Ibotta, Inc.

Complaint: ***I am rejecting this response because:When Ibotta reserves the right to make this decision, they cant enforce this policy without just causeThis rule would imply this was a fraudulent receipt when the purchase was validI clearly explained that both receipts were on file as they were previously submittedAnd the section pertaining to the rebate I was claiming was uploadedI encountered a glitch where in submitting these receipts multiple times caused the system to automatically lock the accountAnd Ibotta has the responsibility for fixing this errorIf you take notice, you closed my account for receipts that were later acceptedAnd in this case, I believe an exception would be made! I'm a long term customer and have kept my account in good standingIn addition, you are responsible for issuing my final payout.Sincerely,*** ***

Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to maintain deactivation of the user's multiple accounts. The user first created an account with Ibotta on 7/2/The user did not use that specific account and created
a second account on 4/11/The user was then deactivated for creating multiple accounts and having more than two active accounts on a single deviceThe user was educated and granted a one time reactivation with the understanding that user's may only have ONE earning accountThen on 12/17/17, the user created another account and referred several accounts that all shared the same name, payment information, location, and other likeness that a individual could determine was not a true user accounts. Unfortunately, the user has violated Ibotta's Terms of Use more than one time, and we must keep the user's multiple accounts deactivated. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountWe have permanently closed your duplicate account(s)Please note that we are not able to merge accounts and their earnings. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. We appreciate the user's cooperation and understandingThank you

Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.On multiple ocassions, we verified that multiple items were selected for rebate credit, but the items were not
present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/termsDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this
irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people.Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

I do not feel as though this is a specific response about my account and just a generic form letter response As I stated in the original complaint, I did return something to ***s and I told you about that I ABSOLUTELY DID NOT REUSE ANY RECEIPTS Please provide me or the Revdex.com with a copy of the receipt or receipts you're claiming were used more than once I absolutely guarantee that no receipts were duplicated Although the items on the receipts may have been the same, please check dates, times, and transactions numbers as each receipt was only used one time. I do not consider this complaint resolved.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello, Thank you for following up regarding your account. On separate occasions, the user tampered receipts by taping a date and time onto the original receipt, taped two receipts together in order to acquire more rebates, taped two receipts together to provide a different date and time to a receipt, and taped different product descriptions from a receipt onto another receipt in order to obtain rebate credit for something that was not actually purchased on that receipt. Our reasons for deactivation are that they clearly violate Ibotta's Terms of Use as previously statedIt is apparent that this user was intentionally attempting to fraud Ibotta, our Brands, and our Retailers, by providing or inaccurate information with the main intention of gaining rebate credit. Thank you

Hello, Thank you for the concern regarding your accountThe user's account was deactivated for submission of a counterfeit receipt which was an e-receipt that was cut to look like an in-store receiptAt this time, Ibotta does not accept e-receipts in any formatWe request that the
user obtain an in-store printed receipt to avoid this issue in the future. The user's account was deactivated on 2/25/As the user stated, the user submitted two receipts that day which is where the confusion of the credited receipt comes fromThe user wrote our Team about one receipt, in which the user was creditedHowever, the receipt in question was the receipt that was marked as counterfeitThe user was educated about submitting e-receipts and the account was reactivated on 3/4/Of the five emails that our Team received from the user, we have responded to the emails or merged them into a single ticket to provide streamlined serviceThe user is still in communication with our Team regarding her rewards card.In regards to the second question, along with an email notification and notification will be sent to the user's accountThe user can access this information by tapping the Activity Bell on the home screen, tapping the notification that says "Receipt cannot be read" (or whatever the notification is regarding), and then the user can view the receipt in question.Loyalty cards is a way for user's to send us their receipt without having to take pictures of their receiptUnfortunately, Ibotta cannot control if a retailer sends incomplete informationFor example, the retailer may send over a list of UPCs and the amount purchased, but there will be no name for the product in the electronic submissionWhile we will capture most purchases and receipts, we may not be able to capture new or select products due to a lack of informationWe will be sure to share the feedback with our retailer partners. Unfortunately, we do not provide telephone support at this timeIt is difficult for us to provide telephone support to user's who most likely will use their device to call us regarding an issueUnder circumstances, our Team does respond within the posted hour time frameHowever, at this time our Team has received a very high number of support requests and reviews which results in a longer response timeWe appreciate user's understanding while we work through all user inquiries.Please let us know if you have any further questions about your account or how to earn with IbottaWe will be happy to help youThank you and have a nice day

Hello, Thank you for your complaintUpon review of the email address provided by this individual, it appears that a user who created this account with a similar name and email combination may have mistyped their email addressHowever, since the user of that account is not the same as the
individual writing this email, we are unable to make changes to the account informationWe have, however, limited the amount of emails sent to the email address on fileUnfortunately, we will not be able to remove, cancel, or make changes to the account since the user with the account is an active user. We apologize for the inconvenience and appreciate the user's understandingThank you

Hello Thank you for the concern regarding your accountYour account was deactivated due to suspicious account activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may
indicate fraudulent activity.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersWe have reinstated access to your account (on 6/20/17) and please let us know if you have any further questions. Thank you for your patience and understanding

Final Consumer Response /* (2000, 5, 2015/06/22) */
From: Ncntm(mailto:***@yahoo.com)
Sent: Monday, June 22, XXXX X:XX PM
To: Sarah Quinn
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
My complaint has sort have been resolvedYou can close the
complaint
Sent from my iPod
On Jun 15, 2015, at 1:PM, Sarah Quinn wrote:
Good morning,
We do not remove complaintsWas this issue resolved for you? If yes, please type up a statement and I will plug it in and mark this case as resolved
Thanks,

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our Support TeamUnfortunately, as stated in a previous email, we are firm in our decision to permanently deactivate both of your accounts. We verified that more than one
account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. We apologize for the inconvenience, but we will be unable to reactivate your accountsThank you for your cooperation and understanding

Hello,Thank you for the concern regarding your account. It appears that you have had correspondence with our representatives recentlyAs stated previously in an email, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.It
appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIbotta did reactivate my account to allow me to retrieve the previous credits as requestI am certain that the Revdex.com made all the difference in this response I am grateful to the Revdex.com for making it possible for someone at Ibotta to actually review and consider the circumstances of my caseThank you!
Sincerely,
*** ***

Hello, Thank you for the reply regarding your accountAs previously stated, the receipt images provided are from 12/24/The user wrote the Care Team on 1/6/to state that her phone was stolen the day prior and that it was retrieved on 1/6/Therefore, these images submitted to the user's account are from the period prior to the user's device being stolen. The emails that the user is referring to are automatic emails sent when a receipt status is changed within the user's accountAfter we receive this correspondence from the user, we asked the Account Review Team to take a second look at the entire account belonging to this userThe Team was able to find tampered receipts dating as far back as November 21, The Team was also able to find the same receipt submitted for the same offer credit times dating as far back as October 12, Unfortunately, the behavior that the user was deactivated for (tampering receipts) is a recurring issue and we will not be reactivating the user's account. We appreciate the user's cooperation and understandingThank you

Hi there,Thank you for bringing this to our attentionThis user has been deactivated due to exploited our Referral Bonus System, by creating multiple accounts and submitting receipts in order to trigger referral credit.Please note that in our Terms of Use, Section 10.11, its states that users may
not "exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s)."We have given this user the chance to withdraw their earnings, but unfortunately, they ended up creating another account against our instructionsThis user has another hours to withdraw their earnings from their account (***), after which the account will be suspended indefinitely.If the user has any further questions or concerns, please have them contact ***Thank you and have a great day!

Hello,Thank you for the concern regarding your accountWe have looked into your account and your account remains active and accessible. It appears that you have had some correspondence with our Support TeamAs stated in a previous email, once your password is entered incorrectly too many times, your account will be locked for anywhere between - hoursYou should then be able to try againIf you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in board. For your reference, we have provided the steps necessary to change your password: To reset your password start from Ibotta’s welcome screen, please select “Sign In” and choose “Sign in with Email”Then select “Forgot Password” at the bottomYour device will prompt you to enter your email address to send you a link to reset your passwordMake sure to check your spam folder if you are not seeing the email from us. If you are already signed in on the app, select the Menu icon found on the top left corner and this will then bring up the Menu from the left side of your screenThen, tap on the gear icon in the upper right corner and choose "Update Profile"From here, you can select "Reset Password"Once this is complete, simply follow the steps listed above. We apologize for the inconvenienceHave a great day!

Hello, Thanks for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that too many accounts have logged in using one of your devicesPer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts. Additionally, submitting the same receipt twice for the same rebate is against our Terms of UseAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms In the future, please allow up to hours for a response from our support teamHave a great day!

Complaint: ***
I am rejecting this response because: I have proof of the receipts I submitted two were purchased on a leading agreement and one I bought with cash I want to see the receipt I supposedly submitted and at what time because my phone was taken by a teenager friend of my daughter who attempted to do several fradulent thinks including using my bank information and I have the police report from this I want my account reinstated if it was not a receipt I submitted
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountThe user's account was locked from cashing out and then deactivated on 4/2/The user's account was reactivated and unlocked from cashing out on 4/5/18. Upon review of the user's account, the user was submitting the same receipt up
to times within the day submission time frameThe user is claiming that multiple redemptions means that the user can submit the receipt as many times as she wants, but unfortunately that is not the caseTo redeem multiples, a user must purchase the amount of products on a single receipt that they claim when submitting the receiptFor example, if the offer details for yogurt says "May be redeemed up to times per receipt", the user must purchase up to yogurts on the same receipt and can then adjust the multiples to when redeemingThe user may not claim multiples of if she has not purchased the required amount nor can the user submit the same receipt for the same offer more than one time. The user has been educated about how to redeem multiples and has withdrawn some of her earningsMoving forward, the user must abide by Ibotta's rules and acknowledges that future submissions of the same receipt can result in permanent deactivationPlease let us know if you have any further questions about how to use IbottaThanks and have a great day

Hello, My family members who used ibotta were each referred one timeWe had a great amount of difficulty getting the referral links to work and may have inadvertently created additional accounts, but we never used more than one account per person in my familyI also did not receive referral bonuses for nine accountsI believe only three accounts were ever active, and those were used by my three family members.I was never told that the accounts that I may have accidentally created were a problem, as I never used themI would have deleted them if possible, but your referral system has a lot of issues.Regardless, the reason I was given for the deactivation of my account was that the same credit card was used on all three accounts' receipts, which Ibotta said meant the same credit card was usedI explained that was NOT the case; three different people were using three different accounts but the reason the last digits of the credit card were the same was because my two family members are authorized users on my credit card and we each used our own credit cards in our own names but they were authorized users on my credit card for financial reasons. I would still ask you to temporarily reactivate my account so that I may transfer out my earnings -- or you can mail me a check if that is more convenientI did not knowingly violate any terms of use and had been a loyal ibotta user who recommended your app to everyone I metI hope that this can be resolved so that I can receive my moneyI would like to think your company can be understanding about technical issues when you are aware there are many technical issues with your serviceI am disappointed that you will not give me my money that I earned. Thank you for your interest in resolving this