto Group

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I bought a certified used car from them in July, and there were problems from day one with this companyIt felt like all the salesman, Jack, wanted was to lie to make his commisionThey've delivered on some, but not all(#from the beginning, the least I've wanted was for someone to call me back and to have reassurance that the issues were being addressed) It has been weeks since I've last spoken to anyone, and I have not heard back from their stand in Customer Relationship Manager, Caitlyn(#2) Right now I am waiting for my title, which I was told was mailed out weeks ago(#3) Also, originally I wanted and had asked to have my old plates from my old vehicle transferred to this new registrationThey did not do this for me even though, as with everything else, I was told it would be no problemCaitlyn told me that I could change them on my own and that they would pay for it, but they couldn't do the transfer themselvesSo I am waiting for them to pay for it up front so I am

On 3/7/17,I walked into Hudson Hyundai,I spoke with salesman GeorgeHe showed me a Silver Ford FocusI put down $1,200, with an agreed monthly payment of $351, and insurance of $ The car insurance, with *** *** required me to pay upfront for months, which totaled out to be $Once everything was agreed upon and my loan approved by *** *** *** I signed all the legal documents with the Finance manager, MauriceI left the dealership with my car.My temporary license plate/registration expires on 4/5/17.On 3/23/17, Maurice called me stating that there was an issue with the “bank” and I may need to trade my car inI went to the dealership on 3/24/17,to find out more informationMaurice stated that George told the bank that the car was worth around $12,000, when it was actually worth around $9, 000, they told me to pay $2,more so they wouldn't have to, I presume, or they would take my car*** *** approved my loan application, I signed all the necessa

I purchase a car in July of from Hudson Hyundai, my sales person at the time charged me for new license plates although I advised him I wanted to transfer my current license plates over, after a few weeks of waiting and fussing with these people I got my plates transferred as I originally asked to do, I was advised by both a customer service employee and a manager I spoke to regarding other issues that I would get a refund for the over payment weeks after the transfer was complete it is now OCTOBER and I still have not received my refund, I call, leave messages & I either do not get a call back or no one knows anythingI spoke to the manager of my sales person 1/weeks ago, he advised me by phone that the refund was processed weeks ago by the finance manager and I should be receiving it by check in 7-days which have passed, I called him today and he had the audacity to say that he never told me thatThis is getting a bit ridiculous that I'm going through this

I purchased a used car from this business on December 8, I paid for the car outright--no financing Both the dealer and myself signed the Dealer's Representation of Title and Lien Satisfaction I paid Hudson auto group to file the paperwork to have the car registered and the title transferred to me On December 20, the dealer called me, saying that I have to return the car, as there is a second lien on the title They said they would give me a refund I asked for proof of the lien, and they are refusing to send me proof I do not want to return the car, as I am satisfied with it Since the lien satisfaction was signed, and the car is paid in full, I feel the dealership should not involve myself in their mistake, if this is the case

we purchased a vehicle from this establishment and they in turn took our old leased car (honda) for them to returned and deal with all the charges of taken over a lease before it expired this happened in sep
in october we were advised by our old lease company that the Honda dealer that the car was not returned and charges need to be paid - we contacted this new dealer Hudson and advise the situation they advise they were in the process of returning the car and gave us copy of the a check that supposely was mailed
finally I hear from a collection agency in January that this leased car was never returned and my credit has been ruined due to the additional payment of the car not being returned on time
again spoke with the Hudson dealer general manager JONATHAN L** who as a manager has been nothing but nasty and refuses to give us a letter admitting their mistake for us to clear our credit it is now Jan and the honda deal still has not received their payment

On 5/16/I finance a car and, also trade in a carI paid for documentation fee for license plates talk with I was to uses the temporary that six days 6/14/thanI can not drive the car legally in new YorkI been to there office three or more times talk salesperson *** *** I gave them my title and registration for car .and dollars downI have not received the registration I have my plates

I have confirmed that our Sales Manager *** *** has been in contact regarding the customer's concernsHe has sent the documentation to cancel the additional items he doesn't not wantWe are waiting to hear for him to return the formsWe have not heard back from hom in order to discuss the
other issuesAny further assistance in the matter I would be glad to help.*** ***Customer RelationsHudson Auto Grouo

Hudson Hyunda check your vichicle Before driving off their lot not all but sum of their machanics often take short cuts to get to the next vichicle! There is no way to ck if fluids oil, transmission, liquids have been changed or tire rotations completed

The customer was just here and put in a loaner car for the inconvenienceAs soon as the plates and registration are in the plates will be put on his car for him to pick upHe has been in contact with Sales Manager *** *** since the issue has come up

Customer has been actively communicating with our service writer ***He was offered a loaner car due to engine issues that need to be addressedAny further help the customer can reach me directly at ***

