Idea Village

Dear Revdex.com,On behalf of *** we do not offer the Copper Fit Back Belt and we do not have any orders for this customer with***This customer ordered through another company, please contact the correct company for resolution.Please remove this complaint from our file and correct our Revdex.com
rating for *** Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here

Complaint: ***I am rejecting this response because:No where in the order did it say live order. The screen that you review to confirm order is the screen that I closed out without confirming. There was an icon in the top right that you could click on to confirm. Once I saw the amount of the order and the shipping, I closed the screen without confirming. Then when I checked my email the next morning I had a confirmation of order. I at NO TIME CONFIRMED THE ORDER. When I called first thing Monday morning to clear this up, they told me it had already been shipped which was not true! I just this morning 1/28/got a confirmation the order was shipped. When I clicked on the Tracking the information was "NOT FOUND". There was no information on the shipping which tells me they had just requested the pickup either yesterday afternoon or this morning.Further more, I received a phone call this morning with someone affilitated with this company and they were trying to sell me other products and trying to confirm my address saying that my card would be charged if I agreed to the products and service. I did not verify any information other than my phone number for complaint! The customer service representative told me, that I should have been able to have had this resolved and that the supervisor should have been able to help me and that they were sending an email to a "Higher Up Supervisor" to get this error corrected for me but that it would take up to hours for someone to correct the contact me on my phone.Again, this company is a misrepresentation, and I am sure I am not the only consumer that has had an issue. I have since checked the reviews and found similiar scenarios!Regards,*** ***

*** *** placed an order over the internet on 12/8/for the Finishing Touch YesThis is a brand new product that we just started sellingUnfortunately due to an unexpected overwhelming response the product is on back order. *** *** credit card was not chargedWe only charge a
customer's credit card when the order shipsShe should receive her order by the middle of January. We apologize for any inconvenience this may have caused the customer

I will issue the *** *** a refund of $to his credit card and he doesn't have to return the second sleeves

I apologize for some reason the credit of $that was entered back in February did not go over electronically. I will enter it again today. It should show on *** *** credit card within 2-business days

Complaint: ***
I am rejecting this response because:
Again, my original complaint is advertisement as well as the company does not give you an option to (cancel) the order once the consumer is provided the total cost of the order. The add states that if you buy one you get the second free, but will be charged for shipping and handling of the second sleeve. I did order two, but was going to be charged $71+ dollars, this clearly is not what you advertise. If the cost of one sleeve is $and $for shipping and the second one is (free) I just have to pay the additional $how does that add up to $71+? I attempted to cancel this order (however the company does not give you this option at all)! again in original complaint. The only option available to me was to reduce this to one sleeve and was charged the $35+ to my credit card. Again if you add $+ $my mathematical calculation is $27.98. If I add 6% Pa sales tax the total is $29.66, not $35+ which I have been charged. Again advertisement.Secondly I only received (ONE) sleeve not two, so I am confused by your response as you make it out that I was charged the $35+ for two which is simply not the case.Yes, I shall return the sleeve today (at my cost) which I think again is unfair as I did not want this in the first place once I found that what you advertise is not accurate at all. Simply own up to the fact that you charge consumers more than what you say AND allow consumers the option to CANCEL their order once they are provided the FULL price of shipping and handling which you do not currently do.Shame on you, I have better things to do then continue to banter with you over this, when clearly you are WRONG!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided they keep their promise
Regards,
*** ***

*** *** placed an order over the internet for the Finishing Touch Yes on 12/29/14. The product was on backorder at that time They give the customer a 4-week time frame to receive the orderThey mailed her a post card on 2/2/asking her if she still wanted the order.
From the time they mailed the post card the product came in and they shipped out the order. She received the post card and called our distribution center on 2/10/to cancel the order. Every time a phone call or email is received from a customer it is entered on the order and so is the response from our representative to the customer. The representative explained that the order could not be cancelled because it had already shippedThey explained to *** *** that she could refuse the shipment when it arrives for a full refund*** *** kept telling the representative to cancel the order which could not be done. *** *** was yelling at the representative using foul language and she hung up, not our representative. The order is due to be delivered on Friday, 2/13/15. *** *** can refuse the shipment with the postal carrierIt will go back at no cost to her and she will be issued a full refund to her credit card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** *** placed an order over the internet for the Micro Touch One razor on 11/24/14. When you get to a certain screen on the website it says you are placing a "LIVE" order which apparently was what happened in *** *** case. He sent an email to our distribution
center on 11/28/to cancel the orderThey responded that the order had already shipped The order was shipped and the tracking shows it was delivered to his address by his mail carrier on 12/1/at 4:25PM. He contacted his bank who did a chargeback on the order and gave him his money back. We need *** *** to return the order and have his bank contact Micro Touch One Customer Service at *** to remove the charge back so a refund can be issued

*** *** placed and order over the internet on 10/28/for the Copper Fit Knee SleeveThe TV infomercial shows you get sleeve (knee or elbow) for $plus $S & HYou then get a second sleeve of the same type (knee or elbow) for just the $S & H. A total of
Sleeves is $ *** *** had an additional charge of $for *** Sales Tax. The customer called our distribution center on 11/6/not happy with the order. The representative offered the customer a refund of $to keep the orderHe was upset but agreed and the refund was issued

Complaint: ***
I am rejecting this response because:I called the Company and they were not able to help me even the store where I did buy that thing
Regards,
*** ***

As a courtesy our distribution center will send the customer more sleeves

The TV Infomercial for the Copper Fit shows you get Sleeve for $plus $S & HYou then get a second sleeve for just the additional $S & H which is what *** *** stated on this complaint. She seemed to understand the commercialShe ordered which doubled the
orderShe was getting sleevesThe order was cancelled today, 1/15/by the Customer Service representative she spoke with

The egg let is a waste of money. I spent $20 on two containers and wasted 2 dozen eggs watching the containers constantly flip upside down and take on water and ruin the eggs. Will definitely NOT recommend this product to anyone..Cannot give a lower ratting then a one star.. It will not let me.

Complaint: [redacted]
I am rejecting this response because:
The order was not shipped to me, requiring a signature, like the Copperfit
Reps said it would. Therefore, I did in fact refuse the order. Also, the email receipt I sent to you CLEARLY shows no BOGO (buy one get one) is listed.
Regards,
[redacted]

The order was cancelled on 11/29/17 because the customer's credit card was declined.  The credit card on the order was a [redacted] ending in [redacted] not [redacted]

[redacted] can return the product to Finishing Touch Yes, [redacted] for a refund.

[redacted] placed an order over the internet on 11/5/14 for the Micro Touch One Razor.  If he is not happy with the product he can return it to Micro Touch One, [redacted] for a refund.  I don't understand why he says their Customer Service phone number of [redacted]s not working.  There are notes on the order that show he called there on 2 different occasions and spoke with a representative each time.  He told each representative that he was not happy with the product.  They both told him he can return the product for a refund and they gave him the address.