Hudson Auto Group

Review: The vehicle was advertised at a lower price than the dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership because I wanted to pay the advertised price I returned to buy the car at the higher price, this is not the reason for complaint. After informing the sales manager that the car has a screw in the tire he took off $12 only for me to discover when I got home another tire had a screw in it as well, this also is not the reason for complaint. The reason I am contacting you is because I took delivery of the car on 10/9/2013 and was provided a 20-day temp plate and was told I will receive a call when my NY State plates arrive. It is now 11/4/2013 and I still do not have my registration or plates. I contacted the dealer every few days to ask if my plates came and they never did. I talked to [redacted] the sales manager on Monday Oct. 28th (after expiration), he said he'll look into it, I never got a call back. I talked to a salesman on Tuesday Oct. 29th who said he'll look into it and never called back. I spoke with [redacted] again on Wednesday Oct. 30th and informed him that police had pulled me over but after explaining my story the officer let me go with a warning. He called me back and gave me 3 options, 1- Drive my car illegally back to NJ from Queens, NY and pick up a loaner car from him, 2- Rent a car at my own expense and he'll try to get me reimbursed, 3- Return the car I purchased and he'll give me back my down-payment. I returned his call and told him he has 2 options, 1- Bring me a loaner car to my home, 2- Arrange for me to pick-up a rental car locally at his expense. He called me back 5 hours later and said he will call me the next day (Thursday Oct. 31st) to have a loaner car brought to me. He never called me about bringing the loaner and I haven't heard from him since. Meanwhile, I'm sitting here with a car that I can no longer legally operate.Desired Settlement: I just want whoever messed up over there to be held responsible and get my NY State plates and registration so I can drive my car.

Business

Response:

Both our Sales Manager and General Manager have been in touch with the customer. The customer has been in a loaner car and his plates have arrived. We are coordinating pick up of loaner car and drop off of plates.

Should you have any further questions, please don't hesitate to contact me.

Review: I Purchased a 2009 Acura TL from the Hudson Auto group in May 2014. The first oil change and service was done by Hudson. The second oil change I recieved I went to Acura Dealer in Springfield NJ. They informed me that the oil pan was stripped. They put two washers on to keep the screw in place and informed me that Hudson Auto group 79would need to repair the oil pan, that it was Human error therefore could not be covered under warranty. I took the car back to Hudson group , they performed another oil change and refused to repair the problem. There service Dept claimed what ever Acura did repaired problem. But it didnt. I went back to Acura 3 months later for oil change and the oil pan would not hold the screw at all. So I called Hudson Auto Group , to tow the car to them. I spoke to sales rep Jaime, And service Manager [redacted] who told me if I pay for the repair and bring back the damaged oil pan. that they would reimburse me for $ 796.00 dollars the cost of the repair. I paid for the repair and brought them back the damaged parts as requested. [redacted] service manager took the parts and told me call him the next day to either come pick up the check or it would be mailed out. Called back was never able to get in contact with him. I was give the customer Relations manager Cathy Pagan , who did the same exact thing as the service manager. Telling me she would speak to the owners then call me back the next day. She never did I left more than three messages and she never returned my call.Desired Settlement: My desired outcome is for them to Honor there word, and pay me for a problem that would of never occured if they had better maintenance mechanics that didnt put suburu filters on Acuras

or strip oil pans. they told me they would reimburse me . butinstead they lie, duck calls, and do not return messages. I just want my 796.00 and I will be satisfied.

Business

Response:

Hudson Auto Group cut [redacted] a check for the amount of $792.13 for his vehicle repairs on April 14, 2014. [redacted] has also signed a release form in regards to the repairs on April 14th, 2014. Thank you.

Review: I came in to look for a car and ended up wanting to purchase a 2013 hyundai sonata after I was told monthly payment would be 289 by their salesman [redacted] N. [redacted] went to the general manger's office and came back with that pricing. I agreed and gave them a down payment of $600. I was told they would get the car ready for me. I stepped out and on return, I had to wait for financing. Financing could not do the original deal. They wanted me to take the car and sign papers for $324 until monday when they could meet with another bank. I refused and asked for a refund. I was told they would do it on Monday. On Monday [redacted] called me at 11am asking me if I wanted another car. I declined and asked for a refund. He said he would put the refund in and it would take 24 hrs. I received no refund and followed up on Tuesday, Wednesday. Each time I was told, accounting processed it. Today, Thursday 8/1/13, I called and asked to speak to the accounting dept after being transferred 3times, I spoke with [redacted]. [redacted] reported that she completed the refund yesterday and I would have to wait 3-4 days. I spoke with the general manager [redacted] and his reply was it was done today and there's nothing I can do. I was told by his worker and general manager [redacted] that it would be done on Monday not Thursday. They never did their job and I still don't have my money. They were able to be paid up front and I have to wait over a week. This is truly unfairDesired Settlement: If they could pay me with cash that would be ideal. They were able to get their money upfront and I have to wait ober a week. It is unfair.

