Hy Cite Enterprises

We have been behind on our payments to this company, starting with the fact that they were supposed to take payments from our debit account from the beginning, which they did not do, causing us to get behind. I have made arrangements to start catching up. I am writing about this company because they are rude and harassing. I keep having to deal with a representative by the name of Cory [redacted], even though I have specifically said I do not feel comfortable with him handling our account because he is rude and gave us a screenshot of another customer's personal account information, when trying to harass us when the issue didn't even involve us in the first place. I spoke to another representative by email, Carolyn [redacted] who said she would take our arrangement plans, so we would not have to deal with Cory anymore and since then I have received TWO emails from Cory harrassing us about payment. I am SICK of this treatment from Hy-Cite and I would NEVER recommend them to anyone in the future. Horrible, rude company!! And their products are not that great!

The absolute worst company I ever dealt with. They tricked me and my ex (which after reading other reviews we are not the first) into purchasing cookware and signing for a loan. The gifts they promised were all crap. Rings that could be bought at Walmart, a trip, champagne glasses that actually would have come out of our pockets and etc.
well, hard times hit and we broke up. He got fired and I wasn't making enough to make payments. Instead of working with us they started calling us and being insanely rude. I have never had his experience with any creditor or business in my life. They are condescending and threaten legal actions they cannot actually take. They text and email to demand money when we finally set up a payment arrangement just to keep threatening us. It is harassment, pure and simple. I'm disgusted at them.
I would NEVER recommend them. They take advantage and when they don't get their way they will go above and beyond to make you miserable.

I, along with many others, have been "deceited",(according to Hy Cite, "my opinion"), by Hy Cite Enterprises, LLC. I don't even know where to begin to tell you about it. First, and foremost, I can't imagine how Hy Cite Enterprises, LLC is still accredited an A+. Well, actually I can. Hy Cite must work day and night to train their salespeople and customer service just what they want them to tell their customers. If you look at the complaints, most of the customers have a lot of the same complaints, yet Hy Cite's recall department will say that it is "my opinion" to feel that I've been deceited. Coincidental? I think not. The same complaints span from California to Michigan. I don't think these people all got together just to make up a story.
I, along with 2 sisters, bought the cookware in 2009 from Pinnacle Concepts of Madison, WI. We were told verbally that we would receive 3 free gifts just for purchasing the 9-ply thermal cookware: The 12" liquid core skillet, the salad machine, and the Jr. Steamer/Strainer.
Over the course of 4 years, I used the cookware and loved it. In January, 2013, I received a recall notice that stated there was a recall on the 9-ply thermal cookware. It stated the pans will be repaired (or replaced if they have already malfunctioned) at no charge. I was not happy with putting a hole in the pan, nor was I happy being without my cookware during this short time. I was reassured that the cookware would be just fine after they were fixed. About a year later, which was March or April, 2014,I was cooking with the 1 1/2 qt. kettle,
and it sounded like a gunshot. I didn't know what happened. Then, I discovered the valve popped out of the side of the kettle. I called customer service, was told that I should send all the 9-ply cookware back. I told her that I only had a problem with this kettle. She told me then I would have a matching set. I found out at the end of the conversation, that it was not for a matching set at all, indeed it was because they were having problems with this, but they weren't sure which pieces were defective. I'm pretty sure it was their way of getting back all the pieces without sending anybody another recall notice. They said they would send me a 5-ply set in return with a voucher to be used on one of the products from a list they give. (That's right, I couldn't use it for a product that wasn't on the list of their choices.) I asked them where the cookware was made. That day they told me China. But on another day, I was told Italy. You see, every time I called, I talked to a different person and they all had different answers. I finally got to talk to a supervisor one day and she told me the 5 ply cookware was made in Italy. She said that she would send me the cookware and I could use it and decide if I wanted to keep it or not, otherwise we could talk about a refund. I received the 5 ply cookware, the quality was way less than the 9 ply thermal cookware. It looks like the stamp on it that said "Made in Italy" was just quickly stamped on it to pacify the customers. I'm also told that cookware can be stamped "Made in Italy" if only the handles were put on in Italy. That is wrong. I called her and told that I wanted a refund. To my surprise, she said that I could only get a refund for $985. I asked her why and she said that their wasn't a recall on the "free items" and could only refund on the 7 piece cookware. That's when I learned that the word "free" really didn't mean "free" in Hy Cite's dictionary. I told her I wanted a refund for $1706.60 ($1590 +tax and handling of $116.60). That's how much I paid for the cookware (which by the way I still have the price list from Pinnacle Concepts, John Rockholt, which stated the 7 piece cookware set was $1590) If the 3 items weren't "free", then why wasn't I charged more? I was referred over to a supervisor and then another supervisor, where I was told the same thing, because of the sneaky way of handling the "free items". As my conversations with both of these supervisors got a little heated ( by this time I've had enough of Hy Cites deceits, according to them, my "opinion"), I asked for the President, [redacted] phone number. Imagine my shock when both of them said they didn't know their President's phone number. Of course, why would someone who treats people in this way ever want his number out? This company should not be rated an A+ in my "opinion". I told the supervisor that I'd be praying for him and the rest of the company that their hearts would tell them to do the right thing. How can a company that had a good product handle customer service this way? Please do a thorough check on them so that this doesn't happen to anybody else. Also, the way they are "handling" their customer complaints.
Thank you!
Sincerely, [redacted] Michigan

my fiancé and I purchased the cook wear in late January. Every since the product has Arrived we have watched the video and we are unimpressed with it. We try to cook with them and every time our food burns. Keep in mind we lower the temp on the stove to the lowest possible setting and it still burns. I have called customer service three times and all I am told is to watch the video and then purchase this cleaner. We are unable to find the cleaner any where. The lady I spoke with would not listen and kept talking over me. I was not very happy.

Also, when the account was set up the payments were to be automatically taken out of my account on the 28th of every month not the 15th (this was told on the phone when account was set up) and every since I have been seeing an NSF charge on the statement which means someone has input my information wrong because the money has been in my account. I am however unable to see my full account information to know if accurate. We have been charged $25 fee every month for this error. As you can see I am very frustrated and at this point very unhappy with the product as well as the problems we are having with your company.

My fiancé and I are so fed up with the run around we would like to return the product with a full refund on what has been paid so far.

I would like a return authorization number so that product can be returned. A response would be appreciated quickly as this is a continued problem. I feel like we have been scammed and I am very disappointed I really liked the presentation but after getting the product we are very saddened by the way we have been treated with the account.

Sent from my iPad

Review: My fiance went to a bridal expo and had given her info to Davids Bridal to get a coupon off of a wedding dress. Shortly after, she received a call saying she won prizes (free trip, $700 JVL Jewelry, $1000 coupons). The catch was we had to go to a meeting room at the [redacted] in [redacted] to view a cooking show where they were selling pots and pans-no purchase necessary. We did go. We fell for the PUSHY salesman's product and signed (what now appears to be a fake contract-which I left out a signature) for $3000 in pots,pans and knives. We were told we could cancel by the salesman named [redacted] who gave his "cell phone #." The next day we thoroughly read the contract and literature and researched this company and prizes online and determined its all a scam and is fake. Other consumers have been dealing with this company it seems for many years (company has changed names several times it seems: China cookware, Bridal Registry,Southern Bridal Registry,etc.) and they say its a crappy product and you dont get what you pay for, the company doesn't return phone calls and adds onto the bill, refuse to cancel your order, tons of complaints. We immediately tried to cancel by phone with all the phone numbers provided on contract, Warranty , paperwork and [redacted]'s "cell phone #" but no one answers and phone just rings and rings. Fake numbers! Please help us resolve our issue with this fraudulent company that has been duping people for years and years apparently. We are especially worried because they have my ss# and all of the other couples in the room fell for this too.Desired Settlement: We would like something in writing from this fraudulent company that our order is cancelled with no charge.

Business

Response:

In review of the complaint received by [redacted], our Customer Care Department received an e-mail from Mr. [redacted] on Saturday January 17, 2015 requesting the cancellation of his order that was signed on Thursday January 15. 2015. A reply message was sent to Mr. [redacted] on January 19, 2015 that the cancellation request was being forwarded to the Independent Distributor and if they had any questions they could contact their office. The Distributor’s office phone number was provided in the e-mail to Mr. [redacted]. Per notes on our system the order was cancelled on January 19, 2015 and no further obligation on the part of Mr. [redacted] will be necessary for this order. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My contract was altered and to mail different items order under my original contractDesired Settlement: I would like to get the items that were order under my original contract, I have both copies of contract the carbon copy of the one that I signed and a copy of what the company has on file, my contract # is [redacted] the sale rep [redacted] Very unprofessional, Never answered my calls, I order the following

olla de presion de 10L I received the 6L

sarten Gourmet 12" con Tapa I did not get the Cover

Plancha de acero inoxidable, that was fine, not happy with it but it is what I order

Business

Response:

In review of the complaint received by Mrs. [redacted], we will be contacting Mrs. [redacted] to work out a resolution. Should you have any additional questions or concerns regarding the merchandise, please do not hesitate to contact us.

Review: my wife and I purchased utensils from this company, they said knifes and pots were stainless steel, no way they broke and are all rusty, we also purchased pots and water filtration we was only able to used it for not even 3 months, we call them told them about the problems they were very nasty and rude, they kept telling us they was going to send some one to look at he products it have been more than 9 months that we are still trying to get them to do something about the situation since they claim that the have warranty, a warranty with lots of hassle and problems, because till today after all the issues we have been facing we was paying on time every month, last month I had an accident with one of the knife's I was cutting vegetables a piece of the knife came off stay on the vegetables and my 3 year od was eating I heard baby crying and bleeding on his tongue nothing mayor, but I call them and inform them about the problems, and I told them that I wasn't going to pay till they resolve this issues, they said you cant do that, I also told them that if they don't resolve this problem I was going to report them, they just nasty and rude responded ok do it and they hang up. I told them that they can go to my house and take all those crappie un useful products, they told me that we need to pay no matter what that we cant stop paying just because we cant use the products. To me they are a total scam because we have been trying to call the sales rep and inform him and he told me that he never said that knifes cant break and that they can get rusty. they all lie to us now since it been so long and we are trying to get answers they are trying to act smart and giving us nasty rude attitude. for last month I dint pay and they reported my account delinquent to the credit bureau, they are fast reporting my account delinquent just because I was clear and told them that if don't get answer in regards to crap of products I wont pay, until today almost a year and im still fighting with them, I can send you pictures in that conditions of the products only used them not more than 3times they are totally bad cant used them at all, I been paying for something that I haven't been able to use. they promised and promised but never do nothing about it. I'm so done of dealing with that irresponsible company they are liars and thieves... I wont keep paying for products that are no good...Desired Settlement: I want them to take their products, and clean my record on the credit bureaus' because just I dint pay last month they reported my account delinquent, but all the call I made to sales rep and to hy cite and they just kept promising and been almost one year and they haven't resolve my concerns, don't want to deal with this company anymore, I wont keep paying for products I cant use at all. I been paying on time even though all this problems been going on I never stop paying., just last month I stop paying.... and they were very quick to report my account to the credit bureaus.. I want them to take their products back... I wont keep paying those jokers thieves..

Business

Response:

In review of the complaint received, we show that we spoke to Angel Cortes back on the 5th of December and they hand mentioned what happened with the knife and her son. We asked them to provide us with a written description of what happened along with any pictures they had showing that their son was injured. We provided them where to send the documentation but were told that they needed to seek the advice from their lawyer. To this date, we have not received any documentation regarding the injury claim. If the knives require warranty service, the account will need to first be brought to a current standing as it currently is 2 payments past due with the third on due now. Once the account is current, the customer will need to contact our Customer Service Department at ###-###-#### for assistance with warranty on the knives. The cancellation of the order is no longer eligible and the customer will remain responsible for the balance. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: The company sent me a product recall notification letter stating that water can get between the thermal walls of Royal Prestige Brand 9-Ply Thermal Wall Cookware pan(s) and when heated, can cause the interior of the pan to malfunction and suddenly collapse, crimp or severely deform, potentially causing a burn or

fire hazard.

I contacted the business to notify them that I am currently stationed in [redacted] and I asked them if they could tell me how I would get the pots to them for repairing or replacing and they said they would get back to me. It's been about two weeks and they tell me the same thing when I call them but they have yet to get back to me.Desired Settlement: I would like for them to pay the fee for sending the pots back for repair or replacement. I spent a lot of money on those pots and it seems as though I'm being treated unfairly due to the fact that I am stationed overseas and unable to take it to the local UPS store.

