Idea Village

Review: This product was for their Pop Chef product that is a cut out for sandwiches, fruits, etc. First with the misleading advertisement of getting a 30 pc "bonus" that is really 6 extra pcs with 24 extra wooden sticks - GIVE ME A BREAK! Than after I used it, it did not work like it was supposed to so when I wanted to return it I was only going to get $10 back and still would have to pay for shipping. They are not fair or cooperative! You get passed around to several people as no one wants to help you. They do not stand behind their product on top of the poor advertising scheme to get you to buy more. My order # is [redacted]. I paid $21.98 for the product and shipping & handing. I tried to write a review on their website to warn others of their shady advertising and the poor product and it would not let me so I it makes me wonder that if you don't rate the product as a high score it wont post so they can continue to scheme others.Desired Settlement: I just want my money back since I am dissatisfied with the product.

Business

Response:

[redacted] placed an order over the internet on 9/23/13 for the Pop Chef which was $10.00 plus $5.99 S & H. As a bonus you get a 30 piece special occasion set for just the additional S & H of $5.99 for a total $21.98. With the special occasion set you get 6 different cutters, an extra machine to cut out the product, a carrying case and a double set of bamboo skewers from 25 to 50. The customer called our distribution center on 10/13/13 inquiring about the order. She again called on 11/29/13 to say she was not happy with the product. The representative told her she could return the product for a refund even though she used the items. Normally when a product is used the warranty says you will be able to return it for a refund of the product less the S & H. Normally we do not issue a refund until the product is returned. The customer never returned the product. As a courtesy, I issued a full refund of $21.98 to her Visa card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered an item, it asks you for your credit card before you get the total. When I saw the delivery fees, I tried to cancel. When I tried to cancel, it confirmed the order. I called and emailed the company immediately, and they stated that they had already shipped the item and could not cancel. When I pulled the tracking info, it showed that it did not ship until 12/29/2014. To date, I have not received the product and they have already taken the funds from my account.Desired Settlement: I am requesting an immediate refund of the full amount of $107.91, plus the overdraft fee of $35.00. This company is taking peoples money and all fees should be up front prior to obtaining the credit card info, so that people won't be screwed over.

Business

Response:

[redacted] placed an order for Copper Fit on 12/25/14 over the internet. The website shows you get 1 Copper Fit Sleeve for $19.99 plus $7.99 S & H. You then get a second sleeve for just the additional $7.99 S & H which is the BOGO offer. The customer ordered 1 BOGO for the elbow sleeve in large and 2 additional BOGO elbow sleeves in X-Large which is a total of 6 sleeves. The order was sent to [redacted] on 12/26/14 for shipping. We have no control over an order once [redacted] takes it from our distribution center. With Christmas and New Year they probably were backed up. The customer called our distribution center on 12/26/14 to say she was unhappy with the amount charged and wanted to cancel the order. The representative old her it had shipped and couldn't be cancelled. She also sent an email to our distribution center to change the order. They replied that the order could not be revised because it had already shipped. She called our distribution center again on 12/27/14 twice and spoke with 2 different representatives. She called our distribution center on 2/17/15 to say she never received the order. The customer entered 1 bill to address in [redacted] and a different ship to address in [redacted] when she placed the order. The two addresses she entered are not even the address she has on this complaint. As a courtesy, our representative issued her a refund of $107.91 on 2/17/15 when she called.

Review: Idea village sells a product called Detail Doctor/as seen on TV. I used this on my 2012 Camry and it caused spontaneous combustion and the car was a total loss on 2/2014. [redacted] paid the value only 16,500 and the gap paid 3800.00 leaving an unpaid balance of 3000. I am out of a car. I paid car payments for 2 years at 434.00 a month and a 1000 down payment. I AM OUT of car and still have to make payments. They are only offering me a rental for 60 days. [redacted] should have not sold this product to me as that there was recall in March of 2013. My daughter bought the product 2/2014. I have everything you need to review financial breakdown from bank, loss report from [redacted] and Gap breakdown.Desired Settlement: I need a car.....the 11,000 that I paid for my car so far and the unpaid balance with the bank of 3000.00 Idea Village is acknowledging responsibility they just got me a rental for 60 days. My credit is decreased not sure how to resolve and make sure preople are aware that is recalled

Business

Response:

We received an email on April 12, 2014 from an detail doctor asking how to file a claim for a fire from detail doctor. The email was signed [redacted]. We called [redacted] and she explained that she purchased the product from [redacted]t. She applied the product to her 2012 Toyota Camry. She left the rags under the seat without cleaning them and there was a chemical combustion fire. She called the fire department. She sent us the fire department report, and copies of her insurance company and gap insurance and what they paid. She said she paid $25,000 for the car. She said the gap insurance covered the difference between the value and the outstanding balance so she does not owe any money. She said she was a single mom with no job and needed a car. She never said she was out any money. As a courtesy, our company offered to pay for a rental car for her for 2 months. Now we receive this complaint from [redacted] and [redacted] who apparently are her parents. She said they put the loan in their name but she drove the car for 2 years. We never spoke with [redacted] and [redacted]. Everything was done through [redacted]. We called them but she called us back not the [redacted]. The outstanding balance was covered on the car and we covered payments for a rental car for 2 months.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I never got a chance to respond to the complaint. I have have had

problems with my e-mail and spam and junk mail. Idea village left a

message to speak to me ([redacted]) or [redacted] and I returned the call they never asked to speak to the [redacted]. I save the voice mail and all e—mail correspondence with [redacted] in the beginning I was that there was a recall due to not enough warnings on the packaging regarding the dangers of combustion fire. I was told about the fire and she told to call them For any fees that were not included in gap coverage and comp and coll with [redacted]. Before they agreed to pay For a rental they requested all the info from insurance and GAP it all has the [redacted] name on everything. There is still an unpaid balance of $3090 and the car payments JFOI" 2 YEARS INCLUDING A DOWN PAYMENT ON THE CAR THAT THE [redacted] ARE OUT OF. IDEA VILLAGE RESPONSE TO CLAIM ARE ALL DISHONEST. THEY HAVE NOT PAID THE 14K IN FULL. THE [redacted] HAVE NOT

AGREED TO A RENTAL IN RETURN FOR THE DAMAGES CAUSED BY THE FIRE. I

got a voice mail from the rental co. on Aug. 6th telling me that there is no credit card info from Idea Village and I am required to pay for the rental. How do I file a claim with the right department that handles recalls? I got nowhere with your department? Can this case be reopened or can I include my response at the very very least?

Review: I purchased a Micro Touch one razor from the company that I am not satisfied with. So I tried to contact their customer service number that was given to me by them [redacted] and the call rings once and never gets answered. Also when I purchased the razor I was automatically transferred to a shoppers club and a budget savers club that never sent me the items they promised and tried to cancel them and my account was still charged.Desired Settlement: I need to be able the contact someone to be able to understand what I can do to return the item and get a full refund.

Consumer

Response:

Attached is the web address that was used to contact them.

Address

Micro Touch [redacted]

Email is [redacted] Phone [redacted] and only works for orders

Phone [redacted] does not work.

All the information was taken from the web site. And no other information available.

Thank you [redacted]

Business

Response:

[redacted] placed an order over the internet on 11/5/14 for the Micro Touch One Razor. If he is not happy with the product he can return it to Micro Touch One, [redacted] for a refund. I don't understand why he says their Customer Service phone number of [redacted]s not working. There are notes on the order that show he called there on 2 different occasions and spoke with a representative each time. He told each representative that he was not happy with the product. They both told him he can return the product for a refund and they gave him the address.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: my complaint is with micro touch one razor affiliate I was online started to order then decided I didnt want product so I exited out of website.I still received product so I called company and they said you cant cancel order online but they could give me 2.00 off or return product. My complaint is becase I cant cancel online I got charged 13.00 dollars for shipping for something I didnt want in first place and they dont refund shipping.I want to know how they can get away with this .Desired Settlement: refund my shipping cost

Business

Response:

Customer was issued an additional refund of $12.98 to his credit card on 4/9/14..

