Hudson Auto Group

I am rejecting this answer is because salesperson and finance representative didn't use good faith when I was there first time. even the price that I was told is deferent from the one in contract. They should as professionals let me about everything even I didn't ask them. To show their bad faith the amount of downtown payment was 4600$ in contract 6600$.if u r not ready to review contract , I will file a claim with [redacted] arbitration association.

Good Afternoon,I do apologize that there was a delay in processing your Motor Vehicle paperwork. It can be difficult when registering vehicles in other states because some have longer processing times and we are only allowed to issue temp tags for twenty days. I do see that we were able to get the...

plates and registration done for you on March 18th and had them overnighted to you. We also issued you a partial Motor Vehicle refund check in the amount of $97.95. Again, my apologies for the delay. [redacted]Hudson Auto Group

Complaint: [redacted]
I am rejecting this response because:
I am rejecting the response because:I took the car to [redacted] mechanics to have them look for the tire leak.  Within 15 minutes, the tech showed me where the leak was coming from on the passenger rear tire; it was clearly coming from the valve stem. They replaced the TPMS seal, and the tire hasn't leaked since. I was also informed that there was NO EVIDENCE of a plug in that tire. Therefore, the service department from Hudson Hyundai FALSIFIED the report to state that they plugged the tire, when in fact they DID NOT. If they really did check for a leak, they would have found it right away.  I have included a copy of the invoice and documentation that there was no plug in the tire.  They owe me at least the cost of the repair, $23.52. Also, I have asked for a copy of the 150-POINT INSPECTION report on this car, not the repair orders. I am not convinced that the car actually ever went through the inspection, and I was told by Caitlyn that copies of the inspection would be provided to me.I am still waiting for a copy of the HYUNDAI CPO warranty, NOT the dealership's limited warranty. Since this car is supposedly Hyundai CPO, the Hyundai warranty should take effect; I was never provided a copy of the manufacturer's warranty. Lastly, just to show that they had promised the car to me the day that I left it off for service, I have included a copy of the service workorder they gave me when I dropped off the car. It clearly states that it was promised 17:00 06SEP16, with a handwritten note of 5PM on the bottom.  They CHANGED THE DATE PROMISED on their copy of the internal workorder.The fact that they can and would FALSIFY REPAIR ORDERS is very troubling and ILLEGAL.I still expect them to pay for the repair of the tire, a copy of the 150-point inspection report, and a copy of the manufacturer's warranty.
Regards,
[redacted]

Customer has since been in to the dealership. He met with the finance manager and was provided documentation that he requested and was completely satisfied when he left. If there are any other issues I would be happy to look into them.

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Revdex.com:
After you contacted this business, they immediately got my car registered,...

and told me to pick up the registration.  They told me I should have the title in a few weeks.  I would like to keep this case open until I receive my title, so I am completely sure there is no lien on the car, since we had both signed Title and Lien Satisfaction paperwork.As long as I receive my title, as scheduled, I am satisfied.  
Regards,
[redacted]

Good Afternoon [redacted],I apologize for the inconvenience you experienced when calling in to obtain information regarding the status of your Motor Vehicle paperwork. Your vehicle can be registered in [redacted]. The dual registration cannot be done because New York requires a [redacted] license for both to...

do so. When our Motor Vehicle Clerk was processing the paperwork and became aware that you have a [redacted] license the sales person, [redacted] informed your partner, [redacted], since the deal is under his name. He asked that your partner send in several more points of ID that [redacted] requires. This was all done yesterday, August 8. You purchased the vehicle on July 25th which means your temporary tag and registration is good until August 14. [redacted] DMV has a processing time of 3-4 business days. If you would like I can have them sent directly to you. Please just confirm your address with me and I will have that done for you. Thank you and again my apologies for the inconvenience.[redacted]Hudson Auto GroupCustomer Relations

Good Morning [redacted], My name is [redacted] and I am the Customer Relations Manager for Hudson Auto Group. I am sorry for the lack of follow up regarding your last lease payment. This is by no means the way we normally do business. We pride ourselves on customer satisfaction, but unfortunately we...

fell short this time. I will make sure there is a reimbursement check cut for you in the amount of $289.12. Please let me know when you are available to come down, so I can have the check ready for you and for the inconvenience we will fill your gas tank for you. You can reach me directly at [redacted]. Again, my apologies and I look forward to hearing from you.-[redacted]

I do see that the referral check was set up for you in your brother-in-law's deal. The proper documents weren't submitted to our accounting office. I apologize that you haven't received the referral check. If you could please get back to me and confirm your address I can take care of this issue for...

you. Thank you,[redacted]Hudson Auto GroupCustomer Relations

I do apologize for the delay in processing the deal. [redacted] the Finance Manager has been in contact with the customer today. They have a meeting set up for first thing tomorrow morning, September 19th at 9am. The customer just needs to resign three documents to finalize everything and we will make...

sure to fill her gas tank for the inconvenience of having to return to the dealership. Again, my apologies for the delay. If you should have any further concerns I can be reached via email below. Thank you![redacted]Customer Relations[redacted]

Customer has since emailed me directly. I told her she could have the refund as soon as Monday. As soon as it is ready for pick up I told her I would let her know. If there are any other issues she can email me again directly.

