Hy Cite Enterprises

On December 15, 2012 I emailed Hy Cite Financial to inform them of my personal hardship and inability to pay the full minimum payments due. On January 23, 2013, I emailed Hy Cite Financial once again to inform them that I still had not received any correspondence regarding my hardship other than the billing statement that was accompanied by a minimum payment that was automatically withdrawn each month from my banking account. Eventually I received a call from a T.T. “Hy Cite Senior Collection Specialist” who began calling husband and myself daily on our cell and work phones. I spoke with T.T and reminded her once more about the hardship email that I sent in December and she replied that there was nothing Hy Cite could do for us, and that they were "prepping our file for lawsuit and garnishment at 25% of our wages" after only two missed payments. I informed Theresa that I was unable to accommodate a minimum payment of that size and she began to verify my place of employment. The call did not end with a workable solution and I had no choice but to cancel my membership with my local bank as to prevent any further automatic withdrawals from occurring. I also informed my husband of the circumstance as he had not spoken with T.T. as of yet. The next day I received a call from L.C. (Hy Cite Senior Collection Specialist) at my place of employment who began to advise of the same litigation process that would began soon without the receipt of a full minimum payment due. Once again, the call ended with no resolution. I spoke with my husband later that evening and asked what we could do as the payments we made to them were being completely overshadowed by the interest, finance charges, and late fees for non-receipt of the FULL minimum payment. We concluded that the best resolution would be to make 50.00 payments bi-weekly until the file goes to court as they both insisted, where we could present our hardship to the judge for resolution. I informed Theresa of this arrangement and she began to advise me what the judge would say, that he or she would demand the balance in full at that point. As a result, my husband typed out a cease and desist / debt intention letter and mailed it to Hy Cite Corporation on September 10, 2013. He specifically outlined the prior violations of Section 805 A-1 of the FDCPA (Communication in connection with debt collection [15 USC 1692c] (as their morning calls were being made prior to 8:00 am) and advised our intent to pay 50.00 bi-weekly until the court date they advised of came about. This is a list of all the calls that we have received from Hy Cite before and after sending the cease and desist letter per instructed by FDCPA guidelines. Myself: September 26 at 7:46am and September 27 at 7:26am both from **SSN**. Unfortunately, these were the only two saved records in my phone. These are the saved records for my husband: August 10 at 7:39am from 608-663-6132, August 26 at 7:48am, September 3 at 8:42am, September 20 at 7:53am, and September 27 at 7:30am. All of these calls were generated from the same number of **SSN**. In the cease and desist letter we also expressed concern over being advised that we would be sued and experience wage garnishment at 25%. The concern is that if legal action was advised under false pretenses then they are in direct violation of FDCPA section 807 B-4 False or misleading representations [15 USC 1692e] We want a judge to hear our story as promised! Nevertheless, all we continue to receive are illegal calls and threats of litigation.

Review: While contacting Hy Cite regarding the return of my cookware they advised me that nothing could be done. Even though I am extremely disatisfied with the lies from the Sales Rep that we dealt with and the lies about the promotional additions, I've noticed that their is note date listed on the back of my contract to return the cookware. Even though I knew that they needed to be returned within three days, there is no date listed there. I would like a refund.Desired Settlement: I would like a refund because of the legality of the missing date the sales rep forgot to put as an undersite.

Business

Response:

In review of the complaint received by Mr. [redacted], if they received a sales order that has no date filled in on the notice of cancellation, please have Mr. [redacted] forward the front and back copy of the sales order for us to review it to see if the order is eligible for cancellation. Please have it faxed to ###-###-#### attention [redacted] and please ensure to include reference number [redacted] so that it can be properly directed.

This company harasses customers. They do not honor their warranty. They make promises and do not follow through. I was told they would have UPS pick up a pot to be replaced. The box sat on my front porch for two weeks. It was never picked up. They have called my work and friends after speaking with me for being a week late on my payment. If you want this type of cookware definitely go with the other company.

Review: on 9/8/2010, I purchased a shower water filter and a kitchen water filter , about 3 months later I called the sales man, [redacted], and told him the bathroom filter is not working propertly, he came in and said is not,, I will take it to the company and bring u another on,, I am still working for it he never again answered my calls and I desided to call hy cite ,, I spoke with customer service, I explained to har what had happened, with details she responded, we cannot help. u because u were suppost call the company not the sales man, I sad but he works for u guys , she said he is no longer here,, we didn't know nothing about this,, ok,, now , my kitchen filetr is not working so I called hy cite again, and they gave me a number of a sales person but this nuber is not working,,,, and I do dnot want to pur chSE nothing else all I want is for the comp, to replace my water filetr, but they play to many games,, the want me to talk to a sales man, so I shop again.. they tell evry one that we r getting a life time warrantee but they don't help u, after we pay all this money..Desired Settlement: I want to have the items that I pay for 1140.00 plus finance charges..,, not I don't have the shower filetr and the kitchen filetr is leaking water all over my under sink,, all this money for nothing,, al

Business

Response:

In review of the complaint received by [redacted], the Independent Distributor, [redacted], is no longer active and there is no way that we can get a hold of him. Per notes that we have on the account, as a one time courtesy, we can send Ms. [redacted] the shower filter to resolve this part of the complaint. We see notes on the account that Ms. [redacted] recently called us to inform us of the issues with her water filter and there are no records of Ms. [redacted] purchasing replacement cartridges from us. If Ms. [redacted] purchased replacement cartridges from an active Independent Distributor, Ms. [redacted] will need to have them provide assistance as we have no records of the replacement cartridges being purchased. If Ms. [redacted] requires warranty assistance on her water filter, she will need to send it in to us for inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

they do not keep there word on their warranty, salesman are always trying to scam you in to buying something before replacing something that's on warranty if you don't buy something they don't even come to see you and leave you waiting been trying for a year to get lid tops replaced for my pots and becouse I don't buy anything they wont send them to me

Review: I purchased a set of pots and pans from Royal Prestige under the false description that this would be "the best pots and pans" I've ever used and that I would "never have to buy any more." The salesman was good, real good. He told us how quick it was, how easy it was, and how economical it would be to buy this product. I have used this product twice since I have gotten it. They don't work. You have to relearn how to cook because they don't work like normal pots and pans. I wanted easier, not harder, and that's what I was told it would be. He told me that it was super easy to clean; it wasn't. I used one pot to cook a steak and the bottom is now brown, even after cleaning. The salesman said the pots wouldn't scratch, even if you used a knife on it. I did that; it scratched. I called and complained and asked how to send the product back. It wasn't what I wanted or was told it would be and they said I only had two weeks to return it and in those two weeks I hadn't even received my package yet. They said if I returned them it would take a hit on my credit like a repossession. So I've sucked it up and have been paying on it. I'm literally paying for something that I do not use. They sit on a shelf, untouched and unused because they are garbage. I am willing to pay to send them back, but I do not see how my credit should take a hit like a repossessed car when I just want to return a horrible product.Desired Settlement: I would like to be able to return this product without taking a hit on my credit. I am willing to pay the shipment cost to send it back, but I do not want to pay on this product any longer. I do not even need a refund for the time that I have had it, but I want to be able to return it and not owe any more on the product.

Business

Response:

In review of the complaint received by Ms. [redacted], the cookware that was purchased back on February 19, 2015, Hy Cite Enterprises, LLC is only the finance company for this cookware and based on the cancellation policy that is located on the sales order that was signed by Ms. [redacted], the cancellation of the order was only eligible within the 3 business days of signing the order, after that timeframe, the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she was in agreement to these terms and conditions. Hy Cite Enterprises, LLC does not ship nor warrant the cookware that Ms. [redacted] has and any and all issues/concerns regarding the cookware will need to be directed to the Independent Distributor’s office. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I was recommended these products by a friend whom then connected me with one of the sales people. I don't even recal her name because I didn't even get a business card. Anyway I decided to purchase some items, I mean yes they are expensive but the way the sales person put is was "these are products you will have for life and you will pay the debt little by little" never did she mention a finance company never did she say that my payments of 200 per month would be almost 50% twoards the interest.... There was a deal going on where they would waive payments for three month so I was convinced and singed the paper work, which by the way the wording on the pages are tiny.... I get the bill and see that I will end up paying in additional almost $4,000 in interest... I was pissed to say the least.... I tried calling customer service spoke to [redacted] who then passed me along to her manager [redacted] just so she could tell me the same thing " our return policy is you have three days to cancel your order, unfortunately u made this purchase months ago " which I understand, but I then went on to explain that all the products are still in boxes because I purchased them to move into a new house and that they could send a sales person to inspect the products so that they would be assured they have not been used and are still in the original packaging.... That didn't work either... This company obviously does not care about their customers and does not properly train their sales people to explain things like how the billing will rack up about 50% in interest charges... All I want is to return the items and for the finance company to stop charging me and clear my name.... I'm willing to go to Univision a tu lado with this and I won't stop until the world knows about this companies deceiving ways... I cannot believe I fell for this, if it sounds too good it probably is. DO NOT BUY FROM THESE LIARS!!!!!

Business

Response:

In review of the complaint received by [redacted], we have a signed sales order and credit application dated January 10, 2016. On the sales order right above the signature line it states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation. On the credit application right above the signature line, it states that important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side and on the reverse side, it states that for the state of New York, the APR is 24%. By Ms. [redacted] signing the credit application, she was in agreement to these terms and conditions. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account along with its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

This is not an offer to settle this dispute, your companies sale pitch is illegal. The sales people should not be saying I can get cancer from using the pans I have in my kitchen and should explain to the client (me) that this is going they'd finance company whom will charge you 50% interest of your monthly payment each month because most people DONT read the fine print!!!! The sales tactics are a trap to consumers. As previously explained all the products I purchased are still in the ORIGINAL packaging brand new, have NOT been USED!! Why can't I return them? And I requested a copy of my COMPLETE contract which your company has yet to provide!!! Please provide the complete contract along with the terms and conditions and let me return these products.

Regards,

Business

Response:

Attached is a copy of Ms. [redacted]’s sales order and credit application. We have also included a copy of the reverse side of the credit application which shows the APR that we charge per state. As you can see, for the state of New York, we charge 24% APR. Also as previously mentioned and as the sales order shows, the cancellation of the order would have had to have been done prior to midnight of the third business day after signing the sales order. Since the cancellation was not requested during the allotted timeframe, the cancellation of the order is no longer eligible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept this response this company uses DECEPTIVE TRADE PRACTICES WHICH IS A VIOLATION OF CONSUMER PROTECTION STATUTES!!! How can you still be in business, doing this to people!!! The Revdex.com NEEDS TO FURTHER INVESTIGATE THIS COMPANY AND THE DECEPTIVE PRACTICES!!! I WILL BE PLACING A COMPLAINT IN THE FTC!!!

I have bought many products of this company. Once you call to be moved knives to buy and I had no problem; on that occasion I remember I said to the person who came about the problem of my breast. He said one was squeezing a piece well and that everything would be fine. Incidentally, on that occasion we purchase anything more. Sienembargo whenever using my extractor had the same problem, the juice was thrown everywhere. so spend time and 2 more people came to my house for the same reason to see my juice extractor every time I used it flushed. Are people told me the same as the last person to visit me they said, "well tighten it down here and if you still have the same problem ..... call me." I got tired of being dijieran calling me and always the same, so call "Costumer service" and everything was fine at first because they told me that there was no problem to return the product and that they were going to review. So send the extractor and after one week I received a package in which came a puller. It's where my nightmare started all .......... When I remove the extractor box a strange noise coming from the base of the extractor was heard, it sounded like something was broken inside the engine exhaust . I shook it to see if I could hear it again, and so it was; sounded something inside the pump motor. Also what revice and extractor I received was very mistreated, looked as if it had been thrown from one place to another and was lined with black stripes. I immediately call "Costumer Service" and explain everything that was going on. For a moment I felt relieved when this person told me "Do not worry, we will take care of that and we will send you a new extractor". I return the extractor and a week went back to get the same extractor, then went back to get the same extractor over and over. costumer service call telling you that were following me sending the same extractor if they had told me they would send me a new extractor. The person who answered told me it was not possible to send me a new extractor; to which I said I had not told them to send me a new extractor. They were those who had said they would send me a new one and I just wanted to fulfill what they had told me. This person said it was not true that no one had said that, which I ask if they recorded their conversations and says when it comes to customer service and she said yes. So I told them to review their recordings and to send me my new extractor. It's been a long time since I've been without my pump, and I think they are like 3 or four months and so far I have not received anything. Yesterday August 21 was the last call I made to customer service and now just tell me the same thing and the same, "Communicate with this person, she is the one who will yudarle" I do not want to talk to that person because it is ported rude to me, they talk when I'm talking, she will not let me speak and simpre tells me the same "will not send you a new extractor because the extractor is fine." I pedal speak with a supervisor or someone else who can listen and in the end I always go to the same person saying it is the only one who will listen to me and will help me. I would speak with the president of the company or the manager or someone who is not a representative of customer service. This is my account numeron [redacted]

Review: [redacted]) calls everyday, sometimes more than once a day about my account. I was behind by a couple months and my account is now up-to-date. She is rude and calls my work number and my fiancé's work number. We were told our work numbers would be used only to verify our employment. We are not able to accept any personal calls unless it is an EMERGENCY. She has also contacted my brother-in-law. We never gave her that number and she assured us that she is able to call whomever she pleases. We have NEVER given her any of our family member's number. How is it legal to contact a family member whose number we did not provide? Whenever she calls, it shows "no caller ID." if we miss her call, she calls our work multiple times, after that she sends messages to my phone. It's to the point of harassment. We have asked her to take our number off the list multiple times. We have contacted hycor about this issue. We have also contacted the salespeople who sold the pots and pans to us. Please take our number off the list, and retrain [redacted] on how to speak to customers, because she sure knows how to turn them away. We loved the pans and wanted to buy more, but not after this. We will never encourage others to support this company if this is how customers are treated.Desired Settlement: We wish to have our number off the list. We want to have [redacted] know that contacting a number that we did not authorize or give her is unacceptable. I'd also like a resolution from her supervisor since she claimed there is no supervisor. We had to call a second time after speaking to [redacted] and was able to speak to a supervisor.

Business

Response:

In review of the

complaint received by [redacted], we have removed the work number off of the account and no further calls

will be made to either her or Mr. [redacted]’s place of employment. When the

credit application was filled out back on July 26, 2014, there were three

references that were provided and it is those references that we will call

should the account fall behind and we are unable to reach Ms. [redacted] or the

co-signor, [redacted]. Should you have any additional questions or concerns,

please do not hesitate to contact us.[redacted]Customer Care Department

Review: I got beside on a payment. At first I would get three phone calls a day to my cell phone. I offered to pay what I had but for some reason that was never go enough. So then I was two payments behind then I started get phone calls at work everyday five times a day. I got in trouble and my job then beside to tell them I don't work there so the calls could stop. On no calls come in every day. I have about ten calls and texts a day and about two home visit a week from a manager from the company named [redacted]. It isn't like I haven't tryed to give them money I have, its just never the amount they want. I have also been texted and told to return the pots and pans since I can't pay the amount the company wants me to pay. So I texted the manager [redacted] back and set up a time and date to pick the pots up. Because this is too much it is harassment both at work, home and personal time. Once I return everything I asked if it would be removed from my credit since I will no longer have the item. Haven't heard back.

Business

Response:

In review of the complaint received by Ms. [redacted], we see that Ms. [redacted]’s account has already been reported to the 3 major credit bureaus as a Collections Account for non-payment. Hy Cite Enterprises, LLC will no longer be calling Ms. [redacted] to collect on the account as the account has been written off to bad debt and reported to 3 major credit bureaus as a bad debt customer. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I experienced a problem with the Hycite Company, beginning in February of 2014 with repeated debt collection calls. Many times no messages were left, and only occassionally I would receive a voicemail as to what the call pertained too. I tried repeatedly to resolve my issue, and finally received due assistance. However, 2 months later, in April of 2014, I was never properly notified of any issues of my account. WHen I say properly notified, I mean written notification, in the mail and/or e-mail. I receive paper statements, and therefore have the right to have paper notification. The company has both e-mail and my address. I signed up for automatic payments to be deducted every month. For some reason, the payment was not received or declined. I was never notified of any error by e-mail or written notice. I received another call this evening disrupting family time. When I returned the call, (I was placed on hold,after they called me.) I explained that all my documentation showed I was current, but instead of fixing and correcting the problem was told I would be reported delinquent to collections for nonpayment, and payment they claimed was not received was for April. It is now more than half over June, and I have never seen anything remotely close to notification,other than a bill claiming I owe $84. Minimums are $42. First of all, I believe with fair debt collection practices, I should not be receiving repeated phone calls, and hang up calls. Professionalism would have dictated a written notification detailing the error. Secondly, if there is a problem I should receive immediate written documentation of the error. I had no way knowing how this occurred,and I had no way of knowing what the error was. All I knew was How am I late with automatic bill pay? All I asked was account be looked at, and was disputing being late, at which I was told I would be reported delinquent. I received no documentation stating there was a problem with my automatic payment deductions, and again, my payment came out for this month. I stated over and over that I had documented written proof that I was current. Turns out there was a billing error, and payment was declined, but I was never provided opportunity to correct the problem and they did receive their most recent payment. In fact, I try to pay above what is owed, if I find I was behind. Secondly, at promotional, I was told I could utilize a 90 day grace should I become late on a payment for any reason. My May payment went through normally, so why would there be a problem? Nevertheless, instead of detailing the problem,I received repeated calls with no messages from a mysterious 1800 number, which I later discovered to be Hycite. As I noticed on my statement with what I typically pay the bill with, I noticed that my payment had already been deducted for that month. To my way of thinking, that would not indicate a problem with the account, especially if said supposed nonpayment occurred in April. I did note 2 payments in March, which they received, which was also on my statment. I saw this as being a double payment, and as such an early one. All I want is to be treated as a customer that is trying to rectify a problem, and not treated with threats against my credit report for simple accounting error. First, they called me, I called them back to rectify, and got read the riot act when I notified them that the account was wrong. I did make payment "just in case" somehow an error was made on my part, but I have NEVER in my life experienced such horrid customer service from ANY company such as this one. Especially, one in which I dropped over a 1000 on, and they called me. I never went searching for them to spend money at their store.Desired Settlement: I want a formal WRITTEN stamped, sealed and delivered apology, all applicable late charges or fees assessed removed, and written documentation of any charges that may not have cleared, and the date they were tried to process, why I never received such notification, and why I have people calling me and hanging up without a message to my voicemail, why they threatned my credit without such documentation after I tried to rectify problem, and basically why they hire incompetent people whom apparently cannot properly speak with a customer and is lso knowledgable of debt collection practices.