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: We saw their advertisement for the razor for $19.99 when we got to the end for check out the total ended up being over $60.00 due to this I exited out of the website. This was on Monday January 12. On Friday January 16th. They had charged my credit card the full $60+ dollars without my authorization.Desired Settlement: The $60.00

Business

Response:

[redacted] called our distribution center on 1/19/15 about the order. Told them she never completed the order. They told her the order had already shipped out. As a courtesy they issued her a refund of $34.98 on 1/19/15 to her credit. They told her the shipment would arrive on 1/24/15 and to refuse it. When they receive it back they will issue her an additional refund of $25.96.

Review: Ordered from [redacted] as per their advertisement 2 sets of knee sleeves. They say you can't mix and match so I ordered bot the same, but 2 pairs. Please look when you place an order. Then they charge extra $7.00 for shipping. Which I paid. I received only one package with one pair of knee sleeves. When I called them explained them the situstion, their customerservice said this is what we you ordered,, two sleeves not two sets. If you look at the order during ordering they say the product is send in pair. You can't mix and match.So, I told the customer service dept. that I want my money back and she said OK but shipping is non-refundable. Now, this is the second problem. Shipping alone is $14.00. Another scam. So, I received 2 sleeves, one pair in one package and paid twice the shipping. Please help and look in this matter.Thank you[redacted]Desired Settlement: I would like for them to ship me another pair no charge to me as advertised and which I have paid for.The amount disputed is approximate and very close to the actual amount paid.

Business

Response:

[redacted] placed and order over the internet on 10/28/14 for the Copper Fit Knee Sleeve. The TV infomercial shows you get 1 sleeve (knee or elbow) for $19.99 plus $7.99 S & H. You then get a second sleeve of the same type (knee or elbow) for just the $7.99 S & H. A total of 2 Sleeves is $35.97. [redacted] had an additional charge of $2.88 for [redacted] Sales Tax. The customer called our distribution center on 11/6/14 not happy with the order. The representative offered the customer a refund of $2.00 to keep the order. He was upset but agreed and the refund was issued.

Review: I was on the website for the Copper Fit knee brace [redacted]) and advertised is a buy one get one free (+shipping and processing) offer for a knee brace. I attempt to order one knee brace from the company to avoid s&h on the second unneeded brace, but can't figure out how. I receive a confirmation email an hour later about the order I had apparently placed. I contacted the company on the phone and through email within a half hour of receiving the confirmation email in an attempt to cancel this order. I still have not received a response to my email (three days later). Three phone conversations have been as helpful as the lack of response from my email.

1) John answers the phone, confirms my order and asks what he can do for me. I inform him of the confusion and my desire to cancel my order. He says their online and phone ordering systems aren't synchronized with their customer service system and I need to wait for my order to be posted to the customer service website. He directs me to a website I can keep checking periodically so I can tell when it posts to the customer service site. The call lasts about 60 seconds total and I'm annoyed that I can't cancel the order immediately. I check the website he directed me to throughout the afternoon, the last time being after 8pm CST. My order never appears.

2) The following day I am informed my order has shipped. I explain the first phone conversation and email I sent the day before, and my desire to cancel the order. I am told it is impossible at this point. After asking to talk to a supervisor and leaving a message, I get no return call in the 24 hour timeframe I was told to expect.

