ILMG Inc

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello [redacted],
Looks like we refunded you on 11/20/15.
You should be all set!
If not please feel free to give us a call or shoot us an email.
Thanks!
This case is closed, Customer has been refunded Before this Revdex.com was created....

This case should not be posted.

Initial Business Response /* (1000, 5, 2016/01/05) */
This whole order was canceled and refunded. Please allow 5-7 business days to see the credit on your card.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
As I said in my complaint I really would have preferred their product. However, I'm happy that they refunded my money. I wanted a response from them but had not received anything. I consider the incident closed. Thank you Revdex.com for helping me. I appreciate it.

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello Customer,
Looks like the Flashlights will be Delivered on Nov 27 2015.
Here is your Tracking Link > https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Have a great day!
This case is now closed...


Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/21) */
As stated on our order page, are shipping time is 15 buisness days from the date you order your product. Your order your product on 1/03/15. Your 15th business day is January 25th. You will be receiving your order the week of January...

25th.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The fact I acted in good faith and they took my money right away. And now tell me I'll get my flashlight in about a month is pretty poor customer service. I'll have to wait tell the end of Jan. to see if I'm truly a satisfied customer. Thank You Revdex.com for your help in this.

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize that we did not catch this sooner, as we have been busy due to the holiday season.
You have been refunded of all charges, and will be cancelled from the membership.
This case is solved.
Initial Consumer...

Rebuttal /* (2000, 9, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order has been Delivered, Left...

with Individual December 24, 2015 , 11:52 am
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear Customer,
We are not aware of any advertisement offering the Flashlight for $35. All of our advertisements are for $56.
If you could please attach a screenshot of the advertisement for $35 or where you saw this information, that would...

be of great help!
If you are wanting a refund, Please mail back your Item/s to:
NGOA WAREHOUSE
4025 S Old Hwy 94
STE R
Saint Charles MO, XXXXX
Once your item has reached our return department, we will issue you a refund ASAP.
Thank you and have a fantastic day!

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered to your local post office facility on 12/04/15, but was returned back to our...

facility on 12/09/15.
I refunded your full order. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the products I ordered. I did not ask for a refund. There was no attempt to notify me why or that my order was returned. My order left my local post office facility(Auburn)12/4/15, the same day it was "out for delivery" to my home address, and sent to Seattle(12/4/15) for return back to Saint Charles, MO. I requested in my complaint to send me my orders not for a refund. Do they not have enough products to fill orders or are they simply overwhelmed by the amount of orders. I would like to know what happened. I should have my orders now.
Thank you
Final Business Response /* (4000, 9, 2016/01/12) */
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 18th 2015 ,...

12:24pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/20) */
Dear customer,
We are going to refund you $56.00 and you will see that back in your account within 5-7 business days. Also no need to send the G700 back to us, we would like you to keep the flashlight as a thanks for trying out our...

product.
For future reference please email us at [redacted]@nationalgunowner.org or call us at XXX-XXX-XXXX
I checked our email system and I did not see any tickets using customers name and or email!
Please enjoy the flashlight as a thanks from us!
Stay Safe!
NGOA

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can...

credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear Customer,
Sorry about our mistake and missing that item for your Package.
I have another order being shipped out to you with the Charger.
Here is your new Ref # - LawDomXXXXXXXX
Once shipped you will get Tracking Number sent to...

your Emails address.
Thanks!
Case Closed!
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
Complaint has been satisfied .
Thanks for your help.
[redacted]

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Trying to pass off the problem as Holiday season is absurd. I ordered the flashlights on NOV 12. That was 46 days ago, and the only reason I have gotten any response is because of complaints filed. I was sent an email two different times claiming my package had shipped yet the tracking number shows it was never sent just pre paid. They did send me an email claiming that they were refunding my credit card but it would take 10 days. I have no idea if they will in fact do that as they lied in their other emails. After looking up the complaints on this company I am amazed that they are even allowed to take visa or mastercard.

Initial Business Response /* (1000, 5, 2015/12/02) */
You have been refunded and your order has been canceled.
Your Tracking would have been sent to you once your order shipped.
Sorry for the inconvenience
Have a great day and Happy holidays!
Initial Consumer Rebuttal /* (2000, 7,...

2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/16) */
[redacted],
Chatting with us is one of the fastest ways to get a hold of us during the holiday season.
I have gone ahead and Canceled your order as far as a refund, its seem you have made a dispute with you bank. Thus I cannot issue a...

refund on my end till your bank resolves the dispute.
Thanks!
Happy Holidays!
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once my bank confirms that they have settled with this company, then and only then will I feel confident that I have not been ripped off and that I can safely drop my complaint against the company. Thanks.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 24, 2015 , 12:43 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The ordered items have been delivered.

Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox on January 2, 2016 , 12:18 pm.
If you would like a...

refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/02) */
Hello,
Your items have been shipped and Delivered in/at Mailbox on Nov 30th at 2:16pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thank you and Happy Holidays!
Initial Consumer Rebuttal /*...

(3000, 8, 2015/12/03) */
Thank you ,
for your help in this matter. I have received the product I paid for. Yes I consider the complaint CLOSED.
[redacted]@yahoo.com

Final Consumer Response /* (2000, 7, 2015/12/22) */
On December 14, 2015, I filed a complaint with the St. Louis Revdex.com (complaint case # XXXXXXX) on a company called ILMG Inc. located at [redacted] S [redacted] STE R, Saint Charles, MO XXXXX-XXXX. My complaint centered on five...

rechargeable flashlights, batteries, and car mount. I had ordered the product from ILMG on November 22, 2015, and had not received the products. My attempts to contact the company went unanswered.
On December 19, 2015, I received all five flashlights via the United States Postal Service. I had intended to provide these flashlights to a local community college police department, since the product was to have been used by the US military in combat operations. However, after a review of the product, the flashlights are substandard and not for public safety use, and I question as to whether this product was indeed used in combat military operations. The product failed to measure up to what I believe the advertising to be.
Since I am stuck with these flashlights, I am willing to send to you one of them for your review and to compare them to the advertising. If you need any further information or I can be of service to you, please do not hesitate to contact me.
[redacted]

Initial Business Response /* (4000, 16, 2016/01/21) */
Hello!
We are still behind on our shipping from all the holiday orders, we apologize for the shipping delays, your order is expected to go out mid next week at the latest via UPS. Once the order has been packaged and is ready for pick up you...

will be emailed the tracking number. If you would like a refund please call us at XXX-XXX-XXXX during our business hours Monday through Friday 9-5, we have opened our system up to receive more calls so you should be able to get through quickly.
This case is solved.
Initial Consumer Rebuttal /* (3000, 18, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It will not be solved until I receive my merchandise!