ILMG Inc

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, Left with...

Individual on December 17, 2015 , 12:39 pm.
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello customer,
We have been very backed up and busy during the holiday Season.
Your order has been shipped and Delivered on Dec 21st.
Tracking - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> We...

are apologize for the wait!
Thanks!
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 7, 2015/12/22) */
I received the worthless piece of [redacted] flashlight. Came with no batteries, no instructions. I finally found information on line about what size batteries that should be used and how to put them in. You can close the complaint as received. I...

appreciate your help. I would not recommend it to anyone.
[redacted]

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your order and payment has been cancelled and refunded. Please allow 5-7 business days for the refunded to be...

credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear Customer,
We have no intentions of giving out false numbers. Our Phone number is XXX-XXX-XXXX, XXX-XXX-XXXX.
Looks like they are pretty similar, If you get calls you can give them our XXX-XXX-XXXX!
Thanks!
Case closed
...


Initial Consumer Rebuttal /* (2000, 7, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The volume of calls was far too high for all these customers to have the wrong number. Someone at your business is clearly giving the wrong number out, and the 636 number in question is a disconnected number.
VoIP numbers used in auto-dialers don't take inbound calls automatically, they need to be set up correctly to do so. You can't just use a DID at random and hope that inbounds can be received. Not sure what dialer you're using.
Marking this as accepted because we've opted to just change our own DID. Not worth the stress.

Initial Business Response /* (1000, 7, 2015/12/23) */
Dear Customer,
Your items where Delivered, In/At Mailbox on Dec 11 2015.
If you would like a refund, Just mail the item/s back to us. Once we receive the product we will then issue the refund.
NGOA Returns
[redacted] S [redacted] STE...

R
Saint Charles, MO, XXXXX
Case closed
Initial Consumer Rebuttal /* (2000, 9, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Package received as stated. Have no further interest in doing business with the above mentioned.
Thank-you
[redacted]

Initial Business Response /* (1000, 5, 2015/12/16) */
[redacted],
Order has been shipped and delivered!
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thanks!
Happy Holidays
Initial Consumer Rebuttal /* (3000, 8, 2015/12/21) */
Thank you. I...

finally received the items I ordered about the 15 of Dec. I appreciate your help in getting this resolved.

[redacted]

Initial Business Response /* (1000, 7, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 21, 2015 , 12:56...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Product was recieved. I don't recommend ordering from this company due to the inability to communicate with company and Hassel you go through to receive merchandise. I will not order from them again

Hello,
I have canceled the monthly member ship with NGOA buyers club.
This case is closed

Initial Business Response /* (1000, 7, 2015/12/23) */
[redacted],
Your flashlight has been shipped as of Dec 21st, Out for delivery on 12-24-15.
Merry Christmas
Case Closed
Initial Consumer Rebuttal /* (2000, 9, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 5, 2015/12/16) */
We have shipped your order on Dec 10th, Per USPS package will arrive Dec 17th.
We have added many more employees due to the increase in holiday sales. Customer service should be getting better day by day!
Thank you for your concern, Please...

enjoy your product.
Have a Merry Christmas!

Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order is ready for pick up by UPS and will be on its way this evening. You should receive your items by Friday Like many retailers, it has been a busy...

holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once UPS picks up the item and scans it the tracking image will begin tracking
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello!
We apologize for the delay, our orders go out at 14 business days not including weekends or holidays. Your order has been packaged and is awaiting UPS pick up, they should pick up the order Monday at the latest and will arrive within 2...

business days. Below I will provide the tracking.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My order has been packaged since January 8 2016 and I was told that UPS was picking up the package on January 12th now they are saying by Monday it will be picked up. I would like to have it sooner rather than later.
Final Business Response /* (4000, 9, 2016/01/18) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by UPS and is on it's way. Like many retailers, it has been a busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Final Consumer Response /* (2000, 11, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Checked on UPS website and it shows that the product was picked up and will delivered on Thursday to my address. Thank you for your time.

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear [redacted],
Your Order has shipped and looks to be on time before Christmas!
Here is your Tracking link https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Tracking number: XXXXXXXXXXXXXXXXXXXXXX...


Thanks!
Happy Holidays!
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received my order. Until I do I do not want this dispute closed.