ILMG Inc

We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your order will be shipped out the week of January 18th. Please contact us if you would like to cancel the order.

Initial Business Response /* (1000, 5, 2016/03/02) */
We see that your order was delivered on Saturday, January 2, 2016. We have also processed a refunded the amount of $97 on 2/28/2016. Please allow 5-10 business days to see refund in your...

account.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Please ship back items by writing " return to sender" on the package. If you do not return these items in 15 days, we will recharge your account.
This case is closed

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello [redacted],
I understand your frustration, I do see that you have refused the package as of Dec 23rd vis USPS,
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once the package arrives, we will issue...

your refund and that normally takes 5-7 Business Days.
Thanks!
This case is closed
Initial Consumer Rebuttal /* (2000, 9, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I did send the flashlight back , because the only response I received from you people was through an online chat which basically told me what I had already known , and that is that you people don't give a [redacted] about your customers and all you want is your money ! ! ! The only reason I notified the B.B.B was to find out if you people were a member and if there were any other complaints , well guess what I found .... there were many complaints about you , and all for the same reason ... hmm... seems like a pattern to me ! ! ! You people better get your [redacted] together ! ! ! ! And I have reported you to Facebook as being a SCAM and to have you removed from there ! ! ! Don't worry about refunding my money because I notified the credit card company first , and they are aware of the problem and have already issued a refund , so like you said "THIS CASE IS CLOSED " ! ! ! ! ! !

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My credit card company had already credited my account.

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 17, 2015 , 1:14...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is very unfortunate that a company refuses to refund a customers money because of their unclear terms!There is no way on God's Green Earth that I will ever do business with this company again!I am sure from other complaints on this company that I've seen there are many more people in this same boat!Now if they will only remove me from their email list I will be happy!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/01) */
Hello!
Your order was shipped out on 01/26/2016, we apologize for the delay. The tracking number below will show that your items are in transit and have just arrive in your area for destination...

scan.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> This case is solved

Initial Business Response /* (1000, 5, 2016/01/28) */
Hello,
Both orders have already shipped out. I will provide the tracking below.
Email:...

[redacted]@msn.com
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Email: [redacted]@brandman.edu
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> If you would like a refund on the product you will need to ship the item(s) back to the NGOA Warehouse at 4025 Old Highway 94, Saint Charles Missouri, 63301 or mark "Return to Sender" on the original unopened package within 30 days of receiving the product. Once we receive the item back we will refund the account. If you have any questions you can call us at XXX-XXX-XXXX.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting this business reply with reservations. Information received from their customer service has ranged from there is no orders on file, to orders have been cancelled. Additionally, I have sent several emails cancelling subject orders, as their website indicated, but never received any replies.
It should be noted that these orders where cancelled within an hour of being placed.
As of today both tracking numbers reflect as invalid in the USPS tracking website.
I will follow up accordingly should company not live up to their promise.
I appreciate Revdex.com to their assistance.

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello [redacted],
I would love to get your flashlights working for you. We RARELY have customers companying that their flashlight does not work.
The most common problem is:
There is a Clear Plastic Wrap on the Batteries, this needs to...

be removed before using the batteries or it will block the connection.
Also make sure the Battery is facing Nipple down into the Flashlight.
Also I would like to assure you that we are not a "scam" If we where why would we have sent you a product? We are extremely busy during the Holiday Season thus why it may of been hard to get into contact with us. We do apologize!
If you would still like a refund, Once items have been shipped back to our warehouse, We will issue refund and will take 5-7 Business days to show up in your account!
We will follow up with email.
Thanks
Case has been resolved!
Initial Consumer Rebuttal /* (3000, 10, 2015/12/29) */
You can close this case I'm not paying too return these
but I will never do business with this company again.
thanks

Final Consumer Response /* (2000, 7, 2016/01/04) */
I have received my merchandise and am very pleased with it. Thank you for your help in this matter.

Hello,The amount of $39.00 was refunded by our company on 1/11/16. Please see attachment. Please contact your bank to find out about your refund.This case is closed

Initial Business Response /* (1000, 5, 2016/02/05) */
Hello,
Currently your order is in transit and is expected to be delivered on Tuesday, 02/09/2016. Once a shipment has been sent out it cannot be stopped. When the item is delivered you can refuse the package or mark "Return to Sender" on the...

unopened box and it will get sent straight back to us, with no charge to you. We will not refund an order until it has been delivered back into our warehouse. No shipping/handling or taxes were charged to you as we cover that cost, you only pay for the actual product. Below I have provided the tracking number.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once the item has been delivered back to NGOA, we will issue a full refund.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/23) */
Product Delivered Dec 15
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Case closed
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
I finally received the flashlights and batteries I ordered. Thank you very much for your help.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was finally able to speak to a person after trying so many times. They were able to refund me for part of the order as I had requested. It didn't arrive before Christmas but that's okay.

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox on January 2, 2016 , 12:32 pm.
If you would like a...

refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was supposed to be a free gift in the package due to the lateness of the product being sent, but it was not included.
Final Consumer Response /* (2000, 11, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/01/12) */
Hello!
We apologize that the free LED Keychain Light was not included in your order. We will send out one to the address on your account.
This cased is solved.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was delivered Delivered,...

In/At Mailbox on December 23, 2015 , 2:48 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Final Consumer Response /* (2000, 7, 2015/12/15) */
Just received the items I ordered in the mail on December 15th.

Initial Business Response /* (1000, 5, 2015/11/24) */
Hello Customer,
I have searched our email Database and see 0 emails from the email address you provided.
That could be the reason we never heard from you.
I am very sorry about this matter.
I will send you an email updating you if we...

are able to ship more out to you, If not I will give you a refund in full.
We have discontinued this item, So I will have to check if we have any in stock.
Sorry for the inconvenience.
This case is closed, Will contact Customer to work out the issue.

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear Customer,
We have sent you out another flashlight as of 11/17/15.
Here is the Tracking number > https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thank you!
This case has been resolved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded. Please...

allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the proposal to refund my payment in full.