3) The third day I finally get through to a supervisor, explain all of this and am told the company doesn't guarantee that orders can be cancelled. I am now on the hook for an exorbitant next day shipping fee and return shipping if I want to return the product that I didn't want to order/tried to cancel numerous times.Desired Settlement: I am still trying to contact someone within the company that will actually address the problems I have had, rather than simply tell me my order has shipped and that I can return the $20 product for a refund, but am still accountable for the $12 shipping fee, plus whatever the cost of me shipping the brace back to them is. I don't need arbitration or anything, I just think this company has predatory business practices by having a customer service system that is set up to delay addressing a customer's concerns. My email has not received a response and the phone conversations were unhelpful since the resolution I was seeking originally was unavailable when the product was shipped to me 16 hours after the erroneous order was placed. I was told specifically that sending the braces back to them would cost me $1-2 because they could be sent in an envelope, but I paid $12 for them to be shipped to me, which in my eyes is set up as a major disincentive to return the product.

Business

Response:

[redacted] place an order over the internet on 3/30/15 for the Copper Fit Knee Sleeve which is a BOGO offer. The infomercial shows you buy 1 Sleeve for $19.99 plus $7.99 S&H. You then get the second sleeve for just the additional S&H of $3.99 for a total of $31.97 for 2 sleeves. When an order is placed over the internet, when you get to a certain screen it says you are placing a LIVE ORDER which is most likely what happened in [redacted] case. He called our distribution center on 3/31/15 numerous times and spoke with 6 different operators including supervisors. They explained that the order had shipped and could not be cancelled. When the package arrives, [redacted] should write "REFUSE, RETURN TO SENDER" on the outside of the package and either give it to his mail carrier or drop it in the post office. It will go back as a "REFUSED SHIPMENT" at no cost to him. When they receive it back they will issue a FULL REFUND of the $31.97 to his credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am slightly annoyed that their narrative is incorrect, as I didn't call them multiple times on 3/31, but rather called them three times, once a day on 3/30, 3/31, and 4/1 in an attempt to clear this matter up. I also didn't talk to 6 people, I talked to one person on 3/30, one person on 3/31 and waited for a call back from a supervisor that I never received, and two people on 4/1 in addition to leaving a message for a third person asking for a call back that I never received. I also have not received an email back yet, sent on 3/30 addressing any of these issues. If I get the full refund as promised, I will wash my hands of this business, but their account in the response sent to me is untrue and evasive, although the ultimate resolution is accepted.

Regards,

Review: On the website, it's states buy one at $9.99 get a second one free just pay $4.99 for shipping. It does not say order one and then and the free one before you place your order. So I ordered 2, there is no way to check your order before you submit it. So instead of me being charged $14.98. I got charged $39.94. There is no where on the website to cancel the order. I tried calling them a half hour after they opened. Customer service stated the order was already processed and they can't cancel it either. Even though it has not been shipped yet. I talked to 4 different people, even the supervisor. All they can do is credit my account $5.00. She stated I can send it back but of course I will have to pay to return it to them. Even though it's not my fault. The supervisor stated they don't have return labels. So the only thing I can do is get a $5.00 credit and have it shipped to me and either keep it or send it back to them which will cost me more.Desired Settlement: I just want to be charged for what I thought I ordered and not what is being sent to me.

Business

Response:

Customer placed an order over the internet on 12/1/13 for the Stufz which is a BOGO advertised for/$9.99 plus $4.99 5 & H for 1 Stufz unit, you then get a second Stufz unit for just the additional $4.99 5 & H for a total of $19.97 for 2 Stufz units. [redacted] entered 2 when she placed the order which doubled the order to 4 units. You only have to enter 1 for the 8060 and you automatically get the second unit. She called our distribution center on 12/2/13 inquiring about the charge. The representative explained what had happened. They offered her $5.00 to keep the order and she agreed. As a courtesy, l issued her an additional credit of $9.99 to her credit card.