Business

Response:

In review of the complaint received by Ms. [redacted], we have reviewed the account and have determined that the payments from February 2014 and April 2014 were rejected by Ms. [redacted]’s financial institution due to non sufficient funds, see attached file. A past due reminder e-mail was sent to Ms. [redacted] on March 4th for the missing February payment. The monthly statement for March 2014 was mailed out, see attached file, indicating that the payment for February was missed. Ms. [redacted] made 2 payments in March, $50.05 on the 20th and $42.00 on the 26th bringing the account current. When the April payment rejected, we attempted to reach Ms. [redacted] on April 28th and a message was left to call us back, no callback was ever received. We mailed the May statement indicating that the April payment had been missed, see attached copy. We received a $42.00 payment on May 25th, this payment satisfied the April payment that was rejected by Ms. [redacted]’s financial institution leaving the May payment still due. When the June statement was sent out, see attached, it indicated that the May payment was still due. We received a $43.26 payment on June 19th that would have satisfied May’s payment, leaving the payment for June still needing to be made. Our records indicate that the automatic payment for $42.00 is scheduled to be processed on the 25th of June which will bring the account current. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I purchased a juicer/cooker from Royal Prestige Company on May 22, 2014. The price agreed was $1,356.00. I was not mentioned that after product received they I was going to be charged an additional $10.70 on interest on top $55.00 on monthly charges. I received the product and right after the send the invoice with the transaction. At the time of purchase I was not advise of the extra charges. I was very disappointed of the home sales representative that did not explain to me of the extra charges. So, I returned the product on June 10, 2014, via UPS Ground on tracking num [redacted]. I paid $50.76 for the shipment. I called HY Cite Financial and explained to them that I was very disappointed of the finance charges that I had return the product for credit. They told me that no matter that I had returned the product and I still have to pay in full. The invoice was received payment due on 6/28/2014. Please investigate the reasons why I have to pay for a product that I no longer have in my possession.This company is not truthful. I am a very disappointed consumer of Royal Prestige Company.Desired Settlement: I do not want be not responsible for the charges.Please credit my account with them [redacted]

Business

Response:

In review of the complaint received by [redacted], we have a sales order and credit application signed on May 2, 2014. On the credit application it states that the account will be charged finance charges. For the state of New York, the APR is 24%. By Ms. [redacted] signing the credit application, she was in agreement to the terms and conditions of the credit application. On the sales order that was signed by Ms. [redacted], the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order was signed. Since Ms. [redacted] returned the merchandise after this timeframe, the return/cancellation of the order is no longer eligible and Ms. [redacted] will remain responsible for the account. Failure to make payment or receive the merchandise will result in the account being sent to collections which will affect Ms. [redacted]’s credit report. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: we were buying some pot from royal prestige we made the order on 2\14\14

and cancel on 2\24\14 because they did not comply what they said they will and do not trust the company so my husband called and cancel since the order was under his name juan romero and they told him that the order was going to be cancel and that his deposit was going to be in his bank account on 2\26\14 and I called on 2\27\14 because it wasnt there and the told me that not later than 3\3\14 my money was going to be back today is 3\4\14 and I called and they told me very rude that they have to verify the address and amount which they did verify since day one and they told me they will be mailing a check after tomorrow and its going to take 7-10 business day for them to mail me the check and I ask them if I pay with my debit card why they dont return the money on the bankand they told me no that they will be making a check and mailing itDesired Settlement: refund my money as soon as possible to my bank as they said since day one

Business

Response:

In review of the complaint received by Ms. [redacted], we show that a refund check for the amount of $455.43 was issued and mailed to the customer on March 5, 2014 to the same address listed on the complaint. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: This company practices predatory selling. The sales person used scare tactics to sell pots and pans. Once the sales presentation was completed the sales person (Matthew Arkin) would not answer questions completely and flat out lied about the financing he was offering. He told my fianc and I that 'the interest rate is only like 2%' He never offered to show the paperwork when signing up for the financing or I would have seen that the interest rate is 24%! This company also lied about offering help with a bridal registry that would help cover the cost of the pots and pans purchased that evening. The bridal registry does not exist. I tried signing up for it online and even spoke to a person live on the phone who said she would call me back, and never did. This company has many names, Century Living serviced through HyCite which makes finding someone who is responsible for the troubles encountered very difficult. The customer service person emailed me from a Hotmail account, even further discounting that this is a reputable company.Desired Settlement: I would like a refund on the $97.64 interest that was applied to my account due to the fact that the sales person lied about the interest rate on the financing. I would also like the Revdex.com to investigate the predatory practices of this company and hold them to a higher standard so that they are not able to scam any more people.

Business

Response:

In review of the complaint received by Ms. [redacted], we have a sales order and credit application that is dated November 12, 2013. On the credit application, right above the signature line, it states: “Important information about interest charges, Annual Percentage Rates (APR), and finance terms are disclosed on the reverse side of this agreement.” On the sales order, the notice of cancellation that is also right above the signature line states: “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction, see the attached notice of cancellation form for an explanation of this right.” By signing the sales order and credit application, Ms. [redacted] agreed to the terms and conditions set forth in the contract. A copy of the both the sales order and credit application was provided to Ms. [redacted] for her records. Since the order was not cancelled within the allotted timeframe, the order is no longer eligible for cancellation. Therefore Ms. [redacted] will remain responsible for any and all balance on the account. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My account has been opened with this business since 07/2013 payment is due on the 15th of each month and I receive phone calls from them starting on the 1st of each month. My payments are never late and there is no reason for them to call me asking for payment each month.

I purchased a filter from them and myself or another member of my family has had to fix it because merchandise is faulty.Desired Settlement: I would like to have this filter removed from my house and a refund issued to me. I no longer want to conduct business with this company.

Thank you

Business

Response:

In review of the complaint received by Mr. [redacted], we currently see that Mr. [redacted]’s account is current and up to date with the next payment of $80 due today, January 15, 2014. The last payment that was received was to the account was on December 13, 2013 for $100. If Mr. [redacted] is in need of warranty service for the filter, he will need to call our Customer Service Department at ###-###-#### and any representative will be able to assist him. Please have Mr. [redacted] refer to his sales order and the notice of cancellation that states the order can be cancelled within 3 business days of signing the order. Since that timeframe has past, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My mother is [redacted] and has [redacted]. She had someone knock on her door selling pots. Not wanting to be rude my mom allowed the gentleman to show her the pots, he said they were from Royal Prestige. She wanted to be nice and figured she'd get both her daughters a gift, a pressure cooker. She gave the gentleman $100 cash and both our names and addresses (as per her recollection and that of a friend who was their toward the end of the sale). My mom was under the impression she'd paid for them in full and we'd get them in the mail.

When I visited her later that month (August) she told me about the pots and asked if I'd received it. I said I had not and asked how much she'd spend, she told me $100 for both. Her friend was there and said it was impossible, the pots from Royal Prestige were much more than that. I asked for the receipt, she said she didn't have one. I looked through all her paperwork, not finding anything. The pots had not arrived, so I began investigating the company and trying to find out how much this order was for. My mother has NEVER had any type of credit her entire life, so that they would finance her seemed strange to me. She's from an old way of thinking- if you don't have the cash, then you just don't get it! I was able to find out the price by asking around and found out each pot was over $500!! There was no way my mom could afford these and my sister and I definitely didn't want to pay that for pots we had never even seen!

When the box arrived in the mail to my mother's home, I got a call from my mom, by then she'd forgotten all about the order and thought I had sent her a gift. I reminded her what it was and told her not to take them out, that I'd return them for her. I picked the box up on 10/6/13 and to my surprise there was no information as to how much the order was for and the number listed, when called, said I had a wrong number!! It was someones personal number, not a business number. I began looking online and finally found an 800 number. The 1st call I was told it was the wrong department. The next time I called I was told once again I had the wrong department but the lady offered to have me called back by a supervisor. She explained that there was no way to contact Royal Prestige, they were independent sales people and the individual that sold the pots to my mother was no longer employed with them. She said I was calling Hy Cite Enterprises and they did the billing for Royal Prestige, She said the supervisors were out to lunch but I would get a call back shortly. After 2 1/2 hours (approximately) I called back and was told a supervisor hadn't reviewed my case and I'd have to wait until they did for one to contact me. I explained I was suppose to explain the situation to the supervisor so the young lady connected me to one. I explained to the gentleman that my mom had [redacted] and is unable to sign contracts and was under the understanding that the $100 she paid was payment in full for both pots and never realized, nor was she able to comprehend she was applying for credit of over $1,200! I simply wanted to return the 2 items and get a refund, they were still in the original packaging and box they'd been shipped in. He said she had 3 days to cancel, she hadn't so she had to pay for the pots. I explained she didn't have the means, she was incapable of understanding that she was making a purchase of over $1,000. Being she had no credit history I couldn't even understand how they'd extended her credit!! He said whether I returned them or not, she'd be billed and would have to pay the full amount. He also informed me she has been sent 2 bills and was past due one months payment already.

It takes 5 minutes of talking to my mother to know that her cognitive skills are very impaired. Sadly her health and aging have brought [redacted] upon her now for almost 10 years. When he made this sale he very well knew she didn't understand what she was signing, he very well may have not even told her the truth, we don't know. If it was in English even worst, my mom doesn't read English and her ability to speak it is extremely limited. I'm trying to do the right thing and return the merchandise. My mom is unable to pay, we don't want the merchandise, my mom no longer even cooks. She has a home health aide 7 days a week, 7 hours a day to cook for her. She resides in an assisted living type of building for the elderly with 24 hr security, every guest is announced by security, you can't just walk in. I've already informed the manager since no sales persons are allowed to go door to door. If they want to sell something they're suppose to contact the social worker, if agreed it can benefit the tenants, she schedules a presentation, flyers are put up and all interested can attend. This is not what happened. This gentleman used the individual contact he had in the building to gain access and then went door to door unauthorized!!! I find it truly unbelievable that not only does the company allow this behavior but that they then try to force these elderly individuals to pay such an exuberant amount when on a fixed, limited income.

I can only assume that the company is aware of these practices and encourage them by allowing sales people to fraudulently trap people into these contract and collecting commission on these sales. I don't even have a receipt to know the exact amount owed. I only know the price of each pot was around $500(or more) in addition to taxes, interest, shipping, etc. I looked through all of my mother's mail and papers, as I do monthly and could not find a receipt. I visited most recently on October 6, 2013 to review her mail and ensure bills have been paid, as I do monthly for her, and still found no statements from them. I explained she may very well have thrown them out as junk mail since she doesn't remember/comprehend that she made a purchase in which she'd have to make monthly payments.Desired Settlement: I want to return the merchandise and get a refund of the $100 deposit. I'm not interested in cheating them out of their merchandise and money.

Business

Response:

In review of the complaint received by [redacted], we show an account under [redacted] and per notes on the account, arrangements have been made to have the merchandise returned to us. If the merchandise is not used, the cancellation of the order will be accepted. If the merchandise is used, the merchandise will be returned to Ms. [redacted] and the cancellation of the order will not be accepted and she will remain responsible for the account along with any and all balances. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: In 2000 we had purchased a water distiller system from Royal prestige in the amount of $2,100. The filter operated properly up until 2010 where we started having problems with it. Are regular sales rep had attempted to fix it multiple times but the company had discontinued the machine and therefore the parts are harder to get so they sent another sales rep from another location because our regular sales rep was out of the country at the time these new sales reps from the other location did not honor any warranty that the machine had which was fifty years they just took the distiller that we had being that it couldn't be fixed and they claim they threw it out when the proper procedure was to take it back to the company and honor the warranty and allow the company to give us a credit instead they sold us a filter which was uncomfortable for my mother to use being that she is 79 and can't be switching tubes back and forth just to get water. Long story short they take the first filter back and replaced it with another one which was installed into the sink itself but they still kept the first filter on the bill which means we were paying for two filters when we were only using one. The second filter was more expensive but was sold at half price but, again the first fikter wad kept in the account so they were trying ti make up for the second filter being sold at half. This was wrong in so many levels. They took advantage of my mothers inability to fully understand the situation. Please help us resolve the matter.Desired Settlement: With this mishap there has been damage done to my mother's credit and therefore her credit score has been lowered because of the increased credit line done by Royal prestige. I would like this balance zeroed out and penalties applied to those swindlers.

Business

Response:

In review of the complaint received by [redacted], the account that we have is under his mother, [redacted], and we have been in contact with Mr. [redacted] about this complaint. On April 8, 2016 a conference call was done with Mr, [redacted] and the Independent Distributor and an agreement was reached that the balance from the first filter would be removed off of the account of Mrs. [redacted]. On April 14, 2016 we spoke with Mr. [redacted] and informed him that the balance had been adjusted and he requested for the minimum payment be reduced to $48. This was done. Seeing that the balance was adjusted on the account and Mr. [redacted] had informed us that his issue was resolved to his satisfaction, we recommend that this complaint be marked as resolved and closed. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department

Consumer

Response:

Review: the issue in question is that they make you sign a contract and then they tell you cant cancel at all they dont give you any lea way to change your mind then they tell you if you dont pay the product they will send you to collections so no returns and force you to pay for products you cant afford or wantDesired Settlement: want full return

Business

Response:

In review of the complaint received by [redacted], we have a sale order that was signed by Ms. [redacted] on March 11, 2015. On that sales order is our cancellation policy that reads, “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.” Since the allotted timeframe has passed the account is no longer eligible for cancellation. We have notes on the account that we spoke with Ms. [redacted] on May 5, 2015 and explained to her what our cancellation policy was and that the order was no longer eligible for cancellation. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and any all balance associated with it. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: If something is to good to be true then almost always it is! My fiance and I were invited to a demonstration under the sketchy name "Dinner4Two" at the [redacted] in [redacted] on February 5th 2015. The invitation explained how we would be compensated for our time by gifting participants these very cheap, Tungsten rings by a company named [redacted] (we already had rings) or a not-so-inclusive, all-inclusive 2 night resort vacation under several conditions (i.e. it's not free). The demonstrator was very nonchalant and exhausted from the poor souls before our group in which they all purchased the cookware. Although Dinner4Two/Kitchen Charm/Royal Prestige/Hy Cite Corporation (all the names they operate under) had a great demonstration, it was well forged and we all felt highly pressured to buy due to scare tactics. To make the deal even sweeter, they "threw in" a bakery set along with the pots; but let's be real - who supposedly throws in alleged cookware worth a thousand plus dollars for "free"? In the end, my fiance and I were the only is to buy during our session and I told him that we should cancel. Still star-struck by the pans and after reading through our contract that does NOT indicate that the consumer is not allowed to return, we trusted that since the company relied so much on quality and satisfaction that they would let us send them back (I even asked our demonstrator about returning them and he ignored me). After only 3 uses on each complimentary set pan (except the mini one), I have found these pans to stain very easily, cook like my other pans, and are far from extraordinary! The only other items that me and my fiance have used are the 2 knives that you can buy on [redacted] for a few dollars, the wooden cutting board, and the potato masher. Today (2/27) I called HyCite Corporation at ###-###-#### and spoke to a male representative who told me that I only had 3 business days to cancel; something that is not stated on the original contract. I asked him to transfer me to legal because obviously he was going to wind me in circles, but he transferred me to a woman saying that there was no legal department. After extensively reading through the company's countless bad reviews for a second time today, I decided to take matters into my own hands and have started filling out a consumer complaint which will directly go to the Attorney General of [redacted]. To make sure that I am covered on both ends, I am also in the process of hiring a consumer fraud lawyer. I will not stand for this and WILL GET MY MONEY BACK. I feel victimized as a college student, soon-to-be wife and mother, and young professional who does not want to start her life off in bad financial strains. If a state settlement has to be made (just like the one in California), then so be it. I am not backing down and will post this on every single site that bears the company's multiple names.Desired Settlement: I would really like to send back everything that I have gotten from Dinner4Two/Kitchen Charm/Royal Prestige/Hy Cite Corporation because of the unethical practices they have with allowing no returns and not stating it in the signed contract. The seller at the demonstration also did not disclose that there is interest on this ordinary cookware! I want my money back in its entirety including free shipping back to the distributor.

Business

Response:

In review of the complaint received by [redacted], we have a Sales Order and Credit Application that are signed by [redacted], Ms. [redacted]’s fiancée, on February 4, 2015. We have attached those documents for your review. On the Sales Order right above the signature line, you will see that it states that the order may be cancelled prior to midnight of the third business day after the order was signed. On the Credit Application just above the signature line, line D it states that interest charges, APR and finance terms are disclosed on the reverse side of the agreement. The reverse side of the Credit Application out line these terms. By Mr. [redacted] signing the Sales Order and Credit Application, he was agreeing to these terms and conditions. Since the timeframe to cancel has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My fiancé and I bought some cookware from them at a Bridal Registry event. Yes I am a month behind on payments but they are not stop calling me and my fiancé. They are calling 3-4 times a day. Calling not just my phone but hers. I was notified of a deadline of July 31st. Today is July 29th and a guy by the name of [redacted] is already emailing the legal department to start legal proceedings. Not even 2 minutes after the email, he calls me. During the phone call he claims I called on July 15th at 11:49AM saying that I will not make any payments since someone stole my credit card and ID and purchased these items without my authorization. THAT NEVER HAPPENED. No one has stolen my ID or credit card. Then I get really pissed and used some cuss words and ask to speak to his supervisor. He kept going on and he end the phone call saying "you [redacted] then proceeded to hang up on me.

Then I email the attorney [redacted] and want to find out and tell him what is going on and he returns my email with a rude reply defending his co worker.Desired Settlement: I would like to return this product and have my account closed. Thank you

Business

Response:

In review of the complaint received by [redacted], we show that Mr. [redacted]’s account is seriously delinquent for non-payment and in jeopardy of being sent to collections. We have a sales order and credit application that was signed on December 28, 2013. On that sales order, the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day. Since the cancellation timeframe has passed, the account is no longer eligible for cancellation. Since the cancellation is not being accepted, Mr. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us.