Ibotta, Inc.

Hello, Thank you for the concern regarding your account. We have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section
11, users may not create more than one (1) Ibotta accountThe user has earned and maintained up to earning accounts with Ibotta sharing the same account and payment information.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountThe user's account was locked from cashing out and then deactivated on 4/2/The user's account was reactivated and unlocked from cashing out on 4/5/18. Upon review of the user's account, the user was submitting the same receipt up
to times within the day submission time frameThe user is claiming that multiple redemptions means that the user can submit the receipt as many times as she wants, but unfortunately that is not the caseTo redeem multiples, a user must purchase the amount of products on a single receipt that they claim when submitting the receiptFor example, if the offer details for yogurt says "May be redeemed up to times per receipt", the user must purchase up to yogurts on the same receipt and can then adjust the multiples to when redeemingThe user may not claim multiples of if she has not purchased the required amount nor can the user submit the same receipt for the same offer more than one time. The user has been educated about how to redeem multiples and has withdrawn some of her earningsMoving forward, the user must abide by Ibotta's rules and acknowledges that future submissions of the same receipt can result in permanent deactivationPlease let us know if you have any further questions about how to use IbottaThanks and have a great day

Hello, Thank you for your explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.In an effort to keep another user's information private, we have provided you with additional information in an email from our platformThank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because: I have proof of the receipts I submitted two were purchased on a leading agreement and one I bought with cash I want to see the receipt I supposedly submitted and at what time because my phone was taken by a teenager friend of my daughter who attempted to do several fradulent thinks including using my bank information and I have the police report from this I want my account reinstated if it was not a receipt I submitted
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountOur Support Team is experiencing longer than response timesOur Support Team received messages from the user and has responded to the user accordinglyThe user has been credited with eligible rebates. Thank you for your
patience and understanding

Hello,Thank you for the concern regarding your accountIt appears that you have already some correspondence with one of our representatives.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe
that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We have completed the review of your accountBased on our review, we have chosen to keep your account deactivated.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountUnfortunately, the information provided here does not match the information provided and being researched across multiple accountsSubsequently, this information was not shared in your first correspondence with our team as the stated email addresses were those of "friends" and not "family members". Ibotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersCreating accounts in order to take advantage of the courtesy referral program is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your understanding and cooperation

Hello, Thanks for the concern regarding your accountThe user was typing responses to our questions in the thread of the email rather than as a responseOur software system removes this information as it perceives this information not as a reply, but as an unwarranted edit to the ongoing
threadTherefore, the Team was not receiving any information from the user. The user has provided two phone numbers to test against the account and neither phone number is correctWe suggest that the user provide additional phone numbers to the Care Team to test against the accountPer Ibotta's policy, user's may not make any edits to the current phone number linked to the account without first verifying the phone number. Please continue correspondence with the Care TeamThanks and have a great day!

Complaint: ***
I am rejecting this response because:I did follow the proper steps and unlock the rebate and use the App from your AppIt's not my first time purchasing *** from your Website, and I don't think I made the process wrongI did unlock the rebates because I used this feature with cashbacke successfully previouslyIf I didn't unlock it, how did the *** App come out from your App? I did place multiple orders in one day previously with cashback return successfully, and there is no policy indicating at your Website or App that I need to wait orders one by one.I had three orders for April and two orders for May Please credit 10% of the total five purchases ASAP
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user has confirmed their Ibotta account and is free to withdraw their earnings at their discretionPlease let us know if you have any further questions about your account. Thank you and have a
great day!

Hello, We have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a nice day!

Hi there, Thank you for bringing this to our attention, and we apologize for the delay in response.Here at Ibotta, we try our very best to bring each user an amazing cash back experienceWe receive more than 100,receipts a day, that go through multiple, rigorous levels of processingOn
occasion, a receipt may be processed incorrectly, causing a user to not receive credit. However, we have check this user's balance, and it seems as though they have already received the $for their receipt and Teamwork bonus on January 2, 2016.If the user has any further questions or concerns, regarding missing credit, please have them contact [email protected] for working with Ibotta!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting receipts that are dated from the same day at the same location, sometimes in excess of times per dayWe consider this to be irregular behavior and therefore believe that these
purchases were not actually purchased by this user but by other individualsUnfortunately, this is a violation of our Terms of Use and the account has been deactivated. We apologize for the inconvenience and appreciate the user's cooperation and understandingThank you

Final Consumer Response /* (2000, 7, 2015/10/20) */
Since opening this complaint the company has unlocked my account allowing me to use the services and recieve the moneyThis can be closed

Hello, Thank you for your reply regarding your accountPer our previous correspondence with you, our Team has graciously granted your the referral bonus for the stated new user. We conduct our own separate review of your account as well as your concerns and found that your referred user created two accountsHowever, because there was no activity on the first created account, as a courtesy, we asked our Support Team to grant you credit in this instance as it appeared to be a mere mistakePlease let us know if you have any further questions. Thank you and have a nice day!

Hello ***, Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your account. We verified that more than one account was created using your informationPer Ibotta’s Terms of
Use, Section 11, users may not create more than one (1) Ibotta account. We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your initial purchaseAs a courtesy, we have credited your two online purchases with the eligible rebate creditsOne of your rebates was not credited because the appropriate amount of products was not purchasedAlso, additional rebates on your initial purchase were then credited on another purchaseTherefore, we are unable to double credit your account. Upon review of your account, we see that you have been able to correctly purchase and submit the appropriate receipts to receive creditWe appreciate your adherence to Ibotta's rules regarding online purchasesPlease let us know if you have further questions. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountUnfortunately, Ibotta does not make changes to a user's account without first verifying the accountIn this case, the user must first verify the number linked to her account in order to remove the numberWe have suggested that the user
contact the service provider for more informationThe user can also contact friends and family for previous numbers that this user has had in hope of being able to provide the correct number. Our support team has let the user know that due to our privacy policy, we are unable to make changes to her account without first verifying the informationWe apologize for the inconvenience and hope the user can provide her previous phone number in order to make changes to her account. Thanks and have a nice day!

Hello, Thank you for the further concern regarding your accountAs stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountWe found that you have a total of accounts linked to your device, which you attempted to refer and receive referral credit for. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, your account will remain deactivated. Thank you for your cooperation and understanding

Initial Business Response /* (1000, 9, 2015/10/16) */
Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that our Fraud Prevention team was able to find the issue, and has now reactivated the user's accountThey have resumed using the appIf the user
has any questions or concerns, our Support Team can be reached by emailing ***
Initial Consumer Rebuttal /* (2000, 16, 2015/11/09) */
Thank you for your assistanceI believe your contact was the catalyst which made them open to review this matterBefore filing this complaint, I received no interactive response towards a resolutioncase has been recitified