Idea Village

Review: ORDER PRODUCT [redacted] ORDERED A HANDY STITCH DELUX, NOTED ON RECIEVING A FAULTY/BROKEN PRODUCT. I HAD MADE SEVERAL ATTEMPTS TO CALL THSI COMPANY TO NOTIFY THEM OF MAILING ME A BROKEN AND FAULTY HANDY STITCH, UNABLE TO GET SOMEONE TO DISCUSS THE ISSUE/PROBLEMS. I DO NOT KNOW ON HOW AND WHERE TO RETURN THE PRODUCT. SEVERAL ATTEMPTS MADE HAS BEEN UNSUCCESSFUL.SECONDLY WHEN I ORDERED THE PRODUCT, I WAS INFORMED OF THE AMOUNT OF PAYMENT WHICH IS $29.99 FOR THE 1 HANDY STITCH DELUX AND THE TAX $3.68. THIS COMPANY ONLY INFORMED ME OF THE ABOVE, HOWEVER I NOTED ON MY CREDIT CARD THAT $15.98 FOR PROCESSING AND HANDLING WAS TAKEN OUT OF MY CREDIT CARD WITHOUT MY CONSENT, TOTALLING $49.64. PLEASE, I HUMBLY REQUEST A COMPLETE REFUND OF $49.64 CREDITED TO MY ACCOUNT SINCE THE MACHINE IS NOT FUNCTIONING/FAULTY. I NEED A CORRECT ADDRESS TO RETURN THE HANDY STITCH MACHINE ASAP.Desired Settlement: PLEASE, I NEED A COMPLETE REFUND OF MY MONEY $49.64 CREDITED TO MY ACCOUNT OR CHECK FOR THAT AMOUNT MAILED TO ME.SECONDLY, I NEED THE CORRECT ADDRESS TO RETURN THE PRODUCT ASAP SINCE THE PRODUCT IS FAULTY AND MALFUNCTION/BRROKEN AND NOT WORKING.

Business

Response:

[redacted] placed an order over the phone on 4/22/14 for the Handy Stitch a hand held sewing machine. When she placed the order it went into an automated system. She did no speak with a live person. The order shipped on 4/23/14 and was delivered on 4/26/14. The automated system does not give a total amount for an order. We have no correspondence from the customer indicating that the Handy Stitch she received was defective. Every time there is any correspondence from a customer whether my phone, email or through the mail it is noted on the order. There are no notes on this customer's order. There is a phone number and return instructions included with the order. She also receive an email from us when the order shipped. Our Corporate Office's phone number is on her credit card statement. If she had called there she would have been directed right to Handy Stitch. There has been no correspondence from the customer. She can return the product to Handy Stitch, 400 Returns Road, Wallingford, CT 06494. When they receive it back they will issue her a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I sincerely did made several attempts to call the company to notify of the defects and charges on my account. I was unable to get an on live person to talk to about the issue. when I received the order, there was no information or instructions enclosed in case of return. no return instructions or telephone number included with my order. The email address was used to notify me of my order, of which I did email back to the business about correction of my address, however no response was ever received. I will return the handy stitch ASAP for complete refund.

Thank you so much for your understanding, and really appreciate your immediate attention in resolving my concern.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 4 products from Idea Village on April 03, 2014...they promptly took payment and have yet to provide shipping info and the products that cost me a total of $43.94 for 4 Snackeez products. my order # is [redacted]. my order summary: Item Description Quantity Price Total [redacted] Snackeez BOGO Set - Pink/Blue + Blue/Green 1 $9.99 $9.99

SNKZNGNO Snackeez BOGO Set - Green/Orange + Orange/Purple 1 $9.99 $9.99

SubTotal $19.98

Shipping $23.96

Tax $.00

Order Total $43.94Desired Settlement: I would like a full refund because after seeing the very large number of complaints from other consumers who ordered the same items in January of 2014 and subsequent months have yet to receive their orders and are ignored by the company like I am. Here is a recent Facebook posting by the company: [redacted]

Business

Response:

[redacted] placed an order over the internet on 4/3/14 for the Snackeez Cups. Unfortunately due to an overwhelming response to the product we were put in a backorder situation. Her credit card was not charged at that time. [redacted] was not charged for her order until we shipped the order out on 4/18/14. It shows an estimated delivery date of 4/26/14. If the customer does not want the product she can refuse the shipment when it arrives for a full refund to her credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: The product named "Yes by finish Touch" doesn't work at all.Desired Settlement: I need my money back

Business

Response:

I am sorry we do not have an order in our system for [redacted] I don't know where she received the Finishing Touch Yes from. If she purchased it from a retail store it has to be returned to the store for a refund because she paid the store for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. If she ordered it over the internet from another company she has to return it to them for a refund. They have her credit card information to issue a refund. We do not.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I called the Company and they were not able to help me even the store where I did buy that thing.

Regards,

Business

Response:

As a courtesy, we will send the customer a new Finishing Touch Yes that will be tested by our Engineering Department before it ships.

Review: After ordering the micro touch one razor off there website I received a call from the shopper's advantage people wanting me to sign up for a coupon club.I told them I'm not interested they charged me and sent it anyway.I called back and had the charges removed and canceled subscription. Checked the mail today and there's the membership along with how much I'm going to be charged and thanking me for signing up.I need to get this resolved or will have to seek legal help thank you.Desired Settlement: To receive no more corospondence and have this Frogalent Membership Canceled And absolutely no charges to my account

Business

Response:

When an order is placed over the internet or by phone the customer is offered additional 3rd party promotions. We have contacted the call center and told them to remove [redacted] from their call list and to cancel and refund any and all promotions to him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Personal Ice Cream maker for my 6 year old at a [redacted] in town after seeing the commercials

Showing young children adding a few ingredients, shaking the cup, and out comes "fresh homemade ice cream".

We followed the directions as they were shown exactly. I first let my child attempt to make the ice cream, but after

Shaking for over 10 minutes it was still just as it was when we started. The instructions say shake continuously for 3 minutes!! After she could not get it to work I gave it a try. I shook for another 10 minutes vigorously without stopping-still

water!!! This company has so many horrible reviews that I do t know why they re still able to defraud the public with these items that are blatantly incorrect as advertised! I paid $14.95 for a plastic cup with a lid pretty much! I believe they should be forced to discontinue creating these fraudulent items immediately. I want my money back for the cup for now. I will consult with an attorney to begin a class action suit against these people for fraud-maybe that will close the doors for good!! [redacted]Desired Settlement: I wouldn't accept a check from these people. Who knows if it would cash! I want my money back in the form of

Debit card or cash!

Business

Response:

Case [redacted] — [redacted] purchased the Ice Cream Magic from [redacted] The instructions show to shake all the ingredients about 3 minutes. It does say after 3 minutes if it is not firm to stir it and continue shaking. The sides tend to get firm but the center takes longer. The instructions say to keep stirring and shaking until it is firm . It does not get like supermarket ice cream it is like soft serve. I tried it for my granddaughter and it did take about 15 minutes of stirring and shaking. I also added more ice to the container. Normally when a customer purchases a product from a retail store it is returned to the store for a replacement or a refund because the store was paid for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. As a courtesy we are mailing the customer a check for $14.95.

Review: I placed a order on line with idea village. I ordered the snackeez. The money was immediately taken from my account. I never received a email saying that my order was being processed or shipped. One week later when I called them they said there was nothing they could do and I could not speak to a manager for 48 hrs.Desired Settlement: I would like the order to be shipped ASAP. It was meant to be a present and now its too late.

Business

Response:

We do not have an order in our system for [redacted] for Snackeez. I called the customer directly today. I asked her for the information from her bank account with the charge information. It was not from us. She ordered the product from a different company. We were not the company that charged her bank account. She was going to try and find out who charged her.

