Ibotta, Inc.

Hello, Thank you for the further concern regarding your accountAt this time, we have determined to keep your account deactivatedWe have attached a section of our Terms of Use for your referencePlease refer to Terms of Use, Section 10.2: Prohibited Conduct. BY USING THE SERVICE YOU AGREE NOT TO:submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta;redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase; ... Due to this clause in our Terms of Use, we have the ability to deactivate any users that return an item associated with an Ibotta rebate. At this time, we will not be able to reactivate your accountThank you for your patience and understanding

Hello, Thank you for the concern regarding your accountOn 5/23/2016, the user was educated about having multiple earning accounts with IbottaA user is limited to ONE earning account with Ibotta and up to TWO different accounts may share a single device. The user had two earning
accounts with Ibotta as well as up to different accounts sharing a single deviceWhen more than two accounts share a single device, the erroneous accounts are deactivated so that the user can be educated about Ibotta's Terms. The account in question, associated with the email address that the user wrote in from, has been deactivated since May Moving forward from that date, the user has been using the account that they were allowed to continue using Ibotta withThe email on the active account is ***This account has been active since December 22, 19:34, has lifetime earnings of $610.00, and is currently open and active right nowThe last redemption on this account was on 9/4/2017. We suggest that the user log in to their main earning account and continue using that accountThe account that was deactivated in May will not be reopened and the funds were forfeited when the Terms of Use were broken. Please let us know if you have any further questionsThank you and have a nice day

Hello, Thank you for the concern regarding your accountWe were able to determine that multiple accounts were logging in to a single deviceWe were also able to determine that there was a unique device issue and have since reinstated the user's account and provided an account tag that will
prevent the user from experiencing future issues. If we have resolved your inquiry in a positive manner, we appreciate your continued use of Ibotta and positive ratingThank you and have a nice day

Hello, Thank you for the concern regarding your ***.com purchaseOn 12/24/17, the user was granted a one-time courtesy credit of the max offer credit of $Unfortunately, the user purchased items that were not actually eligible for offer credit. In the future, we recommend that the
user review the offer details by tapping the particular offer in question and scrolling to the bottom to view any offer stipulations and fine printFor the ***.com offer, the eligible items can be found within the offer detailsAlso, we recommend that the user does not communicate with "***@ibotta.com" as this is not a valid email address. We appreciate the user and her continued *** of IbottaIf the user has any additional questions about her account or offers that are available to her, please reach out to the Care TeamThank you and happy earning!

Hello, Thank you for the concern regarding your accountOn 2/26/18, the user was locked from withdrawing their earningsOur system automatically flagged the user's account for a review based on various factorsDuring that time, the team was under a high influx of user requests and concerns
resulting in a longer response timeOn 3/5/18, the user was granted access to their earnings and withdrew their earnings to a gift card the following day. We appreciate the user's understanding and future cooperation with Ibotta's Terms of UsePlease let us know if you have any further questions regarding your accountWe will be happy to help youThank you and have a nice day

Complaint: ***
I am rejecting this response because: This is ridiculous Pay me my money!
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe received the user's first message regarding their account on Saturday 8/12/Unfortunately, the Ibotta team is experiencing longer than response times. The user had blocks and holds preventing a confirmation email from
reaching the userWe have since cleared these blocks and holds and manually sent the user a confirmation emailThe user must complete the confirmation cycle in order to cash out her accountPlease reach out to the support team if the user continues to have trouble. Thank you for your patience and understanding

Hello, Thank you for the concern regarding your account. It appears that you have had continued correspondence with one of our representatives. As previously stated, the accounts created in an attempt to exploit the referral fraud system will remain permanently suspendedWe have
found information across all of your accounts that indicate they belong to the same user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Also, we are unable to transfer funds between accounts, since each user is only permitted one account and duplicate accounts are created outside our Terms of Use. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractPlease review our Terms of Use to avoid permanent suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIn addition, as state previously, your original account will remain activeThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of
Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaUpon review of the user's account, the user taped two receipts from two different retailers in order to earn offers.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Unfortunately, Ibotta retains the right to determine when or if a user is eligible for Ibotta earningsAn example that the user is requesting is two purchases in excess of $each being made within minutes of each otherWe consider this fraudulent behavior and have determined to deactivate the user's accountWe apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you

Initial Business Response /* (1000, 6, 2015/09/28) */
Thank you for bringing this to our attentionWe have reviewed the account in question, and we've confirmed that our Support Team found that the user was activeThere was a second account that was made by the user was deactivated because our
Terms of Use only allow each user to have one account
Unfortunately, we don't have the information to find the user's mother's accountIf she hasn't been reactivated yet, our suggestion is to have her write to *** so they can review the account

I did receive the credit on 12/29/

Hello, Thank you for the concern regarding your account. Our automated system flagged your account for review based on either user data, shopping behavior, or account audits. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms
of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyUpon review of your receipts, your payment information was not being hidden rather your identifiable receipt information was being withheld. As a courtesy, we have reactivated your account with the understanding that further folded, cut, or tampered receipts will result in automatic and permanent suspensionTo assist in a seamless receipt submission process, feel free to scan the QR code at the bottom of your *** receiptThis will ensure that we receive all of the appropriate information. To address your additional concerns, per our Privacy Policy, Ibotta will not obtain, retain, or share any personally identifiable information, such as your credit card informationAlso, Ibotta will not make any accounts changes based on the credit card information used as we do not track this informationTherefore, it is not necessary to eliminate this information from your receipt. Please redirect any further questions or concerns to our Support TeamThanks and have a great day!

Hello, Thank you for the concern regarding your accountWe have completed a second review of your account and are firm in our decision to keep this account deactivated. The network activity, account information, account purchases, and/or referred/connected users, have alerted our team
that the user is attempting to earn Ibotta rebates through fraudulent meansThis includes referrals that are not legitimate, accounts that are not new users of Ibotta on devices that are not real, purchases that are being returned after rebate credit is received, and connected users via networks, IP addresses, or devices. Ibotta reserves the right to temporarily or permanently deactivate or suspend user accountsWe apologize for the inconvenience and appreciate your understandingThank you

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user submitted a receipt claiming the following offers: bananas, shredded cheese, and eggsThe user's receipt only revealed a purchase of shredded cheeseUnfortunately, claiming offers that are not
actually present on the receipt is a direct violation of our Terms of Use. However, as a one-time courtesy, we have reactivated the user's account with the acknowledgement that future behavior violates our Terms and is grounds for permanent deactivationPlease let us know if you have any further questions. Thank you and have a nice day

Complaint: ***
I am rejecting this response because all Ibotta's claims are false. First of all I've never returned that many items anywhere in my entire life. Secondly, while using the Ibotta app I had issues either taking pictures of my receipts or scanning the QR code. And I sent them numerous complains about it and it was never fixed. Thirdly, they are saying I submitted receipts to get multiple rebates when they offer multiple rebates for certain items and it's clearly stated after clicking and reading about that item rebate. I ask that Ibotta show proof in detail of all their claims if they are correct or give me my money that they owe me. I also ask that they show proof that they do offer multiple rebate per certain items in their app. I've attached a photo of a rebate showing that they offer multiple rebates on certain items. It can range from twice up to five times per receipt. If you ask me, if a person tries to get the rebate too many times, that's Ibotta's job to catch not the app user. It's too much to ask the user to scroll through endless activity just to see and try to remember how many times they've gotten a rebate on one particular item.I believe Ibotta needs to do a better job with their software or employ people who care to do their job accurately.I earned my rebates, spent a lot of my personal time, and believe it's only fair they should give me what I earned.
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe are happy to clarify our stance on this user's account. On 7/11/17, the user was educated about sharing receipts with other usersOn two separate occasions, prior to asking if the user could share receipts, the user had already shared receipts with two separate users. On 7/15/17, the user wrote our support team stating that a single user "accidentally" created an account on his phoneUpon review of the user's device and account, the user referred 8+ users who all created and logged into their account using the same deviceTherefore, we do not believe that actual new users created accounts, the user in question referred himself in order to obtain the Welcome Bonus on the new accounts and the Referral Bonus on his main accountThis is in direct violation of Ibotta's Terms as previously stated. Unfortunately, the sharing of the receipts and the multiple accounts created solely to obtain bonuses, lead us to maintain our decision in leaving this user's account(s) deactivatedThank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
They are stating that the rebate had expired when I purchased the items in questionThe rebate was not expired and I have the dated receipts to prove that I bought the items before the rebate had expired and expect to be credited for the rebate manually as I was informed by their customer service member that would happen if the rebates did not reappear in my gallery for me to submitI appreciate the $but your CS team reported this could be done manually if I was unable to redeem within the app before expiration
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the link was used and code was usedThe company needs to correct their issue
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items
were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding