IDTrue.com

Complaint: 10976257
I am rejecting this response because: Every other personal information website has an opt-out policy, and providing you with a court order costs time and money that is not necessary to have my name removed. I reject this response because it doesn't resolve the complaint I filed initially. 
Regards,
H[redacted]

Hello M[redacted],
 
Thank you for sharing your concerns. We are happy to inform
you that we have recently launched an automatic opt-out feature to remove
records from our public search results. Here is the link to start the process
of having your record removed from our...

site:
 
http://www.idtrue.com/optout
 
Once you have clicked the link above please follow these
steps:
 
Search
for your name using the form on the opt out page
Select
your record for removal
Confirm
your request by clicking on the link we send you in an email
 
Thank you,
iD true

Hello Mr. B[redacted]
 
Thank you for your response. We
apologize that your...

information has not been removed yet. We started
the process to have your information removed on 11/27/2015 and it
typically takes 10 – 14 business days for the process to complete.
Please allow 10 – 14 business days for the removal of your information to be complete.
 
Thank you,
iD true

Hello K[redacted],
 
Thank you for your response.  Our policy is to remove
listings of public record that are sealed by court order or expungement.  However,
we have removed information for the protection of law enforcement and other
special cases in which Federal or local law...

requires information removal.
 
Thank you,
iD true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10962670, and find that this resolution is satisfactory to me.
Regards,
F[redacted]

Hello A[redacted],I apologize that the opt-out did not seem to remove your search record from our data base. I have immediately contacted our IT department to make sure this gets taken care of right away. The opt-out function is a fairly new feature for our site and I thank you for bringing...

this error to our attention. We will have your record completely removed shortly as our IT department is working through this website bug. Thank you,iD true

We have taken care of your request and removed your information. 
Thank you,
iDtrue

Hello M[redacted],
We recently launched an Opt Out feature on our website. Please
feel free to use the link below to remove your records from our public records
search.
http://www.idtrue.com/optout/
How it works:
1. Click the “Opt Out” link at the bottom of the home page.
2....

Enter your name and search to find your search record(s).
3. Select your record in the search results. Click the “This
is Me” button.
4. You will be prompted to enter your email address, and iD
true will send a link to confirm the opt-out. *Please check junk/bulk mail for
this.
Also FAQs are on the “Opt Out” page for your convenience.
Thank you,
iD true

Hello A[redacted],
 
Thank you for your response. We have
removed all of the URLS you emailed to us and we have done our best
to accommodate your requests. Unfortunately we can not block every
variant for the people who are trying to locate another person with
the same last name Vanderburg....


 
Thank you,
iD true

Hello K[redacted],
 
Thank you for your response.  Our policy is to remove
listings of public record that are sealed by court order or expungement.  However,
we have removed information for the...

protection of law enforcement and other
special cases in which Federal or local law requires information removal.
 
Thank you,
iD true

Hello C[redacted]
We have started the process to ensure your information is
removed from our website. Please allow 10 – 14 business days for our website to
reflect the removal.
Thank you,
iD true

Hello H*,*n> We *re h*ppy to *nnounce th*t we h*ve l*unched *n opt-out fe*ture on our website. To get st*rted ple*se use the link below:*n> <* href="http://www.idtrue.com./optout">http://www.idtrue.com./optout*n> How it works*n> 1)      *n>Enter your n*me to find your se*rch record(s)*n> 2)      *n>Select your record(s) in the se*rch results; click the “This is Me” button.*n> 3)      *n>You will be prompted to enter your em*il *ddress so we c*n send you * link to confirm your opt-out request*n> On the opt-out p*ge there *re F*Qs should you h*ve questions reg*rding this new fe*ture.*n> Th*nk you,*n>
iD true*n>*n>

Hello A[redacted],
Thank you for your response.  Our policy is to remove listings of public
record that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other special cases in which Federal or local law requires
information removal.  As a one time courtesy, we can go ahead and remove your
name from our site, but we can not guarantee your name will be removed from
other data sources.

Hello E[redacted],
 
We have recently launched an automatic opt-out feature to
remove records from our public search results. Here is the link to start the
process of having your record removed from our site:
 
http://www.idtrue.com/optout
 
Once you have clicked the...

link above please follow these
steps:
 
Search
for your name using the form on the opt out page
Select
your record for removal
Confirm
your request by clicking on the link we send you in an email
 
Thank you,
iD true

Hello A[redacted],
Thank you for your response. We have...

removed your
information from the URL in your rejection response. We have done our best to accommodate
your requests. We unfortunately can not block every variant as other people may
try to locate another person with the same last name Vandenburg.
Thank you,
iD true

Complaint: 10970028I am rejecting this response because:  the vendor refused to honor the request.  Regards,C[redacted]

It is our policy to remove listings of public record that
are sealed by court order or expungement. However as a one time courtesy we
will remove your information from our site.
 
Thank you,
iD True

We apologize that you had difficulties with the cancellation
of your subscription. We have cancelled your subscription and issued refunds
for the charges that went through in June and July. We have sent email
confirmations of both refunds and the cancellation.
 
Thank you,
iDtrue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10702378, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11127430
I am rejecting this response because:Opt out does not work, as the link below is still working, and it is active on idtrue.com site. Privacy concern is high now.This link below from IDTRUE.COM is still working, and public can access this information by directly clicking the link through any browser. Please delete the record from the system.https://www.idtrue.com/name/M[redacted]
I request you to kindly remove my
results. I do not allow the information to come as part of your IDTrue site. Please remove all my information from your database
ASAP.
Regards,
M[redacted]