Idea Village

[redacted] placed an order for the UnderlightHer order was entered and is waiting to be shipped The Underlight is on backorder As soon as they come in her order will ship He credit card will not be charged until the order ships We apologize for any inconvenience this may cause

[redacted] placed an order for Copper Fit on 12/25/over the internetThe website shows you get Copper Fit Sleeve for $plus $S & H You then get a second sleeve for just the additional $S & H which is the BOGO offer The customer ordered BOGO for the elbow sleeve in large and additional BOGO elbow sleeves in X-Large which is a total of sleevesThe order was sent to [redacted] on 12/26/for shippingWe have no control over an order once [redacted] takes it from our distribution center With Christmas and New Year they probably were backed up The customer called our distribution center on 12/26/to say she was unhappy with the amount charged and wanted to cancel the order The representative old her it had shipped and couldn't be cancelled She also sent an email to our distribution center to change the orderThey replied that the order could not be revised because it had already shipped She called our distribution center again on 12/27/twice and spoke with different representatives She called our distribution center on 2/17/to say she never received the order The customer entered bill to address in [redacted] and a different ship to address in [redacted] when she placed the orderThe two addresses she entered are not even the address she has on this complaintAs a courtesy, our representative issued her a refund of $on 2/17/when she called

The Copper Fit infomercial shows it is a BOGO offer. You get sleeve for $plus $S & H. You then get a second sleeve for just the additional $S & HYou only have to enter and you automatically get the second sleeve. *** *** entered when she
placed the order which doubled the orderShe is getting sleeves. She called our distribution center on 3/3/inquiring about the amount of the order. The representative explained what she was being charged for. She called back again on 3/3/to cancel the order. The representative told her the order was sent to *** *or shipping and couldn't be cancelled. They told her to refuse the shipment when it arrives for a FULL REFUND

Attached is the web address that was used to contact them
***
Address
Micro Touch *** *** *** ** *** ** ***
Email is *** Phone *** and only works for orders
Phone *** does not work
All the
information was taken from the web siteAnd no other information available
Thank you *** ***

Complaint* ***
I am rejecting this response because:I am am attaching a copy of the "Invoice" Copperfit mailed to me, to show you how misleading it isAnd, it doesn't not list the Buy One Get One Offer (which should have been clearly specified)Therefore, I DID NOT SUBMIT to this order, and I did not want, and DID NOT CLICK On The SUBMIT BUTTONCopperfit is trying to overcharge customers, and boost shipping and handling fees. The Manager I talked to, told me to sign for the merchandise when it arrives, because if I didn't, it would take an additional days for it to be returned to CopperFitI kept explaining to her that I didn't want this merchandise at all, I didn't click submit, and the Buy One Get One, offer was not specified, during the ordering processShe told me again to sign for the merchandise, then return it to my Post Office, which would still require me to be charged shipping and handling from Copperfit (which is fraud). Regards,*** ***

*** *** placed an order over the internet on 4/4/for the HD Vision Sunglasses which is a BOGO offer. You buy pair of glasses for $plus $S&HYou then get a second pair for just the additional S & H of $for a total of $for pairs of sunglasses.
When *** *** placed the order over the internet she originally order the Deluxe set which was more money. She went out of that screen and went back into the screen and ordered the regular sunglassesThe system picked up the first order and also the second order she enteredWhen she placed the second order she entered in the quantity which doubled the order to BOGO sets for a total of pairs of sunglasses for $We have no control over what a customer enters when placing an order over the internet. She called our distribution center on 4/6/to be removed from the mailing listShe also was not happy with the order and wanted to cancel it. The representative cancelled the first order but not the second order which was processed and shipped. When she received the ship confirmation email on 4/8/she again called our distribution center to say she was charged but she had cancelled the orderThe representative told her there were orders and only 1 had been cancelled. The representative spoke with her Supervisor who issued *** *** a refund of $to her credit card as a courtesyThey also told her to refuse the shipment when it arrivesIf the product is not returned she would be rebilled for it

The TV Infomercial for the Copper Fit shows you get sleeve for $plus $S & H. You get a second sleeve for just the $S & H charge. *** *** *** placed an order over the internet on 12/22/14. When you place an order over the internet it shows when you get
to a certain screen you are placing a "LIVE" order which is most likely what happened in *** *** situation. We never called ***He was contacted by a company called *** ***They try to offer the customer additional third party promotions*** *** called our distribution center on 1/6/to say he never completed the order and was not happy with the process. The representative should not have been rude to him and I do apologize for thatI will try and find out who he spoke with and have his supervisor speak with him. As a courtesy, I have issued *** *** a full refund of $to his credit card

It is in addition to what we have already shipped him as a courtesy

The TV Infomercial for Copper Fit shows you get Copper Fit Sleeve for $plus $S & H. You then get a second sleeve for just the additional S & H of $You get Sleeves which could be considered a set but they are not sold as "Sets"They are sold as individual sleeves

I am sorry we do not have an order in our system for *** *** I don't know where she received the Finishing Touch Yes from. If she purchased it from a retail store it has to be returned to the store for a refund because she paid the store for the product not us. We
reimburse the stores for any defective or damaged merchandise so they do not lose any money. If she ordered it over the internet from another company she has to return it to them for a refundThey have her credit card information to issue a refund. We do not

Complaint: ***
I am rejecting this response because: The amount paid was $not $and it is NOT a courtesy, I never received the item and shouldn't be forced to go through this process in order to get my money back. Your business practice of not responding to your customers is HORRIBLE and I am so disappointed that I am forced to spend this time to get my money back. Obviously this should have been addressed when *** told me the package was lost, it is no surprise that it is STILL LOST
Regards,
*** ***

*** *** *** place an order over the internet on 3/30/for the Copper Fit Knee Sleeve which is a BOGO offerThe infomercial shows you buy Sleeve for $plus $S&H. You then get the second sleeve for just the additional S&H of $for a total of $for
sleeves. When an order is placed over the internet, when you get to a certain screen it says you are placing a LIVE ORDER which is most likely what happened in *** *** caseHe called our distribution center on 3/31/numerous times and spoke with different operators including supervisors. They explained that the order had shipped and could not be cancelled. When the package arrives, *** *** should write "REFUSE, RETURN TO SENDER" on the outside of the package and either give it to his mail carrier or drop it in the post office. It will go back as a "REFUSED SHIPMENT" at no cost to him. When they receive it back they will issue a FULL REFUND of the $to his credit card

Complaint: ***
I am rejecting this response because: Before I can accept their response, I must have more information I already got a similar response when I called them I want to know WHEN THESE ITEMS WILL BE BACK IN STOCK.When I get a satisfactory answer to my question, I will be able to make an informed decision on my complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
To start with it is MrThey should notify people at time of order
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am slightly annoyed that their narrative is incorrect, as I didn't call them multiple times on 3/31, but rather called them three times, once a day on 3/30, 3/31, and 4/in an attempt to clear this matter upI also didn't talk to people, I talked to one person on 3/30, one person on 3/and waited for a call back from a supervisor that I never received, and two people on 4/in addition to leaving a message for a third person asking for a call back that I never receivedI also have not received an email back yet, sent on 3/addressing any of these issues If I get the full refund as promised, I will wash my hands of this business, but their account in the response sent to me is untrue and evasive, although the ultimate resolution is accepted
Regards,
*** ***

As a courtesy, the customer can return the product with the receipt to Idea Village, *** *** *** *** *** ** *** *** *** *** We will mail him a check for what he paid for the product as we no longer have the product. We are doing this in good faith even though he did not purchase the product from us

Complaint: ***
I am rejecting this response because:I received no package from this company on this dateI did receive a package left outside my door but not from this companyI never have a problem receiving packages
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This item was purchased off the company's web site, the instructions contained in the shipping box listed the company's name, address and phone number as the propercontactIf they did indeed cease carrying the item two years ago, it seems doubtful there would still be any available in the market
Regards,
*** ***

*** *** has to contact his credit card company to have the charge back removed and have them call *** I don't have access to credit card information at this office and can't remove a charge back from here

Complaint: ***I am rejecting this response because:No where in the order did it say live order. The screen that you review to confirm order is the screen that I closed out without confirming. There was an icon in the top right that you could click on to confirm. Once I saw the amount of the order and the shipping, I closed the screen without confirming. Then when I checked my email the next morning I had a confirmation of order. I at NO TIME CONFIRMED THE ORDER. When I called first thing Monday morning to clear this up, they told me it had already been shipped which was not true! I just this morning 1/28/got a confirmation the order was shipped. When I clicked on the Tracking the information was "NOT FOUND". There was no information on the shipping which tells me they had just requested the pickup either yesterday afternoon or this morning.Further more, I received a phone call this morning with someone affilitated with this company and they were trying to sell me other products and trying to confirm my address saying that my card would be charged if I agreed to the products and service. I did not verify any information other than my phone number for complaint! The customer service representative told me, that I should have been able to have had this resolved and that the supervisor should have been able to help me and that they were sending an email to a "Higher Up Supervisor" to get this error corrected for me but that it would take up to hours for someone to correct the contact me on my phone.Again, this company is a misrepresentation, and I am sure I am not the only consumer that has had an issue. I have since checked the reviews and found similiar scenarios!Regards,*** ***