ILMG Inc

Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Check the tracking # this is from 1/21/2016
Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXX
Image of a progress bar displaying error status
error

The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 21, 2015 , 3:27...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I received the flashlight (with no instruction book - husband had to look up online to learn about how to use all features), I have not received anything for the extended 2 year warranty (I have no info for proof or what to do in the event it breaks). And, once again they do not respond to my emails.
Final Business Response /* (4000, 18, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order was delivered on December 21, 2015 , 3:27 pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello [redacted],
I am sorry our shipping team missed one (1) Flashlight in your order.
It seems we where playing a little phone tag, You called us, We called you left a VM and you called us back.
To my understanding you never talked to a...

live Rep to get you out another Flashlight.
We are willing to send you out another flashlight to complete your order.
If you are wanting a refund you will need to send the flashlight back to us at:
NGOA Returns
[redacted] S [redacted] STE R
Saint Charles MO XXXXX
Include a note, with your Name, Number, Email address, and let us know you are wanting a refund for $350 since we missed one of your flashlight during the shipping process.
Once we get the Items we will issue a Refund in Full for $350, That normally takes 5-7 Business days once we receive your Items.
Happy Holidays.
Case Closed, If product are returned we will issue refund for all 10 Flashlights, Or if customers wants us to send out 1 more flashlight we will make that happen!
Thanks!
Initial Consumer Rebuttal /* (2000, 7, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be satisfied if ILMG will send me 1 more flashlight to complete the order. That will probably be the easiest solution to the problem.
Thank You,
[redacted]
Final Business Response /* (4000, 30, 2016/02/04) */
The amount of $35, was refunded to your account on 01/21/16
Please allow 5-7 business days to see your credit on your account.
This case is closed

Initial Business Response /* (1000, 10, 2016/02/02) */
I see that your order was delivered on January 7, 2016 , 1:51 pm Please see tracking information below.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the...

package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed
Initial Consumer Rebuttal /* (3000, 12, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
never received order. cancelled order on December. 22 at 4:13 p.m. 2015 via telephone stop payment the same day. Don't know why was sent but did not receive order. company does not return phone calls ( 6 total ) will never do any business with company.

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello [redacted],
You placed your Order on the 18th of Novemeber, Your Item was shipped out on the 8th of December, We are currently 10-14 days out from the order date due to the Holiday season.
Your Items Is to be delivered Monday,...

Dec 14th.
I do not believe a "Scam Company" would deliver your product, I have also checked our system for any emails from [redacted]@sbcglobal.net, Which we show 0 email from you at this time. Also our phone lines are also busy due to the holiday so I am sorry for your wait.
If you have any questions please call us at XXX-XXX-XXXX or Shoot us an email at [redacted]@nationalgunowner.org
Thanks!
Happy Holidays!
Case Closed

Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent 6 e mails from my e mail address: [redacted]@sbcglobal.net and each time it showed the address they advertised came back as invalid. And if the phones were busy and I left several call back messages to call me with the shipping information, then why didn't they call me back. I am not satisfied with their response but did get the package on the 14th of December. I will never shop at this company again.

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear customer,
The RMA would have been in your email to print out and ship the product back to us.
Since you never shipped us back the product, and it has been so long I am willing to just ship you a new Mini Flashlight.
That way you...

have a working Clip and new Flashlight!
I will get that shipped out as of 12-31-15!
Thanks
Case Closed
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This sounds very good if they will full with there deal, What I suggested in the first place that the send mee just the clip and I would replace it my self but told That was impossible they were to send me a return mail label, which has still not been seen. In talking with law enforcement in your area it seem t be the norm that they do not hold up on there end of the deal. Time will tell.
print Thank You

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I emailed the customer informing her that her order will ship out shortly, but if she would like a refund, I can...

process a refund and the credit will go to her account, even though her card is compromised.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I asked that they still ship the items I purchased. The card I used was compromised and the account was closed by the credit card company, therefore a refund would really not be an option. I do want the products and I was happy the company reached out to me. I hope to have my items soon.

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season and the warehouse missed your order.
Your full order has been cancelled and refunded.
Please allow 5-7...

business days for your bank to process the refund.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 28, 2015 , 2:20...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear customer,
I can assure you we are not "Harvesting" CC Details!
On 4/3/15 @ 22:06 your purchased 10 Hyper active targets from us.
Then @ 22:07 you also bought 10 more 8inch Targets plus a 30 day free trail.
This was clearly on...

the page when you bought the 10 8inch targets Plus the 30 day membership Trial
"I understand that the NGOA will include 10 Hyper-Active 8in Round Adhesive Targets in my package for just $1.00 by clicking the green button above. The total amount I pay today will be just $1.00. My targets will be shipped via standard mail along with my previous order of the hyper-active adhesive circle targets and the extra silhouette targets. The NGOA would like to add the 10 Hyper-Active 8in Round Adhesive Targets to your package as a big thank you for taking the NGOA for a test drive. By taking the free 10 Hyper-Active 8in Round Adhesive Targets you agree to a 30 Day FREE trial membership to the National Gun Owner Association. If you love being in the NGOA, do nothing and you'll be billed normal NGOA dues of $38.60 per month after your free trial. I realize there is NO contract or long term obligation and I can cancel at anytime and still keep my FREE Hyper-Active Silhouette Targets, the 10 Hyper-Active 8in Round Adhesive Targets and the newly released book FREE just for giving the NGOA a chance. Please express ship me my package! "
We have already canceled your membership as of 11/6/15.
If you have any questions please feel free to email us @ [redacted]@nationalgunowner.org or give us a call XXX-XXX-XXXX
Thank you and have a great rest of your day :)

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you will...

receive a tracking link to track your order.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is resolved.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 30, 2015 , 2:22...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/05) */
I finally received the items I ordered. Thank You very much

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
Your order has been cancelled and refunded as of...

12/22/2015. Please allow between 5-7 business days for this refund to reflect on your account. Again we are sorry for any inconveniences.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear customer,
During the 10-11th our website was duplicating charges, We now have that under-control and fixed. Sorry for the inconvenience.
We have Refunded you in full for $135 and $196.
We have also sent customer an email as well...

stating that we have issued a refund!
Thanks
This case is now Resolved

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a...

busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is closed.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tracking number is for a package that was received in early November in Florida. We now have no way to track the package. The support email does not work. Refund our money now!
Final Business Response /* (4000, 11, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has already been picked up by USPS and is on it's way. Like many retailers, it has been a busy holiday season. We apologize for the delay.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, Front...

Door/Porch on December 24, 2015 , 2:04 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox December 21, 2015 , 3:46 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
I see that your order has been Delivered, In/At Mailbox at December 26, 2015 , 2:30...

pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your order will be shipping out from our warehouse shortly. Again I apologize for the delay.
If you would like a refund, you can mark the package "Return to Sender"...

and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
[redacted]