Hudson Auto Group

I bought a Subaru Forrester on Dec2nd, at Hudson Auto Group (Subaru division) auto dealership and since then despite several phone calls and e-mails they haven't completed the financing for my vehicle I have temporary registration and license plates that expire on Sunday, Dec31st and if I don't get financing by this Saturday (the last business day of the year) I will be forced to return the vehicle to the dealershio and the sale will not go through
Currently I have paid a $3,down payment and the current financing agreement obliges me to a 7.05% APR 72-month loan between myself and the lender for the dealership (TD Auto Finance LLC) for the amount of $42, This includes $7,in additional purchase options that are part of the finance contract I can provide any and all documentation in support of this complaint to your office as scanned data in PDF format
The parties I have been dealing with at the dealership are the finance officer (Marc C***

To whom it may concern, Dear Sir / Madam ; I purchased a Subaru Impreza from Hudson Auto group Subaru’ Jersey City on September 1, 2018...before leaving the dealership we agreed and I signed a contract at 1.9% annual interest rate for The Vehicle...after taxes and fees the total came amount was/is $25,Today on 9/26/at approximately 3:P.MI received a text message via to my mobile phone which stated :Hey Oscar,
The Impreza contracts were updated so we’ll have to sign another one for that carWell it’s for every Subaru reallyEverything will stay the same it just they updated the terms & agreements & we need these updated ones to get signed so we can get you those new plates asap don’t worry you’ll be in & out in like minuetsIf you can come by either today, Friday, or early Saturday morning it’ll be greatJust give me a heads up & I’ll tell my finance manager thanks
- Marc ....those are the exact words of the sales person At Suba

After having a loaner car for over a month we were unable to complete the motor vehicle due to a New York issueWhen we realized this we unwound the deal and returned the moneyThere is a processing time for the bank to reflect the payoffI have attached the payoff information that was sent to
the bank, which is under the name *** because the vehicle was purchased under Mr*** sister's name, *** ***Is there anything further you need assistance with please let me know

I do apologize for the inconvenience that you experienced with usAs I have stated in a previous complaint response we did give you a loaner carWe did not have one immediately available at the time because we have a limited fleet, but as soon as one was available it was providedAlso, as
previously stated, the car was returned and the money was refunded

Customer came in July 17th and purchased a used Hyundai TucsonCustomer was approved for financing with Ally and was returning the next day with money towards the motor vehicle fees and with paystubsCustomer was aware that she needed pay stubs as proof of income for AllyCustomer did not
provide paystubs that showed the income that she listed on the applicationBecause the paystubs provided to Ally were significantly less than what she reported as her income Ally pulled the approval and denied the loanCustomer is unresponsive to phone calls After leaving several voicemails she called and spoke with the General Sales Manager who informed her she needed to provide us ACCURATE paystubs with the income she provided or she would need to return the vehicleShe proceeded to fax over the same inaccurate paystubsTo date customer is more than aware that she could not prove the income she claimed she made on the application and needs to return the vehicle

Hi,
Would like to file a complaint regarding a dealership in Jersey City
I bought the car on 09/30/and to this day I'm unable to get my permanent plates from the dealership which I paid DMV fees
They gave me two temp plates but now I'm unable to drive my car due to an expired temp plates2nd temp tag expired on 11/28/
From 11/29/to present, the car is not legally registered in NJUnable to drive the vehicle for this matter
I purchased the car in order for me to use to drive to workWith me not able to use the car while paying monthly payments and not able to drive, this is not fair to me
Any help or assistance with this matter is greatly appreciated

Good Morning Ms***I am sorry you have not received the second key for your Certified Pre-Owned ElantraI would be happy to go ahead and order that for youIt would be a few days to receive the key, which we would then have cut for youIf you would like I can give you a call when it is
available for pick upAs far as the $over payment goes can you please clarify what that was for, so I may work on that for youThank you and I look forward to hearing back from you

Customer has been to the dealership and his attorney has contacted us as wellWe will be resolving this matter through him

My Subaru WRX was placed me and my friends life in danger times , thought at first it was a glitches in the car computer system but when it was happen times I then realized that their is something wrong in my car
First Incident Tires Explode - the computer system give me indication low tires pressure, so I added air into the tires after a 2-miles drive the indicator came up again then I add air again it was four times the indicator appeared on my dust board for the last time I add air after a less than miles of driving the air exploded in the highway so I have to use my spare tires., I brought the tires to the dealer because I know the tires should be under warranty since my car under a year oldto my surprised the Subaru insist that I run something and charge me over $dollars for the tires that should be still under manufacturer warranty
Degree Spinning under the light Snow - Subaru published how their car can be reliable under extreme weather condition an