Business

Response:

Good Afternoon.

Our records show a refund to the customer's Visa on 7/31. We also mailed a copy of the refund receipt to the customer.

Should the customer need any further assistance, they can contact me at my number listed below.

Best Regards,

Customer Relationship Manager

Hudson Auto Group

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Monday, February 23rd I purchased a vehicle (2011 [redacted] ) from Hudson Hyundai. The reason I am conta**ing you is because I took delivery of the car on 02/23/2015 and was provided a 20-day temp plate. [redacted] state vehicle inspe**ion has been done 02/24/2015 and faxed over to Hudson Hyundai same day. I was told I will receive a call when my ** state plates arrive. It is now 03/13/2015 and I still do not have my registration or plates. I conta**ed ** DMV this morning 03/13/15 and they said that new plates never been issued and that they never received any paperwork from Hudson Hyundai. Now because of their negligence I got stuck here with a car that I can no longer legally operate and I don’t have any other vehicle to get to work. Dealer did not offer any solution.Desired Settlement: I would like to void the entire deal and return the vehicle since I am unable to use the car.

Business

Response:

Good Afternoon,I do apologize that there was a delay in processing your Motor Vehicle paperwork. It can be difficult when registering vehicles in other states because some have longer processing times and we are only allowed to issue temp tags for twenty days. I do see that we were able to get the plates and registration done for you on March 18th and had them overnighted to you. We also issued you a partial Motor Vehicle refund check in the amount of $97.95. Again, my apologies for the delay. [redacted]Hudson Auto Group

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a new car from them . Salesperson told that it cost 26000 $ with tax and fees. I trust him . By his experience , he knew I am not experienced I, so told me to pay down 46000$ . Even I test drive the car.the problem is they took advantage in my bad English reading, I trusted every thing they said to me, so I signed contract believing that the cart will cost me 26000 $ . When a freind read contract discovered that the car will cost me 46000$ in 6 years, because the fincance charge is 14,85. I was shocked because they hide that from me.when I contacted sale person about my intention of canceling contract. He refused because I signed contract . I told to the manager he suggested to find a cosigner I can't find . After they told me that they contact bank to try Lower interest. But I felt that they tried gain time .

Business

Response:

0The customer reviewed all documents including the contract that had all the pricing information clearly listed with the salesperson [redacted], sales manager [redacted], and then the finance manager [redacted], who processed all the paperwork. The customer's deal was conducted as the law requires and each document was knowingly signed. After the deal was finalized the customer came to us with concerns regarding the interest rate that he received. We tried to assist the customer in obtaining better financing, but weren't able to acquire an approval to execute that change based on his credit. We informed him that he would need a co-signer to help lower the interest rate, but one was not available to him. If there is anything that is unclear I would be happy to set up a meeting between Mr. Attaoui and the finance manager to go over anything.

Consumer

Response:

I am rejecting this response because:no one informed about the real price of that car,I got informed about monthly payment. I didn't discussed or reviewed contract. No wise person will buy a car that costs 23000 with double price

Business

Response:

Customer has since been in to the dealership. He met with the finance manager and was provided documentation that he requested and was completely satisfied when he left. If there are any other issues I would be happy to look into them.

Consumer

Response:

I am rejecting this answer is because salesperson and finance representative didn't use good faith when I was there first time. even the price that I was told is deferent from the one in contract. They should as professionals let me about everything even I didn't ask them. To show their bad faith the amount of downtown payment was 4600$ in contract 6600$.if u r not ready to review contract , I will file a claim with [redacted] arbitration association.

Review: [redacted] 1) I was at the dealership from 11:30AM until after 7:00PM on a religious holiday. I agreed to a $1,500.00 rebate on the $22,710.00 sale price, $1,589.70 in sales tax, a $429.00 Document fee, and a $299.00 DMV fee for a total of $23,527.70 by 1:30PM.

2) The sales rep and I agreed on a sale price of $22,710.00 with a $1,500.00 rebate, a$429.00 Document Fee, and a $299.00 DMV Fee.

3) The listed price was $22,710.00 and the contract listed the price as $24,210.00. This $1,500.00 overcharge caused a $280.07 tax overcharge.

