Hy Cite Enterprises

This business is absurd. There should be no reason on earth they have an A with the Revdex.com. That being said, they put on a good show for their pots and pans, but when you get them in the mail, if you want to return them (within the 2 week purchasing timeframe), it won't happen. They give loopholes apparently in the contract about returning the items within 5 days or some nonsense, rather than the date range they describe. 2 days late on a payment? Your phone will blow up. I'm this close to filing a class action lawsuit because of the harassment, emails and phone calls, as early as 5am and as late as 11pm from these people. The emails are ignorant and childish. Try to talk to a customer sales associate with a real problem? I attempted to file a customer complaint and they hung up on me. Go to Williams and Sonoma if you plan on buying overpriced pots and pans. At least there you can get decent customer service. Forget this. And their interest is horrendous. Don't waste your time!!!

Review: This company was deceiving and took advantage of me! My fiance’ and I were invited to a 90 minute presentation in which we were to receive a free gift afterwards. I went for that reason figuring what is the harm in that? Well, here it turns out to be a pots and pans presentation that lasted 2.5 hours instead. I will admit the presentation was fun and maybe the product is good(but overpriced), but I was more excited about the gifts that we could receive. We were repeatedly told you must buy today to take advantage of the sale and of course that got me thinking well at least if I buy I could sell the product for the same price if I didn’t want them in the end. Well, I end up walking out with an order on the way and 3000 dollars less in my pocket. We were offered vacations on the side which is the only reason I bought the product because I figured I could use the 7 night 8 day vacation for my honey moon. You could only get the long vacations if you paid for the bigger set. I figured that mathematically it was a great deal. We were told about the airfare not being included but were not informed about the 300 dollars of taxes we have to pay. We were told we could sell the vacations but the certificate says you cannot sell or trade them. We were told the vacations never expire but they expire next year. How will I go on 6 vacations in 1 year??? I decided to call to cancel the order while the shipment was on the way but they refused to stop it. I called one day late.Although I did also send a cancelation in the mail but they go by the postmark date rather than when it is signed. I went through a lot of calls and research only to find that there was no way out of that contract. I wish I never signed it of course I was tired and not thinking clearly since the presentation went later then they said it would(it was 11:30 by the end) and I had work to go to in 4 hours after. Even though they said no pressure I felt lots of pressure to buy. I also bought my product on false information and misrepresentation. I looked right at the woman that gave me the contract and I asked, “how much would this cost if I bought this later on?” because I figured I would research first. Well she told me, “They are double the price you’re paying.” That would mean they would cost 6000 dollars! I thought to myself, what a steal. Then I figure out that they are not worth that much at all. The sales representative also kept talking down on other products claiming they are NOT SAFE. He made claims about aluminum pans and pans with Teflon in them being connected with health problems. According to the CEO they are not supposed to bash other products and claim other products cause health issues! Here in the end I have bought 3000 dollars worth of cookware that I don’t want and never did and there is nothing that can be done about it. The company will not refund money which is strange because if the product I bought is really worth 6000 dollars, from a business standpoint they would save money by canceling my payments and taking the items back. Not really what I need causing me stress and grief while I have my wedding coming up! I don’t see how people can take advantage of engaged couples. It is really upsetting! What a mess. On top of all that the customer service is very diverse. One lady that answered was polite while another was very rude and tempered. Last time I checked contracts are void if signed if you have been lied to and you are a buying a product on false information! I want the product gone and my money back! I hope this informs any future customers about what they may be running into while attending these “simple” and “no pressure” presentations. Beware! Also I did lots of research on the "amazing gifts". I do not know for sure but it seems they pay little for these vacations because they work through [redacted] marketing who works with hotels to get leftover rooms cheap. [redacted] even says on their sight to use these as the last punch to get the buyers attention. The sales reps get these cheap and use these to draw you in. Might as well pay for your own trip and go wherever you want to! Also the 600 dollar value of rings that we received is deceiving as well. [redacted] even does promo codes once in a while offering 2 free rings. They make money on the shipping you pay which is 25 dollar a ring. Rings that are very similar can be bought for less than 25 dollars elsewhere. This buy is outrageously unfair paying so much for something with little value! I found all these things out after the 3 day cancellation policy so I am trying to let others know before it is too late what they may be getting into! Others may have a good experience with them but I have not and this is my honest experience.Desired Settlement: This is what I would like. I want my money back and to not have to go to court. I do not want to have them calling me unless they are calling to tell me they will refund me and take their products back. They are unbelievably difficult to talk to. I would even be willing to pay and ship them back at my cost.

