Ibotta, Inc.

Hello, Thank you for your reply regarding your accountPer our previous correspondence with you, our Team has graciously granted your the referral bonus for the stated new user. We conduct our own separate review of your account as well as your concerns and found that your referred user created two accountsHowever, because there was no activity on the first created account, as a courtesy, we asked our Support Team to grant you credit in this instance as it appeared to be a mere mistakePlease let us know if you have any further questions. Thank you and have a nice day!

Hello, Thank you for your reply regarding cashing out your Ibotta account*** *** cashed out $to her *** account on file on 5/16/@19:UTC. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountOn 11/29/17, the user wrote the Care Team in regards to the account being lockedOn 12/2/17, the Care Team requested information regarding his referrals and how they were being invited to IbottaOn 12/5/17, the user was educated about
acceptable and unacceptable referrals and his account was reactivated with full accessOn 12/5/17, the user cashed out his earnings for a gift card. We appreciate the user's understanding of our Team's need to validate his account and his referralsIf the user has any further questions about his account, please write our Care Team. Thank you and happy earning!

Hello, Thank you for your response. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms. If you have any questions or concerns please let us knowHave a great day!

Hello, Thank you for the concern regarding your accountUnfortunately, we are unable to further assist the user remove the phone number from her account as she is unable to provide the currently linked phone numberAs a security precaution, we are unable to remove the currently linked phone
number without first verifying the numberThe user, to date, have provided three phone numbers and states that she does not remember her prepaid phone numberWe suggest that the user reach out to close friends and family who may have knowledge of the previous number from July 2016. We would be happy to test any list of numbers against the user's account to help her retrieve her fundsThank you and have a great day

Hello, Thank you for the concern regarding your accountWe have thoroughly reviewed your case and past correspondences with our Support Team. By signing up for our service, you have agreed and choose to adhere to our Terms of Use and Privacy PolicyFor your reference, please visit our
up-to-date Terms of Use (https://ibotta.com/docs/terms/6) and Privacy Policy (https://ibotta.com/docs/privacy/5) pages. In Ibotta's Privacy Policy, we state "If you do not agree to our practices, please do not register, subscribe, create an account, or otherwise interact with the ServicesBy signing up for, using, or continuing to use the Services, you consent to the privacy practices described in this policy." Section of our Privacy Policy is as follows: "Contact Information that allows us to communicate with you, such as your name, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of Ibotta."As stated in previous correspondences, Ibotta will never sell your personal informationWe take the privacy of our users very seriously and will never share any personally identifying information to any third partyThe only reason why Ibotta needs access to your information is to ensure that you can take full advantage of the Ibotta appThese permissions allow Ibotta to connect to your social media accounts and allow you to take full advantage of rebate opportunities, friend referrals, and teamwork bonuses.Also, you will never receive spam mail, email, or phone calls from anyone as a result of signing up with Ibotta.We hope this answers your inquiry and that you can continue to use and enjoy IbottaThank you for your patience and understanding

Complaint: ***
I am rejecting this response because: I have a copy of every receipt along with a bank statement proving it was meAdditionally I had $which was the minimum to withdraw to an account, fine you can keep my account inactive but you still owe me my dollar which you do not have my permission to keep you can mail it in the form of a check or allow me to transfer it via my *** or ***Stop lying to the Revdex.com you are clearly a scam that keeps people's money after making them do the work then closing their account and keeping the moneyI have proof my receipts are mine charged by me all on my cc in my name and I warmed which is the minimum to withdraw so give me my I am owed then we will have a resolution.
Sincerely,
*** ***

Hello, Thank you for your replyUnfortunately, the account as it stands has a balance of -$The reason that this account is in the negative is because the user is claiming certain offers on the receipt but has not actually purchased those items or the qualifying itemsThis behavior has sustained for the past days even after the account was reviewed previouslyWe are unable to reactivate the account due to the multitude of receipts submitted for offers that the user did not purchaseThis is against the rules of Ibotta. Ibotta must also protect its brands and retailers in order to provide relevant offers to those that follow the rulesWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you

Hello, Thank you for the concern regarding your accountWe have investigated your case and reversed the funds from the incorrect *** email addressPlease refresh your app and let us know if you have further questions. Thanks and have a great day!