4) I asked the sales rep for ALL of the charges and came to find later that we were charged the following fees which I was not made aware of and did not verbally agree to: $2,000.00 for Vehicle Service Agreement, $375.00 for Grip Tire & Wheel, $126.00 for Paint Sealent - 4+years, $8.95 for tri-VIN Online Registration Fee, and a $6.00 Motor Vehicle Tire Fee.

5) When we finally sat with the Finance manager to sign, we realized that they had borrowed the loan under my fiance, who was my cosigner. They had done this without our permission, but because we had already been there for 8 hours we could not stay any longer due to prior commitments.

6) After signing we were given the key to the car, but not the remote access key which was apparently locked in an office they couldn't get to. We were also promised rubber floor mats which we still have not received. Finally, we inspected the car with the sales rep and asked that we get all of the scratches out and we were told that when we come back for the floor mats they would take care of the scratches then but no photos were taken by the dealer to prove what needed to be done.

7) The last thing I wish to mention is that their financing numbers are way off. On a $24,823.72 car loan I should only be paying $394.35 per month based on a compounding interest amortization schedule. I am being charged over $3.77 per month as the contract currently sits, so I would like to know why this discrepancy existsDesired Settlement: I am requesting the following be done by the dealer.

1) Mail me the remote access key and the rubber floor mats.

2) Furnish [redacted] credit so I can have a closer [redacted] dealership repair the scratches on the car (I am over 40 minutes from [redacted].

3) Two options - (1) revise my loan to $326.10 monthly payment ($20,527.70 was the verbally agreed upon loan amount) or (2) send me a refund check for $5,401.25 which is total amount I was overcharged due to the following:

a) The $1,500.00 unit price change causes a $280.07 tax overcharge.

b) The unit price overcharge, tax overcharge, service agreement, Grip Tire & Wheel fee, Paint Sealent fee, tri-VIN Online Registration fee, and Motor Vehicle Tire fee cause a interest overcharge of $1,105.23.

c) The total amount owed to me is $5,401.25.

Business

Response:

I have confirmed that our Sales Manager [redacted] has been in contact regarding the customer's concerns. He has sent the documentation to cancel the additional items he doesn't not want. We are waiting to hear for him to return the forms. We have not heard back from hom in order to discuss the other issues. Any further assistance in the matter I would be glad to help.[redacted]Customer RelationsHudson Auto Grouo

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have tried several times to get in touch but keep getting put on hold for far too long. Please attempt to establish contact again.

Regards,

Business

Response:

Mr. [redacted], I have tried reaching you as well with no success. As I previously stated If you still feel there are discrepancies I would be happy to pull all the original paperwork that was done the day you purchased the car and set up a meeting with the Finance Manager, [redacted], to go over everything with you. If this is something you feel would help please let me know by responding to this or you can feel free to email me at [redacted] Thank you.

Review: Sales Practices

Back in mid September was in the market for a Genesis Coupe. Made an offer via phone which was accepted. Additionally, I was informed that there was a $1000 rebate credit with any trade in. On Sept. 22, I sent a note to Hudson Hyundai requesting a full break down of the numbers. In the same note I specified the the exact car, the price offer that was accepted, the trade in offer, the exact vehicle that would be traded in including the VIN #, the fact that I would do the financing from my end and that I would only need a NJ temp. plate to get the car back to CT.

On Sept. 23, I was provided a fax representing everything from the above paragraph. I was informed to bring the title and registration of the trade in vehicle and was verbally informed that Hudson Hyundai would acquire the CT registration as ?part of the service?.

On Sept. 25, I drove the trade in vehicle to NJ to pick up the car. There was a lot of excitement and confusion on that day and in the end I drove back to CT in the Genesis Coupe with NJ temp. plates but without the $1000 rebate credit. I feel that I should be entitled to the rebate for this was part of their initial quote. Additionally, owning 2 Hyundai vehicles prior to the purchase of this Genesis Coupe, I should be entitled to the rebate per the Hyundai Value Owner Coupon as detailed on the Hyundai website and in effect at the time of the purchase.

Please see the additional complaint that I have relating to Services associated with this same transaction.

