Hy Cite Enterprises

I found this company to stand behind their products and when an issued arose it was promptly delt with and my concerns where resolved beyond my expectation. I love my cookware and highly reccomend it to anyone looking for chef quality products that have a lifetime warrenty.I have owned my cookware for 18 years. One of the best decisions I have made.

Review: I Never received an invoice for my order placed in late July. I was receiving calls from mexico by someone speaking Spanish about my order. I had to get a translator to assist me. All I wanted was to continue paying my order but have the credit inquiry removed from my credit report. They did not try to assist me. They said that they had called me and tried contacting me via email but it was never received. Now That I have been able to communicate with them they will not work with me to fix the issue. I will gladly continue paying if they work with me.Desired Settlement: All I want is for the company to remove the credit inquiry and late payment citations and I will be happy to continue being a customer.

Business

Response:

In review of the complaint received by [redacted], we see that we have mailed (2) statements to Mr. [redacted], the August 2014 and the September 2014 statements, of which we have supplied a copy of. We have listened to the recorded calls that were made to Mr. [redacted] and on those calls where Spanish was spoken, Mr. [redacted] was able to carry a conversation in Spanish with the representative and informed us that his girlfriend was the one responsible to make payments and we should speak to her. By Mr. [redacted] signing the credit application, he and the co-signor, [redacted], gave their authorization for us to run their credit to see if they were eligible for financing. The credit inquiry cannot be removed from their credit report due to the fact that the line of credit has already been extended to them and the account has already been booked. Since we have not received any payments to the account, the late fees that have been applied cannot be waived. With the copies of the statements that we have provided, Mr. [redacted] can submit the payments that are due on the account. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I purchase two griddles and a set of cartridges for an Air Purifier I already bought before from HyCite with Mr. [redacted], 3 weeks passed by and I'm still on back-order on one item with no estimated shipping date whatsoever and also no cartridges to be seen because they're not even in the order, I made a deal with the salesperson who visited me to buy the griddles and the cartridges for one price, I find myself to have been charged on my Hycite account the amount we settled on but the cartridges are not in the order. I've been trying to get in touch with the salesperson who visited me and happen to be a Sales Manager as well and I had no success on getting in touch with him whatsoever.

I called the company today and the answer is for me to keep trying to get in touch with him, very professional by the way, I wanted to send back the one griddle the shipped to me already and they're telling me they have 3 days cancellation policy and I WASN'T AWARE OF IT UNTIL NOW!!! Therefore supposedly I cannot return my items, The Item that is still on back-order is not even the one I wanted is a different one and I just realized when I checked online the product information on their website, I was willing to keep the one I have and cancel the one on back-order but they're saying that I cant so that either, So I have to pay for a product I'm not satisfied and happy with? And can even communicate with a salesperson that only wanted to make a sell and is still out of sight?Desired Settlement: All I want is to send this Item back and get my account credited please. I'm not satisfied with this purchase or this salesperson, please be more specific when you're trying to sell an item to a person an explain to us your 3 day cancellation policy. Don't be Shady!! I've been a customer for over 5 years now so some type of consideration I should of have from your customer service representatives. Hope for the best solution here!

Business

Response:

In review of the complaint received by [redacted], we have a sales order that was signed on May 5, 2014 and submitted to us for processing that has a double griddle and square griddle only, there is no water filter cartridges listed so Ms. [redacted] will need to address this merchandise with the Independent Distributor. As far as the missing double griddle, it is on backorder until June 9, 2014. Once the backorder has been fulfilled, it will be shipped to Ms. [redacted]. As far as the cancellation request, the order is not eligible for cancellation. Per the notice of cancellation that is on the sales order right above the signature line, it states that the order can be cancelled prior to midnight of the third business day after the date the order was signed. By Ms. [redacted] signing the sales order, she was in agreement to these terms and conditions. Since that timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I am very disappointed with the cookware that was purchased. We received the product excited to use it and we have tried different pieces of the cookware and it always burns and sticks. It doesn't cook without adding any butter, grease or some kind of lubricant as described in the presentation. I have left multiple voicemails for the company to call me back and they never respond. I didn't pay the first bill because I am dissatisfied with the product so I am constantly getting calls from people who can't understand the issue of being dissatisfied with the product. All they care about is if I received the product. I called the company three times today and was hung up on twice. Once immediately before going to a representative. A second time when being transferred to the warranty department and the third time the woman advised I need to pay the bill or it is going to be sold to a collector and it doesn't matter if I am satisfied with the product or not. If I didn't want the product I had three days to cancel it.Desired Settlement: I want to ship the product back to the company including all "free gifts" and credit provided and removed from CBR.

