Idea Village

Review: I ordered directly from their website using the BOGO offer. Their site even says and I quote (copy and pasted): "Sold in sets of 2 Elbow or 2 Knee Sleeves. You cannot mix and match your buy one, get one free sets." I paid the $19.99 for plus S&H of $7.99 for the purchased set and another $7.99 S&H for the "Free set". Opened the package and only two knee sleeves (one set) were there. Contacted them by email and they said: "The offer is not buy one set, Get One Free." I have also contacted them by phone and pointed out what their website says and the woman even agreed that a set is two. Yet they have argued that the purchase is for buy one (single) sleeve and get the second (single sleeve) free. Again, that's not what their website says. I have screen shots of the screen if necessary. All I want is the second "set".Desired Settlement: All I want is the second "set" or I will return for FULL refund of price of product $19.99 plus FULL S&H $15.98.

Business

Response:

The TV Infomercial for Copper Fit shows you get 1 Copper Fit Sleeve for $19.99 plus $7.99 S & H. You then get a second sleeve for just the additional S & H of $7.99. You get 2 Sleeves which could be considered a set but they are not sold as "Sets". They are sold as individual sleeves.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did not watch an infomercial and the website specifically says "sold in sets" as I copied earlier. A set is more than one item. I have NEVER seen where a set is a single item. I have att hed a picture of what it says on the website.

Regards,

Business

Response:

As a courtesy our distribution center will send the customer 2 more sleeves.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided they keep their promise.

Regards,

Review: I placed this order on 12/15/2014. I checked on the order status 01/13/201, on the Underweight website: [redacted]

Found this information box:

OFFER DETAILS:

Today, you’ll receive the UnderLight 12 inch Strip, the Power Base and the Light Sensor, for only $19.99 and shipping and handling is FREE.

Plus, we'll include an expansion strip, ABSOLUTELY FREE!

This offer features a 30-day, money back guarantee less P&H. Sales tax will be applied to orders from CA, NJ and NV.

For customer service, please call [redacted] or email [redacted]

To check the status of your order, click here.

Clicked on the check order status link, which took me here: [redacted]

Selected Underweight from the product drop-down list.

This brings up a choice of 4 ways to find your order:

1) Billing Information - Returned: NO ORDER FOUND

2) Phone number - Returned: NO ORDER FOUND

3) Webstore order number - Returned: NO ORDER FOUND

4) Fulfillment order number - Returned: NO ORDER FOUND

The gentleman I spoke with in the Caribbean told me the information had not been transferred into the database (no idea what database he was referring to).

He said there are a 'whole bunch of orders that haven't been transferred'.

Please read copy of my order, below:

Your order is complete.

Your Order Number Is: (PERSONALLY INDENTIFIABLE INFORMATION OMITTED)

Address Information

(PERSONALLY INDENTIFIABLE INFORMATION OMITTED)

Item Description Quantity Price Total

[redacted] Underlight 12" Strip & Power Base & Light Sensor 2 $19.99 $39.98

UL1LS10 Additional Light Strips 1 $10.00 $10.00

UL1PP10 Additional Power Packs with Swivel Motion Sensor 1 $10.00 $10.00

SubTotal $59.98

Shipping & Handling $.00

Tax $.00

Order Total $59.98

Please allow 2-3 weeks for deliveryDesired Settlement: I want my order fulfilled, now.

I cannot find that my credit card has been charged for my order, but I want the items and will pay as described on my order invoice.

Thank you for your assistance in getting this resolved.

Business

Response:

[redacted] placed an order for the Underlight. Her order was entered and is waiting to be shipped. The Underlight is on backorder. As soon as they come in her order will ship. He credit card will not be charged until the order ships. We apologize for any inconvenience this may cause.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Before I can accept their response, I must have more information. I already got a similar response when I called them. I want to know WHEN THESE ITEMS WILL BE BACK IN STOCK.When I get a satisfactory answer to my question, I will be able to make an informed decision on my complaint.

Regards,

Review: Hello, my name is [redacted] I had recently sent a review to the Revdex.com of New Jersey about Idea VIllage Product Corp. about two (2) MicroTOUCH MAX's . They had sent me a prepaid mailer to send them back and I did the same day I had received it. Now I have the problem of trying to get into contact with them. They are refusing to talk to me. When I try calling in, I press 1 , and then I get a loud beep into my ear, then the phone disconnects. I tried looking up a different phone number for the company but could not find one. I need a direct phone number to an ACTUAL HUMAN like someone with an extension so they know who I am already. Hopefully for the companies sake this is the last tie I have to complain about them.Desired Settlement: I would like the business to contact me directly with the standing of my MicroTOUCH MAX's replacements or repair. I am giving my phone number so they cant say they don't have it for the order/return/repair. Keep this phone number for your records, ([redacted] They can contact me 24/7, and no im not joking. The faster I can put this behind me the better. Thanks in advance, -[redacted]

Business

Response:

We received the 2 defective Micro Touch Max units the customer sent us and mailed him out 2 new replacement Micro Touch Max units on 11/19/15. Our phone number here is [redacted]

Review: order the one touch razor buy one get one free. I got two of razor. but I charged twice in my card. I call customer service they sent one back we give the money back and they give number put in on package cover I did so. But I did not received the money back in my card. so I call customer service back explained the situation. so they want my tracking number of package. I give them they chucked and told they give my money back. I asked why I have call back and tell all this to prove the situation. this one done automatically. I said I want talk to some in charge to talk about this , I waited 10 min and she come back say you got your money back to your card we do explain nothing to you. The call was made about Saturday 12:00 to 12:30pm on May 31st. Return the Product on [redacted] on 04-07-14 the Number [redacted] I think they not delivering what they advertised and same time twice charged and no reasonable response either.Desired Settlement: do what they so take responsible on their part.

Business

Response:

[redacted] placed an order over the internet on 4/13/14 for the Micro Touch One Razor. This razor is not offered as a Buy 1 Get 1 Free. The internet transaction shows that [redacted] placed 1 order, went out of the screen and back into it again and placed a second order. He had 2 orders that were processed and shipped out to him. He called our distribution center on 4/28/14 inquiring about the 2 orders. They told him to refuse one of shipments for a full refund. He called back again on 5/31/14 inquiring about his refund. They told him they hadn't received the order back and asked him for a tracking #. He provided the number and they issued him a full refund of $32.97 to his credit card.

Review: I was watching the TV infomerical when I Ordered one handy stitch machine deluxe for the special TV price of $19.98 with the second one for free only paying for shipping and handing of second machine. I was charged on my credit/debit card $59.96 for both machines. Tax $8.99. Processing & Handing $39.94. The total charge was $108.89. I was OVERCHARGED $20 plus tax of $4.49 and I want my money back or one more machine free of any charges at all for cheaping me. There is no customer service phone number on the receipt. Here are the Order#[redacted]Desired Settlement: Send one more machine free of all charges including S&H or send me my $20 plus tax of $4.49 back ASAP!Thank you

Business

Response:

We will send [redacted] another Handy Stitch machine.

Review: Started to place order on site where the shipping cost was $5.99. At checkout the final price was $11.99. Called customer service who advised it was too recent and unable to see order to call back and they would credit. Kept calling back and could not see order. Decided to cancel. When I called back to cancel they advised the order had gone out and there was not way to credit shipping or cancel order. I am receiving a product that cost LESS than their shipping cost. There is something wrong with this. Product_Or_Service: Fruit cutter Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund refund for the full price of the product including shipping cost.

Business

Response:

Ms. [redacted] placed an order over the internet for the [redacted] which is $10.00 plus $5.99 S & H. You get as a bonus item a 30 piece special occasion set for just the additional handling and processing fee of $5.99. Her order came through the internet on 9/26/13. It may take a day or two for the website to submit the order to our fulfillment center for processing. The customer accessed the order status website on 9/26/13 to review her order. She also called our fulfillment center on 9/26/13 to say she was unhappy with the price of the order. As a courtesy, they issued her a credit of $5.99 to her credit card which she accepted. The order was delivered to her on 10/5/13. If the customer does not want the product she can return it for a refund to her credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the Micro one touch Razor from this company for 35.28 on December 30th 2013 it has now been almost 2 months and I haven't received my product nor do I want it anymore since the wait has been so long.Desired Settlement: I would like a refund because I never received my product.

Business

Response:

[redacted] order never went through. When they did a preauthorization from the website his credit card was declined. The order never shipped and he was never charged for the order.

