ILMG Inc

Initial Business Response /* (1000, 5, 2016/01/18) */
Hello!
Your order has been refunded in fullThe package was sent out via USPS on 01/06/but USPS, according to your statement has lost the itemWe are unable to track the packageAll items have been refunded please allow your bank 5-
business days to process the refundIf USPS is able to track your items down and they arrive to your address you will need to mark "Return to Sender" on the package
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they said business days to refund the purchase price, tell we get our money back I want this to go further,, as from other customer complaints they have received the same email on refund and never got there moneythis company should not be in business, as there phone number and emails u can never get ahold of themthank u

I finally received the merchandiseYou may close the files as resolved.Thank you,*** ***

Initial Business Response /* (1000, 5, 2016/01/05) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order was delivered on December 26, , 1:
pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/01/26) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a
busy holiday seasonWe apologize for the delay
Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been hearing this for weeksSend me a usps tracking number or refund the money
Final Business Response /* (4000, 13, 2016/02/03) */
I see that your package was delivered to your local post officeYour order is on its wayPlease see tracking information below
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is closed

Initial Business Response /* (1000, 5, 2015/09/21) */
We have gone ahead and refunded Customer as requested, That will show up in their account within 5-Business days
I am sorry for your wait as USPS lost our order for 8/20/
Thanks!

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that Your item was delivered in or at the mailbox at 12:pm on December 21, in BROKEN ARROW, OK
XXXXX
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's way
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 13, 2016/01/18) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We
I see that your order was delivered on January 11, , 11:
am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 20, 2016/02/08) */
I gave them almost $and received one crummy battery flashlight after complaining to the Revdex.comNothing else cameI'm so disappointed in this companyThey don't answer their phone, their facebook profile is taken down and none of the links on their website workIt's a complete shamI think they didn't plan on sending me anything at all until you guys stepped inThis company is a fraudulent schemeI plan on telling everyone I know to stay away from themThey are crooks
Final Business Response /* (4000, 23, 2016/02/09) */
I see that your order was delivered on January 11, , 11:am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/02/18) */
Hello,
Unfortunately we do not reimburse for return shipping, as stated in NGOA policyI apologize if one of our representatives was misinformed on the matter but we are unable to issue reimbursements for shippingThis is a non-negotiable
term
This case is solved

Initial Business Response /* (1000, 5, 2016/01/14) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We
I see that your order was delivered on January 6, , 11:
am
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello,
As stated on our order page, are shipping time is buisness days from the date you order your productYour order your product on 12/19/Your 15th business day was January 152hYour order will be getting shipped out by 1-15-
You should be receiving your order the week of January 18thIf you do not receive your order that week please contact me @ ***@NGOA.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/22) */
Received my order todag 1/21/

Initial Business Response /* (1000, 5, 2015/12/30) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox at December 24th
XXXXXXXXXXXXXXXXXXXXXX
This case is
solved
*** ***
ILMG, Inc
TLC
XXX-XXX-XXXX

Final Consumer Response /* (2000, 8, 2015/12/18) */
I received a tracking number and a delivery dateI would like to suspend the complaint

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello!
We are sending out another set of PCan OpenersWe have sent them out twice and USPS is not deliveringWe are shipping them out UPS nowIf you do not receive them by January 22nd please contact us via this response or call
XXX-XXX-XXXX and we will resolve the issue further
This case is solved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying I have proof in messages from them on FB when the did respond back in Nov they sent me a tracking number that was not valid

Initial Business Response /* (1000, 7, 2016/01/12) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Your order and payment has already been cancelled and refundedYour bank will process the refund within 5-
business days from the refund date
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Your full order has been cancelled and refunded
Please allow 5-business days to see the refund credited
to your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Was refunded fullyI think companies should not take peoples orders if you dont have the productI will never purchase from them again

Final Consumer Response /* (2000, 8, 2016/01/04) */
Product was received Jan 2,

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order has been Delivered, In/At
Mailbox December 24, , 2:pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello Customer,
It looks like your Items have arrived to your addressI am sorry for the delayed response
Here is your Tracking # https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you have any
further questions please give us a call at XXX-XXX-XXXX or shoot us an email at ***@nationalgunowner.org
Thank you and we hope you enjoy your products!
Initial Consumer Rebuttal /* (2000, 7, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The items arrived and seem be to be as advertised

I see that your order was delivered onFriday, 02/05/at 3:P.M
https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ /> If you would like a refund, you can mark the package
"Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved