Hy Cite Enterprises

Review: I purchase this cookware in January after winning a demonstration from a bridal show. I got the cookware and tried it for 2 months and it doesn't work like they said it would. I have called them twice and they said that since it was past 30 days and that I signed a contract that I still have to pay the balance that I owe. I don't think I should pay for something that does work as well as they promised it would.Desired Settlement: I would like to have all my money refund to me and not have to pay them anymore money.

Business

Response:

In review of the complaint received by [redacted], we have a sales order that was signed on January 17, 2016. On that sales order is the notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that date has past, the account is no longer eligible for cancellation. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know.*

[redacted]Assistant ManagerCustomer Care Department

While the deal seemed amazing and we agreed to it, the pots and pans are horrible. They were marketed as non stick to us after we were told our old teflon pans were dangerous to our children. We were told they needed less heat and little to no oil to prevent sticking. They take forever to heat up and we constantly have eggs or potatoes stuck in a mess on the pans. My fiance hates them with a passion and refuses to use them. When we purchased them we were also told that there was no return policy. I also have yet to receive a bill in the mail, but did finally receive an email saying that we've got a past due balance.

This finance company is a JOKE! I made every single monthly payment on time for months on end and decided to pay it off. I processed the payoff amount via their website on 6/7/16 - on 6/9/16 the payment was processed out of my account leaving a zero balance due. On 6/17/16 they processed my monthly recurring payment that should have been cancelled the minute I paid off the loan. I called the company. I was on old for over 1/2 an hour. Finally when the customer service rep answered the phone I was told his was my fault and it would take 30+ days to refund my money. Needless to say I was not a satisfied or happy customer. I held for another considerable amount of time for a supervisor to come on the time to AGAIN be told this was my fault and he would call me back in a few hours to let me know if they can refund MY $ via ACH or if I have to wait for them to decide to provide the refund.

Review: in 2013 we bought the cookware, in 2014 hy cite issued a recall in which they took our pots and drilled a hole in the side and put in a rubber plug thus weakening the pots. On Feb. 6, 2015, my wife began preparing dinner, she heated up the pot, at cooking temp the pot began to sizzle then minute later the rubber plug blow out splashing a milky white substance, this substance could have caused burns.Desired Settlement: A full refund of $3100 CAD

Business

Response:

In review of the complaint received by [redacted], we see that he is the [redacted] on the account along with [redacted]. We have an order that was signed on October 25, 2012 for the 9ply cookware along with 2 gourmet skillets that are not part of the 9ply recall. In order to honor Mr. [redacted]’s request for a full refund, Mr. [redacted] will need to send back all the cookware, both gourmet skillets, and all the 9ply cookware including covers. Once we have received all the merchandise back in our warehouse, we will be more than happy to offer Mr. [redacted] a full refund. The refund check will be in the name of the main signer, [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I paid 81 dollars thru my account ending number [redacted] on date of 09/03 and I understand that was a late one however recently I paid 162 dollars with the ending of [redacted] on date of 09/24 or 25 and it was before the due date. they said my account was decline ...my account is still open and still active with enough money in it. I am being charged 15 dollars twice in one day for this late fee? they didnt email or write any letter ahead of time to warn me of this is going on. the date 09/03 an old one they didnt write me any letter or email me of this warning either. I am currently pay other bills with this ending [redacted] and it is working. I do not know why this is happening but it should have not happen at all. I went ahead and put in my debit card and pay it again today 10/01 I know this should really work for sure because I use this card for shopping. There is NO excuse for them not getting in touch with me about this thru email or letter.Desired Settlement: I would like for them to apologize for not getting in touch with me sooner as they should have. second I would like that fees to be removed before they damage my credit scores. with the 1st missed payment I haven't heard from them at all when a whole month went by as missed payment. recently for the second missed payment I kept checking my account and wondering why they have not deducted the payment so I went into the account and found they charged me two 15 dollars. this was outrageous unnecessary action to be happening. there is NOTHING wrong with my ending account [redacted]. I have written checks using that account ending number. they need to investigate and find out why it isnt going thru for them

Business

Response:

In review of the complaint received by [redacted], we show on the account that there were 2 payments that came back to us as not being able to collect. The errors read:

Review: I went to a show for Royal Prestige back in June 2008 while I was on Block leave for one of my deployments to Iraq, while there I decided to purchase a small set in combination with a vacation trip. Upon my return to the states from my deployment I payed of the remaining balance which put me about a bit late for last payment, but with the traveling and not having a place till my PCS it was dificult to keep track. Either way, the customer service person was absolutely rude and said I had lost my trip and wouldn't get anything in return. I then PCSed to Germany and it was a bit more difficult to solve anything with them. I now have Lexington Law continuously sending them letter trying to have them remove me from bad credit report, since I had been deployed when they put me on it and they never sent me anything to my deployed unit and took my vacation trip that I had with them without notice.Desired Settlement: I can care less about the trip, but I want them to take me off of the bad credit report list. I payed for the product even while deployed and was a little late while in transition to the states while deployed. The product wasn't even as stated upon my arrival back to the states and they sure as hell didn't honor their part of the contract by cancelling my trip when I did state that I would be deployed and wouldn't be back in six months, they did state that I could take it after my return, instead I got rude treatment by customer service and put on bad credit report under them.

Business

Response:

To better assist Ms. [redacted] with her complaint, we will need her to provide us with her complete account number as we are unable to locate an account with the information that has been provided.

Review: Company says I have multiple accounts on my credit report, I called the company to have this adjusted but they refused. I want the company to correct this issue, Royal Prestige is the name of the company I purchased items from this company is the one used for financing. My credit report states that I owe both companies the same amount raising my debt ratio.Desired Settlement: I want only one account to show up on my credit report, I only owe to one company not both.

Business

Response:

In review of the complaint received by [redacted], we have reviewed the complaint and we only have one account listed for Ms. [redacted] and that is only account that we sending information to the 3 major credit bureaus. Since we are only reporting one account for Ms. [redacted], Ms. [redacted] will need to resolve this issue with Equifax, TransUnion, and/or Experian as we do not build the credit reports, we only send the information for the credit bureaus so that they can build the credit report. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

I am a newlywed, hycites target customer. Let me first of all say that the products they sell are amazing. HOWEVER!!! they promised me that when purchasing my first set, they would apply my interest to my second purchase. When I got the opportunity to place a second order I was told that the interest could be applied. So I approved the transaction. Come to find out, they do not allow the interest to be applied until all previous transactions are completed, and told me that is something they do not tell their customer.So now I am in a rut. They are not cheap. So I a diligently paying off my bills the best I can and I get a call one day in the middle of work. They had misapplied my payments and were "demanding their money". Keep in mind they were putting my employment in jeopardy as they were hassling me every 1.5 - 2 hours. After talking to a customer service representative, they grudgingly accepted the fact they would look into the error after demanding my banking contact information and account numbers. I finally received a call stating they apologize for the company's error (not the attitudes we received) and said they would straighten this out. Come 2 weeks later, I looked at my bill to pay it off in full and rid myself of my contract and they had charged me again for a manual adjustment which is equivalent to the amount charged originally. I was on the phone for 20 minutes attempting to straight this out. How they handle their accounts and what they promise versus deliver on their account's interest is misleading to anyone attempting to use their service. They purposely hide information from their customers in an attempt to gain additional money through interest and never allow you to capitalize on their programs.

Review: I have been making payments with Hycite Finance for well over a year. I admit I am late cause I don't have the funds to make on time payments. I don't mind calling for payment resolution but mot to my place of work/business. I can not receive personal calls at work and have told them this many times yet they continue to call twice a day and leave voice mails on my work line. I spoke to one gentleman who I told not to call me at work and he was rude and told me he would call the extensions to those who work around me to get to me even after I made payment arrangements. I need these call to my job to stop and the threats to contact my co-workers to cease.Desired Settlement: Please stop contacting any other numbers other than my cell and remove my work number off your call list.

Business

Response:

In review of the complaint received by Mr. [redacted], we have removed the work number and have noted that no calls are to be made to the work number. In order to avoid receiving collection phone calls, the account will need to be brought to a current status. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My husband and I purchased pots and pans last year (2013). We were told from the sales rep that we do not need to use butter or oil to cook food and that food will not stick to the pan. If we needed to return the pan, for any reason, for a new one then we would not have an issue. We made eggs and the eggs are completely stuck to the pan. We tried everything to get the access food off the pan, nothing worked. The pan is completely destroyed. I called customer service and they adviced that the company will not issue a new one and we are stuck with a pan we can not use. We spent around $1,000.00 to purchase the pans and now we can not use one of pans.Desired Settlement: I am very dissatified with the product. I was looking for a replacement of one pan. Now I would like a full refund.

Business

Response:

In review of the complaint received by [redacted], we see that we spoke to them on January 13th and explained how to remove the burnt on food and that burning food is not covered under warranty. [redacted] will need to adjust the heat on her stove to not exceed medium heat avoid having food stick and burn to it. To clean off any burnt on food, the pan can be sprayed with oven cleaner and sit over night and the next day wash the pan as normal. The account is no longer eligible for cancellation. Please have [redacted] refer back to her sales order and the notice of cancellation that states that the order may be cancelled within three business days of signing the order. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I'm very unhappy since my husband and I bought this cookware. It burns everything. We watched the video and followed all instruction and it still burns and then you cannot get it clean.

My main complaint though is that I was promised no interest for a year, and that's ALL I've been paying evidently. I would really just like a refund, it isn't worth all this hassle and not being able to pay this off. Especially when things keep getting added on. This is a bad business unless I get my refund. I don't recommend it at all.Desired Settlement: [redacted] is my account number. I will send everything back, even the "free gifts" if I could have a full refund. This is not good business, especially when I was lied to.

Business

Response:

In review of the complaint received by [redacted], we have a sales order that was signed by Mrs. [redacted], formally [redacted], and [redacted] on November 15, 2013, please see attached document. On the sales order it states that the order may be cancelled within 3 business days of signing the order, since that timeframe has passed, the account is no longer eligible for cancellation. With regards to the claim of no interest for one year, on the sales order it states that the order is being submitted as a Bridal Program, half payments for 6 month. The half payments are listed on the sales order, $36/$73. The biggest problem with food sticking and/or burning is due to incorrect amount of heat being used. The proper heat to use is low to medium heat, anything higher than that could result in the food sticking or burning. If Mrs. [redacted] wants, we can have the Independent Distributor’s office contact her to set up a cooking demonstration for cooking tips. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Product delivered and received by Customer is unsatisfactory, and Sales Company's Customer Service is also unsatisfactory! Sales Company was contacted regarding dissatisfaction of product and to request cancellation of product and refund, but Sales Company claims that as per Contract, Cancellation/Refund is only possible withing three business days of the Contract date, regardless if Customer received the product way after the three business days have expired (preventing Customer from evaluating products quality and/or performance), regardless if the product received was defective and/or if the Customer is dissatisfied with the products quality/performance.

Sales Company's Cancellation Policy and Customer's Services are not Customer friendly, and may even be in violation of Customers rights to cancel/refund, particularly when Cancellation Period expires before Customer receives any product in order to allow enough time to evaluate products quality/performance! No Customer should be obligated to keep a product that is unsatisfactory (poor performance, specifically: cookware that burns the food), and/or be denied the right to cancel a product that is unsatisfactory in a reasonable time after Customer has received the product.Desired Settlement: Sales Company is to complete the Cancellation Process, to include: arranging to receive the return of products previously delivered to the Customer and to refund deposit to Customer.

Business

Response:

Tell us why here... In review of the complaint received by [redacted], we have a sales order that was signed on November 17, 2015 by Mr. [redacted]. On the sales order it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signed. By Mr. [redacted] signing the sales order, he agreed to the terms and conditions of the cancellation policy. Since the allotted timeframe has passed, the account is no longer eligible for cancellation and Mr. [redacted] will remain responsible for the account. Should Mr. [redacted] feel that the cookware has some manufacture defect, we will honor the 50 year warranty, all Mr. [redacted] needs to do is contact our Customer Service Department and they will be able to assist him. Should you have any additional questions or concerns, please do not hesitate to contact us.[redacted]Assistant ManagerCustomer Care Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] February 5, 2016 [redacted]Complaint ID #[redacted]Revdex.com of Wisconsin 10019 W. Greenfield Avenue Milwaukee, WI, 53214 Revdex.com (To Whom It May Concern): In response to the message from the business (Customer Care Department), the cancellation policy does not state that if the allotted timeframe has passed, the account or order is no longer eligible for cancellation and customers will remain responsible for the account, as Assistant Manager, Mr. [redacted] stated. Also, Customer Service Department was contacted due to the cookware’s poor performance (burns the food) and to request/arrange the return of all the cookware for a full refund. This request was denied by Customer Service, although no part does the policy or the warranty states that cookware’s with poor performance cannot be returned for a full refund.Therefore and due to cookware’s poor performance, return and full refund is to be granted!Sincerely,[redacted] Cell.[redacted]

Regards,

[redacted] Call

2011 I MET WITH [redacted],

HE DID HIS PRESENTATION OF ALL HIS EQUIPMENT WE DECIDED WE'LL GOING TO BUY SOME ITEMS FROM [redacted] HE ASKED FOR A DEPOSIT WE STATED WE DON'T HAVE ANY CASH WITH US JUST $100.00 [redacted] STATED NOT A PROBLEM GIVE ME THE $100. AND I'LL COME BACK FOR THE REST OF THE DEPOSIT,

TWO DAYS LATER I BIG BOX ARRIVED AT MY HOUSE WE OPEN THE BOX AND WAS ROYAL PRESTIGE ITEMS. I CALLED [redacted] AND WE ASKED HIM WHY HE HAD SEND THE ITEMS TOO SOON. [redacted] STATED I TOOK THE LIBERTY TO PAY OFF THE DOWN PAYMENT AND WHEN YOU PAY ME THE REST OF THE DEPOSIT IS MY MONEY. THAT'S WHY YOU HAVE THE ITEMS.

I TOLD HIM THAT WAS NOT THE AGREEMENT AND WE STARTED ARGUING AND I ASKED HIM TO COME AND PICK UP HIS ITEMS FROM MY HOUSE. IT TOOK HIM THREE DAYS FOR HIM TO COME AND VERY UPSET AND MAD TOOK THE ITEMS BACK.

UNTIL NOW IT SHOWS IN MY CREDIT REPORT THAT I HAVE THE ITEMS AND I REFUSE TO PAY [redacted].

I HAD CALLED ROYAL PRESTIGE CORPORATE OFFICE AND THEY STATED SORRY SIR, THERE'S NOTHING WE CAN DO YOU NEED TO TALK TO [redacted].

GUEST WHAT [redacted] IS NO LONGER IN SERVICE. AND IN MY CREDIT SCORE SHOWS AND BALANCE OF $1500.00 DOLLARS.

I am shocked that this company has an A+ rating with the Revdex.com. I am currently in the process of TRYING to resolve that they have received payment in full from me and they are denying that the payment has been received and telling me it is my responsibility to prove that I paid. I believe the proof should be that the check I sent was deposited by the company. Instead I have to work with my credit card company to track down the check so that I can fax a copy of it to them. It is ridiculous that I am having to jump through hoops in order to pay an account in full.
Once I prove that they have deposited my check I can't wait to see if they are going to try and charge me interest for the time that they denied having it.

my fiancé and I purchased the cook wear in late January. Every since the product has Arrived we have watched the video and we are unimpressed with it. We try to cook with them and every time our food burns. Keep in mind we lower the temp on the stove to the lowest possible setting and it still burns. I have called customer service three times and all I am told is to watch the video and then purchase this cleaner. We are unable to find the cleaner any where. The lady I spoke with would not listen and kept talking over me. I was not very happy.

Also, when the account was set up the payments were to be automatically taken out of my account on the 28th of every month not the 15th (this was told on the phone when account was set up) and every since I have been seeing an NSF charge on the statement which means someone has input my information wrong because the money has been in my account. I am however unable to see my full account information to know if accurate. We have been charged $25 fee every month for this error. As you can see I am very frustrated and at this point very unhappy with the product as well as the problems we are having with your company.

My fiancé and I are so fed up with the run around we would like to return the product with a full refund on what has been paid so far.

I would like a return authorization number so that product can be returned. A response would be appreciated quickly as this is a continued problem. I feel like we have been scammed and I am very disappointed I really liked the presentation but after getting the product we are very saddened by the way we have been treated with the account.

Sent from my iPad

I, along with many others, have been "deceited",(according to Hy Cite, "my opinion"), by Hy Cite Enterprises, LLC. I don't even know where to begin to tell you about it. First, and foremost, I can't imagine how Hy Cite Enterprises, LLC is still accredited an A+. Well, actually I can. Hy Cite must work day and night to train their salespeople and customer service just what they want them to tell their customers. If you look at the complaints, most of the customers have a lot of the same complaints, yet Hy Cite's recall department will say that it is "my opinion" to feel that I've been deceited. Coincidental? I think not. The same complaints span from California to Michigan. I don't think these people all got together just to make up a story.
I, along with 2 sisters, bought the cookware in 2009 from Pinnacle Concepts of Madison, WI. We were told verbally that we would receive 3 free gifts just for purchasing the 9-ply thermal cookware: The 12" liquid core skillet, the salad machine, and the Jr. Steamer/Strainer.
Over the course of 4 years, I used the cookware and loved it. In January, 2013, I received a recall notice that stated there was a recall on the 9-ply thermal cookware. It stated the pans will be repaired (or replaced if they have already malfunctioned) at no charge. I was not happy with putting a hole in the pan, nor was I happy being without my cookware during this short time. I was reassured that the cookware would be just fine after they were fixed. About a year later, which was March or April, 2014,I was cooking with the 1 1/2 qt. kettle,
and it sounded like a gunshot. I didn't know what happened. Then, I discovered the valve popped out of the side of the kettle. I called customer service, was told that I should send all the 9-ply cookware back. I told her that I only had a problem with this kettle. She told me then I would have a matching set. I found out at the end of the conversation, that it was not for a matching set at all, indeed it was because they were having problems with this, but they weren't sure which pieces were defective. I'm pretty sure it was their way of getting back all the pieces without sending anybody another recall notice. They said they would send me a 5-ply set in return with a voucher to be used on one of the products from a list they give. (That's right, I couldn't use it for a product that wasn't on the list of their choices.) I asked them where the cookware was made. That day they told me China. But on another day, I was told Italy. You see, every time I called, I talked to a different person and they all had different answers. I finally got to talk to a supervisor one day and she told me the 5 ply cookware was made in Italy. She said that she would send me the cookware and I could use it and decide if I wanted to keep it or not, otherwise we could talk about a refund. I received the 5 ply cookware, the quality was way less than the 9 ply thermal cookware. It looks like the stamp on it that said "Made in Italy" was just quickly stamped on it to pacify the customers. I'm also told that cookware can be stamped "Made in Italy" if only the handles were put on in Italy. That is wrong. I called her and told that I wanted a refund. To my surprise, she said that I could only get a refund for $985. I asked her why and she said that their wasn't a recall on the "free items" and could only refund on the 7 piece cookware. That's when I learned that the word "free" really didn't mean "free" in Hy Cite's dictionary. I told her I wanted a refund for $1706.60 ($1590 +tax and handling of $116.60). That's how much I paid for the cookware (which by the way I still have the price list from Pinnacle Concepts, John Rockholt, which stated the 7 piece cookware set was $1590) If the 3 items weren't "free", then why wasn't I charged more? I was referred over to a supervisor and then another supervisor, where I was told the same thing, because of the sneaky way of handling the "free items". As my conversations with both of these supervisors got a little heated ( by this time I've had enough of Hy Cites deceits, according to them, my "opinion"), I asked for the President, [redacted] phone number. Imagine my shock when both of them said they didn't know their President's phone number. Of course, why would someone who treats people in this way ever want his number out? This company should not be rated an A+ in my "opinion". I told the supervisor that I'd be praying for him and the rest of the company that their hearts would tell them to do the right thing. How can a company that had a good product handle customer service this way? Please do a thorough check on them so that this doesn't happen to anybody else. Also, the way they are "handling" their customer complaints.
Thank you!
Sincerely, [redacted] Michigan

The absolute worst company I ever dealt with. They tricked me and my ex (which after reading other reviews we are not the first) into purchasing cookware and signing for a loan. The gifts they promised were all crap. Rings that could be bought at Walmart, a trip, champagne glasses that actually would have come out of our pockets and etc.
well, hard times hit and we broke up. He got fired and I wasn't making enough to make payments. Instead of working with us they started calling us and being insanely rude. I have never had his experience with any creditor or business in my life. They are condescending and threaten legal actions they cannot actually take. They text and email to demand money when we finally set up a payment arrangement just to keep threatening us. It is harassment, pure and simple. I'm disgusted at them.
I would NEVER recommend them. They take advantage and when they don't get their way they will go above and beyond to make you miserable.

We have been behind on our payments to this company, starting with the fact that they were supposed to take payments from our debit account from the beginning, which they did not do, causing us to get behind. I have made arrangements to start catching up. I am writing about this company because they are rude and harassing. I keep having to deal with a representative by the name of Cory [redacted], even though I have specifically said I do not feel comfortable with him handling our account because he is rude and gave us a screenshot of another customer's personal account information, when trying to harass us when the issue didn't even involve us in the first place. I spoke to another representative by email, Carolyn [redacted] who said she would take our arrangement plans, so we would not have to deal with Cory anymore and since then I have received TWO emails from Cory harrassing us about payment. I am SICK of this treatment from Hy-Cite and I would NEVER recommend them to anyone in the future. Horrible, rude company!! And their products are not that great!

Review: In 2010, my husband and I purchased a 7-piece set of 9-ply waterless, steamless, cookware. At the beginning of this year, I received a letter stating that there was a recall on my cookware and that I was to pack them up and send them in so Hycite could replace them with a new set. On February 9, I mailed my pots to them (I have the UPS receipt and tracking number). In April, when I had not heard anything further about my cookware I called Hycite to find out the status and I was informed that they had no record of me sending my pots in. When I gave them the tracking number they looked it up and it showed that they have those pots in their warehouse. They then informed me that they would replace my cookware but that they were out of stock and would not be back in stock until May. I told them I would wait and they processed my return.

In June, I called again to check on the status of the cookware and again I was told that they had no record of my return. After going through the same process to explain to them that I had sent my cookware in February they apologized and said they would process my return that day. The woman told me that the cookware would be mailed the next week.

In July, when I still did not have my cookware I called again to check. This time they told me that the cookware had been discontinued and that I was allowed a voucher that I could get other cookware, etc to replace the price of my original. After the salesman tried to convince me to purchase the 5-ply system and told him that I would not let him send me something without researching the product.

My husband and I looked through their website and decided that there is nothing that we want that will replace our original product. I called them and asked to speak to a manager and explained the situation and asked if I could just get a refund instead. He said no.

My husband is VERY upset at the situation and I do not believe it is right to have to accept products that I don't want when I was not told I would not be getting them back in the first place.

I will also say that during the same transaction, I purchased a knife set that I still have and enjoyDesired Settlement: I would like a refund

Business

Response:

In review of the complaint received by Mrs. [redacted], we can offer a refund of $1900 which would cover the 9ply cookware. We will be issuing a refund request for this amount and Mrs. [redacted] should be receiving the refund check in about 5-7 business days. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I bought an 8 piece 9 ply cookware set on March 6, 2012. In January 2013 Royal Prestige sent me a letter telling me to send my cookware back for a recall. I sent the pans back and they were repaired and sent back to me. The repairs consisted in making a whole on the outside of the pan and placing a plastic valve. When I used my pans for the first time after the repairs, the valve exploded making a very loud noise and was detached from the pan and it hit me in my face. I placed the valve back in the pan but it was not attached to it anymore. I continued using the rest of the pans and the same thing happened with the rest, except that with the rest of the pans the valve only explodes every time I cook but it is still attached to them. I called Royal Prestige to let them know since the cookware has warranty, and I explained everything with details. The Supervisor told me that my only options were to send the cookware back to be repaired again (with the same valves)but they also agreed that the problem was going to persist; and my second option was to get a 5 piece 5 ply cookware set and an extra "free" pan as courtesy. I explained to them that my contract was for a 9 ply and that I was not interested in the 5 ply set; Because what motivated me to buy this set was that the sales person explained to me that it was a lot better than the 5 ply. So I told the Supervisor that I wanted to send the cookware back to the company so I could be refunded what I had paid so far. She said that was not possible. Hycite sent [redacted] to my house to ask for the payments and I explained to him the situation. He said that I had to pay because if not, I was going to be sent to court and that he had assisted around 80 cases with the same complaint that I had and that the Judge had made them pay anyways. The product is permanently damaged and I want a refund.Desired Settlement: I want Royal Prestige/Hycite to reimburse what I paid so far because the cookware was damaged in the recall.

Business

Response:

In review of the complaint received by Ms. [redacted], we will honor her request for a refund. In order to receive the refund, Ms. [redacted] will need to send back all the merchandise, including cookware, Xtractor and mixing bowls. Once we have all the merchandise back in the warehouse, we will proceed with a refund. Ms. [redacted] will need to send back the merchandise and provide us with a tracking number to ensure that the merchandise can be tracked back to our warehouse. Please have Ms. [redacted] provide us with the tracking number via reply through the Revdex.com. Should you have any additional questions or concerns, please do not hesitate to contact us.