Review: I ordered "Flashlight Friends" for my children for Easter on 3/21/13. I ordered it as a rush delivery. Estimated ship time had the package arriving 3/27-3/28. When the package hadn't arrived by 3/29, I checked the tracking on the order. It stated that the order had been just entered into the system on 3/29. It hadn't even been processed, much less shipped yet. This was 8 days after the order date. Again, this package was ordered "rush". I sent a message to cancel the order on 3/29 and on 4/1, I received a message saying that it couldn't be cancelled because it was to be shipped that day. There was no real apology explaining the errors. I needed the items there for Easter, 3/31/13, so had no need for them afterwards. Tonight, I received a call from the company confirming my shipping address. When I stated again that I had no need for the items, the man on the phone said he could not help me, but he would transfer me to customer service who could arrange a return. The employee on the other end of the transfer stated that she could not help me either, but that I could go to the website and get the number there. The customer service this company has provided has been extremely poor, and I have had to spend an inordinate amount of time dealing with this issue and finding other "fun" items last minute for my children for Easter.Desired Settlement: I will be sending the order back "Return to Sender", and expect to have the money refunded. I also want it on record that the customer service provided by this company is lacking in many areas.

Business

Response:

Case [redacted]— [redacted] placed an order over the phone on 3/21/13 for the Flashlight Friends. She ordered 3 different Flashlight Friends. Two of the products were on backorder. They waited to ship everything together. The order shipped out on 4/1/13. The customer called our distribution center on 4/2/13 inquiring about the order. They told her it had shipped out. She said she didn’t want it any longer. They told her to refuse the shipment for a full refund. The order was delivered on 4/4/13. The customer never returned the products for a refund.

Review: I ordered their product twice. The first time I did it online on 5/7/14 and was then directed to a page to print the receipt of my order with an order number. On 5/23 I checked online the status of my order and it could not be found. I called Cust. Svc and they could not find it & said it had not been downloaded. I ordered again by phone on 5/23 and called on 5/27 and was told that they again could not find the order, but I was told to check back in a few days because it would only show up when it was ready for shipment. I checked back on 5/30 and still no order. They again said it had not been downloaded to their system. I then sent them an email to their Cust. Svc. address and was basically given the same info. I would like you to check out these people and find out for me what is going on. The email goes to Idea Village, but I have a feeling that it is some sort of a clearing house for a number of companies or products. The Cust. Svc. people and the order people know nothing about anything and read from a script. Thank you.Desired Settlement: I would like to know the reality about the product - a lithium ION battery operated hair remover. They offer a money back guarantee, but you can't seem to get the product even when you order it. I would be interested in knowing if you have ever heard of [redacted] or Idea Village. Someone else must have had this happen to them Thank you.

Business

Response:

We do not have any orders in our system for [redacted] We are in the process of investigating the situation. I emailed the customer directly inquiring about when she placed the order. I asked her for the confirmation number she received. She gave me the information and I forwarded it to our distribution center and website to look into it. Her credit card has not been charged. I told her I would contact her as soon as I am given a response.

Consumer

Response:

I was able to find out what happened with your order. The website entered the order incorrectly with the wrong product codes so it was never processed. Your credit card was never charged. As a courtesy for all you had to endure with this order, I have told our distribution center to send the order to you at no charge.

I am very sorry for all you went through with this order.

I sent a return e-mail to [redacted] and thanked her for your help and for sending me "free" the product I tried to order. I also asked her if she checked as to why the order I placed via the telephone did not go through. She said she was still working on that part and would let me know.

See, this is Why I waited to respond. I did not realize that I must respond With each contact I had. Sorry [redacted]

Review: The item is a Micro Touch One Safety Razor/Shaving. After using the product for a few months, the threaded portion at the bottom failed. It's the part that opens the top where the razor blade is loaded. Also the blade would not sit flush, it would sit in a more concave manner, rendering the item useless w/o tearing the skin off your face. I notified the company, who stated the item was only warrantied for 30 days, and would not even consider a replacement. When I tried to leave a negative review on their website, the website would not allow me to post same. Hence the fact, why you will not find any negative reviews on this item.Desired Settlement: Refund, and or replacement.

Business

Response:

We will send the customer a replacement Micro Touch One Razor.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Mark Tinnirella

Review: Ideavillage's website advertises a buy one set get one set offer for copper fit socks, which I happen to wear and like. I placed and paid for an order for 2 sets of socks. Initially they ignored the get one offer. After a half a dozen e-mails they sent me 1 additional set of socks, but have ignored my request for the second set. I find it offensive and unacceptable for them to advertise a BOGO deal and not live up to it when a consumer spends their hard earned money.Desired Settlement: I want what is due me and something extra for my time and aggravation. Their total disregard for me as a consumer reflects poorly on the organization, and the state where they do business. The world is full of scams.

Business

Response:

The original order shows they did send out 2 sets for a total of 4 pairs which was on the original [redacted] packing documents. We will send the customer an additional pair of socks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I'm not sure if they are sending an additional pair or the pair I received today

Regards,

Business

Response:

It is in addition to what we have already shipped him as a courtesy.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they sent me nothing a a courtesy. They had an obligation by their ad to send to sets free for the two sets I bought "bogo". I want one set that they owe me to complete the bogo and an additional set for my aggravation.

Regards,

Business

Response:

[redacted] received his original order of 2 sets which is 4 pairs of socks. Our distribution center sent him an additional pair and our Corporate Office sent him 2 more pairs. We consider this matter closed.

Review: I enter the website to view the product that I seen advertised on TV,but you have to enter your information before it let you go further into the site to review what comes with this product. Unknown to me, this created an active order. The next screens tried to get me to upgrade my order, but once I refused those I saw that the price was double the amount so I did not submit it. I was charged anyway so I called the customer service number the first thing the next morning, and was told by their customer service rep, which was very rude, that it automatically creates an order just when you enter your information. I was told by the rude rep that I had to deal with it because it had already been shipped. I asked for a supervisor, but was refused and told to refuse the package when I got it. The package was not shipped till 3 days later, so I am not sure why my request to cancel was not able to be accomplished when I first called. I got the package and took it to my main postal service, and let them know that I wanted to refuse the package. Now, 2 weeks after I have returned the product I am still not provided my money back. I finally was granted the right to speak with a supervisor who has told me that if I provide documentation from the postal service of the refusal it will be another 3-5 business days before I am refunded.Desired Settlement: I am asking that my money be refund. I would hope that the company would take the opportunity to fix their site and better train their representatives.

Business

Response:

[redacted] placed an order over the internet on 6/3/14 for the Handy Stitch hand held sewing machine. When an order is placed over the internet it shows at a certain screen that you are placing a "LIVE" order which is what happened in this case. The customer called our distribution center on 6/5/14 and 6/6/14 to say they did not hit the submit button and wanted to cancel the order. The representative said the order was processed and could not be cancelled. They told the customer to refuse the shipment when it arrives and they will be issued a full refund. The customer called our distribution center on 6/16/14 to say they refused the shipment and wanted to know about the refund. The order had not been returned yet on 6/16/14. They called again on 6/23/14 and still hadn't come back. The representative asked the customer to fax over a copy of the receipt from the post office. The package finally arrived back on 6/24/14 and a full refund of $35.97 was issued to the customer's credit card.

Review: We ordered "Squishy Sand" on May 20. Our credit card was already charged for the product. I called today and was told that the sand was out of stock and it would be another 6 weeks. I asked to cancel the order and refund the credit card,

Business

Response:

[redacted] placed an order for the Squishy Sand on 5/20/14. The order was entered and is waiting to be shipped. The Squishy Sand is on backorder. [redacted] called our distribution center on 6/17/14 inquiring about the order. The representative explained about the backorder. [redacted] asked to have the order cancelled. The order was cancelled on 6/17/14 per the customer's request. He was not charged for the product so no refund was entered. We only charge a credit card when the order ships.

Review: Copperfit advertised online a "buy one - get one free" campaign. When ordering, putting "2" in the quantity column, bills the customer for 2 items. In an effort to remove the order and wanting to select a quantity of "0" (not an option), the order "timed out" and processed for a product value of $39.98 and a shipping expense of $31.96! I called cust. serv. right away and recording said that they were not available until Monday. I e-mailed the cust. serv. dept. immediately and requested order cancellation. Monday a.m. called cust. serv. and was told that the order had shipped and would arrive in 2-6 weeks (for $31.96 in shipping cost)!

The website traps the consumer requiring him to input credit card info prior to reviewing the order summary, does not allow consumer to invalidate order by editing the quantity to "0" and random key strokes result in order being placed with no immediate way to cancel. By the time that Monday morning comes, the consumer can not react to cancel order because the 2-6 week delivery cycle is already in process.Desired Settlement: Only 1 item and 1 "free" item was intended to purchase. Instead 2 items and 2 "free" items were shipped. The desired outcome would be for vendor to pay for return postage for 2 items and to credit customer for the original purchase price and shipping cost associated with these 2 items. Resulting in product credit of $19.99 (half of 39.98); plus shipping credit of $15.98 (half of 31.96) and the cost of return postage (presumably return shipping cost is as much as the original shipping, it would be another 15.98). Thus, the desired outcome would result in $51.95

Business

Response:

I will issue the [redacted] a refund of $35.97 to his credit card and he doesn't have to return the second 2 sleeves.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] issued a complaint regarding charges from Idea Village on 2/23/2015. Idea Village agreed to credit Rick Gartman's credit card for $35.97.As of today, two months later, the credit has NOT been issued.An e-mail was sent the New Jersey Revdex.com on March 29th and NO response was given.Your attention to resolving this matter is appreciated.

Regards,

Business

Response:

I apologize for some reason the credit of $35.97 that was entered back in February did not go over electronically. I will enter it again today. It should show on [redacted] credit card within 2-3 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: When I ordered from their website, I had entered my card number and then before I submitted my order I had changed my mind and backed out not continuing on to the agreement terms and submitting my order. I researched a little more and then decided to place my order and went back to the website. The way the site is designed is very misleading and confusing as I continued to order the yes and no buttons were somewhat confusing as they were asking you to double your order, I said no, and went on and then the yes and no buttons again, asking if you want to order extra blades and get them for "free" you just pay Shipping and Handling.. I said no.. but it is a design I believe that could trick people into ordering what they don't want.. I said no on each count and then when I checked my email later in the day I had received an order confirmation for not one product, but two. When I called them back, I was told that there was nothing that they could do but for me to just return the product and when they received it I would get a credit back to my account.. in the meantime my bills are going to be going out and this is a limited income account, I have no other income and cannot just go and put money into it. I am very upset with the high handed tactics and who knows if I really will get a full refund.Desired Settlement: I just want the proper full refund for the duplicate order and for someone to check out the website for deceptive tactics when advertising their products.

Business

Response:

[redacted] placed an order over the internet for the Micro Touch One Razor which is advertised for $19.99 plus $7.99 S & H. You get a carrying case and additional blades for just the S & H charge of $4.99 for a total of $32.97. When the customer went on the website she entered all of her information to place the order. She then went out of the screen and then back into the website again. It picked up the first order and then a second order when she went back in. She called our distribution center and they told her the orders had shipped so they could not be cancelled. They told her to refuse one of the shipments for a full refund. One of the orders was returned and she was issued a full refund of $19.99 plus $12.98 to her credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: There appears to be some malfunction in the "flash light friend" Toy that was bought for my daughter. She is not able to utilize the light as there is some type of short in the wiring causing the light to not work properly.Desired Settlement: I dont think it fair to spend more money to ship the product back after spending $20 on a stuffed animal that dont work.

Business

Response:

When a customer purchases a product from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. [redacted] purchased the Flashlight Friends from [redacted] She should have returned it to the store for a replacement or a refund when it did not work. As a courtesy, the only thing we can do is send her a replacement Flashlight Friends.

Review: I entered my credit card information for a product. I clicked proceed and was prompted to 10 straight pages attempting to get me to buy more products and then told that my shipping was double the price that was advertised. When I saw this, I attempted to cancel all transactions and DID NOT confirm payment. I then received an email saying that I was billed by this company for the purchase so I emailed and called customer care. They claim that they cannot take back the order, but I DID NOT complete or confirm an order and found out that I am being charged 15 dollars for shipping when advertisement says 7.99. Thank you for your help.Desired Settlement: I would like to have my money refunded to my credit card as soon as possible. The company claims it will take 3-6 weeks to ship the product, yet they are unable to cancel the day of this alleged "order".

Business

Response:

[redacted] placed an order over the internet for the Micro Touch Switchblade on 1/4/14. The TV Infomercial shows the Micro Touch Switchblade for $19.99 plus $7.99 S & H. You also get a 10 pieces grooming kit for just an additional S & H charge of $6.99 for a total of $34.97. The customer called our distribution center on 1/6/14 to cancel the order. They were unable to cancel the order because it had already shipped. On 1/7/14 he sent an email to our distribution center to again cancel the order. They responded to his email informing the order had already shipped so it could not be cancelled. They emailed him return instructions for a refund. The tracking shows the order was delivered yesterday, 1/14/14. [redacted] can just write "REFUSE, RETURN TO SENDER" on the outside of the package and take it to the post office. It will go back as a "REFUSED" shipment and he will be issued a full refund to his credit card.

Review: Back on April 16,2015,Ipurchased The FinishingTouch Yes from Idea Villageand have been very unhappy with it ever since I had it.[redacted] of The [redacted]endorses it and it is theworst product that I haveever used. It irritated myright underarm and made itred. It does not work. I amrequesting a refund to me of$35.99 or I will notify themedia and let them handle itby telling them that they arefalsely advertising this product by having a celebrityendorse it. I have filed 3 complaints against them 4/27/15,4/30/15,5/9/15 andnow 6/8/15. This is the last time that I will befiling any more complaintsregarding this product.Thisproduct stinks. So I wouldlike a full refund of $35.99credited back to me ASAP.Or the media will be indeednotified.Desired Settlement: A full refund of $35.99 willbe sufficient. That is all thatI am asking.

Business

Response:

Rhona Vegoda placed an order over the phone 4/14/15 for the Finishing Touch Yes. She called our distribution center where all the orders are processed and shipped from on 4/15/15 to cancel the order. The representative informed her the order was sent to [redacted] for shipping and couldn't be cancelled. The representative offered [redacted] a $4.00 discount to keep the product and she agreed. They issued her a $4.00 refund to her credit card on 4/16/15. She called again on 4/16/16 requesting tracking information on the shipment. The representative told her she would be receiving an email with the shipping information. The order was delivered on 4/24/15. [redacted] again called our distribution center on 4/27/15 to say she was not happy with the product. She again called on 4/30/15 requesting a refund. The representative told her to return the product for a refund. As of today, 6/8/15 the product has not been returned. As soon as the product is retuned she will receive a refund to her credit card.

Consumer

Response:

Already been resolved. Please close.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased their "Yes" premium hair removal system and they charged my account twice. I purchased this item over the internet and told them that they were wrong and I only put in for one order and they duplicated the order. They told me I could return the item I did not order, but I have to pay for the shipping and handling on the return. I don't feel I should have to pay for the shipping as it was their mistake.Desired Settlement: I want them to pay for the shipping for the item I am returning since I did not order it and reimburse me for the extra $54.98 that they charged my account.

Consumer

Response:

Thank you for your prompt response - this complaint has just been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered two snakeez for my children. I initially waited 2 weeks and didn't hear anything from them. I emailed them twice (no response) then I called an waited on hold for over 10 minutes an was informed that the straws were on backorder so I told the Customer Service Representative that I just wanted the Snackeez. They submitted my order and the product is not as described in the commercial. It leaks on the bottom of both Snackeez. I feel I was misled that their cups were "spill-proof" and "leak-proof". I also do not feel that I should pay my own money to ship something back when it is defective. Furthermore, they do not answer their emails and it is hard to get a hold of anyone unless you want to place an order.Desired Settlement: I would like my refund of $29.95

Business

Response:

Customer is being issued a refund of $29.95 to her Visa Card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have changed bank accounts because I moved out of state. Please refund my paypal account which is [redacted]. Thank you in advance.

Regards,

Business

Response:

[redacted] placed an order for the Snackeez Cups on 2/18/14. The Snackeez were on back order at that time. She called our distribution center on 3/3/14 inquiring about the order. They told her the extra straws she ordered were still on back order. She cancelled the straws to get the order sooner. The order shipped out on 3/14/14. She never called our distribution center or sent an email to say the product was defective or we would have replaced it for her. She sent the complaint to your office on 3/21/14. As a courtesy we issued her a full refund of $29.95 to her credit card even though we never saw that the product was defective. She has the product and her money

fer the refund to the new card or mail her a check if the account was closed.

If you should require any further information please do not hesitate to contact me.

Sincerely,