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Hy Cite Enterprises

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Hy Cite Enterprises Reviews (415)

In review of the complaint received by Matthew [redacted], we have a credit application and a sales order that were signed on March 14, 2015. On the credit application it states what the financing terms and conditions are and by Mr. [redacted] signing the credit application, he was in agreement to...

these terms and conditions. The sales order that was signed, states what the minimum payment would be along with the amount of the order. By Mr. [redacted] signing the sales order, he agreed to these amounts. The amount of finance charges accrued to the account our accurate and no adjustments to the account can be made. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Customer Care Department

In review of the complaint received by [redacted], we have reviewed Mr. [redacted]’s account and see that it is seriously past due and if not brought up current by the 28th of February, the account will be written off to bad debt and reported to the 3 major credit bureaus as a Collections...

account. Mr. [redacted] will need to contact our Credit Department to make payment arrangements to avoid the account being reported as a Collections account. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], on the sales order that Ms. [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the account is no longer eligible...

for cancellation. The representative that showed up to Ms. [redacted]’s home, was sent by us to resolve the issue with the burnt pan. Ms. [redacted] will need to work with the Independent Distributor’s office in regards to the burnt pan as they are trying to resolve the issue, however, the cancellation of the account is no longer within the timeframe. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Diaz Assistant Manager Customer Care Department

As previously mentioned, since Mr. [redacted] signed the credit application, he in fact gave his authorization to be added to the account as a co-signor. Since Mr. [redacted]’ credit was never run, as was requested on credit application, his income was not needed for the order so he has been removed from the account and will have no responsibilities to the account. A letter will be mailed to Mr. [redacted] explaining this and should be removed within 60-90 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted].   And now I demand a claim to my favor for all the inconvenience and troubles I've been through for someone that don't know how o do their job as Dor the incompente if [redacted] myaccount was forwaded The collection, You forgett the credit for this incovenience

In review of the complaint received by Ms. [redacted], we have attached a copy of the sales order that Ms. [redacted] signed on April 17, 2014 where it shows that the monthly payment would be $175.00. Further review of the account, we see that Ms. [redacted]’s account is currently 3 payments past due with the...

current payment of $175.00 due on the 28th of April. Since Ms. [redacted]’s account was established back on April 24, 2014, the minimum balance has always been $175.00. There are no notes on the account that Ms. [redacted] has ever disputed that the minimum payment should be $150.00. Since there have been no notes on the account regarding the dispute of the minimum payment, we feel that that this complete has no merit and the minimum payments will remain at $175.00. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

In review of the complaint received by [redacted], we have a sales order and credit application that was signed on March 30, 2016. On the sales order the notice of cancellation states that order is only eligible for cancellation prior to midnight of the third business day after the order was...

signed. Since that timeframe has passed the account is no longer eligible for cancellation. On the credit application that was signed, on the reverse side it clearly breaks downs the APR per state and since Ms. [redacted] resides in Nebraska, the APR is 21%. BY Ms. [redacted] signing the sales order and credit application she agreed to these terms and conditions. If Ms. [redacted] feels that there is a defect with the merchandise, she may send it in for warranty inspection. However, the account is no longer eligible for return or cancellation. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Under the recall, the 9ply cookware was to replaced, the recall did not mention that a refund would be provided. Hy Cite Enterprises has followed the recall procedures as stipulated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Per the contract, it says the state that I reside in, which has been California since December of 2015.  And even if it was $25 that means that the total late fees for 2  months would be $50 not $125. Please read your own contracts more carefully and also correct your math. You breached your contract by falsify charging us late fees. Therefore the contract is nullified. If you refuse this I will have to take legal action at this point since you are causing more stress than necessary and since I am pregnant I will not have you cause the chance of losing my child. Please let me know who my attorney should contact. 
Regards,
Patricia [redacted]

We understand that Mr. [redacted] does not like the 3 business day cancellation policy, however, the 3 business day cancellation policy meets all Federal and State laws and is legally binding. By Mr. [redacted] signing the sales order he was in agreement with all terms and conditions of the sales order and credit application, therefore making the order no longer eligible for cancellation. We understand that Mr. [redacted] may be going through a financial hardship but the account is no longer eligible for cancellation. Mr. [redacted] can contact our Credit Department and speak to the account specialist to make payment arrangements. Should you have any additional questions or concerns, please feel free to let us know.
 
[redacted]
[redacted]
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] if the statement that I had provided had been read correctly, it did not state that I wanted the order cancelled. It states that my husband and I would like our money back for the false advertisement of the company. I have called several times and would be happy to provide any further information on my end that is needed. My husband and I are also 2 and a half payments behind because we do not think that this dishware is the product that was presented to us, and furthermore have billing issues that I have also called about. There is a difference between calling over a past due payment and pure harassment. This is my first resort in trying to get this matter solved once and for all.

They send my prouduct in good working order I think ther new pots Iam satisfied with the resolution I also want to add that the supervision [redacted] from the [redacted] office treated me like a person  and not like the other 2 guys I want Hy Cite to now that I do not want [redacted] and [redacted]  to contact me for any thing I do not want to see them ever in my life  they are people that are in that business for the money only and they don't care about customer service thank you

In review of the complaint received by [redacted], Mr. [redacted] signed his sales order back on January 14, 2014. On the sales order, the notice of cancellation states that the customer has 3 business days from the date the order was signed to request the cancellation. Since that timeframe has...

passed, the account is no longer eligible for cancellation. Should Mr. [redacted] have any warranty issues with the cookware, all he needs to do is contact the Customer Service Department at ###-###-####. Since the cancellation is not being accepted, Mr. [redacted] will remain responsible for any and all balance accrued to the account. Currently Mr. [redacted] owes 3 payments of $70 each for a total of $210 to bring the account current before November 28, 2014. If payment is not received by then, the account will written off to bad debt and reported the 3 major credit bureaus as a Collections account. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

Review: So me and my fiancée attended an cookshow and at the end we decided that we would purchase. At the end of event they stated that they would have to run our credit for the pots . We cleary stated to them that we are buying house and we couldn't run our credit again. My fiancée told them that we already have copy of our report and would fax it over on Monday. They said ok they wouldn't run our credit and wrote it on our paper work at the top please do not run credit buying home. They ask if we could pay 80.00 that day and we said yes for the shipping. A month later I see the charge from this company so I called my bank to get more information and also called the company about the charge and there was no one that could speak to me that day about it. A week later big boxes showed up at my house which I knew I didn't order anything so I open the top box and it was the pots. So I called the company and talk with someone there and they stated that I had to cancelled the order in 3 days. However I looked at there policy online and it states that someone is suppose to call me about my order to make sure that I received everything and no did that. No one every called about the credit report when they had both of our information cell phone numbers and emails. The 1st time I call finance departement and they stated that I had to cancel within 3 days. I stated how could I cancel and order on something that I dont have. I have called this company several times about them breaking the contract and I do have records of the times I called. I called them 7 times and have spoke to manager [redacted] and she stated that she would speak to her manager about it and no one every followed up with me still to this day. She stated that there is something they should be able to do since no one every call me. By the 3rd time I told her the pots had been mailed back and I did not want them. We had to send the pots back on our own expenses. This company dropped the ball from day 1 with running our credit, amount that was debit from my account and timeframw was month off which other items that I had schedule to come out to cause fees. The item is showing up on my credit report(whcih we know long have) and we had to redo everything for our home cause they ranned our credit and we ask them not to.Desired Settlement: This items need to be taken off of my credit since the item has been returned. The company did not hold up to their end of the contract.

Business

Response:

In review of the complaint received by [redacted], we do not show that a credit report was requested for financing, we show that this order is being financed through the Independent Distributor’s office. On the sales order, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since the cancellation was not requested within the allotted timeframe, the account is no longer eligible for cancellation. We do see that the merchandise was received back in our warehouse, but keep in mind that since the order was not cancelled within the allotted timeframe, the return of the merchandise is considered voluntary and the cancellation of the order is not being accepted. Since the cancellation is not being accepted, Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: we have waterless cookware. We were promised a repair/replacement for 50 years if it was damaged for any reason. Cookware melted, stained..ect. A pot warped on med to low heat. I have 7 pots none of the others did this. So I sent this pot back in hopes of a repair or return they said the melting/warping of the pot was not coverd under warranty.Desired Settlement: I want to return all products for a refund. I do not want to to worry about paying $3,000 for cook wear that wont get repaired. If I wanted cheap pots I would have to toss I would have bought $20 pots from walmart.

Business

Response:

In review of the complaint received by Mr. [redacted], we see that per notes on the account that the skillet that was sent to us has signs of being overheated which is why the warranty was not honored. Per further notes on the account, we see that as a one time exception, a replacement skillet is being sent to Mr. [redacted] and is scheduled for delivery to him today, January 30, 2014. The UPS tracking number for the replacement item is [redacted]. The cancellation of the account is not being accepted since it has passed the allotted timeframe cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My wife and I purchased our 9 ply pot set a while back. We had just got married and we were settleing in to our new home. I worked at FedEx and we knew friends and family employed with Prestige. The pans were suppose to last our lifetime. We were excited for our purchase, but my experience has turned out very poorly.

The pans were later recalled and we had to send them back. We were not sure what we were to do at that point. I waited for a while and received one pan of my original order. Then we were advised that there was another recall for a second time. We had to purchase new pans from another company long ago this, because of the ordeal at the time.

I never received my pot set back, that Gonzalo-the account rep, advised me off. Prestige would have to dispute the deliveries with their delivery company. We never received our air purifer and bowl set as a gift. We are extremly upset and this situaton has left a bad taste in my mouth. My friends at FedEx could not believe what we went through and are waiting to see how this turns out. I spent close to $2,000 and never really had a chance to enjoy or use your product. I do not need them at this point, we have everything we need.Desired Settlement: We would like to receive our full refund for this.

Thanks for listening...

Business

Response:

We are investigating this complaint. Once we have completely investigated this matter, we will respond appropriately

Company consistently calls me trying to collect a past due balance when I have never done business with this corporation. They consistently call me by an incorrect name and assume that I am lying when I tell them that I am NOT this person and they have the wrong phone number. I have asked numerous times for their representatives as well as supervisors to remove my phone number from their database and was assured that it would be removed, but I still receive a call every single day from this company. Beware!

I am writing to let everyone know, do not finance through Hycite. Being a loyal customer, doesn't mean anything to this company. I paid on time throughout the whole loan and was late on the last two payments. I just asked for one late fee to be removed and they said no!!!!

Review: Requesting to submit a formal complaint on Hy Cite Enterprises, LLC for failure to “stop” call on a NON-customer’s cell phone. I have repeatedly told Hy Cite representatives that this number does not belong to the person they are inquiring about. Several months ago I spoke to a manager that assured me that I would not receive any additional calls. Today I was contacted by [redacted] and advised her of the situation and she still proceeded to request for individual. Again I spoke to the manager and requested my number be blocked from calling.

Please advise?

· Cell Number: ###-###-####

· Person Hy Cite is Inquiring about: [redacted]Desired Settlement: Stop calling

Business

Response:

In review of the complaint received by [redacted], we see that Mr. [redacted]’s phone number has been removed from our records and no further attempts will be made to that phone number by Hy Cite Enterprises, LLC. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I was roped into buying their products at a Dinner 4 Two as a newly engaged couple. They used scare tactics to get us to purchase their products. They told us that using Teflon we were going to get sick and that the Teflon could kill a pet bird in an instant of cooking in the same room as it. We then signed up for financing, to not be told of their "finance" charges along with their outrageous interest charges. We were not aware of any of this information when we signed the contract the distributor failed to disclose very important information. We have now been paying on these for a year of over $160 per month and have only taken $300 off our final balance. This company is on the verge of ruining my credit because of failure to disclose information. We would have NEVER purchased these pots and pans if we would have known all of the additional charges. We will NEVER suggest this company to anyone, they are scammers out to ruin your credit and screw you and your family over! You will pay for this stuff for the rest of your life. On top of it, the pots and pans are worthless and everything sticks to them. We would return these if they would allow us to for a full refund, but they said we cannot!Desired Settlement: I would like to send each item back for a full refund before their ruin my credit anymore!!!!

Business

Response:

In review of the complaint received by [redacted], we have a sale order and credit application that were signed on January 13, 2015. We are including copies for your review. On the credit application right above the signature line it states that information on interest, APR and finance terms are disclosed on the reverse side. By Ms. [redacted] signing the credit application, she was in agreement to the terms and conditions of financing. On the sales order is our cancellation policy that states that the order is eligible for cancellation within 3 business days of signing the sales order, since the allotted timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

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Description: Cooking Utensils, Flatware - Table, Sales Presentations, Metal Kitchen Cookware, Utensil, Cutlery, and Flatware (except Precious) Manufacturing (NAICS: 332215)

Address: 675 Massachusetts Ave # 5, Cambridge, Massachusetts, United States, 02139

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