Hy Cite Enterprises

Review: My fiancée and I went through HYCITE Enterprises LLC, in order to purchase cookware from the company,Royal Prestige, that they represent for financing. It was a single pot for about 500dollars and also got a trip to the Dominion Republic for purchasing with Royal Prestige. It took from November 2011, from when we first purchased the cookware, to July of 2015 to pay this purchase off. At the beginning of the purchase my fiancée and I put the $18.00 a month payments on automatic payments through their customer website from his Chase bank account that has Over draft Protection. We are now recently trying to buy a home and had our credit checked by a lender and the lender brought up overdue payments on both of our credit scores, since it was a joint account with HYCITE Enterprises LLC. I didn't understand how this could be possible. So I called HYCITE to see what had happened with our automatic payments. I spoke with a supervisor by the name of [redacted], and asked about the 3 overdue payments that have shown up on both of our credit reports. He told me that there are actually 18 overdue payments!! Which means there was about 130 dollars in late payment fees!! I asked how could this be possible if in fact we have automatic payments set up with our account. He told me the payments were marked as declined. There is no way possible that the payments should have ever been declined on our banks part because we in fact have Overdraft Protection, and if there wasn't the right amount in the bank account at anytime then we would have gotten an NSF Fee from our bank, but the Payment for HYCTE should have went through. I also Asked HYCITE to remove the late charges since everything is paid and they would not do so, or admit that it was their fault that the automatic payments were declined. I looked up our payment history and there was only 4 time it says the payment was declined, not 18. which they charged us $10.00 for every late fee. What I also don't understand is, how could the payments be "declined" but then they can charge our bank $10.00 for every late fee and those late fee charges went through with no problem at all. We Never received a phone call, nor did they bother to email us, and they have both of our email addresses. None of this makes since and my fiancée and I are not happy with any of this. This being on our credit, affecting our scores and the $130.00 Extra dollars they received through the Same account for the automatic payments set up through HYCITE Enterprises LLC Customer Center Website.Desired Settlement: My fiancée and I would like all the late fee charges of 130.00 dollars back as well as the overdue payments removed from our account that reflects upon both of our credit reports. Since we did in fact have Overdraft Protection with our bank there is no reason the Automatic Payments with HY CITE shouldn't have gone through and paid our account on a timely manner. We strongly believe it was an error of the company, HY CITE Enterprises LLCs, and not our bank who we have Overdraft Protection with.

Business

Response:

In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I bought a set of 9 cooking pans when a vendor came to my house for a demonstration. After a fewmonths, I received a letter that said I needed to change them because they were defective and couldcause a fire. Then, I called in order to change the product and they told me that what they were goingto send was equal but only 5 cooking pans, without any other option, I agreed.When the product arrived, the new pans were much more simple and small and thinner than normaland I didn't like them. Also, the bottom of the pan was too rough which would make it uncomfortable tograb or wash and the top was too sharp, but the worst part is the food that I prepared got stuck on mostof the pan. I used the fire correctly (I had it on low) and I treated it before I used it, which is what theyrecommended. I decided not to use it anymore or any of the others even though they were totallynew. I decided that I didn't want them or to make payments but I was still receiving charges. I considerthat this company wants me to pay what they want because they are not the ones buying the productand I don't like to pay and use something that I don't like how it works for me.Desired Settlement: I want them to return my money.

Business

Response:

In review of the complaint received by [redacted], we see that Mr. [redacted]’s account has been reported as a Collections account to the 3 major credit bureaus as of March 31, 2015 for non-payment. Under the recall for the 9ply Thermal Wall cookware, replacement 5ply cookware is being sent to replace the recalled 9ply cookware. Since Mr. [redacted] chose to stop making payments after the replacement 5ply merchandise was sent, the account was reported as a Collections account. Since the account has been reported as a Collections account, we are unable to proceed with Mr. [redacted]’s request of refund. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I have requested to return unopened product purchased from Hy Cite Enterprises, LLC, as part of a product demonstration. I was contacted that I had won free groceries, and instead when I went to the location to pick up the free groceries, I was instead selected to be a participant at a product demonstration for Royal Prestige cookware. I was not aware of the product pricing, purchase contract, or finance terms. I do not have copies of the purchase contract or finance documents as well. I contacted the company to ask to return the unopened product that arrived at my home, but was told I was not eligible to return the product without completing payment. I initially paid $500 cash, which is not documented on the statements I receive monthly. Both the product and financing terms are significantly more expensive than is appropriate for my financial situation and I need to return the product and cancel the contract. I am currently working with a family financial counselor through a community action agency, who contacted Hy Cite Finance by letter dated Feb. 6, 2014, but I have not received a response, nor have I received a new statement for Mar. 2014.Desired Settlement: I would like to return any and all unopened Royal Prestige product that was shipped to my home for a full refund.

Business

Response:

In review of the complaint received by Mr. [redacted], We have an order that was signed on May 11, 2013. The Notice of Cancellation that is on the sales order states that the customer has 3 business days to cancel the order from the date that the order was signed. Since the cancellation was not done within the allotted timeframe, the account is no longer eligible for cancellation. We also have a credit application that was signed that outlines what the APR that would be applied and by Mr. [redacted] signing the credit application and sales order, he was agreeing to the terms and conditions of the order. Since Mr. [redacted] is past the cancellation timeframe, the account is no longer eligible for cancellation and Mr. [redacted] will remain responsible for the account and the balance associated with it. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I RETURNED MERCHANDISE THAT I HAD FINANCED WITH THIS COMPANY. I INFORMED THEM DAILY OF THE RETURN, AS THEY CALLED EVERY SINGLE DAY! I FAXED THE REQUIRED INFORMATION TO THEM SHOWING THE DELIVERY CONFIRMATION OF THE RETURN. I EVEN WENT SO FAR AS TO ASK IF I NEEDED TO MAKE THE PAYMENT, EVEN THOUGH I HAD RETRUNED THE MERCHANDISE, SO THAT THEY WOULD STOP CALLING ME AS WELL AS TO MAKE SURE IT DID NOT SHOW ANYTHING NEGATIVE ON MY CREDIT. THE CSR INFORMED ME THAT IT WAS NOT NECESSARY TO MAKE A PAYMENT AT ALL, THAT IF THE MERCHANDISE WAS RETURNED, THAT THE ACCOUNT WOULD BE CLOSED FULLY AND NO PAYMENTS WERE NECESSARY.

I AM NOW RECEIVING CALLS STATING THAT I OWE LATE FEES AS WELL AS ADDITIONAL FEES THAT TOTAL OVER $150, DUE NOW, OR NEGATIVE INFORMATION WOULD BE PLACED ON MY CREDIT BUREAU.

I RETURNED THIS MERCHANDISE, AND SHOULD NO BE LIABLE FOR LATE FEES OR ANY OTHER FEES (THAT THEY WOULD NOT EXPLAIN) AS THE PACKAGE WAS NEVER EVEN OPENED, (NOT EVEN TAKE OUT OF THE BOX).Desired Settlement: I WISH THIS TO BE CLEARED IN FULL., AS WELL AS TO MAKE SURE THAT THERE IS NO NEGATIVE INFORMATION PLACED ON MY CREDIT BUREAU. I SHOULD NOT BE LIABLE FOR LATE FEES ON AN ACCOUNT THAT AN ITEM WAS RETURNED TO THE ORIGINAL MANUFACTURER ON.

Business

Response:

In review of the complaint received by [redacted], we have reviewed her account and have concluded that the balance on the account is correct. We are the finance company for the Nautilus workout equipment and we do not handle any cancellations. All cancellations are handled directly with Nautilus and should they accept a cancellation, they will issue to us the appropriate credit to be applied to the account. For Ms. [redacted]’ account, the credit that was received from Nautilus left a remaining balance on the account that would be the responsibility of Ms. [redacted]. The credit from Nautilus was received on January 2, 2016 and if Ms. [redacted] feels that the credit is incorrect, she will need to contact Nautilus directly to dispute it. The remaining balance on the account will remain the responsibility of Ms. [redacted] and will need to be paid in full. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

Review: I purchased a $1500 water filter when my daughter was an infant. When I purchased the product I was offered a 15 year warranty. Now I am on the 6th Year of the warranty. The cartridges of the filter which are 3 are supposed to last for 3 months after using them for about 6 weeks, I noticed the water was not tasting as usual and then the water was coming out brown. I tried to contact the person who sold me the product for a period of three months to no avail at the time I was in the process of moving . I finally found a distributor who was kind enough and told me what I needed to do. I mailed the filter back to the company about 14 days later I get a phone call from. Young lady called Gabriela who was not professional at all. She said I sent a dirty filter that she was going to send me the filter back so I can clean it and then they can service it. I was so Upset because I sent them the product because it was faulty. I am a consumer not the expert I sent the product to them so they can cover me as they promised when I purchased the product and now they do not want to comply. I told this Gabriela lady to have someone call me no later than Friday, she had contacted me on Tuesday night to no avail. I had to call to contact them today June 8th, 2015 and they now tell me the filter is good and has no issues that the issue are the cartridges because they are out of the warranty and that they were not good. Clearly this tells me they did not check of fixed the filter or test it to see what is wrong with it because if they had done so they would not tell me something that makes no sense the cartridges are suppose to be good for 90 days how can they start. Going faulty in less than 30 days of use. I told them not send me the same faulty filter that they need to honor the warranty. I still have Another 9 years from the time they offered. The distributor also did not give me a pre filter that was supposed to come with this filter so that should be given to me as well.Desired Settlement: They need to provide me with a new working filter and not send me the same faulty filter. I have spent so much money buying water in the last few months and that should not be the case because of an irresponsible distributor that this not provided the good service he promised and a company that does not deliver what the promise in there warranty..

Business

Response:

In review of the complaint received by Ms. [redacted], the water filter that was received was dirty and without the large carbon cartridge. The other cartridges that were received were very dirty. The last time that we show that replacement cartridges were ordered for Ms. [redacted]’s filter were back in January 2012. Since there appears to be no recent replacement cartridges that have been ordered, the cartridges in the filter are past their time and out of warranty. We will be glad to return the filter back to Ms. [redacted] as is since there is nothing wrong with it. The 15 year warranty only covers the unit itself and not the cartridges. The cartridges have a 90 day warranty and since the cartridges that were in the filter when it was received by our warehouse were old and very dirty, they are no longer covered under the 90 day warranty period. Ms. [redacted] will need to pay for replacement cartridges and that can be done by speaking to our Customer Service Department. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: They have called me at 630 am PST. They have people text me to tell me they are going to come to my house. I have sent over a letter to cease and desist and they have ignored it several times.Desired Settlement: They have harassed me. Ignored my cease and desist notice on several occasions. My next form of action is to contact the attorney general's in both states.

Business

Response:

In review of the complaint received by [redacted], we have removed all contact information for Ms. [redacted] and the other signor on the account, Jesse Jovany Reyes, so no phone calls will be made to them. It will be Mr. Reyes’ and Ms. [redacted]’s responsibility to make sure that all payments are made on time to the account as no phone calls or other form of contact will be made to remind them of any past due payments other than the monthly statements that will be mailed out. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They sold this product to my husband. Spend over 2 grand on something we don't need, only to find out later they shouldn't have sold to him in the first place. That their "policy" is that the spouse is supposed to be there. Had I been there this sale would have never taken place. Now we have pots and pans that I refuse to use.

Review: Product has very bad quality, and when you call costumer service they said that I dont know how to use the product. After having 2 hours of teaching how to use the product when I got it!Desired Settlement: Cancel contract, get my money back, and return the product.

Business

Response:

In review of the

complaint received by [redacted] we have a signed sales order dated June 9,

2015 and June 18, 2015. On the sales orders, our Notice of Cancellation states that

the customer can cancel the order prior to midnight of the third business day

from the date the order was signed. Since that timeframe has passed, the

account is no longer eligible for cancellation. If Ms. [redacted] would like, we

can have someone from the Independent Distributor’s office contact her to set

up a cooking demonstration at her home with her pots. Since the cancellation is

not being accepted, the account and balance will remain the responsibility of

Ms. [redacted]. Should you have any

additional questions or concerns, please do not hesitate to contact us.[redacted]Customer Care Department

Review: After attending a presentation for their product, I signed up for the product based on the presentation which stated that it would be small payments of as low as $100 for only a couple months. After receiving the product and invoice it showed that the product was over$2500. Astonished by this price and knowing I did not want that and could not afford it I called to cancel and was told that I only had 3 days after my order to cancel and I was beyond that time because it took longer than that to receive the product and invoice. I continued to make payments and ran into some financial hardships so payments began to fall behind. They continuously call throughout the day everyday even after expressing my financial hardship. They then proceeded to some how get contact information for people we know and began to call and harass them. As I was on the phone with an employee she constantly speaks unprofessionally and tells me that I have 24 hours to think about making a payment and proceeds to threaten me saying she is going to contact my fiancé employer. I do not appreciate this treatment as I was given unfair service and information from the beginning. If I do not have the funds to make a payment at this time than there is nothing I can do because I do not have it. When my finances are back in order than I can continue my payments but until then there is nothing I can do if I do not have the money.Desired Settlement: I wish to stop being constantly harassed on a daily basis and I would like my situation to be considered because it is not as if payments were never made. When I had the money I made the payments, at this time I do not have it so I can not pay it until I am able to, and when that time comes I will make it.

Business

Response:

In review of the complaint received by Ms. [redacted], we have a sales order and a credit application signed by Ms. [redacted] and Mr. [redacted] on June 25, 2014. On the sales order our notice of cancellation reads, “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.” Since the allotted timeframe has passed the account is no longer eligible for cancellation. Also, on the credit application the names of 3 references are requested, these references are called should the account become past due and we are unable to reach Ms. [redacted] or Mr. [redacted] for payments. Currently the account is 3 payments past due with the last payment being received on February 25, 2014 and if no payment is made by May 29, 2015, the account is scheduled to written off to bad debt and reported to the 3 major credit bureaus as a Collections account. Per Ms. [redacted]’s request, we have removed all contact information, phone numbers and e-mail address and we will no longer contact Ms. [redacted] about the account so it will be their responsibility to make payments on time to the account. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I went to a demonstration for their product and of course the demonstration made it look awesome. We get the product and try it out after watching the DVD that came with it and watching YouTube videos and with no luck we couldn't use the product correctly. Now all of our pans are defective and we can return them at MY expense but I am also upset with the interest rate on the product, my payment for the first 6 months is $40 but the interest is $36 so only $4 is going to my balance. I am very upset and frusterated about this. We want to return the product but they won't accept it because of a 3 day cancellation policy which is also bull crap because they don't even allow their customer time to try out the product and make sure they'll like it. I'm not looking for any sort of refund I just want the product sent back and I don't want to have to pay on it or for it to affect my credit.Desired Settlement: I just want them to take back their product and to not have to make a payment on it and it not to affect my credit score.

Business

Response:

In review of the complaint received by Ms. [redacted], we see that Ms. [redacted] signed her sales order and credit application on January 29, 2015. On the credit application, right above the signature line, it states on line D – “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms. [redacted] signing the credit application, she was agreeing to the terms and conditions set forth on the credit application. The account is no longer eligible for cancellation since it is out of the timeframe for cancellation. The option that we can provide Ms. [redacted] is to have the Independent Distributor’s office contact her to set up a cooking demo with her own cookware for proper care and use. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Unfortunately my wife and I feel behind on a bill, which we understand we need to catch up. The methods of the company trying to contact us is unprofessional. 6 calls a day along with 2 emails and a few text messages is harrasment and I have contacted the company to settle it but the keep harassing us. I'm not happy especially since we are getting contacted by friends saying that they are also getting harassed by HyCite because of our debt. Not happy!!Desired Settlement: Totally unprofessional! We will no longer be answering the calls or emails. So if they want to get ahold of us they can us the US mail and spend there own money instead of wasting ours.

Business

Response:

To better assist you with your complaint, could you please provide us with your complete Royal Prestige account number.

Review: fraudulent financing by Hy Cite. Misleading and totally dishonest. No way to ever pay off. Was lied to from the very beginning. They reply back with saying"you signed it" The financing is totally too high and there are other charges each month so you can never pay off.Desired Settlement: Just take this stuff back and refund my money

Business

Response:

In review of the complaint received by Mr. [redacted], we are unable to locate any account based on the information supplied, please have Mr. [redacted] provide an account number so that we may properly reply to the complaint.

Consumer

Response:

Review: I received a call today, well not really even a call, just a voicemail message, that my purchase had been approved and it was preparing to ship to my house today. I don't know who the heck this company is. I have never done business with them to my knowledge, but I definitely did not purchase anything with them. The voicemail message told me to call 1 [redacted] with any questions. So I did. It requires your 8-didgit customer code to actually speak to any representative, so seeing as how I am not actually one of their customers, I can't resolve this the normal way. I called their office number and no one picked up so this is my only real resolution. If you have charged me money for something I CERTAINLY DID NOT ORDER, there will be problems. I do not want any of your products, and I don't want to hear from you again. Ever.Desired Settlement: I demand that you cancel whatever shipment you are planning on sending to me and if you charged me ANY money for it, you better refund it immediately. If I see anything go missing on my bank account I will get a lawyer and come after you. I want an apology, cancellation of any products, any refund on a purchase that was made, and I want you to stop calling me.

Business

Response:

In review of the complaint received by [redacted], it appears that Mr. [redacted] had attended a Culinary Presentation hosted by Dinner 4 Two where he was provided with an offer for a set of toasting champagne flutes for attending. We received Mr. [redacted]’ voucher for the flutes along with his form of payment for $19.95 which covers the shipping and handling cost of the flutes. Per UPS the flutes were shipped and delivered on May 10, 2016. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Review: Product does not work as advertised. Were only given 3 days to cancel order and it took those 3 days for the order to begin shipment and 2 weeks to even receive the products. By the time we were able to try them and decided they did not work as advertised, we were told we could not return the products. We sought help from our representative on the products not working and he just gave us tips, ensuring that we weren't using them right. Called customer service multiple times and kept getting told we weren't using them right. We received no help on returning and were finally told that there is no return policy. For pans that cost over $2000, there needs to be a return policy for when you get to actually try the products. Additionally, first bill had 0.00 APR, second bill had 21.00.Desired Settlement: I would like to return the products and be able to spend my money on cookware that works as advertised and allows me to actually try the product I will be using before being stuck with paying over $2000 for it. I don't even care about getting back the $150 I paid for the down payment.

Business

Response:

In review of the complaint received by [redacted], we have a sales order and credit application that was signed on March 30, 2016. On the sales order the notice of cancellation states that order is only eligible for cancellation prior to midnight of the third business day after the order was signed. Since that timeframe has passed the account is no longer eligible for cancellation. On the credit application that was signed, on the reverse side it clearly breaks downs the APR per state and since Ms. [redacted] resides in Nebraska, the APR is 21%. BY Ms. [redacted] signing the sales order and credit application she agreed to these terms and conditions. If Ms. [redacted] feels that there is a defect with the merchandise, she may send it in for warranty inspection. However, the account is no longer eligible for return or cancellation. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Consumer

Response:

I understand there was a 3 day cancellation policy. But I do not want to make a cancellation, I want to make a return. Most people make a fair assumption that there is a 60-90 day return policy on any purchase. That way, buyers have time to receive and try the product, and figure out if it is worth the money they paid for it. These products are not. I am not interested in using the warranty. If I send them for warranty inspection, I will have to buy a new set to use anyway while they are being inspected. I do not have the resources to be paying for 2 sets of cookware, nor do I want to be doing that.

Business

Response:

We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms. [redacted]. If Ms. [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware.

Consumer

Response:

Review: This company is a complete fraud. They sales pitch is so pushy I fell in to there trap. They said I would get free gifts, and that never happened. They never mention anything about a contract. Never mention any percentage any fees or anything to do with a company. They said I would do payments directly to the sales person.I went to there business location looking for help with the pots and found out I was dealing with a company directly. I just noticed I have payments" missed" which is incorrect. So many fees and charges. I was paying cash directly to the sales person.I also had called the sales man because I experience problems with the pans, his response was you don't know how to cook its your fault. I just look up the address where supposedly there business location is,its out of business according to [redacted]. Found another number and called,they found my information and they refereed me to the sales person because they said he does not work with us directly , "he is a independent contractor". I'm stuck with pots that don't work with no warranty and a contract which I didn't sign. This is Fraud!Desired Settlement: I do not want the pots any more. I'm willing to pay shipping to have them out of my house asap. Royal prestige or who ever can keep the pots and the money I already paid for them. Im trying to be really nice, even if I was lied to.

Business

Response:

In review of the complaint received by Ms. [redacted], we have included a sales order and credit application that were signed by Ms. [redacted] as well the reverse side of the credit application that outline the terms and conditions of the contract. The sales order and credit application were signed back on June 12, 2014. On the credit application, right above the signature line, it states on line D – “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms. [redacted] signing the credit application, she was agreeing to the terms and conditions set forth on the credit application. We have notes on the account that our Credit Department has spoken to Ms. [redacted] on several occasions and she could not make payments to the account due to her losing her credit card and was well aware of any past due payments. The account is no longer eligible for cancellation since it is out of the timeframe for cancellation. Should Ms. [redacted] require warranty assistance on her merchandise, she will need to speak to our Customer Service Department, however, in order to provide any type of warranty assistance, Ms. [redacted]’s account will need to be brought up to a current status. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I purchased a package based on the promise of a vacation that was to be provided 10 days after delivery. I have not received the vacation promised. I have repeatedly contact [redacted] with out satisfaction. I then proceeded to contact Hy Cite the company which provided the package. I spoke with CSR [redacted] and advised that I wish to return the package as the contract was not honored. I explained the situation and that the packages are unopened as I was waiting for the fulfillment of the order. I was then advised that per Ms [redacted] that they were unable to accept the return due to the 3 day return policy from date of purchase to cancel. I advised that the contact should be void as the complete order has not been fulfilled and that the services were not honored. The CSR advised that the supervisor will contact [redacted] for me. This has been a going on for 2 months with no solution.Desired Settlement: I just want to return the product and be done with this issue. I will never again purchase from this company. I also want a refund for what I have already paid in good faith awaiting for the contract to be fulfilled.

Business

Response:

In review of the complaint received by Ms. [redacted], we have spoken to the Independent Distributor and they will be sending 2 trip vouchers out to Ms. [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: This company continues to call me and harass me for payment I don't have. When I called they said I had 3 days to cancel my account, which I was never advised of by the representative [redacted], whom came into my apartment. They also told me I signed a legal contract, which the paperwork doesn't even look legit and date of agreement was never added. I just want them to stop calling me and harassing me for payment because it upsets and affects my heart condition, since this matter is so upsetting to me.Desired Settlement: To stop calling me and leave me alone.

Business

Response:

In review of the complaint received by [redacted], we have a sales order that was signed on July 10, 2013 and verified by Mr. [redacted] on July 24, 2013 as being correct. On the sales order that Mr. [redacted] signed, it states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since Mr. [redacted] did not cancel the order within that timeframe, the order is no longer eligible for cancellation. Since the cancellation is not being accepted, Mr. [redacted] will remain responsible for the account and any balance that is accrued. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: on january 13 2015 a seals man name [redacted] came to my house to give me and my wife a demonstration of the pots Royal Prestige we went ahead and bought them a 5 peace set and a pan total price $1,822.86 gave a payment of $200.00 Dollars cash remaining balance of $1,622.86 about a week later me and my wife receive are package on 1-26-2015 my wife made a chicken soup with chicken brest and the grease was stuck on to the pot. before my wife cook we watch the DVD that came with it first we did exactly what it said on 1-28-2015 a gentleman name [redacted] call my wife and ask how war the pots and my wife explain to him what happen he said some one will call us no one ever did on February-4-2015 I called [redacted] the sales men that came to my house to sale my there product he said he was unavailable also called on 2-5-2015 to [redacted] office and the person that answer was that we was in a meeting and it was going to be all day I said no problem called back the following day I called 2-6-2015 the same lady answer and said the same thing so I called [redacted] he did not answer his voice mail came on that said [redacted] left him a message this is the 3 message on 2-9-2015 I call HY CITE ENTERPRISES explain to the young lady what is wrong with the pots the pots fill rough on the inside and out side and that what I was told about there product was not true and that I have ben calling [redacted] and [redacted] and neither one has return my calls she said she will email [redacted] and to give them a week to call me back on 2-16-2015 it was presidents day so I called on 2-17-2015 spoke to [redacted] from HY CITE and ask her what is going on before every other day I got a call asking when can they come and give me a demonstration and I told her you guys send an email to [redacted] and I have not heard from him. getting to the point the pots fill rough inside and out side and when my wife cook for the first time it smelled like burn I want them to take there product and cancel the order very very bad customer service thank you for your timeDesired Settlement: I want then to cancel the order and pick there stuff up also I want them to void the remaining balance and refund me my $200. dollars that I gave them

Business

Response:

In review of the complaint received by [redacted], we will be willing to send UPS to pick up the cookware to have it inspected for any rough edges that Mr. [redacted] says are present. If Mr. [redacted] agrees to this, we will have our Customer Service Department contact him to send UPS to pick up the cookware for warranty inspection. As far cancelling the order, the account is no longer eligible for cancellation. On the sales order that was signed on January 13, 2015, the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after signing the order. Since this timeframe has passed, the account is no longer eligible for cancellation. As mentioned earlier, if Mr. [redacted] wants, we can have the merchandise inspected under warranty and if need be, repair or replace the merchandise, however, the cancellation of the order cannot be done. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Collection representatives call my place of employment every day! Sometimes multiple times a day. I have explained that I am not at work and can not receive personal calls such as payment issues, but they still call! It's getting to the point where one representative will call on one line and a different representative call on another. It's like they're trying to be tricky. I have actually gotten written up by my General Manager because instead of doing my job I am on the phone arguing with the caller. Please correct me if I'm wrong but isn't calling a place of business for debit collecting purposes illegal? I know I'm late on my payments and I'm doing the best I can to get caught up but harrassing me at work isn't helping. Especially when my job (that pays my bills) is threatening to fire me since I'm getting these calls. I was told the only reason they needed my office number was to verify my employment. I just want them to stop calling my job. If I had a cell for them to call I would be more than happy to give it to them but I don't.Desired Settlement: I would like a sensere apology for the inconvenience and stress that has been put on me the past two months. It would be nice for a litttle compensation but that's not exactly what I want.

Business

Response:

In review of the complaint received by [redacted], we have removed Ms. [redacted]’s place of employment phone number and have noted on the account to no longer contact her at her place of employment. We will contact Ms. [redacted] at the home number that we have on the account. Should you have any additional questions or concerns, please do not hesitate to contact us.

I bought some pots and pans and they are horrible. I can't believe I'm stuck paying for it.