Idea Village

Review: I bought knee braces from Copper Fit, I sent them back and asked for 1 exchange for a smaller size and 1 refund since I accidently order 2 sets. I been dealing with this company since June 1, I did exactly what I was told in sending them back and they keep telling me they dont have them since I did not do a tracking number, tghe lady from the company told me as long as I put the cr on the envelopes they will go directly to the correct dept. Which I did I sent them back in 2 seperate BIG brown envelopes they are not small envelopes. Now when I called again today they said it can take another 6 weeks to get them and to get a refund are you kidding me? I asked for the corporate number and the email address for corporate and she kept telling me she does not have it...Really? all I was is my exhange for a smaller size and my refund.Desired Settlement: I want one set a exchange and the other set a refund

Business Response:

They received the product back from [redacted] on 6/18/14. They issued him a refund of $19.99 on 6/18/14 and entered a replacement order for a smaller size of the Copper Fit.

Review: About one month ago I ordered the Yoshi grill mat. When I received the order confirmation and receipt I noticed that they had sent it to the wrong address. I was told by customer service that I had to wait two weeks to see if it would arrive anyways. It did not. I sent them the correct address again and they sent the order again. Again, some information in the address was incorrect. Customer service was far less than helpful. It has been two weeks since the second order was sent and it still has not arrived. I have just emailed their customer service about this but I do not believe they will help me.Desired Settlement: I would like the product delivered or refund the cost. An apology would be in order.

Business Response:

The order is in transit to the customer. I went over the boarder and through Customs on 10/14/14. I does not show that it has been delivered yet. As a courtesy, I have issued the customer a full refund of $41.97 to his [redacted] If the package does arrive, the customer should just write "REFUSE, RETURN TO SENDER" on the outside of the package and give it to their mail carrier or take it to the post office. If we get notification that the package was delivered and was not returned, we will rebill the customers's credit card for the prodcuts.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Placed order with Amazing Arms, for 3 of their product; one black, one pearl, one lace. When the order was received it did not contain the lace one, as advertised on website and tv commercial. It contained another black one with a dot pattern. When I contacted customer service, they were very pleasant, said they were sorry and would ship out a replacement immediately. Received replacement today; it was the same black with dot pattern. Called customer service and was told that this was the lace patter that they had. It is not even close to what is advertised on the website and tv commercial. Sent the company an email, and received a reply stating what customer service had told me over the phone.Desired Settlement: I want the lace one as advertised. If they cannot do this, I would like a refund of the additional shipping costs that I paid for the lace pattern.

Consumer Response:

Amazing Arms is refunding the additional shipping charges that I paid for the item that was not as advertised. I have accepted this offer. I still feel that their advertising is false and should be changed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 copper fit knee sleeves size large. The ad was for buy one for $19.99 and get one free-you pay for processing and handling for both. When the product arrived there were 4 sleeves, size med. I contacted the company to request an exchange, a full refund of the amt charged for the wrong order-$31.96 and a return label for the wrong items I was sent. I was informed that it was the policy of the company that even if they make an error in the shipment the original processing and handling fee and the cost to return the wrong items are the responsibility of the customer. After speaking at length to the customer service rep, she would only agree to partial reduction of the original amt , but not pay for the return shipping. I was told there was no one else higher that could assist me. I have ordered many things on line and if there was a mistake the company gave a full refund and sent a return label, and often discounted the correct item when it is sent.Desired Settlement: I would like a complete refund for the wrong items sent, a return label for me to send them back and then send me the correct items that I originally ordered.

Business Response:

[redacted] placed an order over the internet on 7/8/14 for the Copper Fit Knee Sleeves. The TV Infomercial shows you get 1 sleeve for $19.99 plus $7.99 S&H. You then get a second sleeve for just the additional S & H of $7.99. When the customer placed the order she entered 2 instead of 1 which doubled her order to 4 sleeves. She ordered 2 BOGO sets. They shipped her out 4 Large Sleeves. The customer called our distribution center on 7/22/14 to say she wanted to exchange 1 set for an Extra Large and return the other set. She sent an email to our distribution center on 7/23/14 with billing questions. She called our distribution center on 7/23/14 to say she was not happy with the order. They told her since she opened the package and tried on the product she would have to pay to return the package for an exchange to an Extra Large and to get the refund for the second set. They issued her a refund of $23.27 on 7/23/14 as a courtesy. She can return the product for an exchange. If she sends back the second set they will issue her an additional refund.

Consumer Response:

Review: [redacted]

I am rejecting this response because: The ad was very deceiving-buy one and get the second free, just pay shipping and handling-So when they ask how many you want, the response would be two, because it did not say they came in sets of two-if you want the second, you must say so, and agree to pay the extra shipping and handling. I ordered size large and they sent medium. The customer service person admitted they made the mistake, but said it is their policy that even if it is their mistake, the customer has to pay the shipping and handling and the return shipping! This is so bizarre and not the practice of any of the online services I use. I want a full refund for the original, plus payment for the return shipping of the wrong items. I will pay for the correct ones when they are shipped. That would be 2 x-large. Thanks.

Regards,

Review: I asked for one item and they sold me 4 items, and then charged me 30 dollars shipping and handling for the original 7 dollar item. I would like to send the package back and get my $69.03 back and never do business with them again. Desired settlement: complete refund.

Business response:

customer placed an order over the phone on 3/11/14 for the stufz which is a bogo advertised for 9.99 plus $4.99 5 & amp; h for 1 stufz unit, you then get a second stufz unit for just the additional $4.99 s & amp; h for a total of $19.97 for 2 stufz units, plus there is sales tax for [redacted] orders. The customer ordered 2 sets of 2 for a total of 4 stufz units and he also ordered 2 single units for $7.00 each plus $4.99 s & amp; h for each unit for a total of 6 stufz units. He called our distribution center on 3/24/14 inquiring about the order. The representative explained what was on the order. They told him he could return part or all of the order for a refund. As of today, 7/30/14 he has not returned any of the products.

Review: I purchased this product in Feb. 2014, and it stopped working in Apr. 2014. The microtouch trimmer was advertised for $14.99 + processing &handling $13.98, for a total charge $28.97. In order to return this product, not only do I have to pay for the return, but include money order for $7.99 to have the product returned to me. Therefore, to get a replacement of a 'faulty' product, I would in actuality be paying for a new one. Recently,I saw the same product for $9.99 + tax. Consumer fraud and deception.Desired Settlement: I would accept a full refund or a replacement.

Business

Response:

We will send the customer a replacement Micro Touch Max at no charge.

On February 15th I placed an online POS order for Copper Fit products which did not post to my account for 3-weeks on March 4, 2016. Upon discovery of the late payment, which was presumed to have posted weeks earlier, I requested an immediate cancellation and refund, or 'stop payment', on the pending transaction which was honored by March 6, 2016.

One (1) day later, on the evening of March 7th, an unidentified customer support representative forwarded an e-mail stating that Idea Village cannot not accept my request (which had been fulfilled) as my order had been processed for shipping.

Another two (2) days later, on the evening of March 9th (9:30p), I receive an e-mail with preemptive shipping information stating that my order 'has been shipped on 03/10/16'.

At no point following my refund request and the subsequent fulfillment of said request (as reflected in the restored balance and absent transaction) was Idea Village authorized to remove funds from my account -- prompting me to immediately notify my credit union and forward two additional complaints via phone and e-mail.

Despite blatant fraud and deception on the part certain individuals, I am pleased that eventually someone was able to address my disappointment and refund my money in full. Ultimately, I would not do business with Idea Village or Copper Fit again given the ridiculously sluggish nature of the initial transaction and certainly not after the commandeering of my account information.

Review: today, april 24,2015, I receivedthe finishing touch yes hair removal system in the mail fromidea village because of a tvcommercial by [redacted] whopromotes the product. So I thentried it and found out that it is a piece of crap just liketheir other products that I have. Therefore I would likethem to credit back to myaccount $35.99. That is what ipaid for this piece of junk. I am not happy with it. It mademy skin red.

Product_or_service: finishing touch yes

order_number: desired settlement: desiredsettlementid: refund

a refund credited back to mewould be appreciated. I willnever order anything like thatfrom tv again. The product isnot what they claim. It leavesthe skin red. And it is no good. The name of the personwho took my order was namedmary anne.

Business response:

[redacted] can return the product to finishing touch yes, [redacted] for a refund.

Review: I ordered 3 flashlight friends from idea village.com order# [redacted] after never recieving the product (original order was place 7/10/2013) I cancelled the order on 8/20/13. I had issues requesting a refund via email so I called idea village. I spoke with representative [redacted] where she stated she could see my payment and after my threatening them with this complaint she stated I would recieve a refund in the form of a check in the mail. Immediatley after I recieved email from idea village saying they never charged my account and I would not recieve a refund. My gift card was charged in the amount of 116.88. They said it was only a pre authourization. This is not true. Desired settlement: I would like my money back in form of a check as this was done on a gift card I no longer have. Or proof they did not charge me. [redacted] stated she saw my payment

business response:

case [redacted] placed an order over the phone on 7/10/13 for the flashlight friends. On 7/11/13 our distribution center called and left a message that the dragon flashlight friends was on backorder and did she want to substitute with another animal. No response from customer. They sent her an email on 8/1/13 about the backorder. She emailed back to substitute the dragon with a puppy. [redacted] called on 8/19/13 to cancel the order and she also sent an email on 8/19/13 to cancel he order. The order was cancelled on 8/19/13. Her credit card was never charged. They only charge the credit card when an order ships.

Review: I purchased back support and arm sleeve, I tried to cancel the order but it went thru anyway, I was told to write refused and return to sender which I did and gave to mail carrier. I keep checking and keep getting the same automated reply do I have tracking number, I gave it to the carrier as instructed. Total cost was over $88, and I cannot get my money refunded. I returned back on 9/21/15.

Desired settlement: I returned as instructed and I want my money refunded.

Business response:

customer placed 2 different orders over the internet. One order was for $58.94 and the other was for $29.98. The orders have not been returned as of today, 10/2/15. As a courtesy we will enter a refund to each order as a courtesy even though we have not gotten our product back from the customer.

Consumer response:

[a default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I accept the offer of the refund, but items were returned as instructed.

I have reviewed the response made by the business in reference to complaint id [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Just so you know, I had to enter the wrong postal code for both the business and mine because the correct ones wouldn't be accepted by the system. The correct postal code for the business is [redacted] and for my address--[redacted]Here are my complaints:1. [redacted] Processing and handling fee is very unreasonable (US$14.98)considering the fact that I received the items only after 25 days.The product is only US$10.Also on their website, the P&H cost is just $5.99 only to find out later that it's really $7.49. They gave me $1 discount. 2. The before and after picture they show on their website is a lie. Actual sunglasses just show a yellow tint to everything; the color is not improved at all.3. Their return policy is unfair for [redacted] Since they will only refund only the product price (less processing and handling), and since I have to pay for shipping it back to them, I'll end up even getting a lot less than US$10.

Product_Or_Service: hd vision ultras sunglasses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the transaction (US$24.98 less the partial refund of $1=US$23.98) since the whole purchase was based on a lie.

Business

Response:

The TV Infomercial for the HD Vision Sunglasses is you buy 1 pair for $10.00 plus $5.99 S & H. You get a second pair for just the additional S & H charge of $5.99 for a total of $21.98 for 2 pairs of sunglasses. The S & H charge for [redacted] orders is $7.49 which is why [redacted] was charged a total of $24.98. We do not charge a customer for anything we do not tell them about. The company policy is a refund is issued when the product is returned. As a courtesy we will issue the customer a refund to his credit card of $23.98 even though he did not return the sunglasses.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I want Revdex.com to know that all my complaints are all true; The product really does not deliver what it promises in their testimonials(the clarity does not become "unbelievable and awesome;" the glasses do not "enhance" nor "increase color and clarity" at all and do not make "everything pop." It doesn't even work like polarized lenses. It only gives you a yellow tint on everything and make you feel like you're in the desert. Their [redacted] shipping price cannot be found on their website (you only see it after you have already finished paying for it). Shipping doesn't really cost US$14.98---I know because I tried shipping them back. It's less than US$7 (Cdn$8.35) for a 25-day shipping.Anyhow, I am just glad that idea village will give me a full refund of what I paid them.