Business

Response:

In review of the complaint received by Mr. [redacted], Hy Cite Enterprises, LLC is the finance company for the order that was placed through the Independent Distributor, [redacted]. on May 6, 2015. The merchandise that was purchased is merchandise that is not shipped or warranted by Hy Cite Enterprises, LLC. Any promotional material or offers that were made during the presentation are not the responsibility of Hy Cite Enterprises, LLC and should be brought up directly with [redacted]. or the actual promotional company. Per the notice of cancellation that is indicated on the sales order, the order was only eligible for cancellation 3 business days after signing the sales order and since the timeframe to cancel has passed, the account is no longer eligible for cancellation. By Mr. [redacted] signing the sales order and credit application, he was in agreement to the terms in conditions of the order. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: This company is impossible to deal with. I have called four times to correct my billing address for them to send me a statement and I have not received one piece of mail from this company once. The purchase was made in Feb 2014 and I have called and requested statements to pay my bill and I have received nothing. I called to pay by phone and it was an additional 10.00 to pay over the phone and I refused to pay extra for their mistake. I also have tried for three days straight to pay online, but I cant set up an account for payment because they CAN NOT seem to find the order number which I have taken right off the packing slip as indicated. I am so feed up. I am going to return the item purchased and close this account, so I never have to deal with this company again. I have NEVER dealt with a company who refuses to send out a paper statement. I pay all my bills by mail due to security issues. I want a proper paper statement with all late fees removed since it was not possible for me to pay my bill since I have NEVER RECEIVED A STATEMENT. PLEASE HELP...Desired Settlement: A CURRENT MAILED STATEMENT WITH ALL LATE CHARGES AND FEES TAKEN OFF.

Business

Response:

In review of the complaint received by Ms. [redacted], we see that statements have been sent to same address that appears on the complaint. Ms. [redacted]’s statement automatically generates on the 12th of every month. Her next statement will generate on 6/12/14. Per notes we have on the account, Ms. [redacted] indicates that this account is her daughters and the daughter is the one that should be making payments. Late fees that have been assessed to the account will remain as it appears that statements were sent to the correct address. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Nutraease, owned by Hy Cite Enterprises, LLC, had a salesman come to my home on January 19, 2014 to demonstrate their cookware. I purchased the cookware for $2995.00 and was promised their slicer, which he used in the demonstration, would be sent to me free. On my contract there was no mention of the slicer, only the pans. I have contacted this salesman and his wife numerous times and have an email stating that they were checking on the slicer but have not received it as of this date. I have contacted Hy Cite regarding this issue and they are telling me it is not their concern, that is between the salesman and myself. I contend this is absolutely their issue since this sales person was representing their company. I have phoned Hy Cite twice and on my last call was threatened with credit bureau issues if I did not pay for these pans and that it was not their issue. Please let me know what my options are.

Thank you!Desired Settlement: I would like my slicer that I was promised by their salesman.

Business

Response:

In review of the complaint received by Mrs. [redacted], we have reviewed the sales order that was submitted and there is no indication of a gift that was due to Mrs. [redacted]. Since the Distributors are independently owed and operated, Mrs. [redacted] will need to speak to sales office to resolve the issue of the gift. We can forward a message to the sales office to contact Mrs. [redacted] regarding the gift, but since there is no indication on the sales order of the gift, the Independent Distributor will need to resolve the issue. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My fiancé and I participated in a bridal show. After all the demonstrations we decided to purchase the pots and pan. We received our pots and pans after attending a bridal registry show. When we received our cookware and put it to use, we were unsatisfied. According to the sales rep, we are allowed to return the product and all charges to be dropped if we are not 100% satisfied. We have made several attempts in trying to contact the company. We are always put on hold and when messages are left we never receive a call back. We are due for the first payment but do not want to pay for a product we are unsatisfied with. This is a large payment that is going against my fiancés credit. Our wedding day is 3 days from now and our new life will be started. With this new life we will be looking for a new house and afraid that we will be unable to purchase a house due to a ruined credit by Hy-Cite Enterprises. Overall we are very unsatisfied by this company and would like to see something done. All we ask is to return the cookware and be about our newly wedded lives. It would be greatly appreciated if something could be done about this matter.

Thanks in advanced,

A Loving Young CoupleDesired Settlement: We want to be able to return the cookware and all charges be dropped and the payment removed from credit.

Business

Response:

In review of the complaint received by Mr. [redacted], we show that he is listed as the co-signor on the account. The order was signed on November 9, 2013 and on the sales order the notice of cancellation states that the order can be cancelled within 3 business days from signing the order. Since that timeframe has passed, the account is no longer eligible for cancellation and Mr. [redacted] and Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: In January 2011 I bought a 9 ply cookware set from Royal Prestige aka Hy Cite or RPI, Inc. I bought this set because it was "sold" as such superior cookware that was 9-ply (the only) with a copper core and insulated walls that allowed you to keep food warm for up to 2 hours. About 6 months ago (I do not recall the exact date) I received mail notification that the cookware was recalled for a repair consisting of a pressure valve being placed in the side wall. I had to take it to a UPS store to send it in for repair. (Leaving me no cookware except for other miscellaneous items in my kitchen until it was returned.) Then, last week while I was cooking I heard what sounded like an explosion-almost a gunshot. When investigating I discovered the installed pressure relief valve had "blown out" while cooking, spraying a whitish coating over everything around it. I called Customer Service and was told they were in the process of recalling all of the 9 ply cookware, but calling customers and had not yet notified all of them. They wanted to issue their 5-ply cookware plus an "extra piece" to make up the cost difference as a replacement. When this was unacceptable, they offered the supposedly newer and better Inove set. Upon investigation, neither set has the copper core or insulated walls that will keep food warm-two of the major reasons I bought this cookware. Plus, the new Inhove system has a ring on the lid that is only warrantied for 1 year. I would be trading in a "lifetime warranty" for a system with parts only warrantied for 1 year, plus one that did not have the features I originally purchased. They then offered me a voucher to "use on other Royal Prestige products" or a refund of only $1708 of th $2900 I paid.

When I purchased this set, the salesperson-[redacted], was trying to get rid of the presentation set he had mailed in for demonstration and display. My then fiance, now husband, and I were told that we were buying the cookware set and the other was basically being thrown in-the "other" being a double skillet and complete knife set with kitchen block. I already owned a Cutco set of knives with lifetime warranty and was not looking for more knives. Because these items were helping to sweeten the deal so to speak, we agreed. All items were supposed to be backed by a lifetime warranty and were purported to be of such quality that we should never have issue. When we went to sign the receipt (paying in full by personal check) the total was our agreed upon price-for the cookware, with the other items being thrown in. The breakdown showed a freight and handling charge and we were told he needed to rework the numbers to add this in, but the total was still as agreed. The receipt shows the set being circled and the other items (those we were told were thrown in) as marked showing what all we were taking home (so we thought).

Now, I am being told that the recall is only for the pans and that they can only refund the pans, and not the other items-even though I would have never bought the other items separately and did not need them. The "price" I am given for the 9 ply 10 piece set for refund in $1708. When I asked about the value of the Dbl griddle, knives, block and other items, I was not given a breakdown, but told that the other items were worth $1005.93. $1708 +$1005.93= $2713.93. The receipt we have shows (being "reworked" to show shipping) a price of $2750 and $150 for freight and handling for a total of $2900. It doesn't add up-even considering the amount that we were told was reworked.

The lifetime warranty, quality knives have ALL cracked near the rivets in the handles and the fork is actually chipping. I am being told I can return those under warranty, at my expense, then call after 7 days to see where we are in the process. I have already had multiple calls with the company to get it handled this far-first I was actually told a supervisor would call me because the first person could not offer anything except the standard replacement. When no return call was received, I called again. Now I am told to get my refund (what they will give me back), I must UPS the pots back to them and call them back yet again with the tracking numbers to get my refund. Each time I call I have to go through an automated system, wait on hold, and finally speak with someone I can barely understand with broken English. The customer service is extremely poor. Furthormore, I have been told several times I cannot speak with a supervisor because they are "all in a meeting." That is beginning to sound like something they tell customers to get them off the phone and avoid dealing with them.

The limited warranty states that the cooking systems and accessory pieces will be "free from defects in material and workmanship, and will not permanently stain, rust, chip, melt, break or crack for 50 years from the date of purchase." The booklet states (note from [redacted]) they offer the "finest products and services for a better lifestyle. . . that we offer you exclusive quality products with excellent warranties and personalized wervice. . . . Our service to you is every bit as important as the quality of our products. Simply stated, we shall do everything we can to justify your trust and confidence in Royal Prestige." I have not found that to be the case. I am now being told the reason that the prices don't match up, is that the distributors can sell things are their own price. Either a company stands behind their products and what THEIR salespersons sell and do or they definately should not receive Revdex.com accredidation.Desired Settlement: At this point in time, I would like a refund for the full amount I paid for everything-$2900 because it was sold to me as the cookware with the other items thrown in (that I would not have otherwise purchased-especially for over $1200 when I already owned quality knives from a company I could trust (I have had my Cutco knives for over 15 years and had no problems-I even have a number from my grandmother's set also which are still great-that is quality.) And the "cost" number "reworked" for freight for something that was already there when I bought it, paying an already agreed on price). Otherwise, I am left with what is purported to be a quality knife set and griddle, part of a set that was "thrown in" when I bought cookware, that I am being charged almost $1200 for when what I bought was faulty. The knives, every one of them, already all cracked-we even handwash our knives since I think it helps them stay sharper longer. I am looking at having to send them at my expense for repair/replacement this time, and what I can only guess will be repeatedly since it happened so quickly with gentle use, back for repair. Once again, not having most of my cookware until a refund is issued and I can buy a replacement-very inconveniencing with a family to feed.

Also, if the company does not stand behind their printed statements and warranties, I would hope the Revdex.com would seriously consider changing their rating and further reviewing thier practices.

Business

Response:

In review of the complaint received by Mrs. [redacted], the knives are warranted for 50 years and should they have any defects or require warranty, it is the customer’s responsibility to send the items for warranty inspection and upon inspection if there has been no misuse of the items, it will be replaced at no cost to Mrs. [redacted]. There would no cost to Mrs. [redacted] to send the 9ply cookware back to us, all she needs to do is go to UPS Store and provide the return authorization number, [redacted] and the UPS Store will box up the items and send back to us. We will need the tracking numbers that are supplied to her to track the delivery of the merchandise back to us.

Review: After falling behind on my payments HyCite send to my home address their company representatives to collect the past due payment.

HyCite violated rights by excessively sending company representatives to my residence to collect past due amount on my loan and once I complaint about this practice to my representative [redacted] she send my account to collection.Desired Settlement: I want my account to inmediately be brought back out of collection and I want my last payment to post to my account since my last payment it is not reflecting on my account.

Business

Response:

In review of the complaint received by Mr. [redacted], we see that the account was sent to collections for non-payment on August 30, 2013. The only payment that we received from Mr. [redacted] was on May 25, 2013 for $100. The account was booked back on March 18, 2013 and due to non payment, the account was sent to collections. The account cannot be taken out from collections and the payment received on September 3, 2013, after the account was sent to collections, for $100 has been applied to the balance. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I have gotten a new phone number approximately two weeks ago. Since getting my new phone number I have received calls daily in Spanish in regards to collections on an account for somebody whom I have never heard of. I have asked at least four representatives to remove my phone number, as well as spoken with supervisors some of which have assured me that my phone number will be removed and lied to me and others whom have simply hung up on me. This company needs to stop contacting me I have tried to work with them directly a multitude of times and unfortunately it has come to this. Please resolve this situation by removing my phone number from any database within the company and never contacting me again.Desired Settlement: Lose my phone number and do not ever contact me again

Business

Response:

In review of the complaint received by [redacted], we have removed the phone number from our records and no further calls will made to his phone number. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been paying my account on time, for january 2016 and febuary 2016 and still got a late fee, I call so I can speak to the manager to see what they can do and Mr [redacted] told me that he would not let me speak to the manager and they woulfd not waive my late fee. This is the first and last time I am purchasing any thing from this company. they are stealing my money in my face

Business

Response:

In review of the complaint received by [redacted], a review of her account shows that Ms. [redacted] failed to make her September 2015 payment which caused the account to fall behind thus incurring late fees to the account. Since the account was past due do to the missed payment in September, the late fees that were generated to the account were correctly added to the account. It wasn’t until Ms. [redacted] made her March payment that the account was brought up to a current status. The late fees that were charged to the account are not eligible to be waived. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

After a High Pressure Sales pitch my fiance and I purchased the cookware from this company. Within hours of doing so I regretted it but gave the cookware a try. I was extremely upset that we were promised several things such as free vacations and other items and were never able to get any of them. The cookware also is poor quality and extremely overpriced. I had a bad experience from day 1 however the worst of it all came when my husband was out of work for knee surgery and I fell behind on my payment.
I received calls and email very frequently which is expected when a payment falls behind however the emails that I received from [redacted] were absolutely terrible. Each email was very rude, scarcastic, and extremely unprofessional. I was blown away by the way he spoke to me as if I was absolute sm.
I attempted several times to contact the company to speak to a manager in regards to his awful customer service but I was always hung up on, sent to voicemail, or placed on hold for extremely long periods of time. I really wanted to share the emails with the company bc he has made a terrible name for them and I wanted them to see how unprofessional he conducted himself on behalf of his company.
I have mailed my payment, im getting back on track and will hopefully have the account paid of by the end of the month but really wish someone knew how ridiculous their employees act to customers.

They are rude. I told them my card got stolen and my account was frozen. They called me a liar. They said they needed all the money they didn't want to stick with the payment plan. I have been threatened. I am harassed everyday.

Review: I have complained for the past 2 years regarding the poor quality of the products. The products does not do what was advertised by their distributor. Food burned and get stick in the pans. If the stove fires is very low it takes over 2 hours to cook something that should take 1 hour and if the fire in the stove is at medium, it burned all the food and food get stuck in the pans. On May 2013, I spoke with a supervisor [redacted], who agreed to replaced all my pots and pans (over 16 pieces of different size of pots, pans, skilled, grills, double grills, covers). On June 26, 2013 I called the company because I haven't received my replacement products. The called was transferred to Mr. [redacted] who stated that there were sending my replacement products. I did not received all my replacement products. In the box there were 2 smalls covers, 2 large covers, grill pan, skillet with cover and large double grilled. I did not received any of the pots and pans that goes with the covers and the extra large covers with the pots. When I contacted Hycite/Roya Prestige, the representative Alfredo was very polite, however, explained to me that was the order he has on file. He took my information to forward everything to [redacted]. However, [redacted] had refused to speak with me in the past so I do not feel that she will contact me to fixed the issues.Desired Settlement: I would like for Royal Prestige to sent my entire order of pots, pans, skill that are missing or keep all the products and cancel my account and leave the balance on zero.

Business

Response:

In review of the complaint received by Ms. [redacted], we see that her merchandise has been shipped to her on July 26th and is scheduled for delivery via [redacted] on July 31st. The merchandise was sent in 2 boxes, the tracking numbers are [redacted] and [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I have s pan and a pot that needs to be replaced have called the sales agent went to store and refuse to honor the warranty.Desired Settlement: change the pan and pot forca new one remove the late fees I will not pay until this matter is solved

Business

Response:

In review of the complaint received by [redacted], we show that Mr. [redacted]’s account in currently 2 payments past due with a third payment being due on the 21st of April. While the account is in a past due state, any and all warranty claims will not be honored. Once Mr. [redacted]’s account is current, we will honor any warranty claim that Mr. [redacted] may have. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Review: Through a "special invitiation", we were invited to attend a showing of cookware, and just for attending would receive a gift, so we went. I was actually very impressed by what I saw, and I was looking for a way to build my credit, so we ordered a set of cookware. We were told we would receive it in 6-8 weeks. That was March 14, 2015 and we still have not received our order as of October 15, 2015. Soon after the original order, I received an email that a knife set and griddle had been shipped, which we soon after received. It did not mention anything else being shipped, and nothing else was received. These were our "bonus items" for purchasing the cookware set. In May, when it had been 2 months since the original order, I started trying to call the company to find out why we had not received our product. I called several times over the next several weeks, each time having to leave a message, and no one ever returned my phone calls. At the beginning of July, I changed bank accounts and decided not to give them my new information until they were able to help me. I called Hycite and requested that they put a notice on my account stating that I was withholding payment temporarily until I received my product, and upon receipt, I would pay the balance in full. They kept telling me to get the product I had to contact the distributor, which I tried to do several times, leaving messages that were never returned. One day I finally got ahold of someone, and they accused me of lying, stealing, and my family of stealing. They insisted that they had shipped the entire order. Eventually the man I was speaking with told me that he had to send the information to someone else to get approval to ship out another set to me. I asked if someone would call me when a decision had been made and he hesitated, then changed the subject, and I never heard from them again, even after leaving additional messages. Now, Hycite is calling my family and friends listed as references, and calling me at work, threatening me with law suits, subpoenas, ruining my credit for life, and so on and so forth. I received a threatening email from a lawyer supposedly representing Hycite Finance regarding my account, but it was actually for someone else's account and they sent me all of his personal account and address information. This is being reported to the credit agency and instead of helping my credit, it is now making it worse. I tried to cancel my order and they said I couldn't because it had been over three days and that was their policy. The fact that I did not receive my purchase was irrelevant. I am so disappointed because this was our first major purchase as a soon-to-be, now married couple, and it has been a complete nightmare.Desired Settlement: For months I was willing to pay in full upon receipt of my product, but at this point, after being treated like I was the one who did something wrong, I would like this order cancelled, the $438 I have already paid refunded, and Hycite removed from my credit report.

Business

Response:

In review of the complaint received by Mrs. [redacted], we have a sales order that was signed on March 14, 2015. The cookware that was shipped for this order is merchandise that is not shipped nor warranted by Hy Cite Enterprises. The cookware is merchandise that is shipped through CookWorld and the Independent Distributor would be responsible for the tracking of that merchandise. Per notes on Mrs. [redacted]’s account, the phone number to the Independent Distributor’s office was supplied for her to contact then regarding the missing merchandise. The merchandise that was shipped from our warehouse was shipped and received which was the knife set and square griddle. Hy Cite Enterprises only does the financing for the CookWorld merchandise; we do not ship nor warrant any of the CookWorld cookware or products. For any missing CookWorld merchandise, Mrs. [redacted] will need to contact the Independent Distributor’s office. Since the cancellation timeframe has passed, the account is no longer eligible and Mrs. [redacted] will remain responsible for the account and the balance associated with it. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

I will preface by saying we have been very happy with our cookware for the short period we have had it. My problem is with Hycite and its financing practices.

I have had several conversations with call center representatives and have been told on those occasions that our payment due date each month is the 24th. I've always assumed they were looking at something incorrectly because when I look at my due date in my account online, it says the due date is 27th of each month.

I asked about this discrepancy today, and I was informed by a representative that our due date is in fact the 24th. There is actually a three day grace period by which we are allowed to make our payment and not be penalized. That grace period ends on the 27th, obviously.

If there is a grace period, why doesn't my account say the 24th? Then we actually have access to said grace period. If we assumed a grace period of even one day (which we would not) and made a payment on the 28th, we would be penalized. But not if we make it "early" based on the information online, because that is technically after our actual due date but within the grace period. This business practice is incredibly shady and underhanded.

I truly hope I have no further problems with Hycite or the cookware we purchased, as my experience after only having the products for approximately 2 months has been far less than ideal. I cannot imagine trying to work through a more serious issue with your company.

Review: On 9/28/15, I ordered a set of pots/pans from a salesman named [redacted] from TN who was doing a couples only wedding show at a local hotel near me (residence inn, Greensboro, NC). The items arrived over 30 days late. When we called to inquire, we were told it was because no social security number was given. The information was provided and the items arrival. On arrival, one of the pots had a loose handle. I called several times trying to get this corrected as the product is supposed to have a "no questions asked 50 year warranty" per the salesman. I was told they were aware the of the issue and would send out a special wrench to tighten it with. I did not receive a wrench instead I received 2 replacement handles. Neither of them fixed the problem so ultimately my fiancé and I rigged the handle with loctite and proceeded to use the item. Can I just say "seriously, $3000 for a pot with a known issue and the best you can do is mail me a wrench to correct it myself?!?!?" First Red Flag. Now, this week I was cooking and accidentally turned the stove eye to high instead of low. When I returned, the steam valve had melted into the kettle. I called again to try to claim a warranty and was told that this wasn't covered. I want to reiterate that no solution was offered whatsoever and that the salesman said "50 year no questions asked...you get mad and want to shoot it for target practice, your house burns down, you have any problems or just exude you don't like it, our 50 year warranty sells itself." I would think for that amount of money, I wouldn't have a product that melted when it is supposed to be stovetop, oven, grill and dishwasher safe.Desired Settlement: At this point I am very frustrated and wish I could just get a refund and send all of the items back. However, I realize that is probably not a likely agreement from the business considering how difficult their customer service has been. so if I could just get them to replace the damaged item would be great. It just concerns me that even if you replace this one, considering I've had two problems in less than a year, what happens when I get another problem? The warranty is supposed to last 50 years, so far they weren't even willing to cover something that was brand new out of the box and the first usage issue that occurred about 6 months in.

Business

Response:

In review of the complaint received by [redacted], we have an order that was signed by Ms. [redacted] and [redacted] on August 29, 2016. The order was submitted to us by the Independent Distributor on September 23, 2016 and merchandise was shipped via UPS on September 29, 2016. The 50 warranty that comes with the cookware covers any and all manufacture defects as well as any problems that may arise under normal use. If the steam valve melted due to the stove burner being placed on high, this would not be considered a manufacture defect or normal use and would not be covered under the 50 year warranty. As a show of good faith, we will replace what Ms. [redacted] damaged while having the burner on high. We will also replace the pan with the defective handle. All Ms. [redacted] will need to do is contact our Customer Service Department at ###-###-#### and any representative will be able to assist her. The way the warranty works, Ms. [redacted] will need to send in the items that need to be replaced and once they are received, replacement items will be shipped back to her. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Review: [redacted] was walking then, one person from Royal Prestige stop her and told her that he is doing a raffle to get a gift; If she want the raffle in one week she will get the gift. She said the that wont buy anything but the Royal Prestige sell man said that it is just a raffle that she doesn't have to buy anything. But she only has to write her name, phone number and address and she did it. One week after she got a box with a water filter and two steel cup. Later a 887.04 bill came. She call to Royal Prestige and a representative said that she has to paid and she cant do anything about it. This sell man is a liar.Desired Settlement: To return the item the this company sand to [redacted]

Business

Response:

In review of the complaint received by [redacted], we have included a copy of the sales order and credit application that were signed on January 21, 2015 by Ms. [redacted]. Also, on January 22, 2015 our Verifications Department spoke with Ms. [redacted] and verified the order as being correct. We have notes on the account that on February 18, 2015 Ms. [redacted] called and said that she had lost her job and would not be able to make payments on the account. We explained to Ms. [redacted] of the cancellation policy and that the order was no longer eligible for cancellation. Based on the notes from the call on February 18, 2015 Ms. [redacted] was aware that she was financing the merchandise so her claim of saying that the filter was a gift has no merit and we kindly request that this complaint be removed. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I was sold a water filter on October 17, 2014 by sales person [redacted]. She had stated to me that if I hd any issues with my product that I could contact her at anytime to resolve any issues. The first issue I had contacted her for was regarding my product that I believe was not making any difference with how the water taste. Literally the water taste the same as my fosset water. She stated that because the product was new that this is the reason why it taste like that and that the taste should feel better in a couple of days or a week. However the water still taste the same. I contact her again which resulted in her ignoring my calls. Till this day I been trying to get in contact with someone to help me with this issue. My product was very expensive and I should get my money worth. I refuse to keep paying for a product that is as horrible as this water systemDesired Settlement: I will like to return the product, get the money I already invested in this product and have them cancel the balance for this horrible product.

Business

Response:

In review of the complaint received by [redacted], We see that Ms. [redacted] signed her sales order on October 17, 2014 and per the notice of cancellation that is on the sales order, the timeframe to accept the cancellation was three business days after the date the order was signed. Since that timeframe has passed, the account is no longer eligible for a cancellation. If Ms. [redacted] is experiencing issues with the water filter, we will be more than glad to inspect the unit under the 15 year warranty. All Ms. [redacted] will need to do is send us the unit and we will be more than glad to inspect it. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I called Hycite to talk about returning the product I have bought back in january 2014. I have been making payments on the product expect the last 3 months. When I try talking to the representative, she tells me about a 3 day cancellation policy. I tell her about the product not working right and how I can not afford 1600 dollar pots and pans. She doesn't care and asked if I can make a payment. I said no and asked to speak to a manager. Again he tells me about the 3 day cancellation policy and I explain the that I can't afford them and they do not work like they said they do. He tells me about exchanging them. Again all they ask for is a payment and in a rude tone of voice. I ask to speak to his manager and he said why. I told him to talk about the product and he refused to provide me with a number. He said that he wouldn't and to make a payment and if I don't I will be sent to some kind of collection where they are going to go after my pay from work. The pots do not work and they are way over price. I feel like its a scam and all they care about is money and trying to threaten me. They refuse to work with me when I said I could make a 100 dollar payment but that wasn't good enough for them.Desired Settlement: I do not want a refund of any kind. I want to make my account current by paying the 220 dollars I owe and send the pots back. I do not what anything from this company ever again.

Business

Response:

In review of the complaint received by [redacted], Mr. [redacted] signed his sales order back on January 14, 2014. On the sales order, the notice of cancellation states that the customer has 3 business days from the date the order was signed to request the cancellation. Since that timeframe has passed, the account is no longer eligible for cancellation. Should Mr. [redacted] have any warranty issues with the cookware, all he needs to do is contact the Customer Service Department at ###-###-####. Since the cancellation is not being accepted, Mr. [redacted] will remain responsible for any and all balance accrued to the account. Currently Mr. [redacted] owes 3 payments of $70 each for a total of $210 to bring the account current before November 28, 2014. If payment is not received by then, the account will written off to bad debt and reported the 3 major credit bureaus as a Collections account. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: The bridal registry independent distributor group lied to us about all the amazing things about these 2000 dollar pots and pans they said they would never tarnish fade rust anything and when you first get them they look amazing but after one time of using them and washing them the turn yellow get spot and the bottoms get brown rings around them I use them on low heat I do everything the book say we were sold on "this is waterless non stick Cookware" which is a total lie I have have to use a lot of oil and butter and things still stick half the the time I resort back to my old pots and pans I ordered these In July and was told we had three days to cancel well we decided we wanted to cancel and with in those three day I called and no one had our info nothing I thought well someone had taken our personal information and ran off no they waited a whole month to turn our order in we finally got a call and said our shipment was on the dock and being shipped out well I got them and I am miserable don't sell people $2000 pots and pans that and made cheaper the dollar general cook ware and that's exactly what they did.Desired Settlement: I want to have my remaining balance extinguished and want this company to take back these pots and pans I do not want a refund of the money I spent because I'm willing to accept responsibility for the mistake I made getting into this I want it removed from our credit report I don't blame this company I blame the people who lied to me to make a sale.

Business

Response:

In review of the complaint received by Ms. [redacted], we show that Ms. [redacted] is the co-signor on the account with Mr. [redacted]. We have an order that was signed on July 14, 2013 and verified by our Verifications Department as being correct on July 25, 2013. Per the Notice of Cancellation that is on the sales order that was signed by Ms. [redacted] and Mr. [redacted], the order was eligible for cancellation within 3 business days of signing the contract. When the order was verified on July 25th, there was no indication that they wanted to cancel the order. The first instance of a cancellation request was on August 12, 2013, well past the allotted timeframe to cancel. If the merchandise is in need of warranty service, they will need to contact our Customer Service Department at ###-###-#### and any representative will be able to assist them. However, the cancellation of the order is no longer eligible and the balance on the account will remain their responsibility. Should you have any additional questions or concerns, please do not hesitate to contact us.