Hello,I apologize about your experience and will absolutely get to the bottom of everything! My name is [redacted] and I am the Sales Director here at Hudson Auto Group.If you need anything, please call me directly at [redacted] [redacted]I will...

address your concerns with my superior but I need some additional information from you; can you please verify whom the vehicle was registered to and the address as well?Thank you and I look forward to correcting this issue for you.Regards,[redacted]

Mr. [redacted], I have tried reaching you as well with no success. As I previously stated If you still feel there are discrepancies I would be happy to pull all the original paperwork that was done the day you purchased the car and set up a meeting with the Finance Manager, [redacted], to go over everything with you. If this is something you feel would help please let me know by responding to this or you can feel free to email me at [redacted] Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I apologize for not responding to a recent complaint I filed on Revdex.com.  I was satisfied with Hyundai's response, and would be very happy if you published publicly on your web-site. Thank You.

I spoke with the salesperson and confirmed that he did not respond in an acceptable amount of time, which I do apologize for. I did set up a meeting for Amanda and the sales manager, [redacted] on April 6. I did confirm that the meeting went well. The bumper was fixed and Amanda is now...

satisfied. If there are any other issues I am happy to assist. Thank you,[redacted]Customer RelationsHudson Auto Group

We received the cancellation statement the week of the 16th. Cancellation processing time is 6-8 weeks. The funds were distributed and refund check was cut back to Capital One to go towards the remaining balance of the check. The check was cut and sent December 8th. The copy of the check is...

attached.

My name is Caitlyn and I am the Customer Relations Manager for Hudson Auto Group. I am sorry the customer was not satisfied by his recent purchase. Management has reached out to the customer to the customer to go over options and resolve his issues. Any further questions or concerns I can be reached...

directly at [redacted]. Thank you!

Customer claims he was not called or followed up with regarding his deal. We have a system that records all outbound calls as well as emails to our customers. I have extensive notes showing numerous outbound calls and emails that were sent to the customer between December 6th through to December...

30th listed below. Also, the salesperson gave the customer his personal cell phone number in addition to the contact below, so he could reach him at anytime. He was informed the bank was requesting bank statements. The deal could not be finalized without them. Once we received proper documentation from the customer it was sent to the bank, deal was finalized, and on the 29th, his plates were done. He was notified when they were ready for pick up, which was within the 30 day temporary registration period that was issued. Customer picked up his plates on Saturday December 30th. 12/30/2017 9:48:03 AM; Mo L[redacted]PICKED UP DA PLATE'S THIS MORNING   12/29/2017 5:42:00 PM; AN OUTBOUND CALL WAS MADE BY [redacted] ON 2017-12-29 CALL DURATION: 0hrs. 0mins. 37secs.STATUS OF CALL: COMPLETED    12/27/2017 2:10:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-27 CALL DURATION: 0hrs. 3mins. 30secs. STATUS OF CALL: COMPLETED   12/23/2017 7:08:39 AM; Email Sent  View To: ([redacted]) Subject: Sent From Campaign - Sold Customer-Hyundai-Service Camp. (Welcome to Hudson Hyundai Service)      12/22/2017 12:52:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-22 CALL DURATION: 0hrs. 0mins. 33secs. STATUS OF CALL: COMPLETED   12/21/2017 9:33:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-21 CALL DURATION: 0hrs. 2mins. 28secs. STATUS OF CALL: COMPLETED   12/20/2017 11:54:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-20 CALL DURATION: 0hrs. 0mins. 36secs. STATUS OF CALL: COMPLETED   12/20/2017 11:45:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-20 CALL DURATION: 0hrs. 0mins. 38secs. STATUS OF CALL: COMPLETED   12/18/2017 4:10:00 PM; AN OUTBOUND CALL WAS MADE BY Ron B[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 1mins. 23secs. STATUS OF CALL: COMPLETED   12/18/2017 2:27:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 0mins. 1secs. STATUS OF CALL: COMPLETED   12/18/2017 2:26:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 0mins. 5secs. STATUS OF CALL: COMPLETED   12/18/2017 2:08:00 PM; AN OUTBOUND CALL WAS MADE BY UNKNOWN ON 2017-12-18 CALL DURATION: 0hrs. 0mins. 4secs. STATUS OF CALL: COMPLETED   12/18/2017 2:06:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 0mins. 28secs. STATUS OF CALL: COMPLETED   12/18/2017 11:02:33 AM; Mo L[redacted]Email Sent  New | Reply | Forward | View To: [redacted] Subject: Hudson Hyundai   12/18/2017 10:36:45 AM; Mo L[redacted]L M   12/18/2017 10:34:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 0mins. 11secs. STATUS OF CALL: COMPLETED   12/18/2017 10:34:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-18 CALL DURATION: 0hrs. 1mins. 16secs. STATUS OF CALL: COMPLETED   12/16/2017 11:07:45 AM; Customer Opened Email: Subject of Holiday Kick-Off Weekend Sale at Hudson Hyundai Sent From [redacted] By H12jeremys   12/15/2017 2:56:41 PM; Jeremy S[redacted]Email Sent  View To: (Jeremy S[redacted]) Subject: Sent From [redacted] :Holiday Kick-Off Weekend Sale at Hudson Hyundai   12/12/2017 7:08:33 AM; Email Sent  View To: [redacted] Subject: Sent From Campaign - Sold Customer (New) (Hyundai) (How is everything...)   12/9/2017 10:57:23 AM; Customer Opened Email: Subject of Hyundai Buyback Event this Weekend at Hudson Hyundai Sent From [redacted] By H12jeremys   12/9/2017 9:54:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-09 CALL DURATION: 0hrs. 13mins. 37secs. STATUS OF CALL: COMPLETED   12/9/2017 8:49:15 AM; Mo L[redacted]L M   12/9/2017 8:47:00 AM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-09 CALL DURATION: 0hrs. 0mins. 43secs. STATUS OF CALL: COMPLETED   12/8/2017 4:45:25 PM; Jeremy S[redacted]Email Sent  View To: (Jeremy S[redacted]) Subject: Sent From [redacted] :Hyundai Buyback Event this Weekend at Hudson Hyundai   12/8/2017 4:32:40 PM; Mo L[redacted]E-MAIL SENT TO GIVE ME OR JOEY G. A CALL BK   12/8/2017 4:31:59 PM; Mo L[redacted]Email Sent  New | Reply | Forward | View To: [redacted] Subject: Hudson Hyundai   12/8/2017 2:11:36 PM; Mo L[redacted]L M... NEED 3 MNTH BANK STATEMENTS 4 POI   12/8/2017 2:07:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-08 CALL DURATION: 0hrs. 0mins. 34secs. STATUS OF CALL: COMPLETED   12/7/2017 8:04:15 PM; Mo L[redacted]STEFAN ORDERED IT , HE SHOULD HAVE IT NXT WEEK SOMETIME... SD CARD 4 NAVI   12/7/2017 5:28:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-07 CALL DURATION: 0hrs. 0mins. 19secs. STATUS OF CALL: COMPLETED   12/6/2017 2:56:49 PM; Mo L[redacted]SD CARD ORDERED   12/6/2017 2:56:38 PM; Mo L[redacted]L M   12/6/2017 2:54:13 PM; Mo L[redacted]SOLD ... MO L.   12/6/2017 2:54:00 PM; AN OUTBOUND CALL WAS MADE BY Mo L[redacted] ON 2017-12-06 CALL DURATION: 0hrs. 0mins. 45secs. STATUS OF CALL: COMPLETED   12/3/2017 7:08:18 AM; Email Sent  View To: [redacted] Subject: Sent From Campaign - Sold Customer (New) (Hyundai) (Here to serve you...)

There is no issue. Customer is satisfied.

The customer was charged a motor vehicle estimate of $198. The customer requested a transfer, which was completed for him. The motor vehicle fee covers more than just the registration, which the customer received, such as temp tag, titling fees, etc. The total amount that was required to complete...

his motor vehicle transaction was $114.50. The customer will be receiving $83.50. Our motor vehicle clerk is slightly backed up, which is why the check hasn't gone out yet. For the inconvenience I can have the check cut today and overnighted to the customer.

Complaint: [redacted]
I am rejecting this response because:
TThis is not true I was on the phone when the rep from HPP called and told the the statement number and when it was sent to them. They should have had the statement by now I feel like they are upset because I filed a complaint  had the dealer sent the paperwork in on 9/8/15 when originally done I wouldn't be going through this.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
the loyalty program was not mentioned in the ads I brought in.  The business' answer was completely false.   It is true the interest rate was too high but that has nothing to do with the complaint.  The complaint is to protect consumers because they are fraudulently putting bad advertisements online.  With the sole purpose so their ads come up in certain price searches.  They have since changed the wording in their ads and now moved the small disclaimer to their website, but still posting low prices on cars.com.   Very deceiving and unprofessional.
Regards,
[redacted]