Ibotta, Inc.

Hello ***, Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account. It appears that your correspondences were accidentally
"resolved" by one of our representativesWe truly apologize for the delay and confusionWe hope you can continue to enjoy using Ibotta!Thank you for your patience and have a great day!

Hello, Thank you for the concern regarding your accountThe user's account was locked from withdrawing funds due to sharing receipts with other users on 3/23/Users are not allowed to share receipts with other users no matter which offers are being redeemedThe user was educated about
appropriate behavior and granted full access to her account on 3/26/18. Please let us know if you have any further questions and our Terms of Use can be found here https://ibotta.com/docs/terms We appreciate the user's cooperation and understandingThank you and have a nice day

Hi there,Thank you for bringing this to our attention.It seems as though this user did not receive credit for their rebates because the rebates were deleted from their "Unlock Rebates List".When a user removes an unlocked rebate from their Unlocked Rebates, it will automatically deactivate that
rebate making it unavailable to redeem.We have gone ahead and credited this user for the desired rebates.If the user has any further questions or concerns, please let them know to contact [email protected] you have a great day!

Thank you for your reply regarding your accountAs of 12/11/17, the user has full access to his accountThe user has submitted receipts to his account on 12/6, 12/8, and 12/The user was also able to withdraw his earnings on 12/8. If you have any further questions, please contact the Care TeamThanks and happy earning!

Hello, Thank you for the concern regarding your accountOn 2/21/18, the user's account was deactivated for the following reasons: more than two earning accounts were sharing a device, the user was found to have more than one earning account sharing her information, and the user was sharing
receipts with other users. On 2/25/18, the user was educated that only two accounts may share a single device, a single user may only have ONE earning account, and shared receipts is not allowed by Ibotta, no matter the offers being redeemedThe user has been granted access to her account with the knowledge that future infractions could results in a permanent deactivation. Please let us know if you have any further questions about Ibotta's Terms of Use or your accountThank you

Hello,Thank you for the concern regarding your accountUnfortunately, we have determined to keep your account deactivated due to the association with fraudulent accounts and suspicious network activity. We have verified that you are in connection to any account that was deactivated for
referral fraudThe user in connection to your account attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. In this case, we will be unable to reactivate your accountThank you for your cooperation and understanding

Hi there,We appreciate the feedback from this user, but unfortunately we are still unable to unlock these accounts due to our Terms of Use.Our Account Review team was also able to locate shared receipt submissions between the accounts:***Please note that this is also a violation of our Terms of Use, Section 10.3, Users may not upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase.At this time, this user's accounts will remain suspended.We apologize of the inconvenienceHave a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I am only aware of my one accountHowever due to my account being reactivated, I have no further complaints at this time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thanks for the concern regarding your accountUpon review of your account, receipts were submitted with Ibotta rebates that obtained credit and were then returned. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and
retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Thanks for your cooperation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Just to clear up a few items: 1) The referral was my girlfriend (now my wife) and at the time I recall the policy mentioning account per userThis was not an attempt to refer myself. 2) To my knowledge, I did not resubmit receipts unless it was an accidental submission on my part for which I apologize3) Prior to my account deactivation, I am not aware of another account using my informationIf this account was under another email address, I would like to know that email address. I appreciate that my account has been reactivatedThank you
Sincerely,
***

Complaint: ***
I am rejecting this response because:I appreciate FINALLY getting a response explaining from Ibotta customer service that stated something more than "please be patient". This is the first time I had any details regarding what was happening and the process. I did receive the rebates that were in process but I'm still waiting for the Bonuses that were offered at this time also. Attached is a screen shot from the Ibotta app showing the $bonus offered between 11/3/& 12/15/17. There was also a $*** Bonus offered on 11/24/which was Black Friday and the date of my 2nd purchase. If they will credit these to my account I'll be happy to drop this complaint and move on
Sincerely,
*** ***

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.In the future, any receipt that is folded and/or write on or highlighted will not be accepted.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Thank you for your patience and understandingHave a great day!

Hi there,Thank you for bringing this to our attentionIt seems as though this user's account has been deactivated due to sharing receipts with the account that referred them to Ibotta. According to our Terms of Use, Section the user may not exploit or attempt to exploit Ibotta’s referral
bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s).Our Fraud Prevention Team has suspended this account at this time.If the user has any questions, please let tell them to contact ***.Have a good day

Hello, Thank you for your reply regarding your accountUnfortunately, we are firm in our decision to keep this account deactivated. Upon review of the referral accounts, it appears that the user information, purchases, and purchase information do not reflect that of actual new users to IbottaTherefore, we believe that the user is in violation of the Referral Program and Ibotta's Terms of Use. We apologize for the inconvenience and appreciate your understandingHave a nice day

Hi ***, Thank you for the concern regarding your accountWe have taken a look at your account and past correspondences with our customer service representativesIt appears that you have received three emails from our Support Team in the last days regarding your unclaimed gift cardEach
email contains a link for the gift card, only meant for you to redeemIn order to receive this email and access to your gift card, you will need to check the personal email associated with your account. Thank you for your patiencePlease continue corresponding with our Support Team via email in order to get this resolvedHave a great day!

Hello,Thank you for the concern regarding your accountThe following text was sent to you via email from our Support Team: "Our automated system flagged your account for review based on either user data, shopping behavior, or account audits.We verified that you have submitted receipts that
were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Additionally, submitting the same receipt twice for the same rebate is against our Terms of UseAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first.Please provide us with any information you can to help us make a decision regarding your accountYour account will remain locked until we receive your response and complete our review." Please continue corresponding with our Support Team via email in order to resolve this issue. Thank you for your patience and cooperation

Hello, Unfortunately, Ibotta retains the right to determine when or if a user is eligible for Ibotta earningsAn example that the user is requesting is two purchases in excess of $each being made within minutes of each otherWe consider this fraudulent behavior and have determined to deactivate the user's accountWe apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you

Hello, Thank you for the concern regarding your accountWe have completed a second review of your account and are firm in our decision to keep this account deactivated. The network activity, account information, account purchases, and/or referred/connected users, have alerted our team
that the user is attempting to earn Ibotta rebates through fraudulent meansThis includes referrals that are not legitimate, accounts that are not new users of Ibotta on devices that are not real, purchases that are being returned after rebate credit is received, and connected users via networks, IP addresses, or devices. Ibotta reserves the right to temporarily or permanently deactivate or suspend user accountsWe apologize for the inconvenience and appreciate your understandingThank you

Hello, Thank you for the further concern regarding your accountAt this time, we have determined to keep your account deactivatedWe have attached a section of our Terms of Use for your referencePlease refer to Terms of Use, Section 10.2: Prohibited Conduct. BY USING THE SERVICE YOU AGREE NOT TO:submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta;redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase; ... Due to this clause in our Terms of Use, we have the ability to deactivate any users that return an item associated with an Ibotta rebate. At this time, we will not be able to reactivate your accountThank you for your patience and understanding