Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items
were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account. The account was deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity
This activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding

I am rejecting this response because: they cannot steal the money I have earned in addition to the falsely stating I violated their terms just because they had trouble reading my receiptThis is theft! Either give me the money in my account, or give me access to the account in order to earn more money!

Hello, Thank you for the concern regarding your accountDue to an attempt to exploit our referral program, we are unable to reactivate your account. Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use
Unfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your original account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down. At this time, we will be unable to reactivate your accountThank you for your patience and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
will I receive a response to what ibotta has done and if my account is reopened?

Hello, Thank you for the concern regarding your accountWe truly apologize for the frustration and confusion that you must be feeling in regards to your *** purchaseUnfortunately, we received notification from *** that another affiliate was credited with your offers OR that
additional discounts and promotions were applied to your purchaseThe promotions can also include any additional promotions that *** is hosting at the time of purchase.Sadly, we received this limited information from *** and are unable to grant credit for you in this instanceAgain, we truly apologize for the absolute inconvenience and frustration that you are feelingPlease let me know if you have any further questions and I will be happy to answer them.Thank you so much for your continued support of Ibotta as we work to develop and refine our service

Hello, Thank you for the concern regarding your accountYour account was deactivated due to the submission of receipts that were submissions from another device screenAlso these receipts may be of your own receipts from the *** Savings Catcher, these types of receipt submissions in that
manner are not permitted in the appWe have done a thorough review of the account and found a multitude of receipts that were either submitted far past the day allotment for receipts- in some cases these receipts we months too old from the date they were submitted onIn addition to those too old receipts, there were receipts where you had submitted for rebates that were not found on the receiptsAll of these actions/ behaviors are in violation of the Terms of Use and are grounds for permanent deactivation. Unfortunately, due to these violations, your account has been permanently deactivated with the exception of a 24-hour cash out periodPlease forward all concerns and questions to our support team. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have reviewed your account and your past correspondences with our Support TeamUnfortunately, as stated in a previous email, we are unable to credit you for two out of your four referralsBoth of your most recent referrals were
registered on your device, therefore, are ineligible for referral credit. Under our referral system, referrals must register on an entirely unique device (never used previously by another Ibotta user) in order to qualify for referral credit. We apologize for the inconvenience, but are unable to credit you for either referral. Keep in mind that there are many new earning opportunities for current users so keep checking for new Ibotta Rebates, Store Exclusives, Bonuses and more. Thank you for your patience and understandingWe hope that you can continue earning with Ibotta!

Hello, Thank you for the concern regarding your accountThe user's complaint was resolved by our Care Team on 4/17/and full access was restored to the user's accountPlease let us know if you have any further questions. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of
your accountAll other subsequent accounts will remain deactivated. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms. If you have any questions or concerns please let us knowThank you

Initial Business Response /* (1000, 6, 2015/09/17) */
Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that one of our Representatives sent a reply shortly after receiving a messageHowever, the message may not have gotten throughWe have checked
through our system, and the reply was sent correctlyMost likely, it was filtered into a Spam Folder or our address is on block list
We have added the Sour Cream offer to the user's list of completed Rebates and credited the account for the valueIf the user has any questions or concerns, our Support Team can be reached at ***

Complaint: ***
I am rejecting this response because:I never try to create a multiple acconts, I send couple of referal to my friends and as well as to my homies , when I switched my mobile that mobile might have the accout activated which I am not aware .. So how can you say I created a multiple acct's using my details , I was surprized to see the reply with terms and conditions voilation .
Sincerely,
***

Hello, Thank you for the concern regarding your accountWe have reviewed your previous correspondence with our team from as well as your account. Unfortunately, we were able to find receipt submissions in direct violation of Ibotta's TermsWe verified that receipts submitted to us,
through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely. Also, per Section 11, A user may not create more than one (1) Ibotta accountEach unique mobile device may not be associated with more than two (2) user accountsUsers who attempt to associate an excessive number of mobile devices with a single user account may be deemed to have violated these Terms of Use to the extent they are deemed by Ibotta to have abused the Service. At this time, we are remaining firm in our decision to keep your previous Ibotta account(s) deactivatedThank you for your cooperation and understanding

Initial Business Response /* (1000, 6, 2015/09/02) */
Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Prevention teamIt appears that they successfully completed their review of the account and reactivated the user as a one-time courtesy
Moving forward,
the user will need to be observe all Terms of UseThey should be able to access their account and cash outIf the user has any other questions or concerns, our Support Team can be reached at ***

Hello, Thanks for the concern regarding your accountOn March 8, 2018, the user's account was deactivated due to too many accounts logging into a single deviceAt this time, up to TWO earning accounts may share a single deviceOn March 15, 2018, the user was educated that too many accounts
logged into a single device and that is why her account was deactivated. The user was reactivated and full access was restored to her accountThe user was able to log into her account, withdraw her earnings, and thanked our teamPlease let us know if there is anything further that we can help you withThank you and have a nice day

Hi there,We appreciate the feedback from this user, but unfortunately we are still unable to unlock these accounts due to our Terms of Use.Our Account Review team was also able to locate shared receipt submissions between the accounts:***Please note that this is also a violation of our Terms of Use, Section 10.3, Users may not upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase.At this time, this user's accounts will remain suspended.We apologize of the inconvenienceHave a good day!

Hello, Thank you for the concern regarding your accountThe account was deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis
activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account, inviting falsely created accounts for credit, or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understandingHave a great day

Hello, Thank you for the concern regarding your accountThe user's account was deactivated for inviting and creating multiple accounts for the same user. On 5/22/17, the user invited and created an account under the email *** which has the same user information as
*** which is the email address that this complaint is written fromOn On 6/2/17, the user invited and created an account under the email *** which is also the same user information as the first two mentioned accountsOn 6/12/17, the user invited and created an account under the email *** which is also the same user information as the previous three accounts mentioned. It is clear to Ibotta that the user is attempting to take advantage of Ibotta's referral program by inviting and creating multiple accounts that are all linked to the same userAlso, many of the invited accounts are sharing the same device as the email of the account of this complaintUnfortunately, we are firm in our decision to maintain deactivation of all of this user's accounts for violation of Ibotta's Terms of Use. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. We apologize for the inconvenienceThank you

Hello, Thank you for your reply regarding your accountUnfortunately, we are firm in our decision to keep this account deactivated. Upon review of the referral accounts, it appears that the user information, purchases, and purchase information do not reflect that of actual new users to IbottaTherefore, we believe that the user is in violation of the Referral Program and Ibotta's Terms of Use. We apologize for the inconvenience and appreciate your understandingHave a nice day

Hello, Thank you for the concern regarding your accountOn 2/21/18, the user's account was deactivated for the following reasons: more than two earning accounts were sharing a device, the user was found to have more than one earning account sharing her information, and the user was sharing
receipts with other users. On 2/25/18, the user was educated that only two accounts may share a single device, a single user may only have ONE earning account, and shared receipts is not allowed by Ibotta, no matter the offers being redeemedThe user has been granted access to her account with the knowledge that future infractions could results in a permanent deactivation. Please let us know if you have any further questions about Ibotta's Terms of Use or your accountThank you