Hello, Thank you for expressing concern regarding your accountUpon completing a review of your account, we have determined to keep your account suspended, but allow for you to cash out your earningsWe can see that some of your balance was redeemed in accordance with our Terms of Use.As
stated in a previous correspondence, we have verified that you have attempted to refer more than one account who uses the same account or purchase information, which violates our Terms of Use.Thank you for your cooperation and understanding

Hello Thank you for the concern regarding your accountUnfortunately, due to our Privacy Policy, we are unable to remove a previously linked phone number without first verifying the numberThis is to prevent an unauthorized user from accessing and cashing out a user's account.We are unable to
make changes to this user's account at this time and have requested that the user contact the service provider with the individual whom this user shared an account withWe truly apologize for the inconvenience and hope this user will be able to provide a number to their account.Thank you

Complaint: ***
I am rejecting this response because : I want my money back ,I have $ before I make I lot refund ,so Please Revdex.com you need help me for take my money ,This money I save is for the Christmas Present to my kids ,that never tranfer my money to my paypal account
,Ibotta only need put my money onthe account I work really hard for take this money ,Please BB help me :(,I need the money for my kids ,Is almost Christmas and I dont have loney for buy the present ,Please help me
Sincerely,
*** ***

Hi there,Thank you for bringing this to our attention.It seems as though there was some confusion regarding two online rebate orders that were place by the user.These two orders have since been processed and credited.If the user is still not seeing proper credit, please have them contact
*** immediately. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, it was well over a week that I waited for them to resolve the issue, once I contacted the Revdex.com, it was resolved the following day
Sincerely,
***

Hello, Thanks for the concern regarding your accountUnfortunately, in order to give you credit for the Spend and Earn rebate, an itemized receipt is necessary for accurately matching and crediting your rebatesPlease read the rebate details as follows: "Rebate valid for dior ***
ordersOnline purchases are not eligible for creditA rebate is limited to one redemption per user per visit and cannot be combined with other coupons or discountsTo qualify, you must spend at least $before tax and gratuityThe $minimum purchase requirement must be met in a single transactionNo partial credit will be awarded if $minimum is not metRebate excludes purchases made on alcoholic beverages, limited time offers, daily specials and gift card purchasesRebate excludes Guam, Hawaii, Manhattan, airport and international locationsTo receive credit, the submitted receipt must contain a retailer logo, product numbers, product text, total, and transaction numberAll receipts must be submitted within one week of the printed receipt date." Remember, for best results, include the restaurant logo, date of purchase, total and all rebates you wish to redeem in your submissionPlease continue corresponding with one of our representatives and send in an itemized receipt in order to get creditThank you for using Ibotta and have a great day!

Hello,Thanks for your reply regarding your complaintIt sounds like the user may be confused or twisting the meaning of "multiples"As clearly stated in this article found in our Help Center, https://help.ibotta.com/hc/en-us/articles/115005906767-How-Do-Multiple-Redemptio...⇄ , the phrase that the user is quoting is "per receipt"This means that the user must purchase enough qualifying items to satisfy a single submission of the receipt and the redemption of the mentioned quantitiesFor example, on 12/18, the user submitted a Walmart receipt and said that they purchased two Caboodles productsIn actuality, the user only purchase ONE Caboodles product and then returned the productThat type of redemption would have been correct had the user purchased the appropriate amount of products to satisfy the multiple redemption. A user may ONLY submit a receipt for a redemption one time, for example, the user can submit the receipt for the Caboodle product one timeThe user may NOT submit the same receipt for the same product as this is against our Terms of UseAs stated, the user was submitting the same receipt for the same offer many different times as well as different offers not present on the receiptThe user was also submitting receipts for offer credit and then returning the productsWe are firm in our decision to maintain deactivation on the user's accountThank you for your cooperation

Hello, Thank you for the concern regarding your accountWe have used the images provided by the user to our Team regarding the ONE offer and the ONE bonus in question. In one image, you can review the details for $*** *** *** BonusThe details of this bonus state: "Get a $
bonus added to your account when you cash out to a *** *** *** Gift card!" & "Bonus only applies to *** *** *** Gift Cards redeemed within the Ibotta App." The words "cash out" are synonymous with withdrawing funds from your Ibotta account to purchase a gift card with your Ibotta earningsTherefore we believe that the user is confused on how to receive this bonus. However, the user did receive credit for the offer of her purchase of *** gift cards direct from a *** locationIn the offer details, you can see the details which state: "$cash back in only valid on gift card purchases made in a *** *** *** Restaurant of $or more." The difference in language is that the offer requires a purchase in-store and the bonus requires a withdrawal of funds to a *** gift card. We apologize for the confusion that the user experienced and if the user has questions about offers or bonuses in the future, please reach out to our Care Team for assistanceThank you and have a great day

Hello, Thank you for the concern regarding your accountThe user's account was deactivated for potentially fraudulent behavior on 4/13/After a second review of the user's account, we reactivated the user's on 4/25/We truly apologize for the inconvenience that this has caused the user
and have restored full access to the user's accountPlease let us know if there are any further questions and we will be happy to help. Thank you and have a nice day

Hello, Thank you for reaching out to us and we apologize for the inconvenienceAfter reviewing your account, we have manually reset the device verification on your accountPlease log out and back into the app, after that you should be able to verify your new phone numberPlease let us know if you have additional questions Thanks again and have a great day!

Complaint: ***
I am rejecting this response because:Ibotta is making accusations that I am using other people's receipts to claim rebates I strategically shop and purchase certain items because they offer rebatesThere is no evidence to prove that I am using someone else's receipts Ibotta is a scam
Sincerely,
*** ***