ILMG Inc

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered in or at the mailbox at 12:pm on December 23, in SIOUX FALLS, SD
XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 24th, at 2:pm
If you would like a
refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
*** ***
ILMG, Inc
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As per *** *** response, I put back into the USPS system the unopened package of flashlights and labeled it: Return to sender dated and with the note, Please refund to credit cardAnd, I am tracking it by their tracking # to verify their receipt of packageIf they choose to refund my $in a reasonable timeframe to my credit card, I will be happy to have this unprofessional episode behind meUntil then please keep this complaint open
Final Consumer Response /* (3000, 13, 2016/01/12) */
Please do not close this complaint because this dispute is not resolved because the actions of ILMG are still pendingOn 12-30-at 14:(according to official USPS records) I refused and returned to sender (ILMG) the intact and unopened package of flashlights that I repeatedly asked them not to ship prompting this disputeAt the same time I asked ILMG to refund my $134.__ to my credit card accountAs of 10:AM this day, 1-11-2016, I have not received confirmation nor refund of funds, which would consummate and put this debacle behind meI again ask that you not close this dispute until ILMG Inc does what they told us that they would doIE, refund my moneyWithout that action, we have accomplished nothing substantial other than making them whole at my expense
Sincerely,
*** ***
Final Business Response /* (4000, 16, 2016/01/13) */
Hello!
We have received the items back into our warehouse and have refunded you the $for the GFlashlightsWe sincerely apologize that you were not able to contact us to get the order cancelled, we had an extremely busy holidayPlease allow business days for your bank to process the refund
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a
busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
*** Bernal
ILMG, Inc
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Your order and payment has been cancelled and refunded as of 12/02/Please allow 5-business days for
the refunded to be credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Your full membership has been cancelled and refunded
Please allow 5-business days to see the refund
credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello customer,
Your items where shipped on Dec 21st and Delivered, Front Door/Porch on December 24, , 1:pm
Tracking link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> We do apologize for
the wait!
Enjoy!

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello ***,
Looks like USPS lost your order, or got missed somewhere along the lines
I got another Shipment going out for you in the Que,
Give us about days and check your email for a tracking link
If you have any questions
please shoot us an Email at ***@universityofguns.com or XXX-XXX-XXXX
Thanks!
Happy Holidays!
Sent customer an email as well, Case closed

Initial Business Response /* (1000, 8, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 24, , 3:pm
If you would like a
refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 10, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Product arrived on 12/and was as described

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear ***
We have shipped out your items
We shipped your items to
*** *** *** **
*** PA XXXXX-XXXX
I see this does not match the address you put into Revdex.comI just want to verify this is correct!
Also your
Tracking number is https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> We do apologize as we where super busy, Phones, Shipping, ectI am sorry you had to wait so long and spend so much time trying to get ahold of us!
Thanks!
Case Closed
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That tracking number is to something that was delivered November 14th to a place in new jersey
Final Business Response /* (4000, 9, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/01/26) */
Hello!
We apologize for the lengthy ship times, we are still working to catch up from the holidayYour order has shipped, below I will provide the tracking numberUPS does have the item and they will update the tracking when the item
arrives in the UPS facility for scanning
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> This case is solved

Initial Business Response /* (1000, 5, 2016/01/14) */
Hello!
After reviewing your account we did see that all charges of the $and $have been refunded in fullIt takes your bank roughly 5-business days to process the refundWe apologize that you were not able to reach us directly
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Statement on website agrees with the credited amounts as indicated above
Thank you Revdex.com for your cooperation in resolving this discrepancy
*** ***

Initial Business Response /* (1000, 5, 2016/01/12) */
Hello!
The two charges for $were already refunded and orders cancelledThe bank will process the refunds within 5-business days from the refund date
This case is solved

Initial Business Response /* (1000, 5, 2016/02/04) */
Hello,
Unfortunately, items that are not wanted by the consumer will need to be returned at the consumers expense as stated in our policyRefunds will not be issued until the item is returned back to the NGOA warehouseWe apologize for the
inconvenience
This case is solved

Final Consumer Response /* (2000, 7, 2015/12/18) */
I received my flashlights and I am happy with the product
I am dissatisfied with their customer service

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order was Delivered, In/At
Mailbox on December 26, , 1:pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Got my product snd is in perfect working orderNeed to update your website u give out for contact

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear *** *** ***,
Your Items have been shipped and Delivered!
Tracking Link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thanks!
Happy Holidays!
This Case is closed and should be
Removed
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This company needs to get on the ball shipping items when they are paid for not a month after payment

Initial Business Response /* (1000, 5, 2015/12/02) */
Hello,
I have gone ahead and canceled your order
I cannot give you a refund since you have made a dispute with your BankYou will have to wait till the bank settles the dispute
There is nothing I can do on my endSorry!
This case
is closed!

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello customer,
Deilvered by Dec at 12:46!
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Enjoy and happy holidays!
Case closed
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
I agree
the case is resolvedThe business finally sent the order after I lodged the complaintI noted other customers had an idenical experience with that businessThank you

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello,
The order that was entered in to our system consisted of Gflashlights for $and recharger battery kit for $
We have placed another order for the Gflashlight that you are missingYou should be receiving that
flashlight in 10-business daysIf you do not receive your order please email me personal at ***@NGOA.com
We do apologize for your missing Gand for the delay with shipping
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not yet shipped the item and I will not accept any resolution until all items are receivedFurthermore, there should be compensation for the week delay in shipping that has not been addressedI experienced extra cost associated with the delay and the company should bear part of that burden in the form of some sort of compensationI am not in agreement with this outcomeThe company at the very least could have replied to emails, phone calls, and at a minimum communicated with customers about a possible delay in shippingNone of these things occurredNot a good business! I am not satisfied
Final Consumer Response /* (3000, 11, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding case XXXXXXX, we are not in agreement with the company's resolutionThe company has offered to ship the items that were not receivedTo date, I still have not received a shipping confirmation though it should have shipped several days agoBesides this, there has been no attempt at compensation for the 6week time delay of the original shipment (which arrived incorrectly after all), nor for the cost that I had to bear (last minute shipping on other additional gifts) when my expected Christmas gifts did not arrive on time as promisedCompensation is warranted because the company could have, at the very least, responded to my emails, calls, etc during this period, and could have sent a message to consumers regarding expected shipping delaysNone of this happenedI also received no response from the company until I cancelled my order with my credit card and filed this Revdex.com complaintThis is unacceptable business practice and worthy of response and compensation in addition to rectifying the inaccurate order that was ultimately received 6weeks later
Final Business Response /* (4000, 14, 2016/01/20) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like Your item was delivered in or at
the mailbox at 12:pm on December 18, in AKRON, NY XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved