Ibotta, Inc.

Hi ***, Thank you for the concern regarding your accountWe have taken a look at your account and past correspondences with our customer service representativesIt appears that you have received three emails from our Support Team in the last days regarding your unclaimed gift cardEach
email contains a link for the gift card, only meant for you to redeemIn order to receive this email and access to your gift card, you will need to check the personal email associated with your account. Thank you for your patiencePlease continue corresponding with our Support Team via email in order to get this resolvedHave a great day!

Revdex.com:
I am only aware of my one accountHowever due to my account being reactivated, I have no further complaints at this time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account. It appears that your correspondences were accidentally
"resolved" by one of our representativesWe truly apologize for the delay and confusionWe hope you can continue to enjoy using Ibotta!Thank you for your patience and have a great day!

Hello, Thank you for the concern regarding your accountThe user's account was locked from withdrawing funds due to sharing receipts with other users on 3/23/Users are not allowed to share receipts with other users no matter which offers are being redeemedThe user was educated about
appropriate behavior and granted full access to her account on 3/26/18. Please let us know if you have any further questions and our Terms of Use can be found here https://ibotta.com/docs/terms We appreciate the user's cooperation and understandingThank you and have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Just to clear up a few items: 1) The referral was my girlfriend (now my wife) and at the time I recall the policy mentioning account per userThis was not an attempt to refer myself. 2) To my knowledge, I did not resubmit receipts unless it was an accidental submission on my part for which I apologize3) Prior to my account deactivation, I am not aware of another account using my informationIf this account was under another email address, I would like to know that email address. I appreciate that my account has been reactivatedThank you
Sincerely,
***

Hello,Thank you for the concern regarding your accountUnfortunately, we have determined to keep your account deactivated due to the association with fraudulent accounts and suspicious network activity. We have verified that you are in connection to any account that was deactivated for
referral fraudThe user in connection to your account attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. In this case, we will be unable to reactivate your accountThank you for your cooperation and understanding

Thank you for your reply regarding your accountAs of 12/11/17, the user has full access to his accountThe user has submitted receipts to his account on 12/6, 12/8, and 12/The user was also able to withdraw his earnings on 12/8. If you have any further questions, please contact the Care TeamThanks and happy earning!

Complaint: ***
I am rejecting this response because:I appreciate FINALLY getting a response explaining from Ibotta customer service that stated something more than "please be patient". This is the first time I had any details regarding what was happening and the process. I did receive the rebates that were in process but I'm still waiting for the Bonuses that were offered at this time also. Attached is a screen shot from the Ibotta app showing the $bonus offered between 11/3/& 12/15/17. There was also a $*** Bonus offered on 11/24/which was Black Friday and the date of my 2nd purchase. If they will credit these to my account I'll be happy to drop this complaint and move on
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello, Thanks for the concern regarding your accountUpon review of your account, receipts were submitted with Ibotta rebates that obtained credit and were then returned. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and
retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Thanks for your cooperation

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.In the future, any receipt that is folded and/or write on or highlighted will not be accepted.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Thank you for your patience and understandingHave a great day!

I did not use same device because their system does not allow it because I invited a friend once and they wanted to use my misunderstood something as far as using the receipts more than one time then that is a misunderstanding but it said items can be claimed up to three or even five times per receiptBut I earned many rebates I spend a lot and used a lot of the items listed.The thing is they did this with the first bonus I earned and then the second one I earned was dollars it was obvious it was only once I reached the bonus I was deactivated both times
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hi there,Thank you for bringing this to our attention.It seems as though this user did not receive credit for their rebates because the rebates were deleted from their "Unlock Rebates List".When a user removes an unlocked rebate from their Unlocked Rebates, it will automatically deactivate that
rebate making it unavailable to redeem.We have gone ahead and credited this user for the desired rebates.If the user has any further questions or concerns, please let them know to contact [email protected] you have a great day!

It was NOT an oversight on my partIt took daily following up and sending my "proof" multiple times before they "fixed" their error I did get my credit finally but I will no longer do any purchases from their rebate promotions Requires way to much time and effort for $

Hi there,Thank you for bringing this to our attentionIt seems as though this user's account has been deactivated due to sharing receipts with the account that referred them to Ibotta. According to our Terms of Use, Section the user may not exploit or attempt to exploit Ibotta’s referral
bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s).Our Fraud Prevention Team has suspended this account at this time.If the user has any questions, please let tell them to contact ***.Have a good day

Hello,Thank you for the concern regarding your accountThe following text was sent to you via email from our Support Team: "Our automated system flagged your account for review based on either user data, shopping behavior, or account audits.We verified that you have submitted receipts that
were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Additionally, submitting the same receipt twice for the same rebate is against our Terms of UseAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first.Please provide us with any information you can to help us make a decision regarding your accountYour account will remain locked until we receive your response and complete our review." Please continue corresponding with our Support Team via email in order to resolve this issue. Thank you for your patience and cooperation

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of
Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyFor example, on one occasion, this user taped a different date and time on top of another receipt that was either too old, already submitted, submitted by another user, etc.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountOn 2/1/18, the user submitted a receipt that was tamperedThe user taped a lower portion of a receipt to a top portion of a different retailer's receiptWe have included an image of this receiptThe user has also been submitted
receipts that are outside of the day submission time frameSome of these receipts are a few hours out of the time and some of them are a couple of days outside of the time frame. On 2/5/18, the user was educated about tampering receipts and the day time frame to submit receiptsFull access was also restored on that date and the user has continued to earn on her accountIf you have any further questions about receipt qualifications, please visit our Help Center for more assistance. Thank you for abiding by Ibotta's Terms of Use and happy earning!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is submitting receipts that show an excess of purchases in single dayFor example, the account shows an excess of purchases made at a single purchase across the span of entire dayWe
consider this irregular shopping behavior and therefore believe that these purchases were made by other users and not the user in question. Also, on review of the remainder of the user's receipts, the user is consistently submitting invalid receiptsThis happened in excess of timesFor example, the user will submit a single portion of the receipt excluding the date time and then upon review previous receipts, the user is actually submitting a receipt that is outside of the day submission time frameWe believe that the user is purposefully excluding the date and time on the receipt in order to earn Ibotta credit fraudulentlyDue to the extent of the invalid receipts and the multiple submissions of single day purchases, we are firm in our decision to maintain account deactivation and the funds have been forfeit per our Terms. We apologize for the inconvenience and appreciate the user's cooperation and understandingThank you