Hudson Auto Group

Complaint: [redacted]
I am rejecting this response because: I went there on Friday interest in the Toyota and the sales rep Jovany told me that because of that price they wouldn't approve it he didn't show me the Toyota or send the paperwork to see if I can get approve. he only check for the Audi and the Hyundai. He told me at the spot I wasn't approve for the Audi, I had to go it was 7pm and I had to pick my mother up from wok I told him, he said he will call me and let me know if I was approve for the Hyundai. till today Jovany hasn't call me, as I said I call many times and they didn't answer or they will hang up at me. when I call and ask for an apt with the owner after having me waiting on hold for 5min the secretary pass me to the supply Eman Sales manager. he was the one that told me I wasn't approve for the Hyundai and he told me the owner wouldn't see me or talk to me. and he told me about another car in the price range that I was approve for, I told him I would call back and he gave me his extension # so afterword after looking at the inventory online I call him back it was 4pm he told me he will be there till 5pm he didn't answer so I left a message , that was Wednesday 9/28/16 after noon and today is 9/30/16 and he still hasn't call me back with an answer. at this point I don't want any business with this car dealer. I just want to put out there how they treat there customers. they are all playing games I guess even the owner. if he even knows what's going on in his business. and the commercial on the radio never said on new cars. this place should be close. or if the employees don't want to help or don't like there job they should quit, find something they good at. because they are terrible on taking care of customers that are looking for some help. now they have all my info and I wonder what they will do with it because I put a complain. if they are capable of doing this to me and everyone cover each other.
Regards,
[redacted]

I apologize for the lack of communication. Unfortunately, when processing out of state plates each state has there own processing time. My motor vehicle clerk informed me that Connecticut is experiencing delays right now that has effected getting the plates and registration. While we should have...

received them, due to the delays, the estimated delivery time is December 17th. I can have them overnighted to the customer. I would just need to confirm the address where he would like them sent and whether he would like a signature when delivered. [redacted]Customer Relations

I am rejecting this response because:no one informed about the real price of that car,I got informed about monthly payment. I didn't discussed or reviewed contract. No wise person will buy a car that costs 23000 with double price

Complaint: [redacted]
I am rejecting this response because: This is exactly what they told the second time I went to visit theiron dealership. That was 10 days ago.   I git puked over by a cup last night for diving with expired plates. I will not accept anything less then the actual plates and a reimbursement for my time.  I called do many times and no help from them. I went to busy then reduce because I couldn't anywhere with them on the phone. I doubt have the title so I can't register it myself.   I can't belive that they sold me a car without having the title.  I will not accept any response from them that does not include the plates, title, and compensation for my time.   
Regards,
[redacted]

Besides having the customer come in to resign to have the three additional items removed we will also adjust the selling price by $1000.00. If this is agreeable the customer can contact me directly and I will set up a time for him to come in and sign the paperwork.

Complaint: [redacted]
I am rejecting this response because:
I am rejecting the response from Hudson Auto Group because of a few factors. First off, I was told the title was mailed out 3 weeks ago. I did NOT receive any notices from the post office stating that they had a certified letter or package for me. I even called the local post office to verify that.  As per [redacted] policy, I would have received a notice that the postman tried to leave the letter.  Five days after that, I would have received a SECOND notice that they tried to reach me. In another five days, I would have received a THIRD and final notice about the title and then it would have been returned to the dealership. The packing slip for [redacted] was just printed yesterday after the dealership heard my complaint from the Revdex.com, not before on their own accord. I have made numerous calls to Caitlyn about where the title was, and I had not received an answer.Secondly, I DID request a transfer of my old plates with Jack I[redacted] (salesperson), Amir M[redacted] (sales manager), Joe G[redacted]s (sales mangager), and the finance managaer (whose printed name does not appear on any of the paperwork). I was told by each of them that it would be "no problem." I brought the issue up to Caitlyn after I received new plates (which I clearly stated I did NOT want from the beginning), and she told me that it was too late for the dealership to physically go and transfer my plates, but that if it was something that I still wanted done (which I do), I could go to the MVC myself and they would pay for it. I expect them to keep their word, and pay for registration fee so that I can transfer my plates to the ones I originally wanted and asked for.Thirdly, I was told that the tire would be fixed twice and it has NOT been fixed. First, after my first test drive; where, by the way, a customer should never have been expected to drive the car like that. I was told then that it had "slipped through" on the service safety inspection and that it had not been inspected prior to the test drive. After leaving with the car, I had to refill the tire 2 days later, and every 3 days after that. I was told by Caitlyn that the service department would fix the leak, and was told by the service department that it was "plugged". A plug is a temporary remedy, NOT a fix for the actual problem. I still have to refill the tire every 3 days; therefore the problem wasn't fixed the first or the second time. Now, I am expecting them compensate me for the cost of a new tire since they have not fixed the problem like they promised. I have also asked for a copy of the multi-point inspection from before I bought the car, and also the second time it was done when I brought it in to be fixed. They need to send me these inspection copies from the two separate days for my records.Also, I have NOT received a copy of the Hyundai warranty which supersedes the dealership's.I am extremely disappointed by the lack of customer service with this dealership. It is NOT the customer's fault when the dealership doesn't deliver on promises.  I would not leave my car with them without a loaner car because that was not the agreement; the agreement was for a loaner car to be provided while the car was being serviced. This agreement was made the day I bought the car and the only reason why I had driven it off the lot. It's absurd to have to wait 2 months for a loaner car for the day. It took them TWO full days to for me to get my car back when I was promised it would have been done by 5PM on the day I dropped it off, and I don't know what would have happened I didn't insist they fulfill their agreement.Before contacting the corporate office and Caitlyn, it was very difficult to even get a call back or an email from someone (which they have on file). After having the windshield fixed, it's as if Caitlyn wanted nothing to do with me even though there are still issues that needed to be addressed, and I have still not heard back from her 3 weeks later. Not even to ask if the car repairs were ok. I have left numerous messages and have called countless times over the last 2 months trying to work with them to get the the issues resolved. They need to call their customers back and fulfill their verbal and written agreements.I am expecting the cost of transferring my plates covered by the dealership, compensation up front for a new tire, copies of the inspections from before I bought the car and after from 09/06 or 09/07, as well as a copy of the warranty that my CPO car is covered by.Please let me know that you have received this message.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
it's not yet resolved
Regards,
[redacted]

[[redacted], thank you for your note. I can come in on Monday at about 7.30pm to pick up the check or you can send it to my home address. My name is [redacted], address is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] leased a Subaru Legacy from us. He traded in a Honda lease under [redacted] at the time that still had 3 remaining payments. The first attachment is a check to cover the last three lease payments, which is noted in the description at the top. The salesperson, Anthony C[redacted] that...

worked the deal left shortly after this transaction and did not return the vehicle before leaving. Once it was discovered that the vehicle was not returned we contacted Honda who stated nothing on our part was in collections. They instructed us to make an additional late payment and return the vehicle. We confirmed that there were no other fees that we were responsible for. We arranged a drop off at our local Honda dealership and paid an additional month payment, which can be seen in the second attachment. At the time of the conversation with Honda they informed us they had attempted to reach [redacted] a total of 26 times, 15 times alone in the month of December. She was not on the deal for the new vehicle and they needed to speak with her to confirm information. This aspect we had no control over.

The customer was told the title was mailed out. All titles are sent via certified mail. It must be signed for. The title came back to us after several attempts by [redacted]. We have sent it via [redacted] now. Tracking number is [redacted] Customer never requested a transfer when doing her motor...

vehicle paperwork with the finance manager, which is reflected in the deal. She asked after her plates and registration had been completed if she could do a transfer and was told that we could not do it because her motor vehicle had been completed with new plates. If she still insisted on having her old plates she could have that done at motor vehicle. Customer was told that if there was money left from the estimate for her motor vehicle she would receive a reimbursement check in the mail. That covers more than plates and registration. That estimate also covers the temporary plate and registration as well as titling fees. The amount she will get back is $99.55. Motor vehicle reimbursement checks are cut once a month. It was included in the [redacted] shipment with the title. Customer was provided a loaner car once we had one available. Service has a small fleet of cars that are provided to customers when they will have to leave their car for a few days. With one day repairs we usually do not provide one, but customer would not leave her car for the day for the work to be completed. Service performed a multi-point inspection and plugged the tire as well at no expense to the customer. Also, customer was provided an owner's manual and a second key. As far as copies of warranties the customer received copies at the time of sale, but if she would like we can mail her additional copies.

The customer was told he could continue to drive his vehicle because the temporary plate is not currently expired. When the temporary plate is expired he was told we would take care of any ticket he may receive for the expired temp, which is all he may receive. The vehicle would not be towed. The...

customer was going to come to the dealership yesterday, but instead set up a time for Monday, tomorrow. He was told at that time if we have a loaner available we would provide it. If not we will reimburse him for the expense of a rental car. He requested this in writing at which time Sales Manager [redacted] emailed him. Unfortunately, we have a limited fleet of loaner cars. Pennsylvania motor vehicle processing times are out of our control. The customer was told at the time of purchase that this could be a possibility because we can legally only provide him a twenty day temp tag because he is out of state. Again, if there is a loaner tomorrow we will provide if not I assure you he will be reimbursed for the expensive of a rental. I am sorry for the inconvenience, but we are working to resolve the issue. and do not always have one available.

As I previously stated we DID have the title. There was a slight clerical error that needed to be fixed before the car could be registered. The vehicle is registered. AGAIN, if the customer could please verify if he would like the plates sent we can overnight them. Otherwise they will be at the reception desk for pickup.

I am very sorry that Will has not followed up. The payoff check was cut and sent out yesterday. A copy of the check is attached for your records. The check was overnighted to Toyota directly via [redacted] The tracking number is [redacted]. Again, my apologies that he did not follow up with....

Should the customer need any further assistance I can be reached directly at [redacted]

Hello [redacted] I see that your New York plates and registration were done and picked up on November 25. I apologize that your temp was expired for two days. If you could please provide me with a copy of the rental receipt I would be happy to reimburse you.Thank you,[redacted]Hudson Auto...

GroupCustomer Relations

0The customer reviewed all documents including the contract that had all the pricing information clearly listed with the salesperson [redacted], sales manager [redacted], and then the finance manager [redacted], who processed all the paperwork. The customer's deal was conducted as the law...

requires and each document was knowingly signed. After the deal was finalized the customer came to us with concerns regarding the interest rate that he received. We tried to assist the customer in obtaining better financing, but weren't able to acquire an approval to execute that change based on his credit. We informed him that he would need a co-signer to help lower the interest rate, but one was not available to him. If there is anything that is unclear I would be happy to set up a meeting between Mr. Attaoui and the finance manager to go over anything.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

When the customer originally came in on March 7th he was interested in three different vehicles for his mother. At the time the price the customer was requesting included a Loyalty Discount for repeat customers that he nor his mother qualify for. Despite this fact the General Sales Manager, **...

[redacted], was willing to discount the list price. The customer was not happy with the pricing and left. Email correspondence ensued the next day to try and negotiate. There were several different cars that he requested information on because in this three to four day span some of the vehicles were sold. Both ** and Sales Manager [redacted] provided any information he requested. Again, the manager was willing to work with him, but he was not happy with the interest rate he and his mother qualified for due to her credit history. Our General Manager went so far as to call Hyundai directly and negotiate a better interest rate and got it down to 3.39% at 48 months. The customer insisted he should get 1.9% interest, but it is not possible because of his mother's credit. The customer continued to go back and forth and in that time we discontinued the Loyalty Discount and adjusted our posting accordingly. He was told this in writing on the March 10th. The dealer proposal he was given on the 7th he never accepted and is no longer available. We have been willing to work with him, but the terms were not agreeable to him.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I purchased a new veichle back in August 12, 2015. I completed the sales and drove off the same day. I was told that I will receive a welcome packet in about 2 weeks. I never received. I called [redacted] for 3 days they never heard of me, my vin number wouldn't come up or anything. September rolls around my temporary license was expiring and still nothing and it is now 30 days. I have now called [redacted] numerous times and also left a message with the Financial Manager [redacted] 3 times. He never called me back. Problem number one arises, I now have two car notes due the same time, they were suppose to send a payoff check to pay off my trade....never done, now my new car note is also due same time. I still haven't received any updated information. I asked the dealership what am I suppose to do with my payment that is due, they say pay them, they must be crazy if they can not even submit paperwork! I also kept getting honned about doing a survey ; we purchased from them before no problem; this time horrible. Mind you I have to keep traveling back and forth with a newborn baby!Desired Settlement: I am looking for some type of phone call from the Financial Manager letting me know what is going on. Will my car note be lowered now that I have to go through this ? How about a reimbursement for the trade in car note and gas reimbursement for the times I had to keep coming ?

Business

Response:

I do apologize for the delay in processing the deal. [redacted] the Finance Manager has been in contact with the customer today. They have a meeting set up for first thing tomorrow morning, September 19th at 9am. The customer just needs to resign three documents to finalize everything and we will make sure to fill her gas tank for the inconvenience of having to return to the dealership. Again, my apologies for the delay. If you should have any further concerns I can be reached via email below. Thank you![redacted]Customer Relations[redacted]

Review: This company is harassing me via mail. I have called many times asking to please STOP SENDING MARKING MATERIALS TO MY ADDRESS.

But they refuse to stop.Desired Settlement: Stop contacting me.

Business

Response:

WhenMr. [redacted] called in he did not give his physical address in order for us toforward the information to our advertising team to remove him. We sent email to

our advertising company to try and remove [redacted] on May 26th with just a phone number andthey specified that we needed an address. We could not contact Mr. [redacted] asking him for his address because he directed us not to do so or he would pursuelegal action. As far as email removal there is an opt out option at the end of every email that Mr. [redacted] can click on. We cannot personally remove him. Now that we have Mr. [redacted]'s address we will forward the information and remove him. Thank you.