ILMG Inc

Initial Business Response /* (1000, 5, 2015/11/16) */
This case has been resolved via Email
This case is resolved

Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has been Delivered, In/At Mailbox on December 30, , 10:am
If you would like a
refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 5, 2015/12/16) */
*** ***,
Your order has been canceled and refunded as on 12-16-
If you have any other questions please let us know!
Have a Merry Christmas!

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order was delivered Delivered,
In/At Mailbox on December 21, , 1:pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
Initial Consumer Rebuttal /* (2000, 9, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my order on the 24thThank you for contacting them

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
Looks like your items have shipped as of Nov 21st, Here is your Tracking number https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you have any questions please let us know!
If you would
like a refund, once you receive the items please mail them back to:
NGOA Warehouse
*** S *** Hwy *** R
Saint Charles MO, XXXXX
Include a note with your Name, Email, Phone Number and reason of refund
Thanks and Happy Holiday!
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While deeply dissatisfied with their communication and length of time to process, ship and receive my order, I did eventually receive what was advertised

Initial Business Response /* (1000, 6, 2015/12/31) */
Hello,
I apologize for the inconveniencePer company policy I can only refund the last three charges of $
I processed the refund for the last chargesPlease allow 5-business days to see the refund credited to your account
This case is solved

Final Consumer Response /* (2000, 7, 2015/07/30) */
Since offering this complaint to the Revdex.com, I have been contacted back by the National Gun Owners Association and they have provided me possible remedy by having me mail the flashlight back to them for replacement
I will add that this was done
previous to them having received the Revdex.com complaint

Final Consumer Response /* (2000, 7, 2016/01/06) */
Thank you for your prompt responseI am happy to report that after filing the complaint and sending them one more email, that we filed the complaint , ILMG Inc, sent me an email saying my items were shipped, and I received them in the mail 01/

Hello, the membership was canceled and we processed a refund on 7/27/17, please see the screen shot attachedIf you have not received your refund, please contact your bank/credit card companyAs stated above and shown in the screen shot attached we processed a refund on 7/27/17, two days after the
initial sign up datePlease let us know if you have any other questionsThank you,***-Contact Center Director @ NGOAEmail:***@universityofguns.com Phone: *** *** *** *** *** ***Earth City MO

(The consumer indicated he/she DID NOT accept the response from the business.)
Only two of the three flashlights were sent please refund the cost of the third flashlight

Initial Business Response /* (1000, 5, 2015/09/25) */
Hello,
Looks as if during your order on 8/9/Your address was entered in correctlyAs of 9/23/we have got in contact with Customer and now have valid addressItem should be shipping out within the next day or two
Once item is
shipped you will get an email with Tracking Number and will be shipped Via USPS
If you need anything else please contact us at XXX-XXX-XXXX or email at ***@nationalgunowner.org
Thanks!

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
If you would still like a refund, please write
"return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/12) */
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order was delivered on December 22,2015, 12:
pm
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> I see that your account has already been refundedWe ask that you Ship these items back within days or we will Charge your card on file for the amount of $for the Items that were shipped to you
This case is solved

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been
a busy holiday seasonWe apologize for the delay
If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved
*** ***
ILMG, Inc
TLC
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/12/02) */
Your items have shipped:
Tracking number > https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> Sorry for the inconvenience!
Happy Holidays
This case is not closed

Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season
Your full order has been cancelled and refunded
Please allow 5-business days to see the refund credited
to your account
This case is solved
Initial Consumer Rebuttal /* (3000, 8, 2016/01/22) */
I Finally go tin touch with them and they said it would be another 1-weeks and I said I will give them another week
I got a notice from them tonight that they sent me a refund for all orders
So be it! There have been SEVERAL on facebook with the same problem
Final Consumer Response /* (3000, 15, 2016/02/01) */
Well they sent an email saying I would receive my refunds in days, it has been days and it is not in my account
This makes weeks for them to do anything and by what they said they would be shipping parts out this week, weeks to get what I paid for is ridiculous
Final Business Response /* (4000, 17, 2016/02/02) */
Order was canceled and cost was refunded on 12/15/
This case is closed

Initial Business Response /* (1000, 8, 2015/12/23) */
Hello customer,
Your items have already been Delivered in/at Mailbox on Dec 9th 2015, 2:48pm,
If you would like a refund, Please mail back item/s to:
NGOA Refundns
*** S *** *** *** STE R
Saint Charles, MO, XXXXX
Once we receive
your items we will issue refund
Merry Christmas
Case closed
Initial Consumer Rebuttal /* (2000, 10, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Funny thingI waited and waited for the flashlight and tried to contact the business to no availBut once I contacted the Revdex.com I had the flashlight in about a weekWith the flashlight there were no instructions no nothingI know how to work a flashlight but this one is differentA little note on how to work all the little extras on the flashlight would have been very helpfulI would NEVER recommend this company/product to anyoneI am going to return the flashlightPlus, I want my money back for the insurance as wellThis has been a very unpleasant experience! If I don't receive my money I will be contacting the Revdex.com again
Final Business Response /* (4000, 20, 2016/02/09) */
I see that your order was delivered on Saturday, January 9,
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ /> If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
This case is solved

Initial Business Response /* (1000, 7, 2015/12/29) */
Hello Customer,
We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive
It looks like your order was delivered Delivered,
In/At Mailbox on December 18, , 3:pm
If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account
This case is solved

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello,
We have entered another order for the can openers that were missing from the envelope Please allow 10-business days for shipping
This case is closed

I see that your order was delivered on December 28, , 2:pmPlease see tracking link below
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=***
This case is closed