This info is in addition to my Sales Practice complaint. Eighteen days into the 20 day period that the NJ temp. plate was good for, I had called Hudson Hyundai for the status of my CT registration. I was informed that the registration department was behind in their work and the registration was not sent. At that time I requested that all the documents be sent to myself so I could obtained the registration locally on my own. Instead, I was sent another temp. registration (not sure this is legal according to the NJ DMV). On Oct. 19, I was notified by Hudson Hyundai that they are holding my registration in lieu of additional $150. I requested substantiation for the charges which took until Nov. 2 to provide. Some of the charges are inconsistent with the CT DMV in which I do not agree with. Additionally, I do not believe I should be responsible for expedited services. I am still without a registration today Nov. 14. Unfortunately, it has been a one way communication where I call them to express my issues, Hudson Hyundai make verbal comments to take action with no follow up.

This info is in addition to my Sales Practice complaint. Eighteen days into the 20 day period that the NJ temp. plate was good for, I had called Hudson Hyundai for the status of my CT registration. I was informed that the registration department was behind in their work and the registration was not sent. At that time I requested that all the documents be sent to myself so I could obtained the registration locally on my own. Instead, I was sent another temp. registration (not sure this is legal according to the NJ DMV). On Oct. 19, I was notified by Hudson Hyundai that they are holding my registration in lieu of additional $150. I requested substantiation for the charges which took until Nov. 2 to provide. Some of the charges are inconsistent with the CT DMV in which I do not agree with. Additionally, I do not believe I should be responsible for expedited services. I am still without a registration today Nov. 14. Unfortunately, it has been a one way communication where I call them to express my issues, Hudson Hyundai make verbal comments to take action with no follow up.

DesiredSettlementID: Refund

Product_Or_Service: Hyundai Genesis Coupe

Order_Number: Deal [redacted] Purchase_Price: 27250.00Desired Settlement: See Complaint Text

Business

Response:

Good Morning.

We looked at this deal and the detail and the $1000 rebate was applied.

Should you have and additional questions, my contact information is listed below.

Review: Hudson Hyundai advertised a Hyundai limited Tucson 2013 for 17,777 on cars.com,I called and was told to come to the location,I got there 10/29/15 was met by Ulysses who gave me a break down and out the door price that I would pay,which was $21,442 ,owing to the time factor I was told to come back the next day,the next day I went to my bank got a certified check of $10,000 payable to Hudson Hyundai which I paid $10 for. [redacted] a supervisor met me as I entered the dealership on 10/30/15 and offered to start the purchasing process until Ulysses was available.[redacted] insisted that I had to purchase added warranty for the vehicle ,which would increase my price by $995, I declined so he told me that the price of the car was increased by $1000 I did not make a purchase.On 11/4/15 I called the dealership and make a complaint ,[redacted] the supervisor answered the call and ask me to come in the next day stating that the starting price would be the internet starting price. I got there on 11/5/15 met with [redacted] and he basically said that we are starting where we left off which was $1000 more than was advertised. On 11/5/15 the vehicle was still online as previously advertised $17,777 on cars.com

Business

Response:

The customer came in and worked out the deal over the course of several days. She was in the process of purchasing a 2013 Hyundai Tucson. We always recommend purchasing a warranty when purchasing a used car, but it is not required. After agreeing on the price, but before finalizing the deal the customer and salesperson called to obtain insurance. She wanted Massachusetts insurance but the vehicle would be registered in New York. The customer resided in New York and all of her documentation states so. We told her we would not be able to complete her motor vehicle with Massachusetts insurance since New York guidelines state you must have New York Insurance. This is when the deal unraveled. If the customer is interested in working out a deal with the matching insurance we would be happy to help her.

Review: Hudson Auto Group advertises that if you refer a person to them and they actually signed a lease of purchase a car they will honor a referral fee. On or about March 12, 2014 I reffered my brother-in-law and I personally went with himm to lease a car for which I was supposed to received my referral fee within 1 month, I provided my SS# and a copy of my license to the salesman and 9 moths have passed by and I still havent received my referral fee. I contacted their company and I provided all the information they required however, they never mail my check.Desired Settlement: I want Hudson Auto Group to honor their word and mail my check, and to stop making false advertisements and promises. They refused to give you the check at signing, so they could them claimed they are missing information or simply their sales person forgot all about the transaction.

Business

Response:

I do see that the referral check was set up for you in your brother-in-law's deal. The proper documents weren't submitted to our accounting office. I apologize that you haven't received the referral check. If you could please get back to me and confirm your address I can take care of this issue for you. Thank you,[redacted]Hudson Auto GroupCustomer Relations

Review: I bought a used 2012 honda cr-v on june 20th, 2015, as I was about to drive off I noticed that the passenger mirror casing was broken. I pointed it out to the salesperson and he said he would order me a new one or give me $200, I decided for them to order one and send it to me. They promised to order one directly from Honda and NOT AFTERMARKET. A month later after constantly calling everyday for the status, I get an aftermarket mirror. I called and complained and was told they would order me one from HONDA as promised. I still keep on calling everyday and no one gets back to me. This is starting to cause me chest pains as it is becoming very stressful. I am constantly being lied to.Desired Settlement: I want a $200 check for my troubles, and a replacement of the mirror. It should be from Honda.

Business

Response:

Hello,I apologize about your experience and will absolutely get to the bottom of everything! My name is [redacted] and I am the Sales Director here at Hudson Auto Group.If you need anything, please call me directly at [redacted]I will address your concerns with my superior but I need some additional information from you; can you please verify whom the vehicle was registered to and the address as well?Thank you and I look forward to correcting this issue for you.Regards,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This issue is still not resolved. I am currently in contact with the company

Regards,

Business

Response:

Customer was emailed Friday September 11th to confirm that the correct part is in. Also, we would like to send a check to cover the cost of installation at the service center that she chose for convenience. I have not heard back from her, but will assume this is to her satisfaction and proceed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me but I will wait till I actually receive the correct part and check.

Regards,

Review: After completing the deal for a 2006 Ford Mustang in July of 2012. I denied the coverage for the gap insurance which the dealership kept including in the deal despite my refusal because of short time of needing to compete the deal their sales manager [redacted] and finance manager [redacted] said that they would just cancel the gap insurance as soon as the deal was completed. Once the deal was completed the dealership very rarely got back in contact with me until my wife had to call them constantly. Til this day 7/23/2013 my wife has had very infrequent communication with the sales manager [redacted] about not receiving the funds because he does not return calls. Both times he said he took care of it and I would be receiving the funds I have yet to receive the funds and would like help recovering the promised amount for the gap insurance and would even like some type of compensation for a this inconvience being I have been without the funds for over a year now.Desired Settlement: I would like the refund of the gap insurance that I was promised and I believe I should be compensated for not having the funds after a year of no communication and bad promises.

Business

Response:

Good Afternoon.

The customer can contact me directly and I will look into his issue. My direct number is listed below.

Best Regards,

Customer Relationship Manager

Hudson Auto Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Complaint DetailI have recieved no help from my previous Revdex.com complaint # [redacted] The response from the dealership was to contact them via the name stated in the complaint response. That individual has yet to return any messages. I have left a half a dozen messages since receiving that message from them.TranslateDesired SettlementAt this point since its been over a year and still have no resolution. I expect a full refund of the money they have held and interest of the money of what the standard APR is. I also expect a a goodwill payment of what they see fit for the huge inconvenience they have caused me over the year. Otherwise I will seek to file this in a small claims court because it has been way too long.

Desired Settlement: Refund

Regards,

Business

Response:

Good AfternoonI received one voice mail from [redacted] to call her back at [redacted].I tried calling on numerous occasions but my call cannot go through because it gives me a message that her phone will not take calls from a blocked number. My phone number is not blocked. I called on 8/30/2013, 8/29/2013, twice on 8/27/2013, and twice on 8/23/2013.My direct line is [redacted]. I will address any concerns the customer has but if they receive my voicemail, can they please provide another number at which I can contact them at because I am not able to reach them at the [redacted] number. Regards,[redacted]Customer Relationship ManagerHudson Auto Group[redacted]

Review: I purchased a car about 2 weeks ago from this business and was provided with a temporary [redacted] liscense that is only valid for a set amount of time. Now that that time is coming to an end, we have attempted to confirm that this is being processed. They now state they cannot register it in NYS because my driver's liscense is out of state. My partner, who purchased the car with me, has a NYS drivers liscense which we also registered the car under. We were told at time of sale, we would not have a problem regarding this, that dual registration is common.

On the sale bill there is $429 service and paperwork delivery charge. When we asked what this charge was for at time of sale, we were insured our registration would be handled with NYS in time to receive our permanent liscense plate in time before the temporary one expired.

Now there are 3 days remaining on the temp liscense and Hudson Hyundai is claiming to be unable to provide a definitive answer regarding this matter. I have waited on hold for over 10 minutes on 5 separate occasions trying to contact someone there. My partner has also attempted to reach someone, spoke with 5 separate sales agents and everyone is trying to avoid an answer as to why this was not cleared up at time of sale.Desired Settlement: We would like out vehicle to be registered with the state of [redacted] as the company agreed to do on purchase. Or change to the NYS drivers liscense only and send the plates so we don't have a car we cannot use. Thank you.

Business

Response:

Good Afternoon [redacted],I apologize for the inconvenience you experienced when calling in to obtain information regarding the status of your Motor Vehicle paperwork. Your vehicle can be registered in [redacted]. The dual registration cannot be done because New York requires a [redacted] license for both to do so. When our Motor Vehicle Clerk was processing the paperwork and became aware that you have a [redacted] license the sales person, [redacted] informed your partner, [redacted], since the deal is under his name. He asked that your partner send in several more points of ID that [redacted] requires. This was all done yesterday, August 8. You purchased the vehicle on July 25th which means your temporary tag and registration is good until August 14. [redacted] DMV has a processing time of 3-4 business days. If you would like I can have them sent directly to you. Please just confirm your address with me and I will have that done for you. Thank you and again my apologies for the inconvenience.[redacted]Hudson Auto GroupCustomer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:At the time if sale we asked at multiple points along the transaction if this would be a problem and we were abundantly assured it would not slow our receiving plates or any point of the process. Our temporary license states in it that it expires on August 10 so we're have 2 days until that time. The deal is not in my partner's name, it is jointly purchased 50/50 with title and registration in both of our names. If this was going to be a problem, we should have notified at the time if sale rather than rushed into the deal without full disclosure of prices. If sale associates aren't aware of the law they should not over state their knowledge to our inconvenience. We were emailed the requirements to achieve a NYS license which is not helpful at this juncture because it is too late. We could have gotten the ID in advance of the sale to ensure no delays. I visited your dealership with [redacted] 3 days before the sale showed my [redacted] ID to test drive that car, asked about this at that time and was told again not to worry it was not an issue. There were multiple online reviews stating your business has delayed people receiving their registration in the past and we were reassured by multiple associates not to worry. Additionally we called multiple times earlier this week to be told a generic statement that it is in process. Clearly no one had started to process our paperwork until the deadline is 3 days away. This could have been avoided, we did our part. Why did we pay you $429 to process and deliver this paperwork? You denied us the right to have our title at the time if sale to process ourselves. We asked for the title after we handed over the cash in our to process it ourselves. You refused. Now we will be delayed in legally operating a vehicle we purchased over 3 weeks ago. I want others to be aware that you misrepresent your knowledge of the law and process of registration and charge for services you are unable to provide in a timely manner.

Regards,

Business

Response:

Again, I do apologize for the delay in processing your motor vehicle paperwork. Your temporary license plate expired today on August 14, 2015 (20 days after purchase) and I can assure you that we did everything we could have done to ensure that this was expedited. Your registration is due in on Monday and will be sent to you overnight via [redacted]. I understand this is after the scheduled time we were supposed to have it done and again we apologize for the delay. Have a great evening.

Review: I purchased my first car from here, didn't know what I was doing so I trusted the salesman, they showed me a car and insurance and rushed in and out of the finance office. I drove the car home that day, the whole process took less than three hours. I felt rushed and taken advantage of when they called me four days later still looking for payment information. I found out they didn't give me proper coverage on my insurance, sold me gap insurance and the whole situation screams illegal. I called the bank that is financing the car, they stated they weren't financing the car a private bank was and wouldn't give me the name. I called the insurance and they told me they did't communicate with the dealership and couldn't do anything. I called the dealership and they blamed the bank and won't pick up my calls. No one is taking blame for allowing this car to be driven illegal without being financed by a bank or having proper insurance. I was also sold gap insurance while not having proper coverage which is illegal.Desired Settlement: I DO NOT WANT THIS CAR!!! they took complete advantage of me and they need to give me my money back and take the car IMMEDIATELY take response ability for their illegal actions

Business

Response:

The customer states we did not provide him proper insurance coverage. If a customer does not have insurance it is their responsibility to obtain insurance, which he did. Attached you will find a copy of the temporary insurance card from [redacted] for the insurance that the customer obtained the day he purchased the vehicle. The customer purchased Gap Insurance when purchasing the vehicle. A copy of the signed contract is attached. As you can see by the date on the Gap Insurance it is from the same day he obtained the insurance and the same day he purchased the vehicle. He did have proper coverage to purchase the Gap Insurance. The customer’s vehicle was financed through Hyundai Motor Finance. I’m not sure what “illegal” things the customer is referring to but I would happily clarify any concerns.

Review: Purchase a car on November 1st. It is now November 23 and I have yet to receive my registration. The temporary plate is now expired and I cannot drive my vehicle. I made several phone calls and emails and have not received a response. Due to no response I had to rent a car just to get to work.Desired Settlement: I want my registration and reimbursement for the rental car.

Business

Response:

Hello [redacted] I see that your New York plates and registration were done and picked up on November 25. I apologize that your temp was expired for two days. If you could please provide me with a copy of the rental receipt I would be happy to reimburse you.Thank you,[redacted]Hudson Auto GroupCustomer Relations

Review: So my genesis that I bough on January 3rd it was suppose to be pre owned certified (well its not), I paid for extended warranty on it as well and now the car has no warranty. .

On Saturday 8/3/13 I went to get my car serviced and the service writer is telling me that Hyundai Corporate does not allow any service to be done b/c the original owner voided the warranty, b/c he had to many modifications on the car.

So I am in a need of a good lawyer b/c they wont even give me another genesis with the same payments I have now. They tried to buy back my car and put me in a 2013 genesis with a $610 /month and $1800, that is not right I am currently paying $380 /month and would like to stay in that range. This is their mistake the car has a branded title they should've never sold it as a pre owned certified.

What are my options?

Thank you

Nick.Desired Settlement: Would like to get my money back or a new vehicle. Genesis only.

Business

Response:

Currently our General Manager has been in touch with the customer and has offered 3 options: 1)Customer can trade in his car for any new car and we will give same dollar amount that he paid for his car as a trade allowance. 2) Unwind his deal, give complete refund except the out of equity position he had on his trade-in. Customer would have to pay us the amount we paid the bank for his out of equity. 3) We're looking for one of several pre-owned cars the customer said he would be satisfied to buy and use as a trade in. Best Regards,[redacted]Customer Relationship ManagerHudson Auto Group[redacted]

Review: I purchased a vehicle from this dealership in 2014, I traded the vehicle in on 9/5/15. I purchased a warranty plan from this dealer upon trading the car in I went into the dealership to cancel the plan, and receive my refund. Initially the person that process the cancellation never sent my paperwork in. I went back in 4 weeks later and spoke to his manager who said he would have this expedited for me. They sent paperwork over to the cancellation department for the company they work for, and the I followed up the company said the paperwork sent by the dealership was not legible so I had to end up filing my own. I was told by the finance Manager [redacted] to call him today after calling numerous times with no return call back, that he would follow- up. It appears he is still giving me the run around saying checks are cut once a month, and I would have it next week or it could be delayed due to the holiday. Since I have been given the run around from the start why do I have to wait. The Hyundai maintenance Cancellations department expedited my cancellation due to it being delayed, now he is giving me more of a run around. MY refund due to me is 3500 and I just want my check so I can move on and never have to deal with them again. When you call there if there are certain young ladies at the front desk your call will go unanswered. I tried to leave [redacted] a message the girl picked up was laughing in then just hung up on me and calling back numerous times finally getting through she transferred me to a line that was not his, then she didn't answer the phone. I have the numerous times I called the dealership without and answer.Desired Settlement: I just want the refund that is due to me, without being given the run around and having games played.

Business

Response:

The cancellation for the HPP Warranty plan that was purchased by the customer was submitted on October 30th. Once HPP processes the cancellation, which can take anywhere from 6-8 weeks. They send the refund to us. Once we receive the funds we cut a check to the bank that the customer is financing through. It has been about three weeks since the cancellation was submitted. It can be anywhere from 3-5 weeks more before we receive the refund. I would be happy to follow up with the customer when we receive it and send it to the bank. She can contact me at my email address below. [redacted]Hudson Auto Group[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

TThis is not true I was on the phone when the rep from HPP called and told the the statement number and when it was sent to them. They should have had the statement by now I feel like they are upset because I filed a complaint had the dealer sent the paperwork in on 9/8/15 when originally done I wouldn't be going through this.

Regards,

Business

Response:

Customer has since emailed me directly. I told her she could have the refund as soon as Monday. As soon as it is ready for pick up I told her I would let her know. If there are any other issues she can email me again directly.

Review: I purchased a car from Hudson auto group on December 14 2014. My 20 day temporary plate expired on December 31 2014. After several calls and numerous visits to the dealership to find out why my plates and registration wasn't in all I got was the runaround and bogus excuses. After waiting three months and still not having my plates and regristration I contacted a lawyer about the issues and Hudson auto group agreed to take back the car and refund my deposit and reverse the deal with the bank. The car was returned and my refund was issued but the loan with the bank was never reversed or paid off like promised and agreed on. I've called [redacted] Financal several times and they've said that they have not received any information or paperwork regarding, reversing the transaction. Everytime I call the dealership about the issue I'm transferred to managers who never pick or return my messages. I've been lied to treated very unprofessionally by this dealership for the past three months and just want this whole situation resolved so we can both move on.Desired Settlement: I would like Hudson auto group to reverse the transaction with the bank like agreed upon so I can get the loan off my credit report so I try and buy another car.

Business

Response:

After having a loaner car for over a month we were unable to complete the motor vehicle due to a New York issue. When we realized this we unwound the deal and returned the money. There is a processing time for the bank to reflect the payoff. I have attached the payoff information that was sent to the bank, which is under the name [redacted] because the vehicle was purchased under Mr. [redacted] sister's name, [redacted]. Is there anything further you need assistance with please let me know.

Review: I purchased a certified used vehicle from this business on April 8,2015. The salesman gave me two alarm remotes and one key. I requested a second key and was told by the salesman that he would have one made for me. I reached out to him on several occasions and was assured that it would be there by the time my license plates arrived. He never delivered. I went to the car lot and spoke to his manager regarding the situation and was assured that he would personally handle the matter and mail the key to me. He offered to give me a blank key to take to [redacted] to have copied on my own. I refused, as I didn't think it was fair that I spend additional funds on something that should have been included with my purchase. I still have not received it. I called and left a message for the manager and he didn't return my call. There is also an issue regarding an over payment I made for $51.00. I was told that I would receive a check and I haven't received that either.Desired Settlement: I would like to have my key made ASAP and receive my money also. If it was a mistake regarding the $51.00, I would like to have a written explanation and breakdown of that information.

Business

Response:

Good Morning Ms. [redacted]. I am sorry you have not received the second key for your Certified Pre-Owned Elantra. I would be happy to go ahead and order that for you. It would be a few days to receive the key, which we would then have cut for you. If you would like I can give you a call when it is available for pick up. As far as the $51.00 over payment goes can you please clarify what that was for, so I may work on that for you. Thank you and I look forward to hearing back from you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As for the $51, I was told that I overpaid the motor vehicle fees, as the gave me an estimated price for the registration, license plates etc. Thank you.

Review: I went in to look at a used 2010 Honda Accord on July 6th. I ended up signing a contract that states I will pay a down payment of 535, 200 from which I explained I would pay my next paycheck, and 335 my father would pay. The salesperson explained I would get my paperwork once the down payment was paid. When I gave her my downpayment she said it would be at least a week before I got my paper work. Before I even gave them my down payment on the date we agreed, they called me demanding my down payment earlier. I called a manager and he told me to pay it when we had agreed. After the down payment was taken care of, they call me back again and told me that the bank refused to give me the loan with the down payment we had arranged, and in order to get the loan for my car, I have to make an additional 480 down payment to make the original down payment equal 1000. I called the manager and asked what was the point of signing a contract if this was going to happen and I also explained I dont have the money for that much of a downpayment. He said he understood and said he will call me right back and never called me back...It's been two weeks now and I have not heard from anyone. When I call, no one picks up, and when I ask what the problem is they say they dont know. I don't have my plates yet, or my registration and due to other negative reviews and complaints I have found online, I know I am not the only one.Desired Settlement: I want my loan finalized immediately under the contract I signed with them. And I want my plates asap.

Business

Response:

Good Afternoon.

The customer resolved his complaint with our General Sales Manager, [redacted]. Should he need any further assistance, he can contact me at the number listed below.

Best Regards,

Customer RelationshipManager

Hudson Auto Group

Review: I have received recall for my 2006 Hyundai sonata and its related to Passenger Air Bag. I first reported this in Dec 2013 to Hudson Hyundai jersey City. They told me we have to remove Passenger seat and send to California for fix. Right now California center is busy so check later. I keep checking and finally in Dec 2014 they made the case and got it approved from California. Since this repair requires my car to be dropped for at least 5 days I am asking for loaner car and Its also mentioned on recall paper that I would get loaner car but Hudson Hyundai guys are not willing to give me loaner car and hence they are giving me many excuses and keep asking me to check again. Its been one and half years now I am driving my car with risk of air bag.Desired Settlement: Hudson Hyundai need to provide me Loaner car and fix recall in my car without further delay.

Business

Response:

The repair that must be done is a campaign being supported as a goodwill gesture by Hyundai, not a recall. Our service manager, Jack Nogueira, received approval for the loaner car. He contacted the customer to let him know. We have a limited amount of loaners and there is a waiting list. [redacted] was notified as soon as one is available we can do the repair. There should be a loaner available early next week. If he would like to come in I would be happy to make the arrangements. He can reach me via email or telephone. My information is listed below.Thank you,[redacted]Customer RelationsHudson Auto Group[redacted]