Review: I went on the site for copper fit during Christmas and saw that the price for the sleeve was 19.99 for two of them. I added one order of sleeves to my cart and then the site makes you put your card number in before you see the total. well I was shocked when the final page came up before I confirmed payment and the total was 63.94. When I saw that I exited the site and did not place the order. Well about a week later the charge from copper fit cleared through to my credit card (although I never placed the order). I called customer service number multiple times and waited for 10 minutes plus each time and could never get a human to talk to. Last week the package with the sleeves that I did not order showed up. I still do not want the copper fit sleeves and I just want to return them and get a refund.Desired Settlement: I want the $63.94 refunded back to my card and I will send the product back (none of the sleeves have been used)

Business

Response:

[redacted] placed an order over the internet on 1/3/16 for the Copper Fit Elbow Sleeves. The promotion is a BOGO. You buy 1 sleeve for $19.99 plus $7.99 S & H. You get a second sleeve for just the additional S & H of $3.99. [redacted] entered 2 on his order which doubled the order to 4 sleeves. When placing an order on the website when you get to a certain screen it says you are placing a "LIVE" order which is what happened in this case. [redacted] can return the order to Copper Fit, [redacted] for a full refund.

Review: Saturday, I was at my mother's home when I received a call from Idea Village concerning an order that I supposed to have placed with them. When I told the sales rep I did not place an order for Micro Touch Tough Blades she told me to call billing on Monday. I called billing explained about the conversation I had with the sales rep that past Saturday, I gave all my information of the phone number ([redacted] and zip code ([redacted])and she said there were no orders for me. Tuesday night I received a phone call from my brother telling me a package was delivered to my mother's home for me and it was the Micro Touch Tough Blades. I never placed this order and the credit card they used was not mine it was my brother's and I would like to know who did they get my name and more importantly my brother's credit card number. I told my brother to contact them and demand an answer to how this happened and demand that they take their product back without any charges to his card. I do not know what kind of business practices they use, this has to be illegal.Desired Settlement: My brother wants a full refund upon return of their product.

Business

Response:

The order that I see in our system is for [redacted] The order was placed over the phone on 1/13/16 for a Micro Touch One Razor for a total of $45.97. The product can be returned to Micro Touch One, [redacted] for a refund.

Review: I Purchased Micro Touch Max trimmer on 11/17/13. The site stated that shipping and handling would be waived if you purchase two of the items. I proceeded to purchase two and was changed 14.00 handling fee anyway. On 11/18/13 (less then 24 hours later) I contacted there customer service center ###-###-#### and was told that the handling fee did apply. I told them I was mislead and wanted a refund. They told me that the product already shipped and that I could return the items for refund but the handling fee would not be refunded. This is a good scam and the public should be aware of this business. I believe that the consumer is entitled to a full refund with a 2 -3 day period.Desired Settlement: full refund. (2) Micro Touch Max trimmers @ 14.99 each Total: 29.98 and Shipping and handling of 13.98 Total refund of 43.96

Business

Response:

The TV Infomercial shows the Micro Touch Max for $14.99 plus $6.99 S & H. You get as a bonus item a 10 piece grooming kit that you just pay the additional S & H of $6.99 for a total of $28.97. The special that the Mr. [redacted] saw showed if you ordered more than 1 unit you got free S & H for each additional item ordered which he did receive. He was only charged the S&H for the first Micro Touch Max and grooming kit not the second one. The customer was not charged for anything that was not shown on the infomercial or on the website. As a courtesy, I have issued the customer a credit of $13.98 for the S & H charge. If he does not want the product, he can refuse the shipment when it arrives and he will be issued an additional credit for the product to his credit card also.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On about 3/11/2014 I ordered a product that was supposed to be $19.99 Total. At the end of the Transaction the Total rose to $35.28. When I went to cancel my order minutes later I was told that the Transaction takes 4-6 hrs for it to be uploaded into the system and to call back. That was at 2:00 p.m. on the 11th. Every Two hours I called back for about 3 more times and still unable to cancel the order. I then called back the 1st thing in the morning on the 12th and was told that the order was now in the system but I wouldn't be able to cancel the order because the item was already in stock and shipped. Now this was all in less then 12 hrs. I was further told that the only to get a refund is to ship the package back unopened and the company would absorb the return shipping charges. Well 3/20 I received the package and thinking it was Prescription Meds I normally receive in the mail in the exact same packaging and forgetting by this time about this package I opened the package and after realizing it wasn't what I thought I immediately resealed the same package, marked it "Return to Sender" and was told by me Mail Delivery Person that I would have to take it to the Post Office to ship. Upon arriving at the Post Office I was told because the package was opened I was responsible for the return shipping. I paid it, and returned home and called the Company back informing what happened. I was told by the call taker and the Supervisor the same story that I was responsible. When reminded that I wasn't even allowed to cancel the order the 1st day, I got nowhere.I am requesting a full refund for the return shipping ($3.40) because of bad businesses practices of not being 1st told what the total of the full transaction would be before payment is made. Then even after not being allowed to cancel after following the companies instructions on how to get the refund over the phone and before shipment, then changing to this nightmare of the shipping rules. The label lettering on the packaging is to small to readDesired Settlement: I want a refund of ($3.40) the return shipping cost, because had I been able to 1st, change my mind had I known the full price before making payment, then 2. cancel the order within the 1st 12 hrs. this would not be happening... This company I was told uses a 3rd party vendor for the ordering then the company does the shipping. I never heard of waiting 4-6 hrs. to cancel any order I ever put in. Something just isn't right with this company and I would rate it a Very Poor Business Practice.

Business

Response:

[redacted] placed an order over the internet on 3/10/14 for the Micro Touch Once Razor. The customer called our distribution center where the orders are processed and shipped from on 3/11/14 to say they are not happy with the order and want to cancel. It was too late to cancel the order as it had already shipped. The representative gave the customer instructions on how to return the order at no charge to them. They were told to not open the package and Refuse the Shipment, Return To Sender. If they open the package they would have to pay to return it. The package was delivered on 3/21/14. Customer opened package and was not able to refuse it. They did not call our distribution center again until 3/24/14, to say they want to return package but opened by mistake. They were told they would have to pay to return. The package was returned on 3/28/14 as an opened shipment. They were issued a refund of $21.39 to their [redacted]. I issued an additional credit of $12.98 today 4/10/14. Normally they would not get reimbursed to return an opened package. They can mail the receipt for the return postage to Idea Village, [redacted] Our Accounting Dept. will mail them a check.

Business

Response:

Case [redacted] responded to this complaint on 4/10/14 over the internet. The customer was issued a full refund, $21.39 on 3/28/14 and $12.98 on 4/10/14 which I entered when I responded to the complaint.

Review: I ordered a product from this company, and they sped through a list of numerous services that my credit card was going to be charged for. I specifically said that I wanted nothing other than the product I ordered. The sales rep then told me that I will have to call the 800 number on the packet I will recieve to cancel the subscription. I received the "packet" from them today on 1/4/2014. And this company charged me for the monthly subscription (that I did not want) on 1/3/2014...... This company is a sham. Do not order from there. I am now negative in my bank account and have to pay the over draft feeDesired Settlement: I want my money back... I was charged $30.... And am now negative in my bank account.

Business

Response:

[redacted] ordered over the phone from a TV Infomercial the Stufz product on 12/15/13. The offer was a buy 1 get 1 free just pay the additional S & H for the second one. The order shipped out and was delivered to the customer on 12/23/13. He was charged $19.97 for the order. We did not charge him for any thing but the Stufz order. If the customer was charged for something else it was not by us. There should be a phone number next to the charge that he can call to cancel and get reimbursed.

Review: My wife and I purchased the FLASHLIGHT FRIENDS for christmas from their retail partner [redacted] we paid a sales price of $14.99/friend. When our two children opened their gift from "Santa" we discovered that they didnt work. I put in every company's batteries in these friends and one turned on for a few seconds and turned off and has not turned on since. My children are heartbroken and now thinks that "SANTA " makes crap toys. I originally took this back to [redacted] and was told since its a defect I need to contact the manufacturer/distributor. There was nothing that they would/could do. I will be filing a seperate complaint against [redacted] All I am looking for is some way to have these blue puppy and black penguin replaced that were purchased. In the mess of things I misplaced the recepit from [redacted]Desired Settlement: All we want is for these two items to be replaced at no cost to us and WORK for our children

Business

Response:

Normally when a customer purchases a product from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not our company. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. As a courtesy[redacted] can return the Flashlight Friends to our Corporate Office at Idea Village, Wayne Plaza II, 155 Route 46 West, Wayne, N.J. 07470. They can include in the package a receipt for the cost of returning the product to us also and we will reimburse them for that. Our Engineering Dept. will examine the units to see if they can be repaired. If they cannot be repaired, they will send the customer a replacement.