Review: The company failed to send or honor the 1st order and, when I called the company, put in a second order after I was told to. The company then failed to send the second order until I accepted telephone calls from very determined telemarketers for additional products and services with promises of free items. After finally firmly telling three telemarketers I refuse any further products and request the items I ordered BOTH orders were shipped. I called the company to complain that both orders were shipped and was told to accept one order and refuse the other which I did. After weeks passed I contacted the company and requested a refund for the refused order. The company then stated they never received the return and stated they needed a tracking number. I strongly suspect there is some fraudulent activity and there is certainly poor business practices.Desired Settlement: The $40.96 for the returned order and to report this poor business practice and possible fraud to avoid others experiencing this

Business

Response:

[redacted] placed an order over the internet on 9/16/13 for the [redacted]. He order 2 razors and a set of additional blades for a total of $70.93. When the order was placed the [redacted] was on backorder so the order did not ship at that time. The customer went back on the website on 10/10/13 and placed another order for just 1 [redacted] and a set of additional blades for a total of $40.96. The razors came in and both orders shipped out on 10/14/13 and that was when is credit card was charged. Both of the orders were delivered on 10/23/13. The person who called [redacted] was not from our company. It was from a third party promoter called [redacted] On 10/17/13 the customer called our distribution center to check on the order and was told it was on backorder. We checked with the post office and [redacted] and they have no record of the customer refusing the shipment. As a courtesy, we will issue a credit of $40.96. to the customer's [redacted]. He used 2 different credit cards when he placed each order.

Review: Received as a gift the Stufz Americas Stuffed Burger in February 2014. The product does not work as the instructions state, tried several times and even had a professional chef attempt to use the product unsuccesfully. I called the store it was purchased at and they require a receipt to return the item. I contacted the company who makes the product and they said they will only accept a return with proof of purchase. I do not have a receipt. They were unwilling to assist, so told them I would contact Revdex.com to find a resolution. Please advise if there is anything that can be done.Desired Settlement: The itemin question is $12.99 per the sticker the on the box and I would like the monetary refund.

Business

Response:

Normally when a product is purchased from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. As a courtesy, the customer can return the product with the packaging that shows amount paid for the product to our Corporate Office at Idea Village, [redacted] and we will mail him a check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please advise of a phone number I can reach the vendor at if needed

Regards,

Review: Yoshi knwes broke under on moderate strain.Desired Settlement: Replacement

Business

Response:

We are very sorry the Yoshi Knives were discontinued several years ago.

Review: On 1/2/2016 I visited the website getcopperfit.com and proceeded to order a Knee sleeve that I saw on TV advertised for 19.99 and buy one get one free. I filled out the order form on site the way I understood it but when I got to the final check out page, after providing all the billing info I found out that the prices were different than the add. I decided not to submit the order until I clarified it with Customer Service that Monday--they were closed over the holiday weekend. To my shock and surprise I received an email confirming my order for $58.94. I couldn't believe it. I went to my bank account and the charge did not reflect so I thought it was just some fluke email. Today, when I visited my account for something totally different, I noticed a charge of $58.94, fraudulently charged to my bank account since I never clicked the submit button for the order I filled out. I was essentially bullied by Amy (customer service supervisor) whom I spoke with today after a long wait over the phone. She informed me that they would not refund a dime because the product was shipped out. She said I the website is live and whenever I filled out the order even without submitting, it meant that I placed the order. she said it was a matter of semantics. She would not acknowledge that it is a fraud for a business to charge a customer's credit card without that customer's authorization. The company committed a fraud. She told me that the company was not like others I mentioned to her [redacted] etc where a person has to click on the SUBMIT button to acknowledge accuracy of the information and final agreement with the sale contract.Desired Settlement: I want the company to refund the full $58.94 they fraudulently charged to my account on the basis that using a person's credit card without authorization by that person is a fraud. Fraud is a crime, whether it is considered a civil offense or not. I feel that because the company charged my card fraudulently, they should refund the money immediately and without regard as to what their policy is. If the company's policy advocates fraud against customers who visit the site, the Revdex.com in New Jersey should investigate this company and shot it down. I feel that this case should be reported to [redacted] or the like so that several months from now maybe they'll be featured for committing fraudulent acts against customers.

Business

Response:

[redacted] was issued a refund of $58.94 on 2/9/16 to her credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me but the Revdex.com should still caution this business to refrain from fraudulently using people's credit card information. This is a service to many citizens who fall prey to this tactic.

Regards,

Review: I was very disappointed with this company due to order processing and a very poor quality product. I placed an order for a buy one get one free HD Vision sunglasses and tried to fix a problem that I encountered before it was too late, immediately after placing the order. I then called within 5 minutes of placing the order, only to be lied to and told on a Sunday ( mind you ) that the order had already shipped and there was nothing that anyone could do. I told her to then cancel the order and they said they couldn't do that either. Therefore, I would have to wait until the product arrived and spend money on shipping and handling to return the item. I said how could that be it's not been 5 mins and it's Sunday. I called again early Monday morning only to be told the same thing, " they already shipped. I then got an email from the company 3 days later telling me that my order was just shipped. I was lied to and when the product finally arrived they were very cheaply made and flimsy. I would never do business with this company again. They then told me that I had to pay for the postage to return the item and it could take up to 60 days to process even though their website says no more than 10 days. Liar, Liars.HD Vision Ultras 400 RETURNS RDWALLINGFORD CT 06494 0005Desired Settlement: I just want them to put the money back on my credit card and reimburse me for shipping and handling because they lied to me before the product ever left the shelf.

Business

Response:

[redacted] placed an order over the internet on 4/12/15 for the HD Vision Sunglasses. She called our distribution center on 4/13/15 to cancel the order but all the shipping information had already been sent to [redacted] for shipping and it couldn't be cancelled at that point. As a courtesy I have issued a full refund of $43.96 to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I need to correct one thing that they said incorrectly. They said I called to cancel this order on 4/13/15 and that is partly true. I actually called within five minutes of placing the order on 4/12/15 before the product had a chance to leave the warehouse shelf. I then called again on 4/13/15 to make sure the item did not ship.

Regards,

Review: Website states clearly that the offer is covered by our 30 MBG less s/h. When I called customer service ([redacted]) and wanted money back was told that they don't give refunds, only to send the material (2 stufz) back to consumer. I feel this is fraudulent advertising.Desired Settlement: Refund money purchased of $19.97

Business

Response:

Customer placed an order over the internet on 2/5/14 for the 8060 Stufz for a total for $19.97. The product was returned and the customer was issued a full refund of$19.97 to his [redacted] on 3/3/14.

Review: I purchased a product called "Loud and Clear" 2-3 weeks ago. It worked fine for 2 days then quit working. Following the limited instructions that cam with the item we replaced the

batteries. Again the item worked as promised, but only for 4 hours and stopped again. We have been unable to reach anyone with the company to resolve this issue.Desired Settlement: We are requesting a replacement item or a full refund, to include the additional batteries of which without a working item we have no use for.

Business

Response:

I don't know where the customer purchased the Loud N Clear from. We discontinued that product 2-3 years ago. The store may have had old inventory that they were selling. The customer would have to return it to the store where it was purchased for a replacement or a refund. We do not have the product any longer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This item was purchased off the company's web site, the instructions contained in the shipping box listed the company's name, address and phone number as the propercontact. If they did indeed cease carrying the item two years ago, it seems doubtful there would still be any available in the market.

Regards,

Business

Response:

As a courtesy, the customer can return the product with the receipt to Idea Village, [redacted] We will mail him a check for what he paid for the product as we no longer have the product. We are doing this in good faith even though he did not purchase the product from us.

Review: From a television ad, I called for the Amazing Arms product. The ad stated that the price was 19.95 for three pairs and S$H was about $5.00 more. If I wanted another pair, I would pay another S$H. The call was automated. The first thing it asked for was my credit card number. It then proceeded to try to sell me items one after another lasting over five minutes. I got fed up and hung up, assuming that as in every other business transaction over the phone, I would first have to approve the sale. Instead, the company charged my card plus triple the S$H fee quoted in the ad. I was told to reject the package and return to sender, which I did. The company kept my S$H even though I never accepted the package. This company charged me almost as much as the product for S$H and kept the money. They refused to cancel my purchase the same day I bought it and even though I followed their instructions to "Return to Sender" unopened, kept about $15.00 of my money.Desired Settlement: This company needs to refund the entire amount including the exorbitant shipping and handling fees because I never agreed to the purchase and because I did not accept the package.

Business

Response:

[redacted] placed an order over the phone on 4/20/14 for the Amazing Arms. The TV Infomercial shows you get 1 Amazing Arms for $19.95 plus $7.99

S & H. You then get a 2nd Amazing Arms for just the additional S & H charge of $6.99. Then as a bonus you get a 3rd Amazing Arms for no charge at all. The total for the order of 3 Amazing Arms is $34.93. The customer called our distribution center on 4/23/14 unhappy with the amount she was charged. They told her to refuse the shipment when it arrives for a full refund. They received the order back on 5/7/14 and issued her a refund of $19.95 instead of the $34.93 she was charged. I issued an additional refund of $14.98 on 5/13/14.

Review: Inquired about the HD Vision products online on 3/6/2014. Thought order didn't go through since no estimated delivery was given and no charge to my account was made. Called on the same day using the phone number given, I believe it was [redacted], to check on order and ask for delivery date. When I was told the delivery was too long, I told them I didn't want it. Over a month later (4/11/2014), my debit card was charged, out of the blue to me, and at a very bad time. The company said I didn't make the call, even though I know I did.Desired Settlement: Want refund as soon as possible, but mainly hope they will correct their services to prevent this.

Business

Response:

[redacted] placed an order over the internet on 3/6/14 for the HD Vision Wraparound Sunglasses. When the order was placed, the sunglasses were on back order. On 4/5/14 they mailed him a post card letting him know about the backorder and if he still wanted the order. They never received a response from the customer. The customer was charged for the order on 4/11/14 when the order shipped out. He called our distribution center on 4/11/14 to cancel the order but it had already shipped out. He was told he could refuse the shipment if he didn't want the product for a full refund. [redacted] had the order shipped to a [redacted] in a totally different state ([redacted]). The order was delivery to [redacted] on 4/22/14. If the customer wants a refund the product has to be returned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not receive any respnse from the company on 4/5/14 or any other day. I check my email regularly. I have no confirmation of canceling the order on 3/6/14 but I did call to do that.

Regards,

Business

Response:

We did not call or email the customer on 4/5/14. They mailed him a post card asking him if still wanted the order. He says he has no confirmation of cancelling the order which is true because he never cancelled the order with any of our representatives. Every time an email is sent or received, a phone call is made or received it is noted on the order, the date and time. [redacted] only called our distribution center 1 time on 4/11/14 when he was charged and the order shipped. If he wants a refund the product has to be returned. We don't know who the person is he sent the order to. He has to contacted [redacted] for the return.

Consumer

Response:

Review: 10012402

I am rejecting this response because:I never received a post card asking if I wanted the product. To send an alleged post card on 4/5, but going ahead with shipping on 4/11 is questionable, at best. If there was some doubt as to whether I wanted it or not, a reputable business would not have shipped the product unless they knew for sure that I wanted it. There is a record of me calling on 3/6 somewhere. Once again I was sure the order was either canceled or just didn't go through. I knew nothing about it being on back order. To charge my account after over a month with no notifications from this company is irresponsible.

Regards,

Review: Ordering from this website is so confusing that you are never aware of what you have actually ordered until you get you final invoice. When you actually see the invoice there is no way to cancel it or change what you have ordered. By then it has already been submitted.Then when you contact them by email immediately after, it is not read immediately -- they claim emails sent on the weekend are not read until some time Monday, yet the order is certainly accepted during the weekend. I called this morning trying to cancel the order, but they stated it had already been sent out. According to them, it may take 3 to 6 weeks to receive the product but they admit they are mailing via US Mail which take generally 3 to 5 days (I sell on the Internet and mail via USPS so I do know how long it takes). Now they say, well you can just send it back (pay your own postage) and we will issue a refund for the product only. However that refund may take awhile -- the only quick service evidently is getting the order sent so that a customer is unable to cancel that order.And, the price they charge for shipping and handling is extremely exorbitant. I know how much this product weighs and charging $48 for shipping and handling is highway robbery!In other word, beware of this website and this company. They are just waiting to rip off the customer and their customer service exhibits an uncaring and flippant attitude~!Desired Settlement: As soon as I mail back the item, I would like a full refund for both the item and the exorbitant shipping and handling charges!

