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Reviews Novelties Idea Village

Idea Village Reviews (240)

Review: I recently ordered the "Clever Grip" online after seeing a commercial on tv. After the order was shipped I received a phone call asking to verify my mailing address. After verifying the caller advised me that included in my shipment was vouchers for gasoline purchases and a free two week trial period for some program designed to save me money. Briefly the caller mentioned that if I wasn't pleased with the program to call them. If I failed to call them within 2 Weeks they would charge my debit card something around $25.00 a month. I did not ask for nor did I order a service of this nature. I feel this is a very deceptive and questionable business practice. Had I not clarified with the caller about the reoccurring charges, or didn't read over the material supposedly in my shipment, I would have been charged a reoccurring fee straight from my bank account. I told them I wasn't interested in the program and she said I would be marked as a "No". The next question is whether they will still withdraw money from my account.Desired Settlement: I would like them to stop this deceptive practice immediately. I would also like a written or emailed notice that my account will not be charged for this shady program for which they are automatically enrolling their customers.

Business

Response:

Revdex.com NJ FILE# [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I didn't link [redacted] with Clever Grip. The Revdex.com did. I simply typed in Clever Grip in the product section and the Revdex.com connected it to [redacted] as the marketing company. I think you are trying to deflect responsibility for the marketing activities of your company by saying you don't produce the Clever Grip.

Regards,

Business

Response:

The product Clever Grip is not a product of Idea Village. It is being sold by [redacted] as you can see on the attachments with this complaint. Revdex.com sent it to the wrong company.

Review: On January 12, 2016 I placed an order with copperfit (aka idea village).

On January 22, 2016 I called to inquire the reason for delayed delivery.

I was informed that part of my order was back ordered. My order number is : [redacted] and the items ordered are 2 elbow sleeves and 1 wristband monitoring device.

I was informed that the wristband device was backed ordered, but the sleeves were there. They intended to ship all together. The expected shipment would be soon. I called again on January 26, 2016 for an update, only to be informed that now the sleeves were also back ordered. When I went on line to check the order status it only gives you the order info. No status of your order is available. I am wondering if the company exist.Desired Settlement: I would like delivery of the merchandise I ordered in a timely manner or at least info regarding an expected delivery date, rather than the poor customer service I've experienced to this point in time.

Business

Response:

[redacted] order shipped on 2/22/16.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased two (2) MicroTouch Max Battery Shaver/Razor for my brother and I. Shortly after my brother started to use his, his blades attached to the device fell off. We took it back to the store within the 60 day limit and they said they could not do anything since it was used. Understandable. Then two months later, my battery shaver/razor started to go. When I replaced the battery, not a cheap battery for understanding, a high powered battery that I had purchased from a batter store. When I twist the silver switch to ON or LIGTH, it goes very slow or not at all. I called MicroTOUCH MAX, and they told me there was nothing they could do for me and just buy another. I'm not going to waste my money for another product that might or might not work again! I asked a customer service representative at MicroTOUCH MAX who do I submit a complaint against if I choose to and they said IdeaVilage Products Corp. I have no clue if she was trying to get me off the phone in a hurry or what so..... I would like to promptly get this resolved. Thank You in advance, [redacted]Desired Settlement: I can not take the product back to the store because [redacted] in [redacted]A has since been closed and torn down. I would like to get a replacement for my brother and I. Overall when we used this product it worked excellent. We would like to continue using this product, but if we can not get to a resolution we will go with a different brand.

Business

Response:

Normally when a product is purchased from a retail store it has to be returned to the store for a replacement or a refund because the store was paid for the product not us. We reimburse the stores for any defective or damaged merchandise so they do not lose any money. You can return the Micro Touch Max units to Idea Village, [redacted] They will examine the units to see if they can be repaired. If they cannot be repaired they will send you replacements.

Consumer

Response:

Review: [redacted]

I am only rejecting this because I have tried to return it to the store, they have since closed permanently. Second, that means I would have to pay to have it shipped to your company. I fail to see why I would have to pay to have it returned.

Regards,

Business

Response:

For us to repair or replace the Micro Touch Max it would have to be returned. As a courtesy, we will send the customer a prepaid mailer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, only if they send and I receive the prepaid mailer. If I do not receive it I know where to go back. But I don't think they will be doing that!

Regards,

Review: The product does not perform as advertized. It is actually a piece of junk. When shaving I took a hot soaking shower and then lathered up. While shaving I swept my hand across my face and could not tell that any whiskers had been removed. Tried shaving the remainder, and my head, with the same results. Razor cuts and nicks the skin badly. Had to lather up again and use my old razor to do the job.Customer service can't seem to be able to hear as soon as you mention "return". They charge you $13.98 for shipping a $3.00 box and state that this is non refundable. Seems like a scam to me!!Desired Settlement: Complete refund of all funds spent.

Business

Response:

[redacted] placed an order over the internet on 4/4/14 for the Micro Touch One Razor. The TV Infomercial shows you get the razor and 12 blades for $19.99 plus $7.99 S & H. You also get a carrying case and an additional 12 blades for just separate S & H of $4.99 for a total of $32.97. The order was processed and shipped out on 4/8/14 and was delivered to [redacted] on 4/10/14. The customer has 30 days from the day they receive an order to try the product. If they are not happy with the item they can return it for a refund less S & H. As a courtesy, [redacted] can return the order to our Corporate Office at Idea Village, Wayne Plaza II[redacted] and we will issue him a full refund of the $32.97 he was charged.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:They requested more info. Package was delivered on 04/26/14 @ 10:04 am.

Regards,

Business

Response:

The order was received back in our distribution center in Wallingford, CT and the customer was issued a refund of $19.99 and $12.98 for a total of the $32.97 the amount he was charged.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Micro Touch Razor with (12) blades at $19.99 and $7.97 S/H. I also wanted the (12) additional blades offered at $4.99 S/H. A total of $32.97. I terminated the call after unsuccessfully attempting to 'order' the additional '(12) free' blades for an additional $4.99. I did not authorize the transaction! Much to my dismay, when I checked my Credit Card (CC), a $65.94 charge (Trace # 44458324665) had been made to my CC. This is fraud and stealing!Desired Settlement: I would like to see Idea Village taken to court for their fraudulent selling practices and the Officers of Idea Village put in jail. However, I doubt this will happen.

BTW, I have also listed a formal complaint with the FBI - IC3. I also plan to lodge a formal complaint with the State of Florida Attorney Generals Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

Mr. [redacted] placed an order over the telephone for the Micro Touch One from a TV Infomercial on 2/13/14. The Micro Touch One is offered for $19.99 plus $7.99 S & H. You get an additional 12 blades and a case for the unit for just $4.99 S & H for a total of $32.97. The customer ordered 2 sets for a total of $65.94. [redacted] called our distribution center where all the orders are processed and shipped from on 2/24/14 to say he was not happy with the order and wanted to cancel. He was told to refuse the shipment when it arrives for a refund. The order was returned and the customer was issued a full refund of $65.94 to his credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not 'purposely' order two (2) Micro Touch Razors! The 'phone order desk' kept intentionally misdirecting' me to order more product. This is a fraudulent method of doing business!

I have 'not' verified my money was refunded 100%, as I have not received any documentation from Micro Touch or VISA. However, I will check my VISA account.

If, my money has been refunded, the matter is closed.

Regards,

+1

Review: I placed this order on 12/8/14 and at no time was I informed that it was out of stock. Now when I check the status on line is states that that it will not ship for 6 weeks. When I call to find out what is going on all I get is a recording that teles me to stay on the line.Desired Settlement: Timely delivery of order or refund and an apology ran on TV in place of the adds before Christmas.

Business

Response:

[redacted] placed an order over the internet on 12/8/14 for the Finishing Touch Yes. This is a brand new product that we just started selling. Unfortunately due to an unexpected overwhelming response the product is on back order. [redacted] credit card was not charged. We only charge a customer's credit card when the order ships. She should receive her order by the middle of January. We apologize for any inconvenience this may have caused the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

To start with it is Mr. They should notify people at time of order.

Regards,

Review: Stufz had an add featuring 1 STUFZ product for $9.99 + $4.99 shipping + handling. And you could double your order, so 2 STUFZ product for an additional shipping + handling charge of $4.99, taking the total to $19.97 w/o tax.

They have an automated system for purchasing and they continuously offer more than just what you're trying to buy, which I said no to every time. So I finally finished with my order of 1 STUFZ for $9.99 plus $4.99 s+h and 1 ADDITIONAL STUFZ for $4.99 s+h.

When I received my order, I noticed that they had charged me $43.53. That's because they sent me TWO buy one get one free*, so I now have a total of 4 STUFZ product and charged me an additional $9.99, plus $9.98 for shipping + handling of the additional 2. I called them immediately and stated I had just requested one buy one get one free, for a total of 2 STUFZ product. They said I could send back the 2 extras, but I would just be refunded the $9.99 purchase price and would not be given the $9.98 in additional shipping + handling because they don't refund that. I explained that this was their error. They said it was not their error and I must have said I wanted more. So I asked them to pull the recording, which they said could take up to 6 weeks. I'm now waiting for that (assuming it will never happen).Desired Settlement: I would like to return the additional 2 STUFZ products they sent and be given a refund for the $19.97 + tax that those items cost.

Business

Response:

Customer placed an order over the phone on 3/15/14 for the BOGO Stufz. Her order shows a double order for 2 sets. I pulled the phone conversation from when the order was placed. She went into an automated called center that took the order. She did only order 1 set for a total 2 Stufz units not 4. l issued a refund to her [redacted] of $21.77 on 7/28/14.

Review: Placed order for one set of Snackeez (order number [redacted]). Was billed a total of $21.97 on 2/22/14. I sent a note on March 15 to [email protected] per their website asking for a shipping date. I have not received a response.Desired Settlement: I would like refund please.

Business

Response:

Customer placed an order on 2/22/14 for the Snackeez Cups. Due to an overwhelming response the Snackeez were on back order. Her credit card was not charged at that time because of the back order. We only charge a credit card when the order ships. Her order shipped on 4/2/14 and was delivered to her address today, 4/9/14. If she does not want the product she can return the shipment for a full refund.

Review: Deceptive sales and website practices. S&H charges are not disclosed and there is no way to cancel the order. Order #[redacted] placed online on 11/10/13. The ad said Solid brass razor for $19.99 with free extra supply of blades. I entered my cc info and delivery info and hit next and was informed that my order had been place and that the S&H was $12.95 foe a total of $32.94. There was no place to confirm or cancel the order. I immediately sent an Email requesting that the order be canceled. I receive a reply saying; "We apologize as this order has been processed for shipment, and I am unable to cancel it at this time. Per our advertised offer, the processing and handling on the razor itself is $7.99, and we also include a set of replacement blades, and a carrying case, for an additional 4.99 p/h. As a courtesy, we can issue a 10% credit on the product price of the razor, which would be $2.00, if you would like to keep the order. You may also return it for a refund if you wish. Please let us know if we may be of any further assistance. Regards, Idea Village Customer Service This is not as advertised and id Deceptive.Desired Settlement: Return the razor at their expense for a full refund with a promise to change their website to reveal S&H charges prior to completing the order and to provide an "Accept" button and a "Decline" button after they reveal the Total charges. Thank you

Business

Response:

The Micro Touch One Razor Infomercial shows the razor is $19.99 plus $7.99 S & H. They give the customer as a Bonus a carrying case and additional blades for just the S & H charge of $4.99 for a total of $32.97. We do not charge the customer for anything that is not show either on the infomercial or the internet. The website does show when you get to a certain screen you are placing a LIVE order which is what happened in Mr. [redacted]'s case. As a courtesy, I have issued him a refund of $12.98 to his credit card. If he does not want the product he can return the razor for an additional refund of $19.99.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

+1

Review: From: [redacted]

Sent: Tuesday, May 26, 2015 10:22 AM

To: [redacted] Subject: Complaint Against Idea Village

To Whom it may Concern:

I tried to file this complaint on line, however, I keep gett a server error.

I returned two "Finishing Touch Yes" products to this company - one never opened and marked refused and the other I opened and found the product did not live up to my expectations. I received a full refund for the first product I sent back, however, they never mailed me a refund for the second one I sent back 5 days later. I followed their directions and made sure my name, address, phone number, order number were in the box. I called today and conveniently, they told me they never received it. I was told to call the Post Office. I was not even given a tracking number by the post office and this was mailed out on May 4th.

The Company name is Idea Village, [redacted] they're phone number is [redacted].

I know I won't ever get my money back ($54.98) - I just don't want other people to go through what I went through

Sincerely, [redacted]Desired Settlement: Unspecified

Business

Response:

Tracking shows order is being returned to the shipper. As a courtesy I issued the refund to the customer's credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They shipped me two of the same items. I refused one of them and sent it right back and they issued a refund for it. The second item was sent back to them on May 4th and they claim they never received it so they never refunded my money. Unfortunately I do not have a tracking number for shipping the second item back to them so I am out $54.98 because they conveniently have no record of ever receiving it. The only proof I have is the fact that I used my debit card at the Post Office to pay for shipping it back to them.

At this point, I know I will never see my money again and I just want this complaint on file just in case they attempt to do the same thing to someone else.

Regards,

Business

Response:

I don't understand why the customer is rejecting our response. We told her we issued her a refund to her credit on 6/8/15. The amount was for the $54.98.

+1

Review: I purchased a MicroTouch Max trimmer made by IdeaVillage from [redacted] I am dissatisfied with the quality of the tirmmer's rotary switch that turns it on and off. There are three settings: Off, On, and Light. (the Light position turns on both the motor and the built-in LED light).

The switch does not maintain good contact in that I hear the motor slow down when any part of my hand touches the switch while I'm using the trimmer with the switch set to either On or Light. By 'touches', I mean even a very light touch, which is very hard to avoid given the placement of the switch -- it's almost impossible to avoid touching it while using the trimmer.

I contacted IdeaVillage customer service by email and received a reply stating that I had to contact [redacted] to resolve the problem. I contacted [redacted] and they sent me another trimmer to replace the first one. Unfortunately, the replacement trimmer has exactly the same problem as the first one. In fact, the second one is somewhat worse. I didn't contact [redacted] again, since it's apparent that they either received a batch of these trimmers that all have the same manufacturing defect, or the problem is a design defect, and all of them have the problem. I could ask [redacted] for a refund, but that's not what I want. I like this trimmer in other respects, and I want one that works properly. While [redacted] would most likely allow me to return the trimmer for a refund, that would not be a satisfactory solution to my problem.

I contacted IdeaVillage customer service again and explained the situation. They told me that they'd replace the trimmer if I return it directly to them, but they refuse to cover my cost of shipping the defective trimmer to them or the cost of shipping the replacement trimmer to me. The shipping cost each way is more than what I paid for the trimmer in the first place.Desired Settlement: I receive a MicroTouch Max trimmer from IdeaVillage that has no defects, and they pay for shipping.

I'm willing to return the defective trimmer to IdeaVillage, but only if I do not have to pay anything for shipping in either direction or pay anything for the replacement.

The defect in the trimmers I received from [redacted] is IdeaVillage's problem. They designed, manufactured, and sold the product to [redacted] who sold it to me. All responsibility for the defective products belongs to IdeaVillage. If they cannot produce a product without defects, and they're not willing to stand behind their products so that customers aren't forced to pay what are rightfully IdeaVillage's costs, they should not be in business at all.

This company has three significant problems. One is poor quality, another is poor customer-service/warranty policies, and the third is that they are not willing to take full responsibility for the quality, or lack thereof, in their own products

Business

Response:

Case [redacted] I will send the customer a replacement Micro Touch Max at no charge.

+1

Review: I went to the One Razor website "https://www.onerazor.com/Index.dtm" to research and possibly order the product advertised. I began the order process but once I got to the shipping page and saw that the shipping was more than 50% of the product price, I stopped the order process and closed my browser. I never pressed a confirm/place order button. I got a call 2 days later confirming my order. I then contacted the company, and told them that although I had entered my credit card info, I never "placed" the order. The reply I received was that once they capture credit card info, they process the order. I think this is deceptive and illegal. If I never placed the order, never pressed a place order button, never proceeded past the enter info page, how can a company process an order. I do a lot of e-commerce and I have never had an order processed with pressing the place/process order button.Desired Settlement: Although I will receive a refund, I doubt that I will receive my shipping cost as part of the refund. A full refund should be provided. Also, the policy or procedure that this company has in place should be changed. As I said, it sounds deceptive and seems illegal.

Business

Response:

[redacted] placed an order over the internet on 5/19/14 for the Micro Touch One Razor. The website does say when you get to a certain screen you are placing a "LIVE" order which is what happened in [redacted] case. He called our distribution center on 5/21/14 inquiring about the charge on his credit card. The representative explained that the order went through and had shipped. The representative told him to refuse the shipment when it arrives for a full refund. [redacted] also sent an email to our distribution center on 5/21/14 to cancel the order. They sent him a reply email informing him that the order had shipped. They also gave him return instructions. The tracking shows the order was delivered on 5/30/14. As soon as the product is returned the customer will be issued a full refund to his credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

According to the response here, I was told I would receive a FULL REFUND.

I just received an email from MicroTouch and as I had mentioned, the refund is not a full refund.

The postage and handling, $12.98, was not refunded.

Regards,

Business

Response:

We issued the customer an additional credit of $12.98 for S & H to his [redacted] today.

+1

Review: The item is a Micro Touch One Safety Razor. The threaded shaft continued to stick over a few months then finally completely froze. When I forced the lower part of the handle to open the threaded shaft, the shaft broke. I paid $40.96 on 4-30-2014 and now have a bunch of blades but, no razor. I called customer service at [redacted] and was told there was only a 30 day warranty and I could buy a new set for $19.99 plus $7.99 S&H or, she thought I could buy the razor for $14.99 plus $5.99 (?) S&H. The razor should at least outlast the blades that I bought. My dad's safety razor lasted his lifetime.Desired Settlement: Send me a new razor

Business

Response:

[redacted] placed an order for the Micro Touch Once Razor on 4/28/14. The product is over a year old and is past the warranty period. As a courtesy we will send him a replacement razor.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an on order on line at [redacted] on 4/4/15 after watching an infomercial selling a buy 1 get one free HD sunglasses for 10.00 plus shipping and handling. On 4/6 I checked my bank account and saw a charge for $47.48 when it should have been just over $23.00. I called the company immediately to cancel the order and received a cancellation number and was told that the payment was just holding and would not be charged and would be removed in 3 - 5 business days. Today 4/8/15, I got an email confirmation of shipment on the order. I called Ideal Village again at ([redacted] and told them I had a cancellation for this order but was told 1 of 2 orders was cancelled. I only placed 1 order and received 1 confirmation. I spoke with Mary who kept telling me there was nothing she could do until I returned the item. I demanded they refund my purchase and to talk to a supervisor...she would not let me talk to one. Finally after repeatedly demanding a refund she said her supervisor Becky would give me a refund in 3 - 5 business day and to return the item when received. She would not give me a confirmation number for the cancellation. I also received a sales call on my cell from someone else trying to sell me something based on my recent purchase from HD Vision. This company is running a scam big time! I am in fear that they have my account info, email, phone and address!!!Desired Settlement: REFUND, APOLOGY, ASSURANCE MY PERSONAL INFO WILL NOT BE USED OR COMPROMISED.

Business

Response:

[redacted] placed an order over the internet on 4/4/15 for the HD Vision Sunglasses which is a BOGO offer. You buy 1 pair of glasses for $10.00 plus $5.99 S&H. You then get a second pair for just the additional S & H of $5.99 for a total of $21.98 for 2 pairs of sunglasses. When [redacted] placed the order over the internet she originally order the Deluxe set which was more money. She went out of that screen and went back into the screen and ordered the regular sunglasses. The system picked up the first order and also the second order she entered. When she placed the second order she entered 2 in the quantity which doubled the order to 2 BOGO sets for a total of 4 pairs of sunglasses for $47.48. We have no control over what a customer enters when placing an order over the internet. She called our distribution center on 4/6/15 to be removed from the mailing list. She also was not happy with the order and wanted to cancel it. The representative cancelled the first order but not the second order which was processed and shipped. When she received the ship confirmation email on 4/8/15 she again called our distribution center to say she was charged but she had cancelled the order. The representative told her there were 2 orders and only 1 had been cancelled. The representative spoke with her Supervisor who issued [redacted] a refund of $47.48 to her credit card as a courtesy. They also told her to refuse the shipment when it arrives. If the product is not returned she would be rebilled for it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is a false record of what happened. When I called on Monday April 6th nothing had shipped. I was told there was 1 order!!!!! I cancelled that order. The website leads you to believe you have submitted your order and then upgrades it with no ability to remove it. Its a BAIT AND SWITCH!!!! I did not order the product twice and I received only 1 confirmation for the order. The second "order" was supposedly placed on 4/5. I WILL REFUSE THE SHIPMENT AND I EXPECT A COMPLETE REFUND!!!! IT IS STILL PENDING IN MY BANK ACCOUNT.

Regards,

+1

Review: I researched the Copperfit product online after seeing a commercial on TV. I went online to order and when I realized the shipping cost and amount of time to recieve the product I closed out the website. I did not confirm the order. When checking my email the next day, I have a confirmation of order. I have called the company 3 times and have talked with 4 different people and been hung up on through customer service department. Customer service tells me each time that the item has been shipped. I can see the order online and it has NOT been shipped. I did not want this item with the amount they are charging and now that have authorized the charge on my credit card of $71.94. Each time I call they tell me the order is already shipped and again, I can see the order status and it says New Order Received. I DID NOT CONFIRM AN ORDER FOR THIS PRODUCT FROM THIS COMPANY, AND DO NOT WANT THIS PRODUCT FROM THIS COMPANYDesired Settlement: I want the full amount of $71.94 put back on my card. I have since pulled reviews and see there are others who have this same complaint. This company is a total failure for customer service and a major misrepresentation and should not be in business!

Business

Response:

The Copper Fit TV Infomercial shows you get 1 Copper Fit Sleeve (elbow or knee) for $19.99 plus $7.99 S & H. You then get a second sleeve of the same kind for just the additional S & H of $7.99 for a total of $35.97 for 2 Copper Fit Sleeves. [redacted] placed an order over the internet and entered the amount of 2 which doubled her order to 4 sleeves. You only have to enter 1 and you automatically get the second one for free, just pay the S & H. When you place an order over the internet, you get to a certain screen that says you are placing a "LIVE" order which is most likely what happened in this case. [redacted] called our distribution center on several occasions and spoke with 4 different representatives, which are all noted on her order. They explained they couldn't cancel the order because it had shipped out. She also when on the customer status website 2 times. The order is due to be delivered on 2/4/15. When the package arrives she can write "REFUSE, RETURN TO SENDER" on the outside of the package and either give it to her mail carrier or drop it at the post office. It will go back as a "REFUSED SHIPMENT" at no cost to her. When they receive it back they will issue her a full refund to her credit card.

Consumer

Response:

Review: [redacted]I am rejecting this response because:No where in the order did it say live order. The screen that you review to confirm order is the screen that I closed out without confirming. There was an icon in the top right that you could click on to confirm. Once I saw the amount of the order and the shipping, I closed the screen without confirming. Then when I checked my email the next morning I had a confirmation of order. I at NO TIME CONFIRMED THE ORDER. When I called first thing Monday morning to clear this up, they told me it had already been shipped which was not true! I just this morning 1/28/2015 got a confirmation the order was shipped. When I clicked on the Tracking the information was "NOT FOUND". There was no information on the shipping which tells me they had just requested the pickup either yesterday afternoon or this morning.Further more, I received a phone call this morning with someone affilitated with this company and they were trying to sell me other products and trying to confirm my address saying that my card would be charged if I agreed to the products and service. I did not verify any information other than my phone number for complaint! The customer service representative told me, that I should have been able to have had this resolved and that the supervisor should have been able to help me and that they were sending an email to a "Higher Up Supervisor" to get this error corrected for me but that it would take up to 72 hours for someone to correct the contact me on my phone.Again, this company is a misrepresentation, and I am sure I am not the only consumer that has had an issue. I have since checked the reviews and found similiar scenarios!Regards,[redacted]

Review: Unauthorized use of my credit card. Never confirmed the order on company's website [redacted] they shipped it to my any way..as auto order

on January 17, I was going to order hd night vision glasses on the website, but after I clicked continue. I wasn't happy with the total amount which included overpriced shipping., so I never placed the order.. and bought the same hd vision glasses on ebay, the same day, for much less.. On february 11 I received the package with Hd vision night glasses from [redacted] I realized that they charged my credit card too.. I called them explaining that I never place the order with them.. and asked to reimburse me and for a free return label.. they refused and hung up on me.. I call again.. asking to speak to the supervisor..they refused and hung up the phone again.. This company illegally charged my credit card.. without my consent.. Please look carefully into their practice Thank you !Desired Settlement: money back .. punishment

Business

Response:

[redacted] placed an order over the internet on 1/18/14 for the HD Vision Wraparound Glasses. The TV Infomercial shows you buy 1 pair of the night vision glasses for $10.00 plus $5.99 S & H. You then get a second pair of the day vision glasses for just the additional $5.99 S & H. When an order is placed over the internet and you get to a certain screen it shows you are placing a "LIVE ORDER" which was the case with this order. The glasses were on backorder on that date. They came in and the order shipped out on 2/3/14. The customer received the order and called our distribution center on 2/12/14. The representative that spoke with [redacted] told her to return the shipment and she would be issued a full refund when the product was returned. Every time our representative tried to explain something to her the customer kept talking over the representative and began arguing with the representative. The call was disconnected. We took an order from a customer and shipped the order out in good faith. She just has to return the product to get her money back.

+1

Review: I went to the website and was trying to place an order. when I saw the price was not what I expected I went to correct the order and the website placed the order. I then tried to call the company that same day and they were not there. I then tried to email and the email came back as an invalid recipient. I then called the company the next day and was told the order was shipped and they could not do anything until I received the item. I spoke the a supervisor named Carrie who was not very helpful. she told me their was no problem with their email. I emailed again today and again it came back. My credit card was also charged.Desired Settlement: Credit the charges back to my credit card company and fix their website and emailC

Business

Response:

[redacted] placed an order over the internet on 1/16/16 for the Copper Fit Sleeves. The promotion is a BOGO. You buy 1 sleeve for $19.99 plus $7.99 S & H. You then get a second sleeve for just the additional S&H charge of $3.99. [redacted] ordered 1 BOGO Knee Sleeve and 1 BOGO Elbow Sleeve. He called our distribution center on 1/18/16 to change his email address. He called again on 1/18/16 inquiring about the amount he was charged. The representative explained what was on the order. He just wanted 1 elbow sleeve and 1 knee sleeve. The representative explained you can not interchange the product. You get 2 of either the knee or elbow sleeves not 1 and 1. The order was delivered to [redacted] on 1/27/16. He again called our distribution center twice on 1/29/16 to say he was not happy with the product and wanted to return. They gave him return instructions and as a courtesy gave him a partial refund of $23.96 to his credit card. They told him when the product was returned he would get an additional refund. As of today, 2/10/16 product has not been returned.

Review: charged for double the shipping price as advertised

I ordered one set of pop chef. It states shipping is 5.99, I was charged 11.98. A bonus set is included in the offer, but it does not indicate you have to pay separate shipping for the bonus.

Also when I called to complain, I found the item was shipped and in the box is a coupon book offer that has to be canceled in 14 days or I am charged for it. I did not authorize that to be sent. Customer service completely dismissed my issue.Desired Settlement: 5.99 refund for shipping.

Business

Response:

[redacted] placed this order back on 8/23/14 for the Pop Chef. The TV Infomercial shows you get the Pop Chef for $10.00 plus $5.99 S & H. You then get a bonus special occasion set for just the additional $5.99 S & H. We do not charge the customer for anything that is not shown on the infomercial or on the internet. The customer called our distribution center on 8/26/14 to say she was not happy with the price. The representative explained the charges to her and she agreed to keep the order. I don't know why this is coming up again now.

Review: Yoshi blade is advertised as:

?Ceramic knife that?s guaranteed to stay sharp

?Won?t rust or pit

?One YoshiBlade can replace a drawer full of metal knives

?Made of natural eco-friendly ceramic materials

?Santoku design is ideal for precision cutting and thin slicing

I paid 9.95 for this knife 45 days ago and it came with a free ceramic peeler. The peeler broke after the 2nd use. The knife is not as sharp as my other [redacted] brand" knives that I own but I have been using it to cut fresh meat and fresh vetables because I cook alot and having the extra knife is handy. Today when I pulled it out to use it I found a large chip in the blade at the end of the blade and a smaller chip in the middle. I called the company to ask for a replacement. They said I would have to pay 9.95 for the replacement plus shipping.

Product_Or_Service: Yoshi Blade

Purchase_Price: 9.97

IsB2BReview: false

HasComplainedToBusiness: false

IsBusinessProblemAdjusted: false

IsAcceptedByConsumer: falseDesired Settlement: See Complaint Text

Business

Response:

I mailed the customer a new Yoshi Blade on 10/17/11.

Review: I placed an order for a CopperFit back brace. With the order, a [redacted] Magazine subscription was included free. After waiting 3 months, the magazine came today. BUT, it is in Spanish!! I can not read or speak Spanish. I called [redacted] to have them change to English. They said they could only cancel the order but could not change. So they give me the another number [redacted] did not write who this was but got a foreign speaking person who said they could only cancel the order and not change it. I told them I would give it away before they would be allowed to cancel. And this was why I am voting for [redacted] for President....it is discrimination to send a magazine for Hispanic origin to and different ethnic person. So I called CopperFit at [redacted]. The customer service guy actually laughed like it was funny. He said they had no control over the magazine.Desired Settlement: I would like the magazine subscription in English so I can read and actually enjoy the product!!!!

Business

Response:

We will send the customer's name and address to the magazine to send the customer the magazine in English. They may send the customer a different magazine in English whatever is available at this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

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Description: Novelties - Retail

Address: 155 Route 46 W. 4th Floor, Wayne, New Jersey, United States, 07470

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