ILMG Inc

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has already been cancelled and refunded...

as of12/13/2015. Please allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,I canceled the monthly subscription. Please allow 5-7 business days to see the refund in your account. If you have any other questions, please email me at [redacted]@universityofguns.com Thank you,[redacted]- Administrative Support Specialist Supervisor @ Lumitact

Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a busy...

holiday season. We apologize for the delay. Keep in mind that USPS recycles their tracking numbers, so please check the tracking link below in 24 hours.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I checked the tracking. The following is what UPS shows.
DATE & TIME STATUS OF ITEM LOCATION
November 23, 2015 , 2:08 pm Delivered, In/At Mailbox
FRISCO, TX XXXXX
Your item was delivered in or at the mailbox at 2:08 pm on November 23, 2015 in FRISCO, TX XXXXX.
November 23, 2015 , 10:11 am Out for Delivery FRISCO, TX XXXXX
November 23, 2015 , 10:01 am Sorting Complete FRISCO, TX XXXXX
November 22, 2015 , 11:10 am Arrived at Hub FRISCO, TX XXXXX
November 21, 2015 , 10:25 pm Arrived at USPS Destination Facility DALLAS, TX XXXXX
November 21, 2015 , 4:09 am Departed USPS Facility HAZELWOOD, MO XXXXX
November 20, 2015 , 9:27 pm Arrived at USPS Origin Facility HAZELWOOD, MO XXXXX
November 20, 2015 , 8:12 pm Accepted at USPS Origin Sort Facility SAINT CHARLES, MO XXXXX
November 16, 2015 Pre-Shipment Info Sent to USPS
This shows an item delivered to Frisco, TX on November 23. I placed my order on December 4. T live in Tennessee.
Did they just make a mistake or WHAT?
Final Consumer Response /* (2000, 14, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Order received after Revdex.com communications. Refer to my e-mail of January 8.
Final Business Response /* (4000, 12, 2016/01/12) */
e apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on January 7, 2016 , 9:50 am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
This order has been cancelled and the refund has bee processed.
Please allow 5-7 business days for the...

refunded to be credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm just glad to know that I won't be charged for merchandise I never received.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has already been cancelled and refunded...

as of 12/10/2015. Please allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my refund.

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello,
As stated on our order page, are shipping time is 15 buisness days from the date you order your product. Your order your product on 12/25/15. Your 15th business day is January 18th. You will be receiving your order the week of January...

18th.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox December 26, 2015 , 12:55 pm
https://tools.usps.com/go/[redacted].action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the items I purchased . They send very confusing follow up emails if I hadn't received the email saying my order didn't go through let them know if I still want the items there would not have been an issue. I agree this company fulfilled its obligation
Thank you

Final Consumer Response /* (2000, 8, 2015/12/23) */
Ok yesterday I filed a complaint with the Revdex.com and wanted to update that complaint.
Today I was able to chat on line with a company representative and they assured me that my order would go out today. SHOCKED....I finally got an email stating that...

my order has been shipped with a tracking number!!!!!!! Still not 100% on the customer service part of this company but I feel better knowing that I have a tracking number.
It takes them forever and day but finally I feel there is some resolve.

Initial Business Response /* (1000, 5, 2016/01/18) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by UPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
National Gun Owners Association. Is selling these items as a front to get there propaganda, emails, other items out there. Took 33 days to get the ordered items. Information from the always changing company names and shipping options is almost impossible. Thanks to the Revdex.com for their great help.

Initial Business Response /* (1000, 7, 2015/12/31) */
Hello customer,
Your order was canceled and refunded on 12-11-15, One day after you placed the order.
This Case is REJECTED/Closed
Customer was Refunded and Canceled 1 day after making purchase, Customer Wrote Revdex.com 3 Days after refund...

had been processed.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband had to call and threaten with fraud because they would not respond. They immediately responded to him and that is how I got my refund. If he had not threatened, I would still be waiting.

Initial Business Response /* (1000, 7, 2015/12/23) */
You have been refunded in full as of 12-23-15.
Case Closed

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your order should be leaving our warehouse shortly. As soon as USPS scans the package you will receive a...

tracking link to track your order.
I do apologize for the delay.
If you would like a refund, once you receive your order, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides not receiving the products in a timely manner, my credit card has an extra $28 charge on it! This issue has yet to be addressed and corrected. I sent them a lengthy e-mail about this, and will continue to resend it until my credit card is refunded the $28.
Final Business Response /* (4000, 9, 2016/01/12) */
Hello!
The order is packaged and ready to go out, USPS is to be picking this up today 01/12/2016. We sincerely apologize for the delay in shipment, our Mini Flashlight Kits were backordered. The Mini Flashlight Kit is the additional $28. Once the items are delivered to your address, you can ship back any or all items for a refund. If you would like to return all items mark "Return to Sender" on the unopened packaged. Or ship individual items to [redacted] Saint Charles, MO XXXXX Suite R.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox on January 2, 2016 , 2:00 pm.
If you would like a...

refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/05) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on December 24, 2015 , 5:43...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 26, 2015 , 12:53 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Final Consumer Response /* (2000, 7, 2015/12/21) */

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order includes some items that were on backorder. These items are due for shipment on Dec....

29th.
Once you receive these items, If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only say no because I am still uncertain as to their intent. If mailing is on the 29th as indicated I would expect receipt next week. I will get back to you when received.
Until then I appreciate your quick and decisive action. Thank you.

Final Consumer Response /* (2000, 7, 2015/12/21) */
My order arrived this morning(12-19). Thank you very much for your help. [redacted]

Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by UPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.