Regards,

Review: I ordered a elbow sleeve online for my husband and it was supposed to be 19.99 for one brace with 7.99 shipping and if you wanted to get a second one free you would have to pay for an additional 7.99. When I went to check out, it had charged me 15.98 for shipping. So I figured that since it was already charging me the double shipping I would order two braces to get the second one free as advertised. The website then ordered the two braces at 19.99 a piece and charged me 15.98 twice equaling over 70 dollars! I was only supposed to be charged about 36 dollars give or take a few cents for tax. There was no page to review my order or make any changes. The order just went through without me being able to fully review and finalize it. I called the customer service number and was told that since I had just placed the order that it would take 4 hours to show up in their system and to call back. I hung up and was furious. I then called back and asked why was that and the woman hung up on me. I called back again to speak to a supervisor and I was hung up on again by another representative! I called back for a third time and was finally able to speak to a supervisor who ,very rudely, told me to call back again in four hours to cancel my order because she couldn't do anything about it. I feel so deceived by the website and I am disgusted by the customer service from this company.Desired Settlement: I would like this order canceled and a full refund.

Business

Response:

The TV Infomercial for the Copper Fit shows you get 1 Sleeve for $19.99 plus $7.99 S & H. You then get a second sleeve for just the additional $7.99 S & H which is what [redacted] stated on this complaint. She seemed to understand the commercial. She ordered 2 which doubled the order. She was getting 4 sleeves. The order was cancelled today, 1/15/15 by the Customer Service representative she spoke with.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

However, the business should have issued an apology regarding the miscommunication during the ordering process and for the fact that their customer representative hung up on me twice during telephone interaction.

Regards,

Review: called company jan 7th ordered two (2) pair of night vision glasses for $10.00 plus $5.99 for s&h plus an additional $3.99 for s&h for 2nd pair. Total of $19.98 plus .70 tax with total of $20.68. Before I was able to see amount on screen [redacted] had already charged my account $64.11 w/a difference of $43.43. When I saw the mistake I tried to go back to previous screen to correct it but [redacted] would not allow me to do so. I called their number on website and emailed them two (2) emails while left on hold for 20+ minutes. Finally spoke w/glenn who told me to call back the next day w/order# as I had yet to receive an email confirmation of my order. Glen said I could cancel order and re-order w/a live sales rep and then would know exactly what I was being charged. Called the next day, jan.8th, left on hold waiting 20 mins then spoke w/jaimie who informed me nothing could be done but to send back the items I didn't want and only pay the s&h costs which was $19.96 plus my own costs to ship back! I asked for supervisor, on hold for 15 mins and disconnected. Called back immediately and left on hold another 15+ mins and spoke w/latoya. I asked for supervisor and was on hold over 35 mins until carrie, the supervisor answered. Carried told me nothing could be done but to return items and pay for all s&h. I told carrie I would report their company to the revdex.com, attorney generals office and television stations they advertise on. Carried then said she would credit my account for $20.00 s&h fees and that she would send me an email to verify this credit which has not be done be as of this date nor has anyone from [redacted] emailed me in response to my 2 emails. [redacted] stole $43.43 from my credit card. Their refusal to allow me to see the total before I could confirm payment is deceitful and intentional. No other website has ever done this to me before. Thank you for your help and time. I have received the night vision glasses today via [redacted] I have received four (4) pairs. I looked into my confirmation #: [redacted] order #: [redacted] order date: 01/07/16 on the idea village web site and it states that I was credited $19.96 for s&h which states my total amount was $44.15 and not the original amount of $64.11. However, I still have not received an email confirmation from idea village regarding this credit and the packing slip in the hd night vision glasses shipment states I was charged the original amount of $64.11. There is no credit as of this date on my [redacted] card as well. I'm not sure if I should be reporting this information to you but thought perhaps I should. I also would like to note that even if I do receive credit for the shipping and handling of $19.96, I still believe this company's advertisement and tactics online are intentionally deceptive and believe they should not be permitted to continue business online in this way. Therefore, my complaint should still be valid considering I only wanted two (2) pair of glasses for $10.00 plus 5.99 s&h plus another $3.99 for 2nd pair with the total of $19.98 plus tax from the original order. I will reserve my decision at this point as to whether or not I will keep any of these glasses until I can see if their claim of helping night time vision does in fact work. I should be able to check out their claim tonight. Thank you for your time and help in this matter. Desired settlement: I want the money they stole from me in the amount of $43.43. They more than doubled my order w/out my consent by not allowing me to see the final costs involved before they charged me. The additional pairs of glasses that I am supposedly receiving should have to be picked up by [redacted] if they want them returned. I should not have to pay for shipping back to them.

I would like this company to be penalized and/or stopped in their thievery practices.

I have been ordering online for over 10 years and have never encountered a company such as this before.

Thank you for your time.

Business

response:

dear revdex.com, on behalf of [redacted], we do not have anything to do with the night vision glasses. We do not have an order for the customer. We offer merchandise seen on tv or through our website www.[redacted].com. For future reference the toll-free customer service phone number for [redacted] is [redacted] please contact the correct company to resolve this. Please remove this complaint from our file and correct our revdex.com rating for [redacted]. Thank you for your attention to this matter. Sincerely, customer service specialist tell us why here...

Business

response:

[redacted] placed an order over the internet on 1/7/16 for the hd vision wraparound day and night glasses. The promotion was a bogo. You buy 1 pair for $10.00 plus $5.99 s & amp; h. Then you get a second pair for just the additional s & amp; h charge of $3.99. [redacted] entered 2 when she placed the order which doubled her order to 4 pairs. She also upgraded to the deluxe which is an additional charge for each pair of glasses and the s & amp; h. Her total order was $64.11. She called our distribution center on several different days and times unhappy with her order. They issued her a refund of $19.96 to her credit card on 1/11/16. She was issued an additional refund today 2/11/16 of $22.78.

Review: On line advertisement indicates if you purchase one Copper fit knee/elbow sleeve you receive the other for free, but are charged for the shipping and handling of the 2nd order. The Copper fit sleeve was advertised for $19.99 plus $7.99 shipping. In my mathematical calculation this would be $19.99 + $7.99 (x2) or $ 35.97. Even if I add the 6% Pa sales tax I calculate this order to be $38.13.

Instead when I completed this order it was over $70.00 charging me over $30.00 for shipping. I attempted to cancel this order, however this company does not provide this option. I contacted the company minutes after completing this order to cancel but they informed me that I had to wait 24 hours to do so. I called 24 hours later and they stated they could not stop the order at all as it was already shipped. I again requested that this order be stopped, they refused.

I feel their add is false advertisement, it states shipping is $7.99 and if you order two, you only have to pay the additional $7.99, this simply is not the case. Also they do not allow for a consumer to cancel an order upon review of the shipping charges.Desired Settlement: I would like the company web site to be truthful and it add accurate, not misleading. I also feel that the consumer should have the option to cancel any order once they have reviewed the entire order including shipping charges as other companies doing online businesses.

Business

Response:

Dear Revdex.com, This customer does not have an order for the COPPER FIT KNEE SLEEVES through [redacted] This customer ordered through another company, please contact the correct company for resolution. Please remove this complaint from our file and correct our Revdex.com rating for [redacted]Thank you for your attention to this matter. Sincerely,Customer ServiceSpecialist Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My Order # [redacted] and Confirmation # [redacted] confirm that this was ordered and now being shipped by Copper Fit.

Regards,

[redacted]

Business

Response:

We are sorry that the customer was not happy with our first response. This order number [redacted] is with another company who handles the Copper Fit. This order can be tracked on line at [redacted] It is not through [redacted], please contact the correct company Idea Village for resolution. Please remove this complaint from our file and correct our Revdex.com rating for [redacted]Thank you for your attention to this matter. Sincerely, Customer ServiceSpecialist Tell us why here...

Business

Response:

[redacted] placed an order over the internet on 3/9/15 for the Copper Fit Knee Sleeve. The infomercial shows you get 1 sleeve for $19.99 plus $7.99 S & HYou then get a second sleeve for just the additional $7.99 S & H for a total of $35.97 for 2 sleeves which is what [redacted] was charged. I don't know why he is saying he was charged $70.00. It shows his order was delivered on 3/18/15. If he does not want the product he can return it for a full refund. We will have our Marketing Department check with the website that handles the orders to make it more user friendly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Again, my original complaint is false advertisement as well as the company does not give you an option to (cancel) the order once the consumer is provided the total cost of the order. The add states that if you buy one you get the second free, but will be charged for shipping and handling of the second sleeve. I did order two, but was going to be charged $71+ dollars, this clearly is not what you advertise. If the cost of one sleeve is $19.99 and $7.99 for shipping and the second one is (free) I just have to pay the additional $7.99 how does that add up to $71+? I attempted to cancel this order (however the company does not give you this option at all)! again in original complaint. The only option available to me was to reduce this to one sleeve and was charged the $35+ to my credit card. Again if you add $19.99 + $7.99 my mathematical calculation is $27.98. If I add 6% Pa sales tax the total is $29.66, not $35+ which I have been charged. Again FALSE advertisement.Secondly I only received (ONE) sleeve not two, so I am confused by your response as you make it out that I was charged the $35+ for two which is simply not the case.Yes, I shall return the sleeve today (at my cost) which I think again is unfair as I did not want this in the first place once I found that what you advertise is not accurate at all. Simply own up to the fact that you charge consumers more than what you say AND allow consumers the option to CANCEL their order once they are provided the FULL price of shipping and handling which you do not currently do.Shame on you, I have better things to do then continue to banter with you over this, when clearly you are WRONG!

Regards,

Review: I purchased the "Stufz Burger Maker" and when it arrived the maker and instruction slip came but the "Recipe Guide" was not there. I contacted the company 3 times and was advised that it did not have a recipe guide. I have a copy of my order and it states in the description that a recipe guide comes with itDesired Settlement: Just a copy of the "Recipe Guide". I want to keep the maker

Business

Response:

I didn't think that a recipe guide was included with the Stufz. I will have our Product Development look into that. If there is a guide we will send it to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: This company sells a Micro Touch Switchblade trimmer with what they call a bonus package that comes with it, but there is no choice of whether it is accepted or rejected. There is a S&H charge of $7.99 that is displayed then they take the credit card charge information without showing any totals or final order. By the time the total is shown they have already processed the order is to its final completion. When I discovered the final total, which showed a S&H charge of $14.98, I tried to cancel the order. Since they didn't provide a button for "customer approval, final acceptance, or place order" I immediately sent an email. I got a call within an hour from a subsidiary organization (of theirs) offering me a lot of different items at a fantastic price and stated that they could add it onto the credit card total that I had just provided. This proves that the order hadn't really been closed out yet here is the email they sent me:

Hello [redacted] Again we apologize for the inconvenience, however, once an order has been processed for shipment, we would not be able to cancel it. Our advertised offer does state that we charge $19.99, plus 7.99 processing and handling for the Micro Touch Switchblade, and we also include the bonus 10-piece grooming kit for an additional $6.99 p/h.

If you are no longer interested in receiving the product, you would need to return the order for a refund once it arrives. Please let us know if we may be of any further assistance.

Regards,

Idea Village Customer Service [redacted] I called their Customer Service Dept. at [redacted] and spoke with a guy named [redacted] and told him my problem. He said he couldn't help me but he would transfer me to the Billing Clerk who could. I waited to talk to this clerk but then I got an OGM that said I had reached a disconnected number. I took that to mean that this company was playing their "pass the buck" game.Desired Settlement: I would like my complaint to be posted for other would-be victims to be warned of the shameful business practice of this company. It is a real hassle for me to have to return their junk. They need to pay my return postage.

Business

Response:

[redacted] placed an order over the internet on 5/15/14 for the Micro Touch Switchblade which is advertised on the TV Infomercial as $19.99 plus $7.99 S&H. You get a bonus 10 piece grooming kit for just the additional S & H of $6.99 for a total of $34.97. We do not charge the customer for anything that is not shown or told about on the infomercial, over the phone or internet. [redacted] sent an email to our distribution center on 5/16/14 to cancel the order. They replied to him informing him that the order had processed and could not be cancelled. They offered him a discount to keep the order. They also sent him return instructions if he did not want the product. He sent another email on 5/16/14 which they replied to. He then called the distribution center at [redacted] on 5/22/14. They told him to refuse the shipment when it arrives for a full refund. The other number that he called [redacted] is a company called [redacted] who offers the customer additional third party promotions. We have nothing to do with their offers. The customer's order shows an estimated delivery date of 5/27/14. When the package arrives all he has to do is write "REFUSE, RETURN TO SENDER" on the package and either give it back to his mail carrier or drop it in the post office. It will go back as a "REFUSED" shipment at no cost to him for a FULL REFUND. We will have the website company that takes the orders for us look at the website and make it more user friendly to the consumer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This company needs to be exposed to the world for their modus operandi that violates the integrity of good business practice. I started trying to cancel this order within 5 minutes of giving out my credit card information. One thing I have learned is to never give out my cc information until I see a final total. I should have been given a final chance to approve this order. This company has been around for a long time and I'm sure that I'm not the only one that has ill-thoughts of their business practice. It's fine that they offer a satisfaction guarantee but returning an unwanted order is a big hassle not to mention an unwanted entry on one's credit card account. Why should I have to wait 60 days for a credit back to my credit card? The only way they could rectify my sense of wrong-doing is to send me the product free of any charges. I feel for everyone that endures this kind of treatment. I am preparing a case to go to the Attorney General's office in this State of... I warned them that I would be their "worst nightmare".

Regards,

Review: On line and on TV advertising states $19.96 plus $4.99 Shipping and handling. I called and was not given any options. They sent me two kits at $39.98 EACH and charged me $25.96 shipping and handling. The told me that I ordered the "german" blade. These do not look any different than the ones on there website nor does it have "german" blade anywhere on the boxes I have. I believe this is false advertising and shipping costs. Now I have to pay return shipping.Desired Settlement: Refund my entire money and shipping and handling. Plus change or phone orders service to an actual person and stop false advertising!

Business

Response:

[redacted] has been issued a full refund of $105.92.

Review: A few months ago I wanted to purchase a razor that I saw on TV. I went to the site, and it said, "Buy now for $19.99." I clicked on the button to purchase, and it prompted me for all my address, and my credit card information. Upon furnishing all of my person information, I clicked on the next step to finish my transaction. I was brought to the pay now screen, which now had a much higher number than the $19.99 purchase I was making. I was now being charged $13 for shipping and handling. Had I known I would've been charged that amount in the beginning, I would've never ordered the razor. So, I decided to leave the page without pressing the "pay now" button, and ended up purchasing my razor at a different location for the $19.99 I was promised initially. However, a few weeks later I was called by the company telling me that they were going to send me the razor. I told them not too because I never confirmed my purchase, and I thought it was a bait and switch that they added such this huge fee without disclosing it in the beginning. I asked them to cancel my order, and ended my phone call. On 3/25/2014 (nearly 2 months after this situation), I received the razor in the mail, and my credit card was charged for that purchase. I find the manner in which they do business to be very unethical. As if the bait and switch they did wasn't bad enough, they still inconvenience me by sending the product even when I didn't make the purchase.Desired Settlement: I want my money back for the product, the shipping, and the tracking number that for having to send the product back. I want this company to change the way their website requires their information. If they want to add a service charge that increases the price by nearly 60%, the customers should know this prior to giving their credit card information. I would also like some sort of compensation for them wasting my time resolving this.

Business

Response:

[redacted] placed an order over the internet on 2/4/14 for the Micro Touch One Razor. The razor is $19.99 plus $7.99 S & H. You get with the order a carrying case and 12 additional blades for just the additional $4.99 S & H charge. [redacted] also had sales tax on his order for a total of $35.94. We do not charge the customer for anything that they are not told about in the promotion. The website does show when you get to a certain screen you are placing a "LIVE ORDER" which is most likely what happened in this case. We do not call a customer after an order is placed. The customer was called by a company called [redacted] who offers the customer additional Third Party Promotions. The order shipped out on 2/5/14 and the tracking shows it was delivered to the customer's address on 2/8/14 not 3/25/14 as the customer is stating. A customer has 30 days from the date they receive an order to try the product and return it for a refund. He called our distribution center on 3/25/14 which was 6 weeks after he received the order to say he was not happy with the order and wanted to return it. They sent him an email with return instructions. The order was received back finally on 4/4/14 which was 2 months after he received the order. They have issued him 2 refunds ($21.79 and $12.98) which equals the $35.94 he was charged for the order. We consider this matter resolved.

Review: On November 28, I visited the website of Micro Touch One. During my visit to this webpage, I entered my credit card information but before completing the transaction I decided to 'Google' this company. To do this I opened up an adjacent webpage without closing the page with my credit card information. After briefly Researching Micro Touch One I decided not to place an order. I went back to the open page and deleted all of my credit card information. Once my information was deleted I closed the webpage. Several days later I received a shipping notice from this company which I immediately disputed with my credit card company. This company did not have my authorization to use my credit card number. As of today, December 12, no product has been delivered to my residence.Desired Settlement: I want the charges to my credit card removed.

Business

Response:

[redacted] placed an order over the internet for the Micro Touch One razor on 11/24/14. When you get to a certain screen on the website it says you are placing a "LIVE" order which apparently was what happened in [redacted] case. He sent an email to our distribution center on 11/28/14 to cancel the order. They responded that the order had already shipped. The order was shipped and the tracking shows it was delivered to his address by his mail carrier on 12/1/14 at 4:25PM. He contacted his bank who did a chargeback on the order and gave him his money back. We need [redacted] to return the order and have his bank contact Micro Touch One Customer Service at [redacted] to remove the charge back so a refund can be issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I received no package from this company on this date. I did receive a package left outside my door but not from this company. I never have a problem receiving packages.

Regards,

Business

Response:

[redacted] has to contact his credit card company to have the charge back removed and have them call [redacted] I don't have access to credit card information at this office and can't remove a charge back from here.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] PS If have spoken to and forwarded the phone number to the credit card company on 12/24/2014

Review: CONSUMER [redacted] ordered a handy stitch online in May of 2014. When I placed an order, the handy stitch website continued to offer me various updated handy stitch bargains. I kept declining the bargains until one came up that offered a deluxe package with no shipping charges. This is the deal I wanted, but somehow the system calculated me an order that I did not chose; it also did not allow me to go back and change the order, so I immediately called customer support. I spoke with a man named [redacted] I told him I wanted to cancel the erroneous order. I was also outraged to see that I was being charged a $15.98 processing and handling charge when the order was supposed to be free of shipping charges. The total of the order came to $39.21. Handy Stitch charged me for two separate shipments when the entire order was in one little box. [redacted] told me that I had to wait for the order to get to them, which took at least 6 hours before they could pull up my order and cancel it. I immediately called that next morning. [redacted] said that my order had already shipped. I did not believe him because I called within a 7-hour range after making the order. [redacted] told me to decline the shipment when it was delivered. I could not decline it because the UPS truck left the order on my door step. No return sticker was included, so I took the package to a UPS center to send it back to the company, but the package was delivered back to my home. I was forced to pay an additional cost of $9.64 to return the package by U.S. regular mail. This Handy Stitch that cost $19.99 is winding up costing me a total of $48.85 due to the ripoff processing charges and my returning the item. They have only credited me back 21.79. I am asking that you help me to recover all costs for an item that I was not only deceived about but also had caused me many personal problems.Desired Settlement: The company used a deceptive processing and handling scheme in the amount of $15.98 for only one package, and I also had to pay for a return shipment. The only fair thing, to me, would be for me to be made legally whole. That is that nothing has to be paid for by me. Therefore, in addition to the $21.79 they are refunding me, I believe I should be entitled to the amount of $27.06. This amount would cause me to be made whole.

Business

Response:

[redacted] placed an order over the internet for the Handy Stitch on 5/19/14. When an order is placed over the internet it shows when you get to a certain screen you are placing a "LIVE" order which is what happened in [redacted] situation. She called our distribution center on 5/20/14 to cancel the order but it had already shipped. The representative she spoke with told her to refuse the shipment when it arrives and she would receive a full refund. The order arrived on 5/23/14 by USPS (United States Postal Service) not UPS. Her mail carrier delivered it at 2:00 PM. She just had to write "REFUSE RETURN TO SENDER" on the package and either give it to her mail carrier or drop it at the post office. It would have been returned at no cost to her. They received the package back on 6/20/14 and they issued her a partial refund of $21.79 for the product only. I issued her an additional refund for the S & H on 7/3/14. As a courtesy, she can mail the receipt for the return postage to our Corporate Office at Idea Village,[redacted] and they will mail her a check.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,