Review: I saw an ad on TV for a knee brace that I was interested in, the promotion advertised 2 for the price of one ($19.99). I began to make an order online until I saw that they were charging $15.98 for shipping and handling. At that point I left the website and did not submit my order. Within a day or two I received a phone call from the company wanting to confirm my order. I told the person I had started the process to make an order but had not submitted it. I was no longer interested and thanked them. A day or two later I received a second call from the company inquiring about my order, I told them I had already been contacted by someone and was no longer interested in the order. Several days later I received a plastic envelope in the mail from this company which I assumed was advertising. When I opened it I found that they had gone ahead and charged my credit card and shipped the product. I called Copper Fit and had assumed they would be understanding of the error which I felt was on their part and simply tell me to return the product and I would get a full refund. Instead the customer service representative I talked to was rude and insisted that I had made the order and any call to me was simply to confirm the order. I have ordered things online many times and have never received a phone call checking on the order. The fact that I received 2 calls from them tells me that they could see I had not completed the order and were calling to check on it. The representative told me they would refund the $19.99 but would do nothing to refund the shipping and handling nor what it would cost for me to ship the product back at my own expense. I repeatedly tried to explain that I had not submitted the order, only started the process and that the repeated phone calls from their company should verify this. He said they had no records of any phone calls and they would do nothing further. I asked to talk to his manager, he told me they would tell me the same thing. I am very disappointed with this company!Desired Settlement: Of course I would like a full refund but more than anything I just wanted to make someone at this company aware of how I was handled. Poor customer relations!

Business

Response:

The TV Infomercial for the Copper Fit shows you get 1 sleeve for $19.99 plus $7.99 S & H. You get a second sleeve for just the $7.99 S & H charge. [redacted] placed an order over the internet on 12/22/14. When you place an order over the internet it shows when you get to a certain screen you are placing a "LIVE" order which is most likely what happened in [redacted] situation. We never called [redacted]. He was contacted by a company called [redacted]. They try to offer the customer additional third party promotions. [redacted] called our distribution center on 1/6/15 to say he never completed the order and was not happy with the process. The representative should not have been rude to him and I do apologize for that. I will try and find out who he spoke with and have his supervisor speak with him. As a courtesy, I have issued [redacted] a full refund of $35.97 to his credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ORDERED 1 ITEM AND THEY SENT ME 2 ITEMS, THEY ALSO OVER CHARGED ME FOR THE ITEM. I CXLD THE ORDER IMMEDIATELY. ONCE I RECEIVED THE ITEMS I SENT THEM BACK THE NEXT DAY. I STILL HAVE NOT RECEIVED MY REFUND.Desired Settlement: I WOULD LIKE MY MONEY REFUNDED

Business

Response:

[redacted] was mailed check [redacted] for $92.88 on 10/30/15.

Review: From a television ad, I called for the Amazing Arms product. The ad stated that the price was 19.95 for three pairs and S$H was about $5.00 more. If I wanted another pair, I would pay another S$H. The call was automated. The first thing it asked for was my credit card number. It then proceeded to try to sell me items one after another lasting over five minutes. I got fed up and hung up, assuming that as in every other business transaction over the phone, I would first have to approve the sale. Instead, the company charged my card plus triple the S$H fee quoted in the ad. I was told to reject the package and return to sender, which I did. The company kept my S$H even though I never accepted the package. This company charged me almost as much as the product for S$H and kept the money. They refused to cancel my purchase the same day I bought it and even though I followed their instructions to "Return to Sender" unopened, kept about $15.00 of my money.Desired Settlement: This company needs to refund the entire amount including the exorbitant shipping and handling fees because I never agreed to the purchase and because I did not accept the package.

Business

Response:

[redacted] was issued an additional refund of $14.98 to her [redacted]

Review: I ordered on Dec 29, 2014, I was sent a post card notifying me that I can cancel the order due to the 6 week delay. Customer service refused to cancel the order and hung up on me when I asked to speak to a supervisor or another customer service agent. She was totally uncooperative and unhelpful. I don't want the merchandise and I will never do business with this company again.Desired Settlement: I will refuse delivery and the merchandise will be returned upon delivery. I want my money back.

Business

Response:

[redacted] placed an order over the internet for the Finishing Touch Yes on 12/29/14. The product was on backorder at that time. They give the customer a 4-6 week time frame to receive the order. They mailed her a post card on 2/2/15 asking her if she still wanted the order. From the time they mailed the post card the product came in and they shipped out the order. She received the post card and called our distribution center on 2/10/15 to cancel the order. Every time a phone call or email is received from a customer it is entered on the order and so is the response from our representative to the customer. The representative explained that the order could not be cancelled because it had already shipped. They explained to [redacted] that she could refuse the shipment when it arrives for a full refund. [redacted] kept telling the representative to cancel the order which could not be done. [redacted] was yelling at the representative using foul language and she hung up, not our representative. The order is due to be delivered on Friday, 2/13/15. [redacted] can refuse the shipment with the postal carrier. It will go back at no cost to her and she will be issued a full refund to her credit card.

Review: I ordered the item in late Dec, was charged for the item on 1/5/15. I received notification of shipment with the tracking number on 12/31/14. After more than a week in-transit without movement, I contacted the carrier and was told that the item is definitely lost and for the Seller to file a claim. I contacted Copper Fit/Idea Village with this information and their reply was simply that my item is in transit. I replied explaining AGAIN that I had contacted the carrier and was told the item is lost (since it hadn't "moved" in a week) and that the Seller needed to file a claim. I received NO RESPONSE AT ALL this time. I again contacted Copper Fit/Idea Village and forwarded my correspondence history and said to cancel my order and credit my card... again NO RESPONSE! I have been forced to file a dispute with my bank as well as this one with the Revdex.com and will tell everyone I know how this transaction was handled by Copper Fit / Idea Village. I am so disappointed and really needed this product but will buy the competitor's product by [redacted]Desired Settlement: RETURN MY MONEY!!!

Business

Response:

[redacted] placed an order over the internet on 12/29/14 for the Copper Fit Knee Sleeves. The shipping information was sent to [redacted] to pick up the package on 12/30/14. [redacted] picked up the package on 1/2/15 at our Reno, Nevada distribution center. The package is then sent to the US Postal Service for delivery. Information was sent to the US Postal Service on 1/14/15 and no other information is available. As a courtesy, I issued the customer a refund of $35.85 to his credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The amount paid was $38.85 not $35.85 and it is NOT a courtesy, I never received the item and shouldn't be forced to go through this process in order to get my money back. Your business practice of not responding to your customers is HORRIBLE and I am so disappointed that I am forced to spend this time to get my money back. Obviously this should have been addressed when [redacted] told me the package was lost, it is no surprise that it is STILL LOST.

Regards,

Business

Response:

I apologize it was a typing error. The refund was for $38.85. You went on the customerstatus web site to check your order on 1/9/15. You also called our distribution center on 1/10/15 and spoke with a representative who told you the order couldn't be cancelled because it had shipped. They would have to wait because the order was in transit before issuing a refund. You sent an email to them on 1/10/15 which they answered on that day. We apologize for the bad experience you had when placing your order for the Copper Fit. We will check with our distribution center to see why you were not treated more courteously.

Review: I BOUGHT THEIR ITEM AND I WANT A REFUND BECAUSE OF FALSE ADVERTISMENT ON T.V. THEY REFUSE TO REFUND MY MONEY, I HAVE NO PROBLEM OF SENDING THE PRODUCT BACK TO THEM, BUT I WANT WHAT I PAID FOR IT AND THAT IS $49.95 !!!!!Desired Settlement: REFUND OF $49.95

Business

Response:

There was an order placed on 3/3/14 over the internet for the Handy Stitch a hand held sewing machine. The order shipped to [redacted] The order wasn't charged to [redacted]. It was charged to a [redacted] belonging to [redacted] If the customer is not happy with the product it can be returned for a refund. The refund would be applied to [redacted] credit card not to [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a StepFX on 12/31/2015. I still have not received it. I have tried to call but no one ever answer the phone.Desired Settlement: Refund of $24.99

Business

Response:

[redacted] order was entered and is waiting to be shipped. Unfortunately with the holidays and an overwhelming response to the product it put us in a backorder situation. There was a production issue in the manufacturing plant. As soon as the product comes in her order will ship. Her credit card has not been charged and will not be charged until the order ships. We apologize for any inconvenience this may cause