Business

Response:

In review of the complaint received by Ms. [redacted], under the recall that is currently being conducted, it is the customer’s responsibility to send the merchandise back to us using the authorization number that was provided to them. The authorization number is only valid in the US so it would be Ms. [redacted]’s responsibility to send the merchandise from [redacted] to the US and then have someone in the US send it to us. We will then ship the merchandise back to the address in the US, as we do not ship overseas. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: We purchased a set of cookware, Royal Prestige, that was quite expensive, so we chose to make monthly payments. Hy Cite Finance was the credit company used by Royal Prestige for those payments. We set up auto-deduct and also made additional electronic payments from our bank account, in order to pay off the balance more quickly. I erroneously made an additional $200 payment at the end of our balance. When I realized my error, I called Hy Cite and talked to a rep, requesting an immediate refund. I made that payment on 5/12/14. She stated it would likely take up to 30 days, in order to make sure the payment cleared! Already ridiculous, given the payment was made directly from my bank. So I waited 3-4 weeks and called again on 6/11, a month later. I was then told I would received the check by 6/18. Of course, I did not. I was out of town from 6/19-6/24, and found no check upon my return. I just called again and complained strongly about their holding my money. The rep got offline to talk to her supervisor, and then came back saying the check was mailed yesterday, 6/24, by regular mail. I don't believe that for a minute. I'm sure they will likely get it into the mail today, but it should have been sent overnight or express. I paid my balance quickly and more than on time. For this outfit to hold an over-payment for 6 weeks is unethical and very bad business. And for it to require me to make three calls weeks apart to get my money refunded is unconscionable. Clearly, they are making interest off my money by keeping it that long. I will avoid anything with their name on it in the future, and would advise others do the same!Desired Settlement: An immediate deposit of $200 to our bank account, or a check mailed to us immediately.

Business

Response:

To better assist on this complaint, could we have the Royal Prestige account number.

Review: I purchased the Royal Prestige pans about 7 years ago. In 2013, Royal Prestige sent out a recall letter saying that pans must be returned to be fixed. I followed the instructions and returned the pans. When I got them back, a hole had been drilled in the side of the pan and a rubber stopper installed. We were shocked that after paying so much for these "50-year guaranteed pans" this was the "fix." Several weeks went by and every time I used one of the pans, the stopper would fall out. I called Royal Prestige and was told to send the pan back through the UPS shipping recall form once again. I did this. Then waited, hearing nothing for a few weeks. I then received a new pan in the mail, of completely different, lower quality. The original pans I purchased were 9-ply, this new pan is a 5-ply. Along with the pan, I received a credit vouchers for $27. There was no information in the package about the voucher or the replacement pan. So, I called Royal Prestige. I was informed that the stoppers were defective and the pans needed to be replaced. They informed me that the scope of the recall had changed and all pans needed to be returned again for replacement with the 5-ply. I never received written notification that the recall had changed. After spending about an hour on the phone with a representation whose English skills were severely lacking, I found out that after the full replacement of all pans, I would be issued another credit voucher for the difference in purchase price from the 9-ply to the 5-ply. I asked if I could just be given a cash refund for the difference ($235), as I do not want to waste any more money on these over-priced products. I was told that was not an option. January 29 I returned the pans yet again for the full replacement. I spent another hour on the phone with a representative, trying to figure out what the $235 could purchase. The answer? Hardly anything. The products are so overpriced its ridiculous. And frankly, with the way they have handled this recall, I do not want any more of the products in my house. I have had to purchase a set of pots from a local store to use while my fancy pots are being recalled, sent back in forth in the mail, and recalled again. I'm over it.Desired Settlement: Keep your pans, send me back the original purchase price.

Business

Response:

In review of the complaint received by Ms. [redacted], under the recall, the 9ply Thermal Wall cookware is to be replaced at no charge with a credit voucher for additional merchandise. We are willing to make an exception and provide Ms. [redacted] for a refund of only the recalled 9ply merchandise. The amount of the refund would be for $1352. This refund would be done in the form a check and we will need for the recalled 9ply merchandise to be received back in our warehouse. Notes will be placed on her account and should Ms. [redacted] wish to proceed with the offer, all she would need to do is contact our Recall Department at ###-###-#### and they would be able to assist her. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Hi, on February 7th a man came to my home to which I thought he was coming to put my new filter together that my parents had bought me months ago to do a display because that's what he said he thought he was gonna do. He had no idea how to set it up but anyways he did a display of his product he pressured me into trying to get a 5 pc set of cook ware I wasn't going all for it for the fact that I didn't have money he was very persistent in me buying his product I still didn't want too he said his manager dropped the price down and to only give him 120$ but like I said I didn't have any money so what he did was to put the 120$ out of his pocket and for me to pay him later I still didn't agree but after 2 days I called on a Tuesday and told them to cancel the whole thing and he said that it will mess my credit up I told him I didn't want anything from the beginning so he transferred me over to his manager and I explained everything I told him I didn't put any money down and that I just wanted to cancel the order I didn't know what the big deal was but he told me that what the sales guy did was fraud and that he was gonna file a report and told me he can cancel no problem but he wanted me to speak to the sales guys just to see if we can come to an agreement I also didn't agree just wanted it over. I spoke to the guy he basically told me why did I threw him under the bus I explained and he said that he could loose his job and his wife was pregnant I felt symphaty for him. He told me I didn't have to pay him anything. It took 3 weeks for the product to come and when they did I used right away the product is suppose to be none stick and the food that I had cooked stuck right away and even burnt I called the sales guy right away he same he was gonna come to my home next day. He never showed up and never answered his phone neither dose his manager I've left voice mails and nothing it's been over a month I just want the order canceled and for them to take there dish wear that has lifetime warranty back. I regret ever feeling symphaty for that man wish I could take it back plz help me.Desired Settlement: I wish for them to cancel this order and to take there merchandise back and never to contact me to purchase anything ever again

Business

Response:

In review of the complaint received by [redacted], we have a copy of a sales order that was signed by Ms. [redacted] on February 7, 2016. On the sales order the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation. Per notes from our Verifications Department, Ms. [redacted] verified the order as being correct, including the amount of the down payment paid by her, merchandise, monthly payments and the amount to be financed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation and Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

Review: Hy Cite Enterprise had a sales representative come to my home on numerous occasion. One day, on my way out I met with the gentle man that came to my home( which my parents reside with me). I specifically said to him, I will call you once I am able to uptain information about your company. Please do not come by while I am not here. So, my parent who are senior citizen(73 and 82yrs old) and there primary language is not English, he used that as his advantage.He decided to come again while I wasn't here and persuaded them to buy a water filter for $900. He told her to fill out some paper work which, she did but yet has not received a copy and wasn't explained about anything. The company called one day and I said no we haven't received any copies of what my mom signed and I inquired about what was going on. I respectfully said we we're not interested in there products. We then received a box of the products. I asked my parents for the gentle mans card. I tried cling him and so has my parents. He has not answered her calls nor mines. I decided to call the company after waiting for a call back. I was told by the company since I haven't returned the package in 3 days I am stuck with a the payment. Excuse me, we have been calling and we haven't been getting no assistance. The box has not been open or tampered with. I have photos and a package return slip. I sent the package back and do not want to do business with them at all. I feel as if my parents were being harassed. Also, I have filed complaints as well, to my knowledge her social security was asked for by this gentleman. I feel her account mite be in jeopardy of being compromised bye an unauthorized user. I think this is the worst door to door scam a person can do to elderly people. I am very disappointed and also will be willing to take this matter further.Desired Settlement: The product is returned not in our possession and want all information/contracts destroyed. also, she should be refunded what she gave this man.

Business

Response:

In review of the complaint received by [redacted], we have an order in our system under the name of [redacted] and [redacted] that is signed and dated August 11, 2015. This order was verified with Ms. [redacted] as being correct and accurate on August 13, 2015 at approximately 4:36pm Central time and no request to cancel the order was mentioned by Ms. [redacted]. Since the allotted timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Arthur [redacted]

Business

Response:

Ms. [redacted]’ account has passed the allotted timeframe to cancel. We are attaching a copy of the sales order that was signed by Ms. [redacted] and the co-signor, [redacted] on August 11, 2015. Stated at the bottom of the sales order, right above the signature lines, is the notice of cancellation. The notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order is signed. By Ms. [redacted] and [redacted] signing the sales order, they were in agreement to the terms and conditions of the sale and the terms to cancel the order. Also, this order was verified with Ms. [redacted] as being correct by our Verifications Department on August 13, 2015, therefore merchandise was shipped. Since we are not accepting the cancellation of the order Mr. and Ms. [redacted] will remain responsible for the account and any and all balances associated with it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I would like to say this matter is very upsetting and poor customer service and no one should deal with this company. I specifically asked your sales representative to not come to my home with out me([redacted]) calling him because I stated we were not interested. He deliberatly came to my home several times unannounced with out me being there to assist my parents to this matter. FYI, my parents first language is not english and he was aware of that. After I was told he came he scaring my parents I called him and no calls were ever picked up nor after the package was received as well. Your company is a scam and targets elderly and foreigners. If you had a heart, you would not being doing this especially during the time of ones hardship. Once again we don't have the product, you do, so you can not charge us for something we do not want nor have. Enjoy your day!

Regards,

I received a call from this company saying we had won the wedding package. We would receive a list of free products all we had to do was set up an appointment for the time this company would be in our area. So my husband and I did this, well the appointment ended up being a sales pitch for their pots and pans and cuttlery. The salesman [redacted] gave us a hand out which stated if we bought one of the pans packages we would receive a choice between 3 items for free. One of which was the cuttlery set ($1000 in value), since my husband had been wanting nice knives we decided to go for it. We got the 11 piece pans package, which states on the sheet it was around $1200. While talking with Mr. [redacted] he gave my husband and I each a sheet, told us to fill out the top and sign the bottom and he would take care of the rest.We gave him $150 down payment and were guarenteed our order would arrive in 8-10 days. After 2 weeks my husband called the company to ask where our oder was. Well when he did this he looked at the papers [redacted] had us fill out, at the bottom of one, which happened to be a contract it stated we owed them over $2700. [redacted] charged us for the pans package and $1000 worth of cuttlery and several hundred dollars for shipping and handling. When we tried to get a hold of our salesman he was not to be heard of. His boss told us that we were wrong and that its company policy that [redacted] go through that entire contract and receipt with us after he fills it out (which he did not). When my husband was calling the company to get a hold of someone to help us, the person he talked to gave him a fake number to call them back because he said was going to call the woman every day until our salesman called us back. A couple of weeks ago, one of my pans lid's melted. My husband called today to get a replacement, and the company is saying they wont replace it, because it is misuse of their product. Even though we were told these are a 50 year warrenty no matter what the case. This company is a joke and scamming people out of thoughsands of dollars, but by making you secretly sign a contract without your knowledge of what it is, they can legally get away with it-which is total bull [redacted]. This salesman [redacted] also told us that he is former military, and he stands proudly based on his ethics. My husband and I are both Military- Combat Vets who just returned in April 2013, so just a warning to other military that he will try to scam you and lie to you about him being former military as well.

Review: I bought a cook ware set to Royal Prestige about ten years ago I was satisfied with it that was the reason I decided to get some new products the seller offer me the new products and told me that this products has the same quality and same materials, but it was a lie I discovered when I recive the product the quality nor the materials are the same the first ones have surgical steel titanium,copper,silver alloy and manufactured in the USA. The second ones are just stainless steel and they are now manufactured in China or India also this product has a different shine. I've been having it for one month and, I have used it three times and they already started peeling off it looks like the set of pots have a cover or a sealing shine that is peeling off every time I use them I am very concerned with this situation, because it is health risk to my family,because it goes into the family's food. we are eating the product that is peeling off I already contacted the company and let them know my concern about the issue. I want to return the product due to this situation. They told me that they can exchange the product if they confirm a defect for the same product, I told them that there is not any defect on the product the problem is that this new product has a shine sealing that it is peeling off and poor quality. I told them that with the old product it did not happen,even though I been having them for 10 years. I told them if they exchange the set for that product I will agree to accept a exchange if not. I can not accept the same product that could cause a health problem to my family. They answer you signed a contract which it says that all sales are final, so I have to keep the product no matter what. That is why I am doing this complain because they must be a way that somebody check the products quality. They are expensive products. Which must be a quality products and they must let the clients know about the changes on the products not lie to you and said that are the same quality.Desired Settlement: I want to return the product to the company.

Business

Response:

In review of the complaint received by [redacted], in order for us to offer the appropriate assistance, we need for Mr. [redacted] to send us the cookware for inspection. Mr. [redacted] can contact our Customer Service Department to make those arrangements. Without inspecting the merchandise, we will not be able to proceed with complaint. Should you have any additional questions or concerns, please do not hesitate to contact us.

Customer Care Department

Business

Response:

Unfortunately for the merchandise to be inspected, it will need to be sent to our warehouse which is located in Wisconsin. We will be more than happy to inspect the merchandise but it will need to be sent to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to the letter below. I'm not going to be able to send you the merchandise for inspection for the following reason. The merchandise is the only proof that I have in my possession that proofs that the product sold to me is not of the high quality Royal Prestige claims. I plan to use the merchandise in a court hearing that its been schedule for February 18, 2014. Currently Royal Prestige has a product that I believe can be harmful to the consumers that cook with their products. There is a sealing in the inside of the pots and pans that is detaching and becoming part of what is being cooked in the pots and pans. I made sure to let Royal Prestige of this issue and I did not get the response I was expecting from them. This is very concerning to me, there might be thousand of families that might be putting their health in danger by cooking in this pots and pans and knowing what type of chemicals are in the sealing that is detaching.

I'm open to meet in person with you for you to check the product and see the issues I explain above. I currently reside in [redacted]. Any questions or -concerns please contact me by email or by calling me at ###-###-####. -- [redacted]

Review: a sales representative from royal prestige came in to my front door and ask me if she can come in to show me some products and sales that they have I said yes

she show me a catalog of the products and I like a shower water filter I was indesise about the price because was to expensive but she said that reason of the price was because it came with a box of six replacement water filter that the box was worth a $180.00 and it was free with the purchase of the shower water filter I a said that was worth it because it will last me approximately 3 years and she said that they will come and installation in my house just call her wen ever I received the water filter I did called her and never returned my phone call I did the installation my self and I weight for the replacement filter to arrive buy the box never did I call her 3 times and she said that she will call me back and never did then I keep calling her and she never answered and I call the company and they said that they cant help me with that.

I ask to speak to a supervisor and she said the same thing that order was never made and that they wore not responsible the name of the sales representative is [redacted] I did this purchase on 05/15/14 and is 10/12/14 is been 5 months no answers or any actions was made the distribution number #[redacted]Desired Settlement: just need what was promised because it is very up sad that they don't keep there promises

Business

Response:

In review of the complaint received by [redacted], we have spoken to the Independent Distributor about the missing shower filter cartridges and we will be requesting that they be sent directly to Mr. [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: A recall for the 9-ply cooking utensils was issued via mail to my house. I had to cook large batches of food and freeze them in order to make sure that we had provisions while the items were out being repaired. I took the utensils to UPS as per the instructions. A few weeks later I called to track the status of my utensils and was told that the company was not going to be issuing the pans back to customers anymore and that there was a change in policy. I was given three options: 1) Purchase the 5-ply utensil versions of the products plus an additional item, 2) Purchase the 5-ply versions of the utensils and receive a voucher for $128 or 3) Receive a voucher for the $1848.90 to be put toward any 5-ply products. I stated that I was very unhappy that I was not informed about the change in agreement and I requested for my money back as I am not interested in the 5-ply products. I was told that it was not an option. Also the customer service person told me I had to decide what I wanted at that instant and I could not change my mind later as to what I chose. I asked to speak to her manager who was very courteous on the phone but repeated that same options.Desired Settlement: As I mentioned to the manager, I paid for 9-ply products and have no interest in the 5-ply products. If I wanted 5-ply products, I would have purchased them instead, At this point, I just want my money back,

Business

Response:

In review of the complaint received by Ms. [redacted], we will honor her request for a refund. In order to receive the refund, Ms. [redacted] will need to send back all the merchandise, including all non 5ply cookware, bake ware, and 5pc knife set. If only the 9ply cookware is received, we will only refund for that cookware. Once we have all the merchandise back in the warehouse, we will proceed with a refund. Ms. [redacted] will need to send back the merchandise and provide us with a tracking number to ensure that the merchandise can be tracked back to our warehouse. Please have Ms. [redacted] provide us with the tracking number via reply through the Revdex.com. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I am so upset.My fiancée and I went to this event here in Buffalo to watch a presentation about kitchen charm pans they were selling. After lengthy discussion my fiancée and I decided to buy the pans at the agreed upon price. The person who sold us the pans told us it would be interest free and we would only have to pay a small price per month. We specifically asked the seller if there would be interest and he said no. I work at a bank and I know for a fact if you sell something and there is going to be an interest charge you have to give disclosure to that. I get the first bill in the mail and I see that we are being charged 24.99%!!. I call Hy cite to figure out what is going on and they basically said there was nothing they could do. The first rep I spoke to told me it could be converted to an interest free loan so he forwarded the call. The rep I was forwarded to told me that was a lie. So now I sit here 7 months away from getting married and we feel scammed into this loan. I have all my copies of my contracts and none of them say 24.99%. We don't want to go forward with a lawsuit so we decided to complain here first. I would just like the interest to be taken off because this is not what we agreed to.Desired Settlement: I would like the interest to be taken off as it is illegal to sell something at an installment loan without disclosing it to the customer. Also we were supposed to receive a free 8 day trip with our purchase and have yet to receive that.

Business

Response:

In review of the complaint received by [redacted], attached is a copy of the sales order and credit application that was signed on July 18, 2015. Also attached is the reverse side of the credit application. On the front side of the credit application, towards the bottom of the document, right above the signature line, line D states: “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms. [redacted] signing the credit application, she was agreeing to the terms and conditions regarding finance charges and interest rates. Since Ms. [redacted] signature is on the credit application agreeing to these terms, any and all accrued interest will remain on the account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department

Review: On 4/17/2014 I Made a purchase with [redacted], from Royal Prestige, MY purchase was finance thru HyCite. The contract Was for $4444.13 with down Pmt of 1444.13 balance $3000, my contract has payment of $150.00 monthly. I received statement with $175.00 monthly payments. Since April 2014 The have not responded to complaint. Im willing to Take my case to small claims court if they are not willing to fix it. Manager treatened me on reposessing product when I stop making payments, spoke to HyCite on 3/30/15 tthey said they will fix it And they did not. Received a call from Manager again today 4/06/15.Desired Settlement: Billing Adjustment

Business

Response:

In review of the complaint received by Ms. [redacted], we have attached a copy of the sales order that Ms. [redacted] signed on April 17, 2014 where it shows that the monthly payment would be $175.00. Further review of the account, we see that Ms. [redacted]’s account is currently 3 payments past due with the current payment of $175.00 due on the 28th of April. Since Ms. [redacted]’s account was established back on April 24, 2014, the minimum balance has always been $175.00. There are no notes on the account that Ms. [redacted] has ever disputed that the minimum payment should be $150.00. Since there have been no notes on the account regarding the dispute of the minimum payment, we feel that that this complete has no merit and the minimum payments will remain at $175.00. Should you have any additional questions or concerns, please do not hesitate to contact us.

Not recommended. Did a scare tactic with baking soda on their pans vs my pans. When people I know declined to buy they said" Nice knowing you.." as if something terrible will happen if they did not purchase. High pressure sales people. We are expecting a baby in March and when I called to cancel (priority reasons) they said I couldn't due to the contract because you only have three days. First, how can you decide to cancel before you even receive the product? Although this wasn't the reasoning for me cancelling. Then, when I asked them what if I just stopped paying altogether, they said they would "send it to collections" and that " you would have to pay anyway." I wish I never got into this predicament......

My husband and I purchased 9 ply, 7 piece cookware set made by Royal Prestige (Hy Cite Enterprises) in 2012.

I just wanted to let everyone know that this cookware is not safe! The cookware was recalled. The company sent us a letter stating that we needed to send in our cookware for repair. We sent it in and had the necessary repairs made and the cookware was sent back to us. Today I was cooking with one of the repaired pots and it exploded on me! Luckily the part of the pan that exploded was facing the wall and therefore did not cause me any injury. But if the pot would have been turned the opposite way, I would have likely suffered serious burns. I'm scared to even think what would have happened if my child had been walking past the stove. Do no buy this cookware and if you have... return it!!!

I have called the company and complained and they are going to refund our money for the cookware set.. so I suppose that is a positive. At least they are going to take it back.