Business

Response:

[redacted] placed an order over the internet on 4/5/14 for the Amazing Arms. The TV Infomercial shows you get one of the Amazing Arms in black for $19.95 plus $7.99 S & H. You then get a second Amazing Arms in Lace for just the additional S & H charge of $6.99. You then get a third Amazing Arms in lace for absolutely free. The customer order 3 sets like that. She then also ordered the Special set of the Nude, Baby Blue and Pink for just $15.99 plus $3.99 S & H. Her total order was $124.77 for a total of 12 Amazing Arms. We do not charge the customer for any thing that is not advertised on the infomercial or website. If the customer is not happy with the product she can return it to our Corporate Office at Idea Village, [redacted] for a full refund of $124.77 to her credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As stated in my original complaint, the order methodology in this business's website is extremely confusing and I did not realize I was making all these orders. Then when the final order is finally seen, there is no way to delete any of the orders. You find they have already been submitted and that the first time you see the invoice is the only time you see it and you neither have any method for cancelling the whole invoice nor can you take any item off the invoice. I have been ordering on the invoice for more than 15 years and I have never seen a company so blatantly handle ordering in this manner which is calculated to take advantage of the customer. And the postage charged cannot be combined, so for postage which cost me more than $45, I paid $10 to return the package. I want the $75 back -- they should have received my package I mailed back by now. And I really feel that they owe me at least a partial refund for the postage and handling fees.

They also lied to me initially because early on the Monday, I tried to call and cancel the order and they assured me they couldn't do that because it had already been shippped, but it was more than a week before I actually got notice the were mailing the product. This company exhibits extremely poor customer service and, in fact, appears to be set up to take advantage of the customer in every way.

Regards,

Business

Response:

The customer's order was received back on 4/24/14 and she was issued 2 refunds, $75.84 and $48.93 for a total of $124.77 which is what she was charged. We will look into the website that takes the orders for us and have them make it more user friendly for our customers.

Review: Ordered copper fit belt. They advised cost which was $19.99 with free shipping. I gave them my credit card number and the representative advised me that my order was placed. By since the item I ordered was such a hot item, it was on back order. I received the order one month and one week after the supposed delivery date. No one from the company advised me that the money for the item would not come out of my account until product was shipped, which caused an overdraft on my account. I contacted a company rep., and she stated that we assume when a customer calls to order, that theyhave enough money in the account to handle charge.Desired Settlement: Have the company be more forthcoming about how they process orders from customers and to re-emburse overdraft charges for their mistake.

Business

Response:

Dear Revdex.com,On behalf of [redacted] we do not offer the Copper Fit Back Belt and we do not have any orders for this customer with[redacted]This customer ordered through another company, please contact the correct company for resolution.Please remove this complaint from our file and correct our Revdex.com rating for [redacted] Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Business

Response:

[redacted] placed an order for the Copper Fit Back Pro on 3/2/15. When an order is placed they give the customer a 4-6 week time frame for delivery in the case of a product being on backorder. That was the situation in [redacted] case. The Back Pro was a new item that had an overwhelming response which put us in a backorder position. Since the product was not available to ship they did not charge his credit card. We cannot charge a customer's credit card for a product we do not have. They mailed him a post card on 4/6/15 explaining about the backorder and if he still wanted the product. The order shipped on 4/14/15 and was delivered on 4/18/15. If [redacted] does not want the product he can return it for a refund.