Ibotta, Inc.

Initial Business Response /* (1000, 6, 2015/09/21) */
Thank you for bringing this to our attention. Our Fraud Prevention Team flagged the user's account for review. At the end of the review, they were unable to credit for the two offers specified by the user because the receipt was a duplicate or...

reprint. For credit on rebates, we aren't able to accept anything other than the original receipt printed in the store.
After completing the review, our fraud prevention unlocked the account and the user has resumed using the app. If the user has any other questions or concerns, our Support Team is reachable at [redacted].

Hello, Thank you for your concern regarding your [redacted] purchase. We have reviewed your previous correspondence with our team as well as your account. Upon review of your account and the confirmation email that you provided our team from [redacted], we were able to find that the correct process...

was not followed when using the [redacted] rebate. In order to qualify for a mobile shopping rebate, a user must follow the correct procedure. The procedure is to go into the Ibotta app, unlock the applicable rebate, tap Shop in order to access the accompanying website or be redirected to the mobile app, and make a purchase. If any of these steps are not completed, the purchase is ineligible for rebate credit. Based on the confirmation email that you provided to our team, we were able to find that your purchase was made 4/21/17 @ 01:52 am UTC (Converted to EST 4/20/17 @ 09:52 pm). Upon review of your account, both the [redacted] rebate was unlocked and accessed 4/21/17 @ 01:55 am UTC (Converted to EST 4/20/17 @ 09:55 pm). Unfortunately, there is a three minute discrepancy between the time your purchase was made and when you accessed Ibotta. This disqualifies your purchase from receiving credit as the proper flow was not followed. We apologize for the inconvenience and confusion. Please review our Help Center for further questions about Mobile Shopping rebate and how to ensure that you receive the proper credit. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. In January 2018, the user's account was locked from cashing out because the user had invited herself and created another account on her device. The account shared the same account information as the inviting account. The user also was...

sharing her device with 3 other accounts. The user was educated about the rules regarding shared device, maintaining one earning account, and referrals. The user was granted full access to her account with the understanding that future violations of our rules could results in deactivation. In February 2018, the user created 4 additional accounts on her device which also shared the same account information. The user broke the rules of creating multiple accounts and sharing her device with multiple accounts a second time. Upon review of the user's receipts across her multiple accounts, it was found that the user was claiming offers for products that she did not actually purchase. The user's account was locked for a second time and our Team reviewed her account again. The Team was able to find another account that the user was using that shared the same account information but a different device. However, the behavior continued of sending receipts for offers which the user did not actually purchase the products. Unfortunately, we are unable to reactivate the accounts at this time. Thank you for your cooperation and understanding.

Hello,Thank you for the concern regarding your account. Upon review of your ticket submitted to our Support Team, our Team handled your request on 6/10/17 and you were credited for all eligible rebates. Please let us know if you have any further questions.Thank you and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I got my gift card and it seems as though the issue is fixed. Thank you so much, I love this company! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Morning, I am emailing in regards to Complaint ID #[redacted]. I am unable to leave an additional comment on the complaint page. However, I do want to let you know that this has been resolved. Ibotta reopened my account minus any bonuses received for referrals. I understand their concern and appreciate them reopening the account. I have no further concerns regarding this matter and would like to close the complaint as satisfied. Thank You, Brittany [redacted]

Hi there,We apologize for the delayed response. It seems as though this user was deactivated due to registering two accounts with similar information and then using the second registered account to exploit the Ibotta user referral program.Please note that, per our Terms of Use section 10.11 user may...

not exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s); We have verified that you have attempted to refer more than one account who uses the same account or purchase information.Our Account Review team has allowed the second created account ([redacted]) to withdraw their remaining funds. Unfortunately the account associated with the email address [redacted] does not currently have enough funds in order to withdraw.At this time, both accounts will remain suspended. IF the user has any further questions or concerns, please have them contact [redacted] Thank you and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I apparently failed to read the fine details well enough to know if my purchase qualified for the rebate. Thank you for your time and I apologize for the complaint.  
Sincerely,
[redacted]

Hello,As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. At this time, we are unable to reactivate your account. Thank you for your cooperation and understanding.

Hello,Thank you for the concern regarding your account. We have looked into your account and your account remains active and accessible. It appears that you have had some correspondence with our Support Team. As stated in a previous email, once your password is entered incorrectly too many...

times, your account will be locked for anywhere between 3 - 24 hours. You should then be able to try again. If you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in board. For your reference, we have provided the steps necessary to change your password: To reset your password start from Ibotta’s welcome screen, please select “Sign In” and choose “Sign in with Email”. Then select “Forgot Password” at the bottom. Your device will prompt you to enter your email address to send you a link to reset your password. Make sure to check your spam folder if you are not seeing the email from us. If you are already signed in on the app, select the Menu icon found on the top left corner and this will then bring up the Menu from the left side of your screen. Then, tap on the gear icon in the upper right corner and choose "Update Profile". From here, you can select "Reset Password". Once this is complete, simply follow the steps listed above. We apologize for the inconvenience. Have a great day!

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user made an [redacted] purchase. However, the purchase was considered "dropped". This means that there was a disruption of the link between Ibotta and the mobile shopping retailer, in this case [redacted]. We...

requested the purchase information from the user and have sent it to our partners for a review. A review consists of reviewing the validity of the purchase as well as it's eligibility for credit. Unfortunately, when we send this information to our partners, we do not know when they will return our message. However, we can guarantee that we will hear back regarding this purchase. We appreciate the user's patience and understanding regarding her [redacted] purchase. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. I have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailer. We consider this irregular...

shopping behavior and have reason to believe that these purchases were not made by you, but by other people.Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We do not see any open or outstanding tickets regarding [redacted].com for the email address provided by the user. The email address provided by the user yields an account that the user requested that their account be deactivated on...

4/7/2018. If there is a different account or user that we should be investigating, please let us know by writing the Care Team and referencing Revdex.com. Thanks!

Hello,Thank you for your concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use,...

Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that multiple items were selected for rebate credit, but the items were not present on the receipt. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We verified that you have submitted the same receipt for rebates that have already received credit. You will only receive credit for each item once, up to the allotted amount of redemptions per rebate. If the rebate reappears in your gallery, it must be purchased again on another shopping trip.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. Unfortunately, the Ibotta Team cannot initiate transfers on behalf of users. However, the user is able to log into any other device and start the transfer to her PayPal. The user has already confirmed her account, linked a phone number,...

and has withdrawn before. When the user logs into another device and requests the transfer, the system will send a verification text to the original phone number linked to the account. The user will need to enter the verification code, which will most likely be received on the device that is no longer compatible with Ibotta, into the Ibotta app on the new device in order to complete the transfer. Just be sure to log into a device that has none or only one active Ibotta account linked to the device.  Please let us know if you have more questions about this process. Thanks and have a great day!

Hello, Thank you for the concern regarding your account. Our automated system flagged your account for review based on either user data, shopping behavior, or account audits.It appears the issue is, more than one account was accidentally created. Per Ibotta’s Terms of Use, Section 11, users may...

not create more than one (1) Ibotta account.We have kept your [redacted] account active and in current standing, removing all others.If you have further questions or concerns, please reply with a screenshot image of the error and we will be happy to further investigate.Thank you for your cooperation and understanding.

Hello [redacted],As stated previously, we have completed the review of your account and based on our review, we have chosen to deactivate your account and keep a network of suspicious accounts associated with your account inactive. We can see that 9 accounts were created in total in an attempt to exploit our referral program. Three different names can be found across these accounts.We have verified that you have attempted to refer more than one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Helllo, Thank you for the concern regarding your account. Our team has completed the review of your account and based on the review, we have chosen to permanently deactivate your account.We have reason to believe that purchases made at [redacted] were not made by you, but by other people....

Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Additionally, as a courtesy, it appears that our team allowed you to withdraw the remaining balance in your account. At this time, we are unable to reactivate your account. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because Ibotta is trying to play semantics. I have purchased everything. I have never said that I did not. I often purchase items for others. The receipts I have uploaded were never used by another user. They were used by me because I purchased the items and either kept them in my possession or delivered them to a person. I really shouldn't have to explain myself more because I made the purchases. Ibotta continues to try to say the Terms say something that they DO NOT. Nowhere do the Terms say or suggest that I cannot buy something for another family member or for a friend. This is not a difficult topic. I broke no Terms. Furthermore, I obviously had the items in my possession because I scanned the barcodes. 
Sincerely,
[redacted]