ILMG Inc

Hello, we apologize that you received a defective G700 Flashlight. We do have a 30 day refund policy, but since your purchase was in 2016, and your complaint with us to the Revdex.com is in 2017, we can not process a refund. But we do stand by our product, so if you could ship us your defective G700...

flashlight we will replace it with a brand new G700. Please include a note that has your full name, email address, your current shipping address and what is wrong with the G700 Flashlight. Once we receive your flashlight, we will verify that it is defective and we will call you to confirm that it is defective and that we shipped you out a brand new G700 flashlight. Please ship the defective G700 flashlight to the below address. If you prefer, you can contact me through email or phone. My email address is [redacted]@universityofguns.com and our phone number is [redacted]. Our ship to address is Lumitact [redacted]. Please contact me by email or phone if you have any questions about this process.  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #e4af0a} span.s1 {color: #454545} span.s2 {text-decoration: underline ; color: #e4af0a} Thank you,[redacted]-Contact Center Director @ LumitactEmail: [redacted]@universityofguns.com  Phone: [redacted]Earth City MO 63045

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be satisfied if the refund actually shows up on my credit card. If not, I will reopen the case.

Final Consumer Response /* (2000, 7, 2016/01/04) */
The situation has been resolved after you contacted them I received my product within a few days.
Regards
[redacted]

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Would have truly desired the items ordered. But a full refund is a good second choice.
If the business was running behind, any sort of live re-assurance that orders were being processed would have been adequate and understood. A voice mail message after on hold for 30 minutes (times 5 attempts), then unreturned messages sends immediate flags up.
Thank you.

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear customer,
Your orders shipped 11/6/15, 4 days after your order date.
Our normal shipping times are 7-10 days.
Here are your tracking numbers both showing the items have been...

Delivered!
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is Resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order has already been shipped...

and you should be receiving them in the next couple of days.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is closed.

Initial Business Response /* (1000, 5, 2015/11/23) */
Hello Customer,
You should have received an email after purchase with your Receipt. May want to check your Spam folder.
Also I do not see any emails from you in our system. Our email address is [redacted]@nationalgunowner.org
Also when you...

call make sure to leave a voice mail with your Name and number and we will get back to you.
Also your Item has bee shipped via USPS
Tracking Info> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thank you and happy holidays
This Case is closed

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like Your item was delivered in or at the...

mailbox at 12:41 pm on December 26, 2015 in THOROFARE, NJ XXXXX.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear customer,
Looks like we shipped out your order separately, We shipped out the G700 Flashlight on 12-18-15, Your rechargeable battery kit will be going out as well.
Here is tracking for your GXXX - XXXXXXXXXXXXXXXXXXXXXX Via...

USPS
The rest of you package will be shipping out 12-24-15.
Thanks!
case is resolved!
Initial Consumer Rebuttal /* (3000, 12, 2016/02/03) */
Product shipped and this case resolved to my satisfaction.

Final Consumer Response /* (2000, 7, 2015/12/22) */
I received my flashlite on 12/21/15.

Hello, I processed a full refund for three charges of $38.60 on the customers account. Please allow 5-7 business days to see the refund in your account. Thank you,[redacted]- Administrative Support Specialist @ Lumitact

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 26, 2015 , 1:07...

pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will Return XX-XX-XX one of the Tactical Flashlights. Per their Reply, they will Credit Back my Acct for $56. I will keep the other one. Thank You Revdex.com for your Help on this matter! It is Appreciated. Have a Blessed 2016!!! [redacted]

Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Customer,
Your order was placed on 11/9/15, We shipped the Product out Nov 15.
Product was Delivered, IN/At Mail box on November 18, 2015 , 1:15 pm
If you would like refund please mail us back the Items you would like...

refunded,
Please include your Name, Email, Phone number, and reason for return or refund.
Thank you.
**This case has been Closed, If customer decides to send Items back for refund. Customer will be refunded once product reaches our department.
We have also been in communication with customer via email
From Customer "Can you check the status of my order? ?I have a couple of numbers that you have sent me. They are XXXX-XXXX and XXXXXXXXXX. If my flashlight has been shipped can you give me a tracking number??
Thanks,?"
Our Response "Hi,
Thank you for your email.
Your order has already been shipped with tracking ID: XXXXXXXXXXXXXXXXXXXXXX and it will reach you on November 18, 2015.
If you have any further questions, please do contact us back. We will be more than happy to help you!
I hope you have a great rest of your day!
Stay safe out there!"
Customers Rating "The light came without batterries and is not worth $56 I paid for it. I don't want the flashlight and would like a full refund on my mastercard."
We do not advertise the flashlight coming with Batteries, The Flashlight comes with a Battery Holder that holds 3 AAA which are not included. Also Customer has the option to purchase the Rechargeable Battery Kit, Then in which the flashlight would come with Flashlight, 2 Batteries, Car/Wall Charger!

(The consumer indicated he/she DID NOT accept the response from the business.)
The items I ordered were shipped back to them on December 23rd. They wrote the response in December 29th and at the time of responding to my complaint they should have already received what I ordered returned to them. I can't understand why they can not return a phone call or e-mail me. I have checked and as of today I have not been refunded my money. I would be very surprised if I ever get my money back. Not a very reputable company.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 26, 2015 , 9:42...

am.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my flashlight. But the flashlight advertised is not the one sent. The one advertised says it takes 2AA batteries. The one sent takes 3AAA batteries. Nor do they tell you that when you purchase the 3 year warranty there is no paperwork that accompanies the flashlight stating the flashlight has that extra 3 year warranty. So there is some faulty advertising with their military grade flashlight. Now I am waiting on my refund, I hope it does not take as long as the flashlight to arrive. Thank you for your help in resolving this so quickly

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that Your item was returned to the sender on December 23, 2015 at 10:35 am in [redacted] XXXXX because...

of an incomplete address.
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The only reason I am accepting their response is that I called them when you sent it to me and they say they are refunding but did not request refund until I called.
Thank you

Initial Business Response /* (1000, 8, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 28, 2015 , 5:13 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2016/01/15) */
Hello,
Your order did not transfer to our ship station system, there for your order was never shipped out. I can place another order for 1 G700 or I can refund you. Please advise.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/15) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
As stated in the original complaint I want what I paid for and maybe you could throw in a charger for free for the trouble
Final Business Response /* (4000, 11, 2016/01/20) */
Hello!
Somehow our warehouse missed the order, we should have it out by the end of the week. We apologize for the delay. I will email you to keep you updated regarding your order. Once the item has shipped we will email you the tracking number as well.
This case is solved

Final Consumer Response /* (2000, 7, 2015/12/21) */
I finally received my order so I wont be needing your services anymore. thank you for your help.