The customer, [redacted], leased an Elantra March 18th of 2013. When going to return this lease early at Honda the sales person that she dealt with at Honda should have made her aware of the potential for fees that she would be responsible for if they weren't working it into her deal for the...

Civic. In any event, the customer signed a Lease Agreement, which states the potential for "a substantial charge if you end the lease early." This was reviewed at the time of purchase. The customer also received a copy of the agreement. I have also attached a copy of the agreement, which has the customer's signature. I am sorry for any confusion and also just to clarify it is not Hudson Hyundai that is holding her responsible for any fees as stated, but Hyundai Lease Titling Trust.

On November 28th when the customer purchased the vehicle a temporary plate and registration were given. Not a title. The car is being registered in New York, so legally we are only allowed to provide a twenty day temporary plate and registration. The title was in the process of being transferred so...

we could register the car to the customer. It was delayed at first because of the holiday. As it turned out it was not just delayed because of the holiday, but because somehow the title was lost in transit. We had to file for a duplicate title which we should receive this week. Once we have it we will FedEx the title to be transferred so the car can be registered. The sales manager offered to have the customer store the vehicle on our lot, but they refused and preferred it kept in storage. He explained we would only cover up to a certain amount for reimbursement. After that the customer removed it from storage and informed the sales manager the vehicle was being kept at a friend's home. The customer is still more than welcome to keep the car on our lot until this issue can be resolved.

We have been in contact with the customer. We did not have the coupon code that is required to verify the gift card to issue it. Customer will be emailing the sales manager the necessary information to process.

Due to the customer's credit and money still owed for this vehicle it is not possible to trade him out of this vehicle at this time. The General Sales Manager attempted to work the deal, but it was not possible. The customer was advised by our service department that the vehicle repairs would be completed today and the vehicle could be picked up. There is no charge for any of the work that has been completed and the vehicle is completely functional.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dealer provided the requested NJ license plates and registration and I was notified by phone on 12/29/17 @ 5pm that they were ready for pickup.Items were picked up by me on Saturday morning 12/30/17 and I am satisfied the dealer followed through in a prompt, professional and satisfactory manner.
Regards,
[redacted]

First I would like to say that I am very sorry to hear that you have been having issues with your vehicle. Regarding the one issue with the tires, unfortunately tires are not covered by the warranty. The only time they are is if you purchased the separate coverage for tire and wheel. Also, I see by...

our records the last time your vehicle was here was in January. I am not sure what service department you brought your vehicle to after your last issue. I would strongly advise that you contact Subaru of America to address your concerns. You are stating the car is defective and you would like it replaced. Subaru of America would need to make that determination and assist. There customer support phone number is [redacted]

The customer came in and worked out the deal over the course of several days. She was in the process of purchasing a 2013 Hyundai Tucson. We always recommend purchasing a warranty when purchasing a used car, but it is not required. After agreeing on the price, but before finalizing the deal the...

customer and salesperson called to obtain insurance. She wanted Massachusetts insurance but the vehicle would be registered in New York. The customer resided in New York and all of her documentation states so. We told her we would not be able to complete her motor vehicle with Massachusetts insurance since New York guidelines state you must have New York Insurance. This is when the deal unraveled. If the customer is interested in working out a deal with the matching insurance we would be happy to help her.

I am sorry the customer received additional items that he did not want added on to his loan. We can have the Paint and Fabric Protection, Gap Insurance, and Tire and Wheel Protection removed from his contract. The customer would just need to come in to resign paperwork. The APR will not change. I...

would be happy to set that up for him. The customer can reach me at [redacted]

Complaint: [redacted]
I am rejecting this response because:I have tried several times to get in touch but keep getting put on hold for far too long.  Please attempt to establish contact again.
Regards,
[redacted]

When registering a vehicle out of state we legally are only allowed to issue one 20 day temporary plate and registration. Each state has it's own processing time, which is out of our control. I do know the customer's plates and registration have been completed and are being shipped directly to him...

from the agency that processed the paperwork. He should be receiving them tomorrow afternoon,Saturday, via FedEx. The tracking number is [redacted]. I am sorry for any inconvenience that was caused.