ILMG Inc

Initial Business Response /* (1000, 7, 2015/09/22) */
Hello customer,
Looks like we received your email on 8/28/15 to Cancel your membership. We Canceled it on 9/1/15.
We also have email correspondence with above customer stating "Thank you for your help" after we Canceled his...

membership.
If anything else is needed please email or call us at [redacted]@nationalgunowner.org or XXXX-XXX-XXXX
Thanks!

Initial Business Response /* (1000, 5, 2016/02/05) */
The post office has your package and it is on its way. Please see tracking below.
https://stlouis.app.Revdex.com.org/complaint/view/XXXXXXX/b/w68k8xh
If you would like a refund, you can mark the package "Return to Sender" and we can credit your...

bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/25) */
Hello!
We apologize we did not contact you regarding the returned product, USPS shows that it was delivered back to us, however, we never received it. I will be sending you an email shortly regarding a corrected address via...

[redacted]@gmail.com.
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept the response until the company has made good on their commitment to send what I have ordered.
Final Business Response /* (4000, 9, 2016/01/27) */
We have reshipped your order to the below address
[redacted] STE [redacted]
CORPUS CHRISTI, TX XXXXX-XXXX US
We will send you an email with your tracking information, once your order has shipped. Please allow 10-15 buisness days for shipping.

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear customer,
Please Return the package to:
NGOA Warehouse
[redacted] S [redacted]
STE R
Saint Charles MO, XXXXX
Please attach or leave a note inside the package including your name, Email, phone number , and that you are requesting a...

refund.
Thank you
This case is now Resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to be reimbursed for sending the product back to them. I mailed it back to them 11/19, USPS tracking # XXXX XXXX XXXX XXXX XXXX XX, est. date delivery 11/21. The postage was $8.95 I would like reimbursement as I did not order this merchandise.
Thank-you
Final Business Response /* (1000, 23, 2015/12/10) */
He put in a dispute with his bank so I am unable to issue him a refund until that dispute has been settled.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order is on it's way out of our...

facility. Once USPS scans the package you will receive a tracking link.
This case is closed.

Initial Business Response /* (1000, 5, 2016/01/12) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still haven`t sent the Productflashlight
Final Business Response /* (4000, 14, 2016/01/22) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a busy holiday season. We apologize for the delay
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/02/09) */
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/26) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We
I see that your order was delivered on January 25, 2016 , 3:07...

pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox on January 2, 2016 , 3:29...

pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact recive my product yesterday, but when I received the email with tracking information, it was for a package that had been delivered elsewhere in November. I won't be ordering for this company again, regardless of the reason for the poor customer service. It all felt very shady, and I would not feel safe sending money to you again. I hope you acquire some better business practices, and focus a bit more on the customer service availability factor.

Initial Business Response /* (1000, 7, 2015/12/23) */
Product has been Delivered as promised on December 10, 2015 , 12:09 pm.
Tracking Number Via USPS: XXXXXXXXXXXXXXXXXXXXXX
Merry Christmas
Case closed

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a busy...

holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season. Your order will be shipping out to you shortly.
If you would like a refund, you can mark the package "Return...

to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Consumer Rebuttal /* (3000, 12, 2016/01/06) */
Have not yet received shipment. I did receive information through you that "It would be shipped shortly and if I did not want to accept it, I could return it for refund to paypal.
Product_Or_Service: Flashlights and chargers
Do not ship. Refund into paypal immediately. DAH
Final Consumer Response /* (2000, 19, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 17, 2016/01/12) */
Hello!
USPS shows the order was delivered. It was shipped out on 01/06/2016. If you would like a refund please ship the order back to the NGOA warehouse at [redacted] Saint Charles, MO, XXXXX and we will issue a full refund. Please provide your name and email address and that you would like a refund on a notice inside the package.
Thank you.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you...

will receive a tracking link to track your order.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Received email from ILMG.Inc stating "Thank you for your order from National Gun Owner Association! We wanted to let you know that your order (#XXXXXXXXX) was shipped via USPS, USPS First Class Mail on 12/29/2015. You can track your package at any time using the link below. Please note if you do not see a "Tracking Number" or "Tracking Link" then your items have been mailed USPS First Class which does not include tracking. **Please allow 24-48 hours for Tracking Link to become active**
I DO NOT ACCEPT THE BUSINESS RESPONSE AT THIS TIME!!
As of 12/31/15, no package received yet through USPS, nor does the tracking number show any info at this time. AS FAR AS I AM CONCERNED, THIS CASE IS NOT SOLVED UNTIL I RECEIVE ALL THE ITEMS AS ORDERED. Also I had sent an email 12/18/15 to cancel order and finally was sent an email 12/30/15 that items were shipped already...how ironic! Case is still open until all items purchased as specified in ad are received.

Initial Business Response /* (1000, 5, 2015/12/02) */
Resolved by Email!
Case is closed

Hello,
We are sending another package out with the additional G700 Flashlight. We apologize that the items were not packed properly and we are working to resolve the issue. You will receive your item in 10-14 business days and a new tracking number will be issued.
This case is closed.

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello [redacted],
I am sorry to inform you that our Phone number is not fake and we do have existing customer service.
Due to the holidays we have been a little backed up.
I show that your Items have been shipped and Delivered on your front...

porch at or about 10:43am on Nov 27.
Thanks,
Customer Service
This case is closed!
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally the merchandise was sent to me and I accept their explanation. They should have contacted me to re assure that they had been backed up and that they were on top of it , and not put me through stress and doubtful situation simply via email or calling me. But it is resolved and I am happy with the flash light. Thank You and I will pass the good word to other customers looking for good flash light.

Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on January 2, 2016 , 3:28...

pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello customer,
Your items have been Delivered, In/At Mailbox on December 28, 2015 , 11:16 am.
If you would still like a refund please mail your items back to:
ILMG Warehouse
[redacted] S [redacted]
STE R
Saint Charles MO XXXXX
Please...

Include your name, email, phone number and reason for return.
We do apologize for the long waits, during the holiday season!
This case is closed!

Final Consumer Response /* (2000, 8, 2015/12/18) */
I received flashlights on Dec 18th, problem resolved

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello customer,
During the Holiday Season we have a 10-14 Businesses Day lead time from the order date.
Here is your Tracking number Via USPS: XXXXXXXXXXXXXXXXXXXXXX
Your Package was Delivered, If you are wanting a refund, You will need...

to send your Item/s back to us:
NGOA Refunds
[redacted] S [redacted] R
Saint Charles MO XXXXX
Once we receive your package we will then issue a refund!
Happy Holidays!
Case Closed
Initial Consumer Rebuttal /* (2000, 7, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Item was delivered. Case closed.