ILMG Inc

Initial Business Response /* (1000, 5, 2016/01/26) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. It also looks like your fist order...

has been delivered. Like many retailers, it has been a busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 13, 2016/01/14) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was picked up at the LASHMEET, WV XXXXX post office on January 14, 2016 , 10:42...

am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 15, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the lights, Thank you for your help.
If the ngoa would just have talked to me, It may
not have went this far. Again, Thank You

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have only received an email stating that they are refunding $89.60 and $36.00 for the mini flashlights and extra batteries. I have not received any response regarding the regular flashlights $97.00 and rechargeable batteries $39.00.
Final Consumer Response /* (2000, 13, 2015/12/30) */
My Capital One Credit Card company has refunded the $97.00 and $48.00, so as long as NGOA doesn't try and recharge me I am happy with the final result of this matter.

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The flashlight was received!

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order has been Delivered, Front...

Door/Porch December 21, 2015 , 12:40 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 6, 2016/01/13) */
Hello,
As stated on our order page, are shipping time is 15 buisness days from the date you order your product. Your order your product on 12/29/15. Your 15th business day is January 21st. You will be receiving your order the week of January...

25th.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on the history of this company combined with similar stories from numerous customers, I will not believe anything that this company states until it takes place. The customer orders a product and is charged promptly, then they disappear without a trace and make you unable to contact them. I cannot trust a company that displays a lack of integrity.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you...

will receive a tracking link to track your order.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The tracking now shows that the package is in route for deliver. If it arrives I will be happy but hesitant to do business with Llmg again. I am positive that if it wasn't for you folks at Revdex.com I would still be in the dark. Thank you for your efforts.

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear Customer,
You emailed us on Nov 3rd at or around 11:19, "Hi,
I just got my flashlight, the G700. It didn't come with any batteries. Is that normal? If so, what kind of batteries do I put in it? Thanks.
M"
On Nov 4th at or around...

14:37 we replied "Hi,
The flashlight that you have ordered does not include the batteries, you have to add them separately to the cart. The link for the rechargeable batteries is: https://products.universityofguns.com/orderXXXXXXX. If you have any further questions, please do contact us back. We are here to help you! "
The G700 Flashlight you bought was not advertised to come with batteries, We did offer you a Rechargeable battery kit. Just the flashlight comes with a Battery holder that hold 3 AAA batteries.
If you would like to return the flashlight, You can mail it back to our return department:
NGOA
[redacted] S [redacted]
[redacted] R
Saint Charles MO, XXXXX
Please include your Name, Email, and reason for returning the item.
Once we receive your item we will issue a refund and that will hit your account within 5-7 business days.
Thanks and have a blessed day :)
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
According to the UPS tracking, this has not been shipped as reported to you (Revdex.com). Either the tracking number is not valid, or they failed to create the shipping label & report it to UPS. They indicated that I would have it tomorrow, but this is now not possible. This is the "story" I, myself, jave received from them on multiple occasions. They promise, but don't follow through on the promises made. They fail to notify with updated info & ignore, or make up another excuse. I was told by one rep that my product should have shipped WEEKS ago, as they could see some newer orders had already shipped before mine. Their details are erroneous.

hello,
As stated on our order page, are shipping time is 15 buisness days from the date you order your product. Your order your product on 12/26/15. Your 15th business day is January 19th. You will be receiving your order the week of January 19th.

Initial Business Response /* (1000, 5, 2016/01/12) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Hello,If you ship the damaged flashlights to  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Verdana; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning: none} [redacted]...

[redacted]
[redacted] We will do an inspection and if the flashlights are defective we will be happy to ship out 2 brand new G700s.Please include a note in the package with your name and email address, as well as what is wrong with the lights. You can reach my personal email at [redacted]@universityofguns.comor you can also call me at [redacted]. I will be in the office until 4:00 pm central time.Please let me know if you have any questions, p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Verdana; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning: none} [redacted]-Customer Service Representative @ Lumitact Email: [redacted]@universityofguns.comPhone: [redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize that you are dissatisfied with the product. If you'd like to follow through with the return process, we'd be happy to give you a refund. Simply write return to sender on the package it was sent in, and the United States...

Postal Service will pick it up and return it to us.
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response, on its face, seems reasonable. However, they had indicated somewhere, when I did finally find some input from them, they would charge a 20% restocking fee, which is basically insult to injury, since that amount would likely cover their expense for the light. I had ordered the lights as gifts and have given some of them already (delivery time in the way of five to six weeks, so no backup plan when the lights arrived December 24). If they are willing to refund half of the money as already requested, I will accept that.(I do not expect them to do so.) Further, with the advertising hype, which has continued to increase as I have followed the sales pitch, I do not trust these vendors to keep their word on the refund, or at the very least not timely. SO I am again requesting Revdex.com require the vendors/advertisers to be factual. I do not see their claims being valid as a military light, or the brightest, nor as durable as described. The 'o' ring seals are loose and not likely to seal, as well. I do have comparison there with other lights I have examined in reasonable detail. These lights quite simply do not meet the quality being stated in the selling promotion. If I could find means to warn the buying public of the discrepancy(s) already enumerated, I would very readily do so. Please require accuracy in the selling promotion or cease and desist.
Final Business Response /* (4000, 9, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on December 23, 2015 , 11:47 am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear customer,
Your order has been canceled and refunded in full as you have requested.
This case has been resolved!
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on January 11, 2016 , 4:23...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Unfortunately, these items have been on backorder and are due to ship on Dec 29th.
If you would like a...

refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a Email from them regarding the shipment yet, If they were suppose to send the items I ordered on Dec 29th. It is now Dec 30th and I have received no details as of yet.
Final Business Response /* (4000, 11, 2016/01/12) */
Hello!
The order was on hold due to a back order on the Mini G700 Flashlight Kits. Below I will provide the tracking info. We sincerely apologize for the delayed shipping. They should be picked up by USPS this evening and will arrive within 2-3 business days.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.
Final Consumer Response /* (2000, 13, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 13, 2016/01/14) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered to NGOA on January 2, 2016 , 11:59...

am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> And your account has been refunded for the items on your order.
This case is closed

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 21, 2015 , 4:52...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.

Initial Business Response /* (1000, 5, 2016/01/12) */
Hello!
The targets ordered are on the way. Below is the tracking number. The $38.60 for the subscription membership from the $1.00 additional targets has been cancelled and...

refunded.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received my merchandise and the tracking number provided by the company is invalid
Final Business Response /* (4000, 9, 2016/01/14) */
Hello!
We apologize for the delay in shipment. I do see that USPS delivered your products on January 13, 2016 , 2:21 pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Your account shows that the 30 day free Trial membership that came with the $1.00 additional targets did go past the 30 days without getting cancelled and so it charged the account. We have cancelled the subscription for you and refunded the $38.60 back into your account. Please allow 5 business days for your bank to process the refund
This case is solved.

Initial Business Response /* (1000, 8, 2015/12/28) */
Hello customer,
Your items have been shipped and Delivered, In/At Mailbox on December 21, 2015 , 4:14 pm.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Enjoy your items!
Have a great New...

Year!
Initial Consumer Rebuttal /* (3000, 10, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the re chargeable batteries but I DID NOT receive the flashlight. I have sent SEVERAL emails stating this NO RESPONSE. Having rechargeable batteries and no flashlight is like having a car with no keys
Final Business Response /* (4000, 17, 2016/01/12) */
Hello!
We apologize for the missing product in your order. We are expediting the G700 Flashlight to the address listed. Once the label is printed an email will be sent with the tracking number
This case is solved.