I had been researching new cars online and found a car with this dealership on *** I made an appointment to go see the vehicle at the advertised price of $15, When I got to the dealership they had the exact car waiting for me
I sat down with the sales advisor and we discussed what I was looking for as far as repayment price and trafor my vehicle At no time did the sales advisor say they couldn't match what I was looking for
After the test drive the advisor brought a sales manager into the discussions
They first offered the sticker price which I refused and asked what happened to the price on *** He asked if I had the printout and when I said no he said without that they could not honor it This was despite having selected the exact car advertised
The first repayment option was totally unacceptable to me so we discussed other options until they came to a price that I could work withHowever I had to put down a deposit of $
When the original sale

Around April 30thI had hit a pothole, and had to bring my car in for servicingFirst time coming in, everything went fineWhen I got my car back, I noticed bubbles, in the right from tireWith plans to already bring the car back, due to my wheel insurance, my tire flattens again, on the side wall, on May 10thAt this point, I began to get frustrated, never the less I kept my cool, got both tires fixed and an oil changeNow, May 15th comes around, and I am driving my car in Newark, NJAs I am driving, I see a little pothole that I could not avoidNow I understand avoid them, but sometimes its more dangerous swerving than to just take that hitSeeing the pothole, its no way I would get another sidewall breakBut what happens? The side wall pops againNow I am madI even did a further research, to find out they were over-flatting my tires, at the dealership, with aluminum rims, you're almost asking for my tires to popThe guy "***" assures me he will get me in an outHour g

Please let this serve as a warning about this dealership, the staff is very unprofessional in doing their jobSales reps and managers use tactics to deceive customers (inflating prices/ short changing credit worthiness) and also make promises (free 1st oil change)Basically since purchasing a vehicle from this location there has been no shortage of excuses for their shortcomings and irresponsible handling of transactions (tag is about to expire no license plates yet) Comb through other negative reviews and you will notice a repetitive patern in their bad customer relationsAvoid the headache by avoiding these very shady and rude Hudson Subaru employees

When in on 9/23/@ 5pm till 7pm to see my if I can get approve for a car, the sales rep Jovani took care of me, I look a few cars I didnt qualified for the first one so he show me another car I said lets give it a shotAfter been ther for over 2hrs I had to leave he said ok I will call you and let you knowSo today is 9/28/and I havent received a call from the sales rep Jovani that had all my personal informationSo I decited to call him, I started calling since Saturday 9/24/afternoon and all I got was place on hold for a long time or transfer to an extension that will just ring and once send to a voice mail I left a massage and still no returned callI called sunday 9/25/samethings happen all week I kept calling and again I got out on hold for long time and the receptions also hang up on me, by today they just woldnt pick up the phoneSo I decide to call from my work phone I guess by now they new my phone # and they must have caller ID that they wouldnt pick up, and w

There was a clerical error made on the title to the vehicle that the customer purchased that needed to be correctedIt was not initially noticed until we were registering the vehicle because of how minor it wasWe needed to have that error corrected before registering the vehicleWe are expecting
the correction back Thursday of this weekIt will go to the *** *** agency to be registered and can be overnighted directly to the customer for Saturday deliveryPlease let me know if the home address is the best place to send it I am sorry for the inconvenience

On July 3rd, 2017, I sold my Toyota Corolla to Hudson Auto Group The person I dealt with, Will H*** said that Hudson Auto group would cut a check and overnight it to Toyota Financial Services since there was an outstanding loan on the car Then he would call me and I would be able to pick up the check from the dealership on July 6th
I called on July 6th and left a voicemail message but got not response I then left more voicemails as well as an email since then but still not response I also checked my Toyota Financial Services account and the car loan has not been paid off

The repair that must be done is a campaign being supported as a goodwill gesture by Hyundai, not a recallOur service manager, Jack Nogueira, received approval for the loaner carHe contacted the customer to let him knowWe have a limited amount of loaners and there is a waiting list*** ***
was notified as soon as one is available we can do the repairThere should be a loaner available early next weekIf he would like to come in I would be happy to make the arrangementsHe can reach me via email or telephoneMy information is listed below.Thank you,*** ***Customer RelationsHudson Auto Group*** ***
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Complaint: 1***
I am rejecting this response because:the car was returned and I was refunded over three months latersFor three months I was lied to and given information as to what was going on with the carNow I have no car and I have to go through the process of trying to buy another car all because I was sold a car by this dealership that never should have been sold in the first place

*** ***
I am rejecting this response because:
It was never explained to me or my wife about these chargesThere is no specific amountHyundai kept on sending us letters to terminate the lease early to get another leaseThey're still sending us letters.
We were never informed of this from the salesman *** *** or any other managerHe said it himself in his answerIt should've been explained to usThese are the reasons I'm rejecting they're answerWe should not have to pay this charge
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