ILMG Inc

Hello, we processed a full refund for the fallowing dates and charges. 4/7/16 $38.60, 5/7/16 $38.60 and 6/7/16 $38.60. Please see attachments for proof that the refunds were processed. Please allow 5-7 business days to see the refund in your account. Please let us know if you have any...

questions. Thank you,[redacted]- Administrative Support Specialist @ Lumitact

Initial Business Response /* (1000, 5, 2015/11/05) */
Hello,
The Tekut knife is currently on backorder. We are waiting on the shipment to hit our warehouse, Once we have them your order will be the first order out!
We should have these in no more than 1 week.
If you would like a refund...

please let us know by replying to the Revdex.com, Calling us, and or email.
Our phone number is XXX-XXX-XXXX and our email address is [redacted]@nationalgunowner.org
Thank you and have a great day!
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If something is on back order the business should told the costumer and sent out what they did have i.e. The flashlight and the backup battery and then when the knife was available send that out also. It's been 25 days since I ordered this product. I will give them a week to comply. If no product is sent I will expect a full refund.

Initial Business Response /* (1000, 5, 2015/11/11) */
Hello,
It looks like your package was lost by USPS,
It seems like we have already shipped you out a new package and that was delivered Nov 5th.
Here is your Tracking link >...

https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Thank you!
Initial Consumer Rebuttal /* (2000, 7, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted. Problem settled most professionally.

Complaint:...

[redacted]
I am rejecting this response because: I have a written email cancellation from them dated 6/19/2016 saying no charges would be charged to my credit card and that my account was cancelled.  They would not return phone calls from their auto call return system, and did not answer the phone.  They are processing a refund for a partial amount,  There should be no charges whatsoever, I am worried since they have my credit card info, they will continue to charge me next month like they have done to others listed on Ripoff Report, and they did to me this month.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your order and payment has been cancelled and refunded. Please allow 5-7 business days for the refunded to...

be credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. They have refunded 2 of the 3 charges they made to my CC. They have NOT refunded the third charge in the amount of $97.00 (their receipt/order # XXXX-XXXXX. I have notified them of this by e-mail 12-24-2015. I will forward that e-mail as well as the e-mail they sent me claiming to have made a full refund and cancelling my order. After researching the number of complaints filed by numerous victims concerning the same tactics by this outfit using at least 4 company names I am convinced they are scamming people and simply "grease the squeaky wheels" to keep from being prosecuted. They still owe me $97.oo and I want them to certify that they have removed all of my personal information from their files. The last "person" contacting me by e-mail was a Mr. [redacted]@universityofguns.com (ILMG INC). I do not want this claim considered resolved at this time.
Final Business Response /* (4000, 12, 2016/01/12) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
It shows that one order was cancelled and refunded while the other order was disputed by the bank. The bank has already refunded the account in full and all orders have been cancelled.
This case is solved.
Final Consumer Response /* (2000, 14, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/28) */
Dear customer,
The only order that we have in our system for you has already been shipped as of December 21, 2015 , 1:37 pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund,...

you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/02/05) */
Hello,
We will input another order to go out. It shows on 01/15 the order had been cancelled but was not refunded. I will have another order shipped out in just a few days. Please be on the look out for a tracking number.
This case is...

solved

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order is on it's way out of our...

facility. Once USPS scans the package you will receive a tracking link.
This case is closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took complaints and a month. I finally got my items. I hope they are worth it.

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to close this if I receive the product. I can't honestly say everything is ok until I receive the flashlights. I will be more than happy to pay this company if I receive the flashlights. Isn't that the whole point? You order a product, you receive the product, you pay for the product. It's not rocket science. The last time this company sent me tracking info both delivery locations were incorrect. Maybe it will show up. I'll contact the Missouri Revdex.com if my order shows up to close this case. I'm not going to hold my breath.

Initial Business Response /* (1000, 5, 2015/12/30) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded as on 12/30/2015.
Please allow 5-7 business days to see the refund...

credited to your account.
This case is solved.

Final Consumer Response /* (2000, 8, 2015/12/11) */
I finally rec'd what I paid for.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.

Initial Business Response /* (1000, 5, 2016/01/18) */
Hello,

I see that your order was delivered to your local post office facility on January 14, 2016 , 4:18 pm, and is ready to be picked up.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> I refunded...

your full order. Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
i'm satisfied with the response but need to know why a business would sell products, not communicate with the buyers, and wait until consumer is irate and actually sends the Revdex.com a complaint, just to satisfy an order. And then, sends the order and refunds it at the same time. Sounds like someone is twisting their brain into knots while scheming.
It may be a mystery forever forgotten but I would sincerely think twice before doing business with them.

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 19, 2015 , 12:17 pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. ...

Please allow 5-7 business days to see the refund credited to your account.
This case is solved.
[redacted]
ILMG, Inc.
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2016/02/02) */
Your refund of the amount of $134 has been processed. Please allow 5-7 buisness days to see the credit on you account.
This case is closed

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matter. Due to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive.
It looks like your order was Delivered, In/At...

Mailbox on December 21, 2015 , 9:44 am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPS. Once the product is received back at our facility, we will process a refund. Please allow 5-7 business days for this refund to reflect onto your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received product two days after complaint was filed. Thanks Revdex.com.

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.
Your full order has been cancelled and refunded.
Please allow 5-7 business days to see the refund credited...

to your account.
This case is solved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their resolution as long as my money is returned.

Initial Business Response /* (1000, 5, 2015/12/28) */
Solved Via email!
Case Closed
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
I have cancelled my order as of today. After waiting for more than a month and a half I terminated my purchase. There were no communications from this company. I have disputed the charges with my credit card company. After reading the rip-off report and the Revdex.com complaint alert on this company it showed that this company is incapable of providing anything. I feel sorry for the people who have to answer the phone and have to endure the angry customers who have not received their products. As a first responder I feel that this is unacceptable business practices for those who need tools to perform their jobs to protect the public and property. My advice to anyone who saw this on the Internet is to stay away from this company. If it sounds too good to be true, especially 75 percent off, it is.