ILMG Inc

Initial Business Response /* (1000, 5, 2015/10/02) */
Customer,
Please Send back your product to
[redacted]
[redacted] S [redacted]
STE R
Saint Charles MO XXXXX
Please include a note stating you would like a refund, also include your email address, Phone number, and name.
Once we have...

received the items back we will issue a refund.
Once the refund has been issued it will take 5-7 Business days.
If you have any questions please call us at XXX-XXX-XXXX.
Thank you and have a great rest of your day!

Final Consumer Response /* (2000, 7, 2015/11/30) */
Company reached out to me & refunded my money quickly

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello [redacted],
I see here that you ordered on 7-21-15, We shipped it out on 7-27-15. I do see that the Tracking shows nothing due to the package being lost.
I will get these re shipped out to you Priority mail.
Also Our new number...

is XXX-XXX-XXXX, You can reach us via email as well [redacted]@nationalgunowner.org, Or you can even go to www.universityofguns.com and Chat with us in the lower right corner

Final Consumer Response /* (2000, 7, 2015/12/11) */
The product in question finally arrived 21 days later. So they did in fact ship me what I ordered. But their lack of response and time to ship will prevent me from doing business with this firm in the future.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Final Consumer Response /* (2000, 7, 2016/01/06) */
I received the merchandise yesterday. Other than the lack of communication
from ILMG, I am satisfied with the outcome.

Initial Business Response /* (1000, 5, 2015/12/16) */
Your Flashlight has been delivered.
Tracking link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Tracking # XXXXXXXXXXXXXXXXXXXXXX
If you would like to return your items, mail your items...

to:
ILMG Returns
[redacted] S [redacted] STE R
Saint Charles MO, XXXXX
Please Include Name, Number, and Email address.
Thanks!
Case closed

Initial Business Response /* (1000, 5, 2015/12/16) */
If you ordered before 11/30/15 They will be shipping out and Delivered before Christmas.
I will get your order out today 11-16-15 to make sure it reaches you by Christmas.
Thanks and Happy holidays!
Initial Consumer Rebuttal /* (2000,...

7, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad I will get this before Christmas, but I ordered the day after Thanksgiving, which is ridiculous. Nobody should have to go through this much trouble to get what they paid for. If you cannot handle all of the orders you receive, which you obviously can't, maybe you shouldn't sell online.
Merry Christmas.

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear customer,
Looks like when ordering, you ordered 1 at a time which would not of given you the discount.
I went ahead and refunded you $28 for the difference.
We apologize for the confusion and also having a hard time get in contact...

with us.
We have been very busy do to the holiday which had our phones lines hard to get through.
Thanks!
Case Closed

Complaint: [redacted]
I am rejecting this response because: I received my bank statement and the refund is not there.
Sincerely,
James Geib

Hello, The other charge that is on your account is for 1 dollar, and that is for the targets that you purchased in May. Tracking shows that those targets were delivered on Thursday,  05/19/2016 at 3:15 P.M. Please see the tracking link below.https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Req...⇄ you would like for us to process a refund, please send the targets back to the below address. Once we receive the items back we will process a refund. NGOA [redacted]Suite [redacted] Thank you,Niki- Administrative Support Specialist Supervisor @ Lumitact

Initial Business Response /* (1000, 5, 2015/12/16) */
Revdex.com Notes,
This Customer was refunded and Canceled on 11/30/15.
Revdex.com was made Dec 2nd.
Take this case down.
This case is REJECTED
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)

Initial Business Response /* (1000, 5, 2015/12/29) */
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded as of 12/28/2015. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/11) */
Thank you for your service. The merchant was good enough to credit my card.

[redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello!
We have received the product back into our warehouse 01/13/2016 and have just processed the refund. Please allow your bank 5-7 business days to process the refund. We apologize for the delay.
This case is solved

Initial Business Response /* (1000, 5, 2015/11/23) */
Hello Customer,
Your items have been shipped and should arrive in 2-3 Days Via USPS.
Here is your Tracking link> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> We have been very busy due to the...

holiday season and are doing our best to get these orders as fast as we can.
Please enjoy your flashlight and have a great day!

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear Customer,
Your order has been delivered December 18, 2015 , 12:49 pm.
Here is your Tracking : December 18, 2015 , 12:49 pm
Case closed

Initial Business Response /* (1000, 5, 2016/01/26) */
Hello,

I see that your order was delivered to your local post office facility on Monday, 01/25/2016 at 1:40 P.M and your order is on its...

way.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Hello!
The order was on hold due to a back order on the Mini G700 Flashlight Kits. Below I will provide the tracking info. We sincerely apologize for the delayed shipping. They should be picked up by USPS this evening and will arrive within 2-3 business days.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]
This case is solved.

Final Consumer Response /* (2000, 7, 2015/12/18) */
IMLG sent E-Mail this date advising items are being shipped on 12/18/15 via USPS, priority mail. Order # is XXXXXXXXX.
Assuming this is correct I should have receipt early next week.
Thank you for assistance

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's a shame I have to complain to the Revdex.com before I get a response. It seems to be this company's MO. I have never considered Dec 2nd to be holiday season. If they need that as an excuse hire more people. Plenty of people willing to work dirt cheap. I can't wait to see what this wait was for, hopefully it is being shipped as they say
Final Business Response /* (4000, 11, 2016/01/12) */
Hello!
We sincerely apologize for you experience, we were extremely busy with holiday orders during the months of november and december. I pulled up the tracking and it shows the item was refused upon delivery. Once the item arrives back into the warehouse we will issue a full refund.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.