ILMG Inc

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been
a busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the product has been received, I find it ironic that the product was quickly shipped when a complaint was filed with the Revdex.comNumerous attempts were made for two weeks to contact the company by phone, email, online chat and voice mails with no responseAs soon as a complaint was filed, the product was shippedCoincidence-maybe.....but probably not

Initial Business Response /* (1000, 7, 2016/01/12) */
Hello,
I apologize for the inconveniencePer company policy I can only refund the last three charges of $
The refund for the charges of have already been refunded and the subscription cancelled
This case is
solved
Initial Consumer Rebuttal /* (3000, 9, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did refund three of the charges, and I do not know, nor care, about this "company policy." The bank took care of the rest of this company's responsibilityThus, as far as the charges are concerned, I have received full compensationAs far as the "subscription" being "cancelled," I never subscribed to anythingThey are using deceptive business practices and I will report them to the Attorney General's office and possibly the FTCThus, as far as the refunds are concerned, that part is solved

Initial Business Response /* (1000, 7, 2015/12/28) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a
busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello,
You targets are being sent out this week, they were back ordered for a few days but they are back in nowBelow I will provide the tracking number, once UPS picks up and scans the item the tracking will beginThe $charge that
came about with the $additional targets w/day free trial membership was refunded, your bank can take 7-business days to process refundsYou will need to contact your bank in regards to the refund hold up
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> This case is closed

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Right now we are on a wait of 10-business days for deliveryWe ship everything Day Priority Shipping, so
once the USPS picks up your order it will be at your door shortly!
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered at the front door or porch at 2:pm on December 23, in *** *** **
XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/20) */
Hello Customer,
Looks like we shipped out your items on 10-23-15,
As you can see on the tracking link https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Shipment was picked up, Looks to me as if it was
lost by USPS
We will gladly re ship you guys out another package
Check your email in the next few days for Tracking information,
I will try and ship this out ASAP but we are in the Holiday Season and currently seeing about 10-Day lead times
I will also send you an email updating you about the lost shipment
Have a great weekend!

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered at the front door or porch at 3:pm on December 24, in POWELL, OH
XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/02/15) */
This order was delivered on Monday, 02/01/at 9:A.MPlease see tracking link
below
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> This case is closed

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, I refunded the amounts of $and the $to your card
Please allow 5-business days to see the refund credited to your account
This case is solved
Initial
Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/23) */
Items Have Been Delivered as of Dec 22,
Tracking number: XXXXXXXXXXXXXXXXXXXXXX
Happy Holidays!
Case Closed
Initial Consumer Rebuttal /* (3000, 9, 2015/12/25) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I received the flashlight but with no charger no battery and no instructions to what type of battery it takes the flash light is ueless I expect to get battery with flash light like I ordered
Final Business Response /* (4000, 13, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered at 11:am on December 24, in NOCATEE, FL XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear customer,
Looks like we have talked to you as of 11/11,
You have been refunded in full as of 11/
This case is resolved

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order was delivered Delivered,
In/At Mailbox on December 19, , 1:pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is closed
Initial Consumer Rebuttal /* (3000, 9, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has been doing this for far to longThe customer service is a mockery to legitimate businesses and I want this to stay on their permanent record to further warn future would be victimsThey need to provided a free u.s.p.s slip I will not pay for their personal issues nor will I have any refund to be used to paid for any restock fees.if they will not comply with this request I will than use the face book app and allow people to see,what they are doing to innocent people

I got a hold of the company and cancelled the orderI cancelled by credit card and got a new credit cardI received notice that the order was shipped on 12/31/The tracking notice showed that the order was delivered on 11/27/which is impossibleThis company has my personal information and the product has not been deliveredI am concerned about them having my informationThey give you a fictitious email

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a
busy holiday seasonWe apologize for the delay
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Totally unprofessional

Initial Business Response /* (1000, 5, 2016/01/04) */
Ma'am,
I see that you have been refunded of this charge as of 12/23/2015, to the credit card ending in *** And I see that you received the product as of 12/31/
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> There are no current subscriptions/memberships to cause reoccurring charges
This case is closed
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
I do not see any emails in our system from your email address that you have attached
We do work just like ***, *** *** pro, Ect, Once the order is made the card will be chargedI am not sure of many companies that
would ship the items then charge your card, Unless it was a COD
It looks like you did order the knife by mistake
I have gone ahead an Canceled your items and refunded you in full
Please have a wonderful holiday!

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
Your order has been cancelled and refundedPlease
allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences
This case is solved

Initial Business Response /* (1000, 5, 2016/01/05) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order was delivered on January 2, , 6:
pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Final Consumer Response /* (2000, 7, 2015/12/21) */
Received GFlashlights on 12-21-
Thank You!