Business

Response:

In review of the complaint received by Ms. [redacted], we have spoke with Ms. [redacted] on June 5, 2014 and explained that the account is no longer eligible for cancellation and that she would remain responsible for the account. On the sales order that Ms. [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation. We also explained that since the order was no longer eligible for cancellation, that any missed payments would be reported to the 3 major credit bureaus and that after 3 outstanding payments the account would be reported as a collections account, Ms. [redacted] replied that she did not care. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I purchased a FrescaPure 6000 water filter through a Royal Prestige representative who misinformed me of the quality of this product. I was told that this product was of high quality exceeding all of their filters. I previously had the [redacted] filter that was really old and it was leaking through the sides, but I was still satisfied with the [redacted]. I was told to send My [redacted] filter back because it was covered under their 10 year warranty and they were able to fix the leakage. I did so, but the problem persist. This is when I was recommended by the Representative [redacted] to exchange my old filter [redacted] for the Frescapure 6000. The FrescaPure 6000 was a "better filter" and it was going to exceed my previous filter quality. [redacted] stated that this was the best "Top notch" filter worth $1,400. After receiving and installing the filter I noticed that the water flow was poor. This new filter defeated the purpose of purchasing this very expensive product without even meeting my expectations. You can see drips, thin line of water and for Royal Prestige, and the Representative [redacted] it's consider a normal flow. The water flow is very low and it takes about 10-15 minutes to fill a gallon. Also, the filter is requesting a new water cartridge after 2 and half month of purchased. When I usually replace the cartridge every year.This cartridge is another 300+ dollars. I was told by the Representative [redacted] that the filter flow was the same or better than my previous filter [redacted]. He lied! The water flow is not up to standards and is unacceptable. The product quality was not what was explained, expected and advertised. I tried calling Mr. [redacted] several times and he basically says that he can't help me. His excuse for the water flow "The reason the water flow is so low is because it pre-filters 3 times prior to releasing the clean water. I don't agree! I have been a customer with Royal Prestige for over 30 years and this would be my fourth (4th)filter that I have purchased and I never had experience this problem before. I tried calling Hycite/Royal Prestige directly and they state that I should contact the Representative because I shouldn't have such a low water flow,"all filters have the same water flow and this one shouldn't be any different". The representative should come over and look into this. [redacted] states that their is nothing he can do and to deal with it. For the amount of money that I am paying I shouldn't be given the run around.Desired Settlement: I want them to exchange the filter to a [redacted] or it's equivalent at a reduced price.

Business

Response:

In review of the complaint received by Mrs. [redacted], we have spoken to Mrs. [redacted] on several occasions and have explained that the filter is functioning as it should. Mrs. [redacted] called us on April 9th and indicated that the lights on the filter were indicating red, which means that the cartridge needs replacing. The cartridges for the FP6000 water filter work more efficient that the [redacted] cartridges which therefore capture more impurities from the water therefore needing to be replaced more often than the [redacted] cartridges. Unfortunately, the [redacted] is no longer a unit that is available to send to customers. The only comparable filter would be the FP6000 that Mrs. [redacted] already has. Should you have any additional questions or concerns, please do not hesitate to contact us.

Really bad customer service. Stay away from these people, they will not help resolve any problems with orders. Prices are way too high for what they sell, it's best if you go to your local department store and but your cooking ware there. You will be able to make any exchanges/ returns if you're not happy with the product.

no honest at all, I purchase a set of cookware and first, the distributor told me the interest rate is a 2% when in reality is 24% . I made a mistake of trusting him and signed the contract without verifying it.
Once I started using it, I noticed that the pam get all kind of stains and are very hard to clean. I called customer service and all they say is that this is normal and they can't do anything about it.
I feel completely rip off with a product that doesn't work and paying a high interest rate. NOT GOOD PEOPLE, DON'T TRUST THEM AT ALL

Review: The seller from Royal Prestige sold me a water filter on 12/21/2015. The seller was RP.IVOM Company located on 8313 W Hillsborough Ave Suite 300 Tampa FL 33615. This product was sold from distributor aut 24012 and was sold by representative [redacted] or Mr [redacted] The merchandise was delivered to my address on 1/19/2016 and I returned the merchandise on 01/21/2016 on its original packaging without opening it. After I return the merchandise I started receiving calls from the vendor and the Hy Cite Enterprise LLC, demanding payment and threatening of reporting to credit bureaus. Every call that I have gotten from them have been very rude and unprofessional. Several times I explain that I don't want the merchandise I have the right to change my mind according to the contract. However they don't want to honor any part of the cancellation on which states on the back of the contact." You could cancel this transaction without any penalties or obligation within 3 business days from the date of the transaction" I am very unhappy about this experience. Please assist,Thank you.Desired Settlement: I would like to have the contact cancelled and stop all the harassing calls from the finance company ,since I did follow the terms of the contact for returning the item as it was stated on the contact. I Do not wish to continue making any future business with this company.

Business

Response:

In review of the complaint received by [redacted], we have a copy of a sales order and credit application that was signed on December 21, 2015 by Ms. [redacted]. On that sales order is the Notice of Cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed, and Ms. [redacted] did not request the cancellation within that timeframe, the account is no longer eligible for cancellation and Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Review: The Financial institution bill me with the total amount and finance charge on merchandise that I dont have position nether proof of deliver, I call them and they said the they can bill me even I dint have the merchandise.Desired Settlement: Please help me to protect my billing writes. the thing because [redacted] I dont know my billing writes

Consumer

Response:

I make a purchase

from royal prestige on 9/16/2014 the company finance the product to HY CITE

Finance locate in Madison WI, I did not receive the water filter, but the financed

company bill me and charge me the complete sale. When I call them and advise

them that I don’t have the product the inform me that they use a 3rd

party company to provide the unit, I has them why the charge me a finance

charges for item that I don’t have poses. They inform me they could not make

any adjustment to the finance charges, I don’t thinks this is fare because they charge me for

something that I don’t have, they were also unable to provide me whit estimate

of the delivery for the water filter, the total of sale was $2,100.00 please

help me to resolve this issue. Thank you

Business

Response:

Thank you for bring this complaint to our attention. We will need to follow up with the Independent Distributor to see why the water filter has not been shipped. Once we hear from them, we will properly respond.

Review: I ordered a filter and I never received 2013. Now I checked my credit are charging me $ 693 dollars for an Item I never received.

Business

Response:

In review of the

complaint received by [redacted], we are unable to locate an

account under the information that was supplied to us. To better assist Ms. [redacted], we need her to provide us with the account number that is appearing on

her credit report. Should you have any

additional questions or concerns, please do not hesitate to contact us.[redacted]Customer Care Department

Review: I have tried and tried to reason with this company. They keep harrassing me over the payments. I have offered to send back the cookware and trip that I got with it. I've also agreed to let them keep what they have gotten out of me already. I honestly can't afford the payment anymore, I have too many home bills hurting me. Please help me!Desired Settlement: I want them just to take back the cookware and whatever i've paid them already.

Business

Response:

In review of the complaint received by [redacted] of our Customer Care Department was in communication with her and informed her that the account was no longer eligible for cancellation. Ms [redacted] was informed that all phone numbers were being removed off of her account and that future contact would be done via text, e-mail or monthly statements. Ms [redacted] asked for her account number so that she could set up payments through her credit union. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and its balance.. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I purchased a set of cookware on Original Order # [redacted]. The set is black in 7-ply very heavy material. This set has a 50yrs warranty for any defects. After about 15 years two of the Pots developed a bubble and the material separated. I contacted customer service at ###-###-#### and was told to send the defective pots to the service center. After several weeks, I received two new pots without lids that were incorrect and not the same cookware as the ones I originally purchased. These Pots are grey in color and a much lighter material. In addition, the lids from the original set will not fit them either. So, I contacted customer service again to let them know that they have sent the incorrect cookware. They stated that the cookware they send me is the only thing they are allowed to send as replacements. I talked to [redacted] and [redacted] as well as supervisor [redacted] confirming that the cookware sent is the only thing they have as replacements. I don’t know how to express my-self or make them understand that what I purchased is a black set and what I need is a black replacement.

I know they have black cookware sets because I called a sells representative from Hy Cite and they immediately came to our house and display a black set. I simply just need two black Pots similar to what I have or even better, just replace with my originals.Desired Settlement: Business should replace with originals or at minimum with something very close to the original. Not of any less in quality

Business

Response:

In review of the complaint received by [redacted], we have already explained to him that the 7ply cookware that he has is covered under warranty and can be replaced with our 5ply cookware. We no longer carry the 7ply cookware and under the warranty, we are replacing 7ply cookware with 5ply cookware. The cookware that Mr. [redacted] mentions that we currently have with black handles is not the cookware that we send out as warranty replacement for the 7ply cookware. We are more than happy to honor the warranty but the replacement for the 7ply cookware will be the 5ply cookware that Mr. [redacted] has already received. Should you have any additional questions or concerns, please do not hesitate to contact us.

We went to a demo where we were promised great quality cookware; we signed a contract and waited two weeks for it to arrive. In that time, we had only 3 days after signing to cancel out order even BEFORE we received the cookware. When we received the cookware it came with issues right out of the box. A few of the pots handles had to be fixed as they were either loose or off completely. Also when using the pans they were very poor quality. The pans stick food was ruined and it was very hard to clean. When we called the company to complain, they basically laughed in our ears in disbelief and the woman tried telling my fiance that he didn't know how to cook! The woman Andraa that we dealt with was extremely rude and unprofessional. Absolutely horrible customer service. We told them that we didn't want the product, we were and continue to be extremely unhappy with the cookware and the customer service. We were told we had to keep them and we had to pay the $2,600.00 for these useless pieces of metal. They were not helpful in any way shape or form. Basically she told us we were stuck with the product. So in a box they sit waiting to be sent back to the company.Also DO NOT fall for the "free" honeymoon scam. Because that's exactly what it is. They play it up; you can go to over 10,000 resorts its all inclusive, and its FREE. No, it is absolutely NOT free; no part of it. Then the dates aren't available and the hotels are only all inclusive where you have to pay thousands of dollars. Just a horrible experience. I will NEVER recommend them or their horrible mediocre products ever! Now we are being charged a finance fee when our payments haven't even started yet! They are after your money and they do not deliver what they promise. Very sad that a company would misrepresent products and services just to get you to sign on the dotted line of Hell.

Review: I purchased a 30 quart stock pot with lid and when it arrived we told the distributor it was too big, therefore he changed it for us to a 20 quart stock pot and said the price would be adjusted to reflect the new product, which is from 1200 dollars to 800 dollars. He gave us a document that stated the change of product with no price listed on it. We waited a week and notice no price change then we called the company and they told us to fax that document, which we did and another went by and they still did not change the price, meanwhile we explained to them that during this time we would not make payments until the correct amount reflects on the bill. Needless to say, it's been over a month and a half and they refused to adjust the price correctly. We were ready to clean the account and they will not let us. When we called the supervisor was very rude, did not offer any solutions and was basically calling us a liar. This is so disappointing and upsetting, we would like to resolve this as soon as possible, but the company is being uncooperative.Desired Settlement: Want this to be resolve A.S.A.P

Business

Response:

Tell us why here... In review of the complaint received by Ms. [redacted], Ms. [redacted] had faxed us a copy of a sales order that indicated that the 30qt pot was being exchanged for a 20qt pot, however on that sales order there was no indication that there would be any price adjustment. On March 3, 2016 a conference call was made with the Independent Distributor, the account specialist and Ms. [redacted] and per notes from that call it was explained to Ms. [redacted] that there was no adjustment due on the account. Based on the documentation that was provided to us and information that was provided to Ms. [redacted] on the conference call, no adjustment is due on her account. Ms. [redacted] will remain responsible for the full balance of the account. Should you have any additional questions or concerns, please do not hesitate to let us know.[redacted]Assistant ManagerCustomer Care Department

I bought a filter and a juice extractor from Royal Prestige (Hy Cite) about 1 1/2 ago GREAT products don't get me wrong. The only reason why I did it was because I was trying to build my credit. Not to mention the high interest rate they gave me. Everything was fine, I had my payments deducted out of my account every month...up until June of this year. We had issued with out direct deposit at work and well I didn't have the money! I called to speak to a rep and they told me that I had EXACTLY 14 DAYS! AFTER the due date to pay WITHOUT a late fee being applied OR it being reported late to my credit. I mean, these are suppose to be knowledgeable representatives right??? When I called the month after to check my balance I was told that a late payment had been reported. YET, I spoke to pleennttyyy of reps JUST to make sure I was getting the right info. When you call it clearly says the calls are being recorded and when I mentioned that they totally ignored it. On top of wrong information I got an attitude not only from the rep but from a supervisor as well. THIS MONTH Sept. 2014 I called because for some odd reason my payment wasn't deducted and when I called they said it shows in their RECORDS I "stopped" they payment! Are you kidding me!!!!?? Just horrible!!!!! Never will I recommend them!

Review: My wife and I were tricked into getting a set of pots & pans from this company stating that they would lower blood pressure and cure heart disease. We tried to cancel the contract and they told us to just try them when we received them in the mail. Well we did and still didn't like them. They broke and didn't work like they were supposed to so we called to cancel and they said too bad. That it was past the 3 day mark. But we told them that we tried to cancel before the 3 days but didn't let us then. Now they are threatening to sue us for not paying them. They didn't tell us about the high interest rate which we found out later about. And the pans are falling apart(which there's supposed to be a lifetime warranty) but when we call they never answer. It's always a voice message. We are getting ripped off and they keep threatening us.Desired Settlement: I would like to get a refund for the money we have paid to this company and never receive another threatening phone call to eithery wife or myself from these people.

Business

Response:

In review of the complaint received by Mr. [redacted], we have a sales order that was signed by Mr. [redacted] and Ms. [redacted] on May 29, 2014. On the sales order that was signed by both Mr. [redacted] and Ms. [redacted], the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order has been signed. Since the allotted timeframe has passed, the account is no longer eligible for cancellation. With regards to the finance charges that are being accrued to the account, on the reverse side of the credit application that was signed on May 29, 2014, the finance charges are completely explained. By Mr. [redacted] and Ms. [redacted] signing the sales order and credit application, they were agreeing to the terms and conditions of the order and therefore the order is no longer eligible for cancellation. The cookware that was purchased is not warranted through us, the only items that we would cover under warranty would be the set of knives and the bake ware set. For warranty assistance on all other merchandise, Mr. [redacted] and Ms. [redacted] will need to contact [redacted]’s Customer Service Department at ###-###-####. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: I bought your cookware products more than a year ago that by the way I have been very unhappy with

When I heard about the recall of the products and called to have them completely returned they refused to give me a refund on the products... When I finally called and spoke to another person she got me in contact with an assistant manager that agreed to take some of the products back and refund only the sale amount less the interest which I think is horrible since all of this is a company issue and not mine

I want to return all a

Of the products that I got with this company because I don't trust anything that has to do with royal prestige

I need all of my money back plus all the interest that I have paid over the past year

Someone has to be able to do that???

Very unhappy customer I would never do business with them again

My name is [redacted]Desired Settlement: Refund of full charge plus interest

Business

Response:

In review of the complaint received, we have spoke to the customer and have already explained that we can issue a refund for amount of $1280, however since the customer has a outstanding balance of $1064.95, the $1280 would be used to zero out the balance leaving an amount of $215.05 to be sent in the form of a check. This process would take place once the merchandise has been received back in our warehouse. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: My spouse and I attended a presentation on cookware from this company. During the presentation, the salesman claimed that other cookware caused severe health issues over time, their cookware was safer and healthier to use than any other brand, and that it was the best brand on the market because no cooked food would ever stick or burn to the pan. He even performed a demonstration with one of their pots, selling us further that they were the way to go. Given our financial situation, the salesman gave us the lowest price we could afford. He told us that that would be the guaranteed price that we would pay each month.

The scare tactics he used claiming that other cookware would be harmful to our health and even our future children's health because they were coated with toxic chemicals, coerced us into purchasing the cookware. Then their guarantee of the pricing each month led us to believe that it was very feasible for us to fit in our budget. The salesman never mentioned that there would be interest charges on the purchase because the actual account opened up is not just an account to pay off the cookware; it's a charge account with their company which acts exactly as a credit card would. When I look on my account, the amount I'm financed was only $750. The initial cost of our purchase was $915.84. So without informing me of the available credit I would have with them, they already put me in the hole by $165.84. They unknowingly charged me 24% interest because my account balance is high. The only way I knew they were charging me interest was to look at my first statement. Up until my first statement, I didn't know that interest would be charged. The salesman NEVER mentioned that.

The salesman also failed to mention the cancellation policy. The company has a cancellation policy of having to write a letter to them expressing your concerns and wanting to cancel your order within 3 days of signing the contract. By the time I actually received my order, it was well into a few weeks after I signed the contract. I talked with a representative about my concerns and wanting to cancel and they rudely replied that I should've read the back of the contract and that the cancellation policy was written in bold letters. Another piece of information the salesman forgot to disclose was that there was a back to the contract. The contract itself was on a clipboard and they never took it off. They simply told me all I had to do was sign here, here, and here and I would be good to go. Had I seen the cancellation policy, I would've cancelled my order as soon as possible because I was already reluctant about the purchase. The salesman sold a pitch on health and taking care of your family and wanting to have the best for them, I felt I had no other choice but to buy this cookware that would be so safe for them to eat from.

The company has also misrepresented their cookware by making the guarantee that no cooked food would ever stick or burn to the pans. I've cooked on them numerous times and so far all of the food has stuck or burned to the pans. It leaves me to have to clean them with rough edge sponges because if I leave them to soak in water, the water is so harsh to the material of the pain that it causes white erosion spots. Cleaning it with the rough edge sponge also places a bunch of scratch marks on the pan, but it's the only way for me to clean it with the food sticking and burning to it.

This company lured us into the presentation with promises of free vacations or very cheap wedding bands. Naturally, we took the vacations as we saw this way to actually have a honeymoon after our wedding. The vacations are nowhere near free as they claimed. There is always something you have to pay for or upgrade to in order for them to be all inclusive.

With the high interest rates and me only being able to make the minimum payments as the salesman promised would be the set payment I had to make each month, my credit lies in jeopardy. I've researched and found out the minute you can't make a payment, their collection agency will put a lien against any account you have linked with them, forcing you to pay the bank what money they took out and even making you unable to pay any other bills until their issue is first resolved. I can't afford to have this happen to me.Desired Settlement: I want my account with them to be completely closed and for me to receive a refund for the down payment I made and first payment.

Business

Response:

In review of the complaint received by Ms. [redacted], we have a sales order and credit application dated February 22, 2015 that have Ms. [redacted]’ signatures on them. The merchandise that Ms. [redacted] purchased is not shipped or warranted by Hy Cite Enterprises, our sole responsibility is to offer and extend the financing of the merchandise. Any issue of how the sale was made, presentation of offers, will need to be brought up directly with the Independent Distributor’s office. They can be reached at ###-###-####. On the credit application, right above the signature line, it states on line D – “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” On the sales order right above the signature line it state “You, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.” By Ms. [redacted] signing both the sales order and credit application she agreed to the terms and conditions of the sale. Since the order was not cancelled within the allotted timeframe, the order is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: This man came to my house to sales me ROYAL PRESTIGE 5 PIECE COOKING INNOVE SYSTEM. He got my phone through a telemarketing call. I told him that I did not have money until the end of january of 2014. He said that will not be a problem because the first payment was going to be at the end of january. For my surprise I received my first bill the first week of december. He also told me that I did not have to paid interest for two years and that was a lie. On my first will I saw a 22 dollard charge for interest. He told me that when the company call me to ask about a down payment to say that I gave him 200 dollars, but I did not give him any money. Now I call the company to tell them that I can not take the product because I dont have money to pay that high interest and they say that I should read a contract before I sign it. [redacted] did the application, he asked for my Id and did everything I just it. He trick me to make the sales. Also the part of the contract that explain the cancellation clause was supose to be sign and he did not sign and me ether. This part of the contract need his names and address and my signature and it is blank. He make varios mistake and in this contract.Desired Settlement: I will like to return the products and get out of the debt.

Business

Response:

In review of the complaint received by Mrs. [redacted], we have a sales order that was signed on October 22, 2013. That order was verified with Mrs. [redacted] by our Verifications Department on October 23, 2013 as being correct. The notice of cancellation that is on the sales order states that the order may be cancelled prior to midnight of the third business day after signing the order. Since that timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.

Review: Me and my friend went to a dinner demonstration for Dinner 4 Two (Hy Cite) for some pots and pans and we both bought the same set of pans.

I kept mine in the box after I bought them for a few months because I was moving and didn't need to use them yet. After I moved into my new home I started to use all the pots and pans. Every single pan I used burned everything and stained the bottom of the pots and when I put the baking sheets in the oven they would bend. I tried cleaning them with everything including the cleaning solution that they sent me and nothing worked. I talked to my friend about this and she said the same exact thing happened to her. So I called the people who sold the pans to me and every time I called I was put to a voicemail or asked for a call back and when I did a call back no one every called me back. I called today and after being hung up on 2 times I finally got to talk to a person. I told the lady my issue and that I would like to cancel and not continue to pay for these pans and she said that I could only cancel 3 days after I purchased the pans. I asked her how that is possible when it took them 2 weeks to even ship me the pans. then she proceeded to tell me that it was probably because both me and my friend were cooking on too high heat. At that point I was starting to get mad because she was blaming me and my friend for the problem. So I then asked her if I could speak to a manager. After waiting on hold I was able to talk to someone and told him the situation and he said all that he could do was send them out to be looked at and get me new pans I told him I do not need new ones I just want to cancel my account because new ones wont help since the same thing happened to my friend. He started to say something which I could no understand so I told him I want to talk to someone who is above him and who I could understand. He told me that it will make no difference no one can help me but I still insisted on it. I was then put on hold again for about 20 minutes and then they hung up on me. I was way to infuriated to call them back so I decided to just go on the Revdex.com.Desired Settlement: I don't care about being refunded for what I have paid on the pans already I just don't want to continue to pay for pots and pans that burn and bend every time I use them.

Business

Response:

In review of the

complaint received by [redacted], we have a sales order that was signed on

January 20, 2015 and per the Notice of Cancellation that is listed on the sales

order, the order was only eligible for cancellation prior to midnight of the

third business day after the order was signed. Since that timeframe has passed,

the account is no longer eligible for cancellation. If Ms. [redacted] feels that

the merchandise is defective, we will stand behind the 50 year warranty that

comes with the cookware and have the merchandise inspected and if the merchandise

is defective, we will replace it at no additional cost. However, the

cancellation of the order is no longer an option. Should you have any additional questions or concerns,

please do not hesitate to contact us.[redacted]Customer